Clean restaurant with extremely nice employees. Food is fresh and hot. Definitely what I expect at any chick-fil-A I visit

i ordered waffle fries with my meal, but when I received my order, I got regular fries instead. I was really looking forward to the waffle fries. Could you please help me with a replacement or a refund for the incorrect item? Thank you. read more

Chick-fil-A - i thought i ordered waffle fries - Fast Food Near Me - Upland, California

I ordered on May 19 this week a spicy deluxe combo and unfortunately there was some sort of insect or bug in my sandwich bug. I was incredibly disturbed and ended up not finishing my food instead throwing up because it freaked me out. read more

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Ordered food closer to close but got home and I'm eating my fries and feel something weird. Look in the fries and find a whole used glove in my fries. read more

Chick-fil-A - I'm eating my fries and feel something at the bottom. This was literally in my fries. A used glove. - Fast Food Near Me - Upland, California

ordered 2 pimento spicy chicken sandwiches through doordash. these sandwiches had such a small amount of pimento on it, it was SILLY. they charge 4 or 5 bucks more for the pimento sandwich and it was NOT worth it. total waste of money. go to another location if you can. absolute garbage. read more

This is a first for me genuinely I love Chi FILA However this morning a got a bad breakfast chicken sandwich I was talking with friend we barely get a breakfast order by 10:30 mine was very salty I gave hubby a taste he said way salty It's supposed to be breaded but only the ends were breaded I used a napkin and blotted the oils off bc no breading but grainy substance I tried a few bits but couldn't eat it I didn't complain bc they were no longer serving breakfast It was mostly a crumb like substance Really nasty only ate 1/2 It's 12:40 now and still have a salty taste in my mouth read more

Ordered by drive thru around 6 pm and saw two rats running alongside their building as I was ordering.

Service! I was in the long line and the one girl taking the order on Tuesday morning was fiddling with her tablet delaying the line. By the time I got my time to order. She tells sorry breakfast is over. I told her I'm 5 minutes late because of your fiddling with your notepad thingy and cars in line were slow. She said nope breakfast closed I said you're kidding me. She said nope no breakfast after 10:30. I said again Seriuosly! Yes no breakfast no sorry, no let me see what I can do NADA! And no one was behind me. Just very unkind and not good customer service! read more

I've visited this Chick-fil-A on a few occasions mainly on the weekends, but yesterday on a Monday, I was craving their Original Deluxe Chicken Sandwich. I was nearby and decided to make it happen. Btw, they close on Sundays. I went through drive-thru. As I drove up, a nice young lady took my order... 1 Original Deluxe Chicken Sandwich, 2 4 Piece Chicken Tenders, and 1 Strawberry Shake with Original and Polynesian sauces. They do give a good huge slab of chicken on their sandwich and their chicken fingers are of good size, too. Chicken was very tasty with a great crunch. This cost me over $33+. Worth the price and deliciousness! However, I feel their Strawberry shake is no longer the same recipe as before. It's not as thick and doesn't have that ice cream flavor like it used to have. It's more liquidity and thinner in texture now. Flavor tastes more syrupy IMHO. Bummer, I really liked their shakes in the past. Maybe I'll try another flavor next time. Alright, this is my updated review since 2021. Wow, it's been about 3 years. Amazing how time flies! Happy Chick-fil-A'ing! read more

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Stopped by on Thursday, 03/07/24 during dinner time. It was raining that day (stormy/thundery weather). It's been years since I ate at Chick-Fil-A. We dined in and ordered the following: - 1 Chick-Fil-A Deluxe = $7.39 - 1 Chick-Fil-A Sandwich = $6.49 - 1 Large Fries = $3.99 SUBTOTAL = $17.87 TAX = $1.38 TOTAL = $19.25 We waited quite a bit for our food but it was surprisingly busy inside. WOMENS RESTROOM: Only 2 stalls and had to wait for my turn. Wish there were more stalls. I also did not know that Chick-Fil-A has a children playpen inside. I've only been to the one in Westwood before which doesn't have this. We also got 2 Chick-Fil-A Sauces and 2 Polynesian Sauces - so tastily delicious! read more

Chick-fil-A - 03/07/24 - Fast Food Near Me - Upland, California

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I know all Chick-fil-A's are known for exceptional customer service and quality food. However, this specific location goes above and beyond exceptional! Super genuine crew and they HEAVILY support first responders!! Keep up the great work guys! read more

I wish this location could give me what I'd ordered. Have had issues with my orders on more than one occasion. Will not be returning.

Very friendly service at this location, as with most chick-fil-a locations. The food was hot and fresh. The kids play area was clean and well maintained, my kids had a great time playing on the play structure. read more

I saw commercials of the Pretzel Cheddar Club Sandwich with creamy dijon mustard, bacon, and cheese. So, I decided to try it a week ago. It was delicious, but the price for the meal was $15.49. Wow! And, they they charged another $1.30 because I asked for a Cherry Berry lemonade which wasn't a regular drink. Subtotal of $16.79 plus tax, $1.30--total of $18.09. Wow! Was this sandwich worth this price? While it was fun trying it, I am sorry to say, the price was not worth it, especially knowing that their chicken arrives frozen and stored in walk-in freezers until they are cooked in a custom pressure fryer. I would have rather gone to a restaurant to get a sit-down, cooked meal. As for their drive up line, it was double lined and a tight squeeze for the cars. The best part of the experience, is their excellent service! :) read more

Literally, the absolute best service I've ever had in a food, establishment, fast food, or other. And I go out to eat a lot. Very kind people, very positive beautiful energy. There was a problem with my order they went above and beyond to make it right and threw in an extra couple of treats. Most importantly, they made me feel seen and cared for it, management at this particular location is beyond wonderful. They are an asset to the Chick-fil-A brand and represent the company very well. Thank you to Ava and Anaya for handling my complaint with the utmost respect care and concern and going above and beyond to make the situation right. I really appreciate you guys, on top of that Ava you absolutely made my day with your sunshine positive attitude, your sweetness, and the little note that you wrote! She also makes the best Oreo cookie shakes! Thanks again guys. We definitely will go out of our way to go to this Chick-fil-A and not other locations because you deserve our business. read more

Service is always outstanding and food is fresh. Claire, one of the employees at this location, was so kind to us and gave us a great experience! read more

Service was poor. We purposely ordered online in order to expedite getting our order. When I arrived, I was surprised there was no line inside or the drive-thru. But that was irrelevant. I was acknowledged when I arrived and told my order would be "right up"... Not true still had to wait 15 minutes. read more

Good food. Service is usually quick. Asked for extra pickles but sadly they forgot. Besides that drink was tasty, tried the lemonade and tea, she said they call it something different there. read more

Chick-fil-A - They forgot my extra pickles. - Fast Food Near Me - Upland, California

Noon drive thru went smoothly and fast. Food was fast and fresh . I love a fast chick-fil-a read more

I have never actually been to a Chik-fil-a before and I have to say that this was the best fast food experience that I have ever had. Every single employee that I interacted with went above and beyond to make sure I had a good experience. They were all polite, helpful, and pleasant. They food came out fast and was great. Keep up the good work. You have fostered a very nice culture. It's nice to have your faith in humanity restored during a visit to a fast food restaurant. read more

I just went through the drive through and ordered 3 spicy grilled chicken deluxe sandwiches. I asked for an extra cilantro lime sauce, which was printed on the receipt. If they hadn't given me the extra one, it wouldn't have been a big deal, but they gave us none at all. It's a part of the sandwich and advertised as an important part of it. I'm not driving back another 15 minutes to get the sauce, so we ended up with dry sandwiches. That said, the chicken was delicious and perfectly cooked, and I loved the wheat bun. The food will bring me back, I'll just remember to check the bag completely before I drive away. read more

The chicken nuggets were horrible too salty! I really don't like to eat there, but I was out and about I never get those again. I've had breakfast and breakfast is ok read more

Grate and fast service all the time people are very polite and friendly! I will definitely recommend this place to anyone! read more

Chick-fil-A - Fast Food Near Me - Upland, California

Went in around 12 lunchtime and waited for less than a minute in line when they opened a third register to take my order. Food was ready quick and it was hot. I accidentally spilled my drink when I was receiving my order from the worker and he got me paper towels to clean the spill and even refilled my lemonade for me. His name was Joseph. Thank you Joseph for all of your help and giving us a positive experience. read more

staff is friendly, variety of chicken options to choose from, drive thru is pretty quick, price is somewhat high. read more

Chick-fil-A - Fast Food Near Me - Upland, California

If you're looking for perfectly breaded chicken, Jesse R. is your guy. His consistency, speed, and attention to detail make him stand out in the kitchen. Every piece of chicken that comes from Jesse's station is coated evenly, seasoned to perfection, and ready to fry up golden and crispy every time. read more

Terrible app! Second time this has happened recently. I placed my order at 6:40am. I arrived at the restaurant at 7:05am to pick up my order and the employee there said, "we'll start your order now" didn't anyone see the order in their system for 25 minutes? I couldn't wait or I would have been late to work. So, in the app say that you're at the restaurant even if you're not, and do not allow the app to see your location because they won't start your order until you arrive. read more

I had such a great experience at Chick-fil-A thanks to Jen! Her service was absolutely amazing--so kind, attentive, and genuinely sweet. She had such a warm and friendly personality, and made the whole experience feel welcoming and positive. Jen truly went above and beyond, and it's clear she takes pride in making customers feel valued. People like her make all the difference--she definitely deserves recognition for her outstanding customer service! read more

After having a really rough day I went through the local Chick Fil A drive through for dinner. When the gentleman who asked for my order asked how I was- I broke into tears. He was kind and let me compose myself - then took my order and asked me to drive forward. He indicated his friend would have my receipt. I tried to pay both him and the next gentleman- neither would accept. Then a young lady brought my food to my window and when she saw I was crying, her reaction was exactly the same. Kindness. I was stuck between two cars so she approached me again and asked me to pull up to the window when the car in front of me left. When I did- I was greeted by her AND who I believe was a manager. The manager asked me if I was ok. She said, "I know life will be lifing but know that we care about you". She gave me a bag with a cookie and a small gift card. The two ladies talked to me for another minute or so making sure I was OK to drive. I promised them I was. These four strangers showed compassion and kindness to me individually- to me that's FOUR acts of kindness in one busy drive thru on a Saturday night. I was so moved. There really are still wonderful people in the world. read more

The chicken sandwich is good for a fast food spot. The chicken doesn't have much seasoning and flavor but they have plenty of sauces to add to it. The service is always on point. Plenty of seating areas. read more

Chick-fil-A - Spicy Deluxe Sandwich with extra chicken patty and bacon added. Lemonade and waffle fries - Fast Food Near Me - Upland, California

This place is great they have a good staff. But their drive thru sucks. They don't take your order when you get to the speaker. They take the orders, however they feel like taking the orders. Which makes the wait time very long. I was at the speaker this morning and 3 cars at the other speaker ordered and pulled through before me. After the 2nd order, she asked me to wait a minute and took the other cars order? How is that correct? Or even fast or even good customer service. In n out and McDonalds work the two lane the correct way. Please refer to them for training read more

We've been driving up to north Upland chick fil a for quite some time. When they built new one practically across the street from our house in upland we were excited! But, North Upland Chick Fil A takes the cake. Service is always awesome. People are always nice. Food is somehow always hot (I know chick fil a aims for that but a few jsut don't make it happen) Plus they kept up the play place unlike most other chick fil as. We've spent more at Chick fil a than any other restaurant and north upland gets it all. You guys provide an excellent product and you remind us why Chick fil a is awesome! read more

OK, so here's a story. This Chick-fil-A is very close to me from where I live so that's where I used to go in this couple times I've been coming here that either forgot to give me my ice cream cone or they forgot to give me my drinks and I have to constantly coming back driving back-and-forth from my home. I know it's not far but it's still a drive, the lady has apologized to me but the other person who gave me the drink and hand out everything didn't even seems like it was a sorry so I think the customer service has to improve. I know you guys are pretty busy every day, but customer is a customer we come here service and food, quality of food and quality of service, this makes me so unhappy because I have to go back to work and I just realize that after I got to my work, they didn't give me my drink back again all the way back again. read more

Bad service , customer service is horrible the new owner cristine doesn't know what she's doing the old owner knew how to take care of all the customers read more

Not having items in stock at 8:30am for breakfast is hard! Come on chick-fil-a!! Also if you have rewards they ask you to wait 8-15m to have the item done! No wonder they give rewards out, if they don't have the items to give it to you in the drive thru what is the point... At least my daughter got her mini chicken breakfast sandwiches she loves so much. So expect to wait a lot in the car drive thru line and not to have some items on the menu :( read more

Tasty nutritious food at a reasonable price. I like their chicken and their lemonade

You know I've lived in Upland for over 22 years and two Chick-fil-A is the newest one is on mountain which I'd like to go to most of the time I used to like to go to campus but this morning not only was my food cold at 6:30 in the morning when I got to the window, the lady was rude. I just walked away and somebody else had to be my food. If this is the type of service you get from these type of people you guys can go fuck yourself and I would never buy from Chick-fil-A again it's pretty fucked up that you guys act like bitches when someone is paying you for food or food not cold. I don't like leaving these type of reviews but when you treat somebody like shit go fuck yourself. read more

This is a review of the drive tru... Not only was it VERY slow... One lane would split into two lanes and back to one lane again, it doesn't make sense how it's better or faster cuz it's not. But I already got my order of just a simple market salad and I am STILL stuck behind all these cars. There's no way to get out! They are still waiting for their orders while I already got mine... I am very late for work because of not only the slow service but also the weird drive thru set up. There should be a way to get out! The workers though are very kind although there was no way they could get me out of here. This isn't "fast" food. No matter how much you like Chick-Fil-A don't ever go through the drive thru on your way to work, thinking it would be fast. I've been here for a total of 25 minutes while I write this review. read more

Chick-fil-A - Stuck here forever - Fast Food Near Me - Upland, California

Incomplete order 1.) Missing chocolate milk drink from the 8 piece combo. 2.) Missing tortilla strips that is supposed to come with the tortilla soup. I gave this place another chance even though my past experience had an incomplete order too. Pretty disappointing. I was sick and I was craving for Chick fil a. Honestly, I am not coming here anymore. I advice to all customers to check what have ordered because there seems to be a lack of management in this location. read more

Food was terrible, not hot, really bad service, 1 of the workers deliberately stepped on a sauce & it splattered everywhere!!!!! Management needs to step in & take care of this place plus didn't cook the chicken enough!!!!! read more