Walked in around dinner time and was met with the worst group of staff. They were rude and disrespectful to several customers. I've walk in previously, and was met with the same poor attitude from the female cashier. I chalked it up to the girl having a bad day. That is not the case. This staff member is consistently rude. I'm honestly surprised she's still employed. The food was just fine. read more

Check your receipt, they try to charge for avocado without asking you. I brought this up to the employee and she tried to make it seem like that was standard. Her trying to do damage control tells me there was malicious intent. read more

So delicious...another restaurant they don't have where we live so whenever we go home this is a must. They're steak is soo good and the wabs sauce is the perfect combination of sweet and salty read more

When this location opened, it was really good. But has gone downhill ever since. But my last visit, I was less than impressed. Kind of disgusted. They cook all of the food ahead of time and leave it in metal containers under the counters. What the hell? It's NOT fresh at all. The chicken and steak were dry and rubbery. The staff have zero communication skills. But what do you expect? At least they have a lot of down time since the food is already cooked. The main issue is that when you order, they scoop rice in your bowl and then retrieve a lukewarm container of meat near the floor and serve it right up. What happened to cooking it when it's ordered like they used to?! I'm pretty sure that Waba Grill doesn't condone or endorse that kind of food preparation. There was NO-ONE near the grill the entire 30 minutes we were there. I'm not sure if it was even turned on... we could have eaten food from the day before. Who knows?? I won't be back to find out. I'm not sure what's going on here, but maybe I can help to avoid someone getting sick by posting this. read more

Decided to try their new dumplings. This picture truly says it all there is no need for any explanation. So gross and unappetizing that I threw them away. So dissatisfied!! What a waste of my money. read more

WaBa Grill - Tried their new dumplings. This is what they looked like, so gross I couldn't even try them. What a waste of money. - Fast Food Near Me - Upland, California

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Guys, customer service has left the building. I felt I was at the Seinfeld'soup nazi' episode. No matter how respectful and cordial I was, I felt as if I was breaking and entering in their private party. The last thing, I asked for avocados, I was charged for avocados. I didn't get my avocados. I guess it's my fault for not checking before I left. read more

I'm always on the go with my work. Being in fitness, I'm trying to keep my meals clean but not try to break the bank at the same time. With this particular WaBa, I can always count on my food be prepped in a quick amount of time. I absolutely live off their 2 for 10.00 chicken bowls during the week. On top of that, I'm always greeted in a polite way, and the store is always incredibly clean. read more

Management is horrible. Customer service does not exist. Does not take responsibility for mistakes and instead says it's not my fault. Again horrible manager. Will never come to this establishment again. read more

I was very mad that I know my writing wasn't good. I will never go back to WABA grill. Or at least to that restaurant.

I ordered my the salmon plate and chicken plate and the salmon didn't look right at all there was no flavor in it or the chicken I was really disappointed. read more

WaBa Grill - Fast Food Near Me - Upland, California

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If I worked here I would've quit my job immediately. I love Waba grill & this is the newest location closest to my house. This location sucks. I tried to call in & they're phone was disconnected. Ok! that's fine so I go in & order a Tofu veggie bowl to go. JUST to come home to raw broccoli. WTH?! Don't you know when you steam broccoli you NEED water. See the photos attached. Take my advice & drive that extra 2 miles to another location. I would give this place another chance if I hadn't already visited here twice & received questionable service. You guys should be embarrassed & I really wish you the best on improving your business. read more

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You guys hire people like Moises M, who doesn't know how take an order correctly or hand out condiments. Need I say more?

Great food Great management and friendly service Food is Delicious Erica and Daisy your the Best read more

Food is fresh and the staff is courteous. This place offers great healthy options for those who are health conscious. They do claim that they do not use any oil in their cooking which is reflected in the end result. However, there is oil in some of the dressings and sauces. Keep that in mind! But overall, I am quite satisfied with my experience. read more

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First time trying out Waba Grill! I heard great things about the place and I finally got a chance! I got the half & half bowl (number 9) the staff were friendly and the store was bigger than how it looks from the outside! I was expecting similar taste as flame broiler but definitely was a better tasting! Their sauce was not as salty and their two type of hot sauce was very good (regular and louisiana)! They are having a opening special on fountain drinks for 99 cents (not sure for how long)! Since its close to my work I think I will be going here more often over fast food places! read more

WaBa Grill - Fast Food Near Me - Upland, California

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We eat a lot of rice bowls from a local competitor, so I was glad to see another player enter the market. Another bonus--this location is conveniently located between two of my favorite stores Sprouts AND Liquorama! The dining room is modern, spacious, and super clean. They even have several flat screen TVs which were tuned to sports events during my visit. I ordered the usual half and half bowl for my hubby (beef and chicken) and for me, the salmon bowl--sheer delight! I rarely get seafood because the mister doesn't like it. Because salmon and shrimp are offered on Waba's menu, they have the advantage over the place we usually frequent. Definitely will be back! read more

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Usually we like to eat here, however lately things have unfortunately changed. The chicken is dry and both the chicken and steak taste like the salmon they also serve. The ribs also tend to be very fatty. I hope that they clean their grill better so the fishy taste in no longer transferred to the rest of the food also possibly causing cross contamination of bacteria. Please remedy this so we can enjoy your food once again. Thank you. read more

Literally horrible gave them a try cause I was craving some steak and rice. Bought the food cam out to 17.30$ even got dumplings as well. When i got to my office to eat the food they did not put any green onions as asked there was two pieces of greens called a salad, half a orange not even cut normally and there was a piece of hair in my food. I didnt even take two bites threw the plate away. Never go to Waba grill in upland. read more

WaBa Grill - Asked for green onions didnt get it. Not even a salad couple pieces of leaf and the meat was beyond chewy and dry. Horrible service - Fast Food Near Me - Upland, California

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The workers are slightly rude It feels awkward ordering feels like they are annoyed of people read more

Terrible , all my veggies were over cooked. Tons of water left over . I'd say worst waba grill I have experienced read more

WaBa Grill - Over cooked veggies swimming in water - Fast Food Near Me - Upland, California

I have been a frequent customer of this location for many years. These last two visits have been awful. The new staff does not have it together. A week ago I ordered a sweet and spicy bowl and received a WaBa bowl instead. Then today I order a sweet and spicy bowl again and it's a WaBa bowl so instead of making me a new bowl they threw the sweet and spicy sauce on top. I let the girl know I didn't want the WaBa sauce (added calories ) and I also let her know they made the same mistake last time. The cook insisted on giving me the bowl with the WaBa sauce instead of making me a new one. The cook and cashier were arguing back and forth. I got so frustrated I walked out and left. I won't ever come back to this location again. Customer service was terrible. Not sure where Erika is but I miss her. Never had issues when she took the phone orders read more

This location has given my husband and I horrible stomach pains / the runs. Not once , not twice, NOT THREE TIMES but four unhappy times. It's hard to find "healthy" fast food around upland. So that's what lead my hubby and I to give this place many chances. (Plus we're stubborn) But never again. Enough is enough. Oh and the staff isn't anything to rave about either. read more

This establishment needs to really consider the customers that keep them in business. Called in an order for the plant based steak bowl that is advertised and shown with broccoli and carrots. I came in to pick up my order.. after getting in the car and driving off I decided to take a bite. When I opened the bowl there was no broccoli or carrots. The plant based steak looked old. We've had this from other locations and it never looked this way. Beyond that I returned with the bowl and told the lady at the register that this isn't how this bowl comes. I even showed her the picture of the the three different selections offered. She went on to argue and said in most cases the customer is always right but not this one..wow. She told me that if I want it with veggies I have to ask for them. I then asked her does a happy meal at McDonald's always come with a toy ???.. or do you have to ask for it. She got pissed and walked away. If that wasn't enough she went in the back and proceeded to criticize me and my complaint.. I could still hear her as well as others from the counter. This is a shame. After this experience I won't be returning to this location. I would drive a few miles to another location before dealing with this again. She was rude and condescending. Don't spend your money here .. please read more

I ordered 2 rice and chicken bowls and dumplings. The food was great as always. What made me want to write a review was the staff whom were working this evening. Very nice and helpful. Thank you again for the extra service. Today's date is Friday 17th January 2020. 1730 hrs. read more

Do not order from this restaurant they will steal your money and give no explanation of who to contact regarding your order if they can't supply what you ordered. Place an order for three double chicken bowls with steamed rice. Restaurant somehow runs out of white rice which a staple item and that would be fine if they refunded my money but instead told me "you have to contact someone." Couldn't give me a number to contact or tell me their managers name instead kept my $47.00 and sent me home with nothing. Absolutely the worst customer service I've seen in a very long time. read more

I used to enjoy coming to this location. Now it has become one of the disgusting places to eat in our area. My veggie bowl had a bleach like flavor. My sons chicken bowl was gross the chicken had become hard since it wasn't cooked fresh upon our order, the chicken had been reheated he couldn't even chew the chicken it was also fatty! Gross!. The bowls weren't hot they were somewhat cold. I will not be eating at this location again. read more

Don't get the spicy pork unless you want spicy fat! $7.49 for a bowl of fat, I was very disappointed, 90% of the meat was fat! The chicken and steak bowls were great, if not, they would've gotten a one star. read more

WaBa Grill - Fast Food Near Me - Upland, California

I come often to this location and I am always greeted immediately after coming in they seem to always greet everyone that comes in my food never takes too long which I love I am always happy with my food I never have a problem I really enjoying coming read more

They Put onions on the bowl after i asked them not to. Called into store and they said to brong receipt and five me a new bowl that was done correctly next time i go in...went in to collect bowl...with my receipt....and wasted my time once again... No refund. No new bowl. read more

I've been coming to this Waba Grill for over 2 years. I seem to never have an issues with the food. What I always run into is how rude the staff are at this location. Today 03/22/2022 there were three men and one woman working. They were very rude to the two customer that went a head of me. It sad to see people have honest questions and people make remarks and make them feel unwelcomed. People come in for the food not their remarks. read more

Ordered chicken and steak bowl for the second time recently and both times me and my family have been disappointed in the amount of food in which resides in the bowl . Bowls have been about 3/4 full or less . Rice doesn't cost much and we're paying a premium. Disappointed, this used to be one of my favorite spots . read more

Had me waiting for 20 minutes for a single bowl and dumplings.... I would have canceled the dumplings if I would have known it would have taken so long read more

Came in this Waba grill had a good experience here there was a young girl at the register and the cook they both were really fast they gave me my food in no time they were nice I liked my food I give this place a 10/10 read more

I seriously don't understand why this location can't get online orders right. I've placed two online orders and both have been completely butchered. How does a chicken bowl with white meat, onions and brown rice turn into a STEAK bowl with 2 pieces of chicken, white rice and no toppings?! I was so upset! I was in such a hurry figured let me try online one more time and I didn't even get the right order. But it was under my name somehow they got that right. Please actually check and read online orders and descriptions! Not all of us can sit there and watch it be made. read more

Stoped at waba grill in upland to grab something fast cuz i only get 30min. The staff was quick and friendly, Food was very good And i was in and out within 10 mins read more

The protein portions here are always significantly smaller then any other Waba grills in the area, the flavor falls short as well. It is a clean store but for the value, I'm not a fan. read more

Great service every time. Greet you as soon as you walk in door. With great service and great food you never get tired of coming back to this place. Dining area and restrooms always clean. Best chicken and rice. I never change it. Thank you Waba. read more

This used to be a good WaBa with good service and consistently good food. Not anymore!!! The employees are mediocre and the food inconsistent. This is the second time I had to go back and exchange my all white meat chicken bowl. The chicken is dry, chewy and rubbery. I asked the cook if they are pre cooking the chicken and reheating as the bowls are ordered or if the changed chicken vendors. He said no but I know he is not being up front. We probably won't visit this location anymore. To the owner Hilario, you might want to pay a visit to this location and confirm how they are preparing the protein. Based on other reviews you seem to have a lot of unhappy customers. read more

Erika and all staff are very helpful and mindful. I visit frequently because of the food they provide, and I'm a bit picky. I normally order their chicken bowl and sometimes their pork dumplings that are quite tasty. I definitely recommend them if you haven't visited a WaBa Grill before. read more

Pretty good teriyaki chicken bowls. I like my chicken more on the grilled side so I always order it well-done.