So happy a Pollo Campero opened out in Ontario! The chicken is delicious and has so much juice and flavor -- waaayy better than other fast food chicken nuggets. The plantains are also my go to side and so good. You get the option of a dinner roll or tortillas, and the dinner roll was just a typical dinner roll. If you like chick-fil-a sauce, try the campero sauce, but I'm a buffalo sauce person. Overall, I'm always impressed by Pollo Campero. It's not often that a fast casual restaurant is cozy and nice -- I mean, they even serve us on actual plates in the store! Highly recommend for a family night out! Q read more

Pollo Campero - 6 Campero Nuggets (100% White Meat) with plantains and dinner roll - Chicken Shop Near Me - Ontario, California

Pollo Campero is inconsistent. The food is always great. The flavors are solid, and I have no complaints about the quality. The restaurant is also relatively clean. The issue is customer service, especially near closing time. Without fail, if you arrive even 20 minutes before closing, there is always an excuse. First, you are told it will take 20 minutes. When you reach the window, it becomes 30 minutes. Then you are told they only have grilled chicken available. When you agree to grilled, suddenly grilled takes even longer. It is a predictable pattern. If the kitchen is truly closed or certain items are unavailable, just say so directly. Customers can handle honesty. What is frustrating is the shifting explanations that make it seem like the goal is simply to avoid taking the order. Management should seriously evaluate this. A mystery shopper would likely confirm the same experience. Versión en Español - Más Directa Pollo Campero es inconsistente. La comida siempre es muy buena. Los sabores están bien logrados y no tengo quejas sobre la calidad. El lugar también está relativamente limpio. El problema es el servicio al cliente, especialmente cerca de la hora de cierre. Sin excepción, si llegas incluso 20 minutos antes de que cierren, siempre hay una excusa. Primero te dicen que tardará 20 minutos. Cuando llegas a la ventana, ya son 30 minutos. Luego dicen que solo tienen pollo a la parrilla. Cuando aceptas la parrilla, resulta que tarda aún más. Es un patrón muy claro. Si la cocina ya está cerrada o ciertos productos no están disponibles, simplemente díganlo con honestidad. Los clientes pueden entender eso. Lo que resulta frustrante son las explicaciones cambiantes que dan la impresión de que solo quieren evitar tomar la orden. La gerencia debería evaluar seriamente esta situación. Un cliente incógnito probablemente confirmaría la misma experiencia. read more

Ordered a four piece meal half fried half roasted and the chicken was amazing! For the sides, I ordered coleslaw and beans. Both were excellent. Very fresh tasty and definitely a central American flavor twist on everything I had. Definitely ordering again, but next time I will stop by in person. Highly recommend over competitor chicken places I have tried and the price point is perfect. read more

Pollo Campero - 4pc meal - Chicken Shop Near Me - Ontario, California

Been seeing Pollo Campero all over the interwebs (aka Instagram), so I've been bugging my husband about trying it. Finally dragged him into one--mainly because it was close to where he needed to run an errand. Hitting two birds with one stone... literally. The place was empty when we walked in, which surprised us. The inside was clean and kinda not well lit. We went big and ordered the 12-piece family meal with three sides, two chicken empanadas, and a fountain drink. Now, I don't condone this behavior, but my husband proceeded to taste-test every agua fresca flavor like he was at a Costco sample station. I can't take this man anywhere. He finally settled on mango, which unfortunately tasted a little watered down once the ice hit. The grilled chicken took about 13 minutes, which we didn't mind since the place wasn't exactly poppin'. While we waited, we went for the empanadas. One bite in--instant love. Now, I've had plenty of empanadas in my life, so I won't call it life-changing, but this one hit the spot. Soft bread, flavorful chicken, and just the right bite before we headed back. Back at work, we cracked open the rest of the meal like it was Christmas morning. One of our techs casually dropped that he'd been to the first Pollo Campero 20 years ago--umm, how did I not know this fun fact?! Anyway, onto the chicken: * Fried style: Crispy skin, juicy meat. Simple, solid, satisfying. * Grilled style: A little lime punch in the skin that was balanced and delicious. * Sides: Rice and coleslaw held their own, but the plantains stole the show. Not too sweet, not too tart--basically the perfect palate cleanser. Last little note: be kind to the people serving you. The woman helping us apologized for her English, but I understood her perfectly fine. She repeated my order, no issues. No need for her to feel bad--she did great. Would I go back? Absolutely. Next time, though, I'm keeping my husband far away from the agua fresca station. read more

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I have a Pollo Campero closer to me in Azusa but dined in at the Ontario location for lunch. I ordered 3 piece chicken meal with a side of plantains and mac & cheese and a dinner roll instead of tortillas. I forgot to ask for the roasted chicken so I guess the campero style is the default. Overall good food for the price. I ended up taking one piece and half the biscuit for takeout as the portion is generous. Would dine again, I'll try the roasted chicken next time. read more

Pollo Campero - Three Piece Meal - Chicken Shop Near Me - Ontario, California

First time here. And it definitely will be my last time here. Pulled up to grab something to eat real quick. My husband had to ask the lady at the window four times what did you say. We couldn't understand a single word she said. Then when we get up to the window order is already placed. Take our money and then tell us to go pull up in the front. The chicken wasn't done. Are you kidding me? I thought it was gonna be a quick couple minutes. The chicken literally had to be cooked. We waited about 15 minutes after we paid to get our chicken. Chicken was hot, but greasy and overcooked. Rice and beans were horrible. Cold and horrible. My advice to you is: get somebody in that drive-through that understand and speaks CLEARLY , I don't care if it's Spanish or English whatever it is make sure it's fluent you could not understand this person. My husband even asked her in Spanish what she was saying he said I still don't get what she's trying to tell me. I will never go back to this place. And here's the kicker. I was so ready to try this. I've read about it, thought I would really enjoy it. Nope was horrible.. I'll stick to Pollo Loco . read more

I normally have a positive experience at this Pollo Campero location on Ontario off Mountain Ave, but I was disappointed during my most recent visit. I placed my order an hour in advance for pickup, expecting it to be ready when I arrived. However, I was told it would take another 5 minutes, which turned into about 13 minutes--cutting into my 30-minute lunch break. What made it more frustrating was that there was no apology for the delay. On the other hand, I want to mention that another cashier I had the day before was very friendly and professional--she's always attentive whenever I visit, and I wish I had gotten her name. I'll still come back because I usually have good experiences here, but I hope they can improve their pickup timing and customer service consistency. read more

This place is great. I love their chicken. Even better than KFC. I get the grilled and crispy legs and thighs and both are very tasty. If you have not been to one I suggest you try it. You will be amazed. read more

Pollo Campero - Legs both grilled and crispy with dinner rolls - Chicken Shop Near Me - Ontario, California

Different strokes for different folks. With that being said, I did not like it. It had a weird flavor to it and honestly, it's not worth the cost. $22 +tax for only 8 pieces of chicken that doesn't include the sides. I'm better off buying fried chicken from Albertsons and I really don't even like theirs but I think it's a step up from this place. ‍ read more

So I think this out new chicken spot. I normally don't eat the skin of the chicken, which I know most people say is the best part, but I find it texturally weird and not as good as it looks most of the time, But Camparo chicken skin?? I will SCARF THAT DOWN! My first visit we did not receive our rolls, which was disappointing. So I left a review via the web site on the receipt, and was pleasantly surprised to receive a call from the manager just a few hour later. Offering me double rolls and a free side on my next visit (in addition to the free 2 pieces of chicken you get for doing the survey). So my next visit a week later made the whole fam happy. The kids LOVE the Mac and chee. My eldest is a chicken sandwich enthusiast. And my husband is on board with this being our new go-to chicken place! Also the staff was super nice and the inside is very clean. read more

I was so pleased with the Pollo Campero Covina fried chicken that I bought earlier today evening... I had to check out their Ontario location. For this one, I decided to go through drive-thru. Unfortunately, the wait was longer than expected. It was late dinner time so I understand. I got up to the ordering speaker and asked for 8 piece chicken leg + thigh only, 1 regular order of yucca fries, 1 mango drink, and 1 jamaica drink. After placing my order, the line of cars started to swiftly move forward. Got up to the window, paid for my order, a few minutes later, got my order in a big bag which was a surprise. I didn't think my order was that big to get a big bag. Anyway, for some reason, the fried chicken here is a tad drier and not as moist as the fried chicken at the Covina location. The crispiness was still good. Yucca fries were good. Mango drink was very light in flavor almost like flavorless water. Jamaica drink was better in flavor, but still a tad light. I've had much stronger mango and jamaica drinks. Staff was okay at the drive-thru window. Prices are a tad high especially if you average the cost per chicken IMHO. Again, service was slow due to them being busy. Parking is a bit tight IMHO. Ambiance on the outside was okay. Btw, I found out this location barely opened a week or so ago. Maybe they are just working out the kinks right now. I probably may not be back to this location as it is somewhat out of my way unless I'm in the area and I'm craving for some Guatemalan fried chicken. Now that I know they have one location in Fontana, I'll have to tried that one as well. Good luck Pollo Campero Ontario! read more

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Today is grand opening day. They had a table of branded promo stuff and a spin-a-wheel to win a prize. I spun and got a free combo meal coupon for the future. The parking lot was filled so I parked a block away. They also have a drive-thru as well, they did have staff outside to control the line since it was at the intersection. The inside was packed but there was staff to organize the line and wait area. I ordered their 3-piece meal with rice and beans with a dinner roll. ($12.99) They do have various sides such as yucca fries since they're based in Guatemala. They do have agua fresca alongside their soda fountain. I did not wait long and my food was packaged nicely to-go. The chicken was moist and hot, the breading was not too thick and the seasoning was not salty. It tasted different from other chicken places such as Kfc, Juan Pollo, or El Pollo loco, it was good. The seasoning made the breading darker but it was not burnt and it was cooked throughly. The rice and beans sides were good. The beans had a good seasoning, the rice had bits of roasted corn mixed in. I also got a chocolate chip cookie ($1.80), it was ok, more on the crunchy side. The staff was nice, Josh explained the menu well. They have an app. read more

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Been wanting to try one of these places and finally was able to, because there was a location, close to where I was working. I ordered a 2-piece dark, with fries and got a chocolate chip cookie for dessert. The chicken had a different type of seasoning taste to it, I can't quite grasp the taste. The menu read Yukon Steak Fries and the fries clearly aren't steak fries. I was only given one packet of ketchup for my fries. The cashier was too busy texting on his phone and kept looking at me, to see if I was watching him. Yeap, I surely am!! Especially since you have my credit card in your hands. Being on your phone with my credit card present, I have no I idea what you're doing, so I'm watching your every move. Needless to say, I've satisfied my curiosity, by trying this place for the first and last time. read more

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Finally decided to go and try this place out. Went when it didn't seem too busy. There was only one car in front of me at the time. I ordered the $12 box and a 2 pc meal. I was told there would be a 5min wait for the sandwich and asked if I wanted to proceed. I agreed, paid for my meal,and was asked to park in the parking lot. As I waited I saw the same happen to the next 5 cars who arrived behind me. When I received my order 20MIN LATER I did a quick check to make sure the correct order was given to me since they seem to be giving the food out of order of when we arrived. It wasn't until I got home that I realized they gave me the wrong drink and some of my food was fresher than other parts. My sandwich seemed fresh but the 2pc I got for my son seemed to be old chicken. Very disappointed since I had heard good things about other locations. I would not recommend. read more

I got a fried chicken meal and the chicken was really greasy and I wish they had different kinds of sides (mashed potatoes) the only thing I could say is that the roll was soft and warm read more

Went here the first time for done in, the service was good, food was good as well but a little pricey. Had the four piece combo only leg and thigh half crispy and half grilled. I liked the grilled better so flavorful, the crispy was good but greasy. The fries was greasy they served them as soon as they were done, even rice looked a little greasy. Then ordered a 12 piece for the familia only chicken, nobody liked it, my little brother and mom and dad. They said it was a little raw, and yes I looked at the chicken and it looked a tad bit pinkish, both grilled and crispy. They have potential, just need to cook the chicken a little more and rest the fried food a littlek longer before serving. My family grilled the left over chicken and made guraches and was good. read more

Pollo Campero - Four piece meal only leg and thigh. Not worth it get it how it should be, wing and breast, more chicken same Price. - Chicken Shop Near Me - Ontario, California

Service was great but yikes...what happened to the food? It doesn't taste anything like Pollo Campero. I thought I was at Church's for a minute... but church's chicken isn't even this oily. read more

Pollo Campero - Fried legs and thigh, mac and cheese, yucca fries and plantain - Chicken Shop Near Me - Ontario, California

We did drive through, the workers where super helpful, we order the 3 piece meal. The food was delicious and fresh. The restaurant is new and super clean outside. Here is a pick of the meal we order read more

Pollo Campero - Chicken Shop Near Me - Ontario, California

We were excited anticipating the opening of Pollo Campero and we were not disappointed! The chicken was flavorful, moist, crispy and HOT. I hate when my food is cold so that's a plus for me. The empanada was delicious! Flaky and juicy The Mac and cheese was cheesy and creamy. Truly appreciate the food being nice and hot upon receipt. My only complaint is the drive through and parking. The drive through window is so close to the exit that when they ask you to pull to the side, it's pretty difficult to back up and park especially when there are multiple cars that they ask to pull to the side. When I attempted to leave, cars were blocking the exit waiting for their food. I recommend that is looked into as it is a huge inconvenience and possible hazard. Otherwise, I highly recommend trying Pollo Campero! read more

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This is not as good as the locations in LA. I've been to this place twice and both times I received old dry grilled and fried chicken that tasted like it had been sitting under a heat lamp for hours. I had a chicken sandwich that was pretty ok and the plantain were solid but the other sides were bland and the drinks were watery. It's very unfortunate because the customer server wasn't bad. And the location was pretty clean. I really hope they get this together and start serving fresher food so I can raise my score. read more

I was excited to try Pollo Campero when they opened, had never been to one before. When I went thru the drive thru during lunch hour, I could barely understand the clerk and when getting to the window, her makeup was like she was a cat. She was nice enough, but her makeup was a distraction! I was asked to pull forward to wait for my order. I must have waited like 10 minutes. I looked and saw workers talking with each other and had to turn off my car, go inside and find out what was going on! Then they scrambled to get me my order. It was weird, like I was forgotten about. Not impressed at all. read more

First time trying and the food came out fast !! Tender hot crispy chicken with a great flavor. I took advantage of the coupon in the mail BOGO meal so I got the 3 piece paid the 1.50 more to get the upgrade chicken breast so I got a breast drum and thigh 2 sides picked mac n chz and beans for my sides I love the ranch beans ! And my wife got plantains and rice and we ordered some coleslaw too that's way my plate is full and looking good with a drink all fir 20.53 the plantains were really good and the green sauce on the table has a good flavor to drench on your plate I like how they serve you on a dinner plate so you don't have that fast food vibe . I don't understand all the negative complaints about this place I found it pretty good and I'll be back to explore the menu !! Service was 10/10 read more

Pollo Campero - 3 piece 2 sides Diner but I add my wife's other 2 sides and made a feast - Chicken Shop Near Me - Ontario, California

Ordered online and when I arrived it was super busy. Didn't mind--it happens. I got my order after about 10 minutes. When I got home, I noticed that the rolls were missing, but I guess that's technically my fault for not checking. The food was pretty good overall. The chicken sandwiches were decent, but the sweetness of the pickle knocked it down from a 4 to a 3 for me. The fried chicken was really good, and I'd say the best part was the mac and cheese. read more

I Tried the 3 piece chicken meal and the chicken was a 4/10 The two sides were even worst. Idk what encouraged me to try this place but I won't ever go back. read more

Flouridelmo was the best... very nice and attentive. The food was great and the music was pretty nice not too loud or too low. Definitely recommend trying them out read more

Food needs improvement. My husband lives fried chicken and he couldn't even finish the thigh that we were trying for the first time. There was no flavor. I tried really hard to find some because I like to give everyone the benefit of the doubt but no go! It's a shame because it was so close to my house. I will not return. read more

The chicken is delicious, staff is friendly. The menu is easy read. We love this place

Got delivery last night. Unfortunately, I've been feeling a little unwell since their grilled chicken was definitely undercooked. It was mostly white, but the skin was rubbery, and the chicken was very wet, I only consumed a small amount to test the texture (which was very off), but I am definitely suffering for it. It was definitely a shame since I very much enjoyed the seasoning blend on it. Everything else was quite good, I tried the fried chicken, most of the sides, and even an empanada. Rice was a little bland, the plantains aren't my thing, and the fried chicken needed just a little less breading, but overall, I probably would've given four stars if a literal chicken restaurant knew how to cook chicken properly. Disappointed. Chicken is photo was taken apart to show the inside. Update for this review, they told me to email them, I emailed them the next day, and I still haven't gotten a response back. Shows you how much they actually care. read more

Pollo Campero - Chicken Shop Near Me - Ontario, California

My spiritual mom and I came here for our very first time for late lunch/early dinner, AKA Linner. It was the 4th of July and decently busy here. The place looks nice, new, and has a colorful interior and exterior. The cashier lady was very polite, sweet, and helpful. She gave us free drinks as we mentioned we were first-time customers. I got a raspberry iced tea, and mom got an Orange Crush soda. We came in with a buy 1 meal, get 1 free mailer coupon. We both ordered the 4 piece chicken meals. They include...1 breast, 1 wing, 1 thigh, and 1 leg. We each got half our chicken fried, and the other half grilled. We both were able to get two sides each. She got coleslaw and fries, I got Camperos beans and Mac n cheese. We also both got 1 Hawaiian roll or corn tortillas with the meal, and we both chose the rolls. Overall, we both really enjoyed our meals. We both preferred the fried chicken over the grilled. It was a great 4th of July meal. I definitely recommend and will be back for more fried chicken, to try chicken sandwiches, and also the other sides!!! read more

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I tried this place a few times and I liked the chicken it's got good flavor the sides are good only thing it's kinda pricey for fast fried chicken read more

Worse pollo campero location I've been too Did not have many things available Yet they made us wait almost 30 min when going through the drive through to get our food read more

My girlfriend and I are going to El Salvador in December. According to her, this fried chicken is Salvadoran style. The breading was similar to other fried chicken that I've eaten. That said, the chicken itself was incredibly moist. Literally the moistest fried chicken I've ever eaten. Outstanding! The staff was quite friendly. I absolutely would return here again. read more

First time buying food at a Pollo campero and Food is so greasy and salty. all sides taste so fake and I'm literally suffering from diarrhea ( I am writing this while sitting on the toilet) NEVER AGAIN. Also, the disgusting trash that they have by the drive thru speaker speaks VOLUMES. If that's how they have it where all their costumers can see it, imagine the kitchen area PLEASE SAVE YOUR MONEY AND YOUR STOMACH. read more

Pollo Campero - Chicken Shop Near Me - Ontario, California

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This place is good. They have two different kinds of chicken. One is a rotisserie and the other one is fried. The fried leans more to the salty side that has decent flavor. Would I go back? Hopefully Customer Service stays the same and it's close to the house. they need to add a dipping sauce for the plantains. read more

The chicken is alright, but the wait is absolutely unacceptable. I came on a Sunday and I was literally the only one on the drive thru, no one else. I waited 30 minutes for 12 pieces of chicken. read more

I had heard good stuff about this place. It was a disappointment. They advertise a combo/meal but nothing comes with a drink. If u get a family meal, the family sides are basically same portion as a regular combo so youre better off getting individual combos. Extremely pricey everything for the quality. Rice tasted old. Fries lacking seasoning. Fried chicken was salty. They didnt have roasted chicken at 2pm. Service was pretty slow considering how many people they had working read more

Went thru the drive thru line, it went by pretty quick. I got the class chicken sandwich with fries. The fries are good, I really liked them. The chicken sandwich was decent, the pickles were disgusting I'd ask for no pickles. They were like sweet, I'd say like a spiced applet cider almost. The horchata was ok, it has a nutty taste to it, my husband really liked it. My husband got a spicy sandwich he ate the pickles on his, but he did say the texture of his chicken was rubbery, but I did not have that issue. We're not dying to go back. read more

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decided to try again maybe the service would be better just to be disappointed again drive thru worker told us to wait 5 mins for our food 30 mins went by and decided to ask when my order would be ready just for them to tell me it was coming out :/. i'm still waiting on my food as i'm typing this please do better read more

If I can give this place zero stars I would. Before I go into the store I will say I'm second generation Mexican, just add a little context. Furthermore, this specific store has terrible ratings and I hope we get this store to get out of the community... But I actually went to the store recently and got an order. I was met with hostility when I didn't speak Spanish right off the jump... I ordered through drive-through and was met with hostility when I said no Habla Español. Honestly, no biggie if someone speak Spanish to me and I have to tell them that I don't speak it, however when I meet two staff at this specific location that just give me attitude because of it I just feel like that's uncalled for. Nevertheless, I placed my order went through the drive-through and was told to park by the stairs because they were waiting for the fries. This seems to be a very common occurrence at the store that every time I drive by I always see people parked by the stairs. Anyways, once I went to go park by the stairs I saw another staff member come bring out my food. She was missing my drink so when I brought it up to her she started speaking in Spanish to me which again fine but when I said I didn't speak Spanish she just rolled her eyes. She went back brought it and when I got home I realized I was missing coleslaw which was technically the second item that was missing from my order... I'm like how hard is it just to complete a simple combo? I don't know the store kind of sucks, if I take out my experience without the language barrier that I have I would still give it a 0 read more

So I finally decided to try this place , I won't be back ordered the 8pc family meal $35 the fried chicken was ok the grilled looked burnt and was salty the Mac and cheese was decent and coleslaw too but what aweird combination, at el super you can get a huge roasted chicken large beans and rice good salsa and 12 tortillas $17 , make mgr was nice but the girls didn't speak English this is odd read more