The food is fresh here and super hot when I get it. The drive-thru employees are friendly and fast considering the time to make fresh food. Only problem I've ever had was forgotten avocado on my double chicken bowl. read more

Been almost a month and I haven't heard a single word about this situation. I've sent numerous emails and called trying to always to Yvette and never seems to make it to her. I feel legal action is the only step left for me. This place is terrible. DO NOT EAT HERE! a full on rusty ass looking nail was found in my food and they have YET to even apologize to me. How unprofessional do you have to be ????? DO NOT EAT HERE!!!! read more

El Pollo Loco - nail in my food - Mexican Near Me - Ontario, California

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OMG, Fix your sewage smell issue! Its disgusting. Was there 2 weeks ago and the smell hasn't changed in weeks!!

I'm come here all the time, love this place. I usually do the drive through but decided to come in. They give you a free churro to post a review. read more

A great restaurante, food is good cooked and fresher cooked! The service is very kind and understanding, also patient! The ambiance is very good speed and very clean place and organized! Hope y'all enjoy the place very much recommend! read more

El Pollo Loco - The main place in the restaurant to order your food! - Mexican Near Me - Ontario, California

LOVE this El pollo loco in ont ca on holt in ontario ca... I give it 5 stars good food at fair prices.

awesome amazing this is tuff I've been to many fast food and casual dining spots, but El Pollo Loco continues to stand out as one of the most consistent and satisfying places to eat--especially if you're looking for something flavorful, affordable, and just a little healthier than your usual burger joint. First and foremost, the chicken is the star of the show, and rightfully so. It's grilled over an open flame, which gives it that slightly charred, smoky flavor that you simply can't replicate in a microwave or fryer. It's always juicy, never dry, and well-seasoned with their signature citrus marinade. You can literally taste the difference in quality and preparation from the first bite. What really sets El Pollo Loco apart for me is the variety and freshness of their menu options. You can get full meals with grilled chicken, rice, beans, and tortillas--or go lighter with their bowls, tostadas, or salads. The Loco Bowl with avocado, beans, chicken, and rice is one of my go-tos. I also love that they offer fire-grilled chicken by the piece or in family meals, so if you're feeding more than just yourself, it's a super convenient option. And let's talk about their salsas and sauces--absolutely amazing. They have a full salsa bar at most locations, and every salsa tastes freshly made, especially the avocado salsa and the pico de gallo. It's clear they don't cut corners when it comes to freshness and flavor. The service has always been friendly and fast, even during lunch and dinner rushes. The employees are usually on top of things, the restaurant is kept clean, and orders come out accurately. It's clear they take pride in running a good operation. Whether I've gone through the drive-thru or dined in, I've never had a bad experience with staff or food quality. Another bonus is that they offer healthier choices without sacrificing taste. You can customize your meal to be low-carb, low-calorie, or high-protein pretty easily, and there's plenty of nutritional info available. That makes it a great choice if you're trying to eat better without giving up flavor or convenience. read more

Said leave a review on yelp for a churro Front lady at the register has a shitty attitude, looks like she hates her job all snobby and rude cant even say "thank you" or "you too" when told to have a good day read more

I liked this location but this time they held my card the whole time I was waiting for my food. Gave and charged me for the wrong food. By the time I got my card back, the receipt and the food I had to move forward for the next person. Checked my receipt after I left. Kinda disappointing and spent more money on food I don't really like. Can't return for refund and exchange due running late. It's my fault for not checking the bag. read more

Great food and service always fast and friendly. Great fresh food amytime of the day come to this one it's always great

Good Service and very nice people. Food is excellent and I love chicken and nachos are my favorite to enjoy with my family.

This is probably my favorite location! I rather make the drive than go to the one that is closer to home. Love the Christmas promotion going on. read more

It has some good service and good looking foods would try again and maybe bring some of my friends here

They catered our Staff Winter Celebration. It was GREAT. Their staff worked hard to have it all ready. Thank you so much: 668 W Holt Blvd. Ontario, 91762 Store #3283 read more

when they serve your food its so messy and it doesn't look appetizing ...and they change their cilantro sauce to only ranch...this is the only place that i went to where their food looks and taste like sh$$$ttt read more

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It's my two go spot when I'm hungry always fresh my kids love it we'll come back I come here at least 3 times a week

Food is fresh, delicious and affordable. They accept Cal Fresh inside the restaurant for those that have that benefit. read more

good food, good service. food came out fast and tasted fresh. the cashier Antonia was super nice and helpful!

The food was fire and came out quick, no complaints there. Staff was chill and the place was clean, would definitely pull up again."

Wow where do I begin this location on Holt in San Antonio be aware they do not know what they're doing they do not explain their rewards program they do not honor their rewards program they do not give the correct order so disappointed. It's worth the drive go to the one in the colonies or go to one of their competitors you'll be much better , guaranteed read more

Great service, got our order fast and also received our food quick. I always come here with my family with no complaints ever..The food is always fresh and delicious. The chicken is Soo good and juicy. I always ring their bell because they really have great service. This place is always clean whenever I come. I have been here since I was 6 years old with no complaints. read more

El Pollo Loco - Mexican Near Me - Ontario, California

I have been coming here for years but i have to say their service has fallen, every time I go to the drive thru, the lady is rude today when I got to the window and gives me my food it is all throw in the bag, I order 3 tacos and in the container it look like they dump the meat out and put the tortillas on top so it looks like a pollo bowl, I guess I have to make my own tacos, bad service, bad packaging and just plain rude. Don't go here spend your money some where else. read more

El Pollo Loco - Looks like a pollo bowl instead of 3 tacos - Mexican Near Me - Ontario, California

Best customer service!! Restaurant was clean. Food was great, fresh and hot. Definitely coming back to this location!!!

Opened up my meal to this. A pure mess with enough to chicken to maybe fill one taco. Bummer because I like the food but the customer service and quality blows. I feel like they switched over to these to make it easier to pack but also to be able to skimp on food / chips. read more

El Pollo Loco - Taco Al Carbon meal - Mexican Near Me - Ontario, California

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Great service! Food is always great and staff very friendly. I've been attending this location for 8 years for lunch.

I love going to pollo loco but this location is just the worst. I've given them a couple opportunities but this was the last. I just don't have much to say. Some employees have a great attitude but other just ruin your day. And it seems like now they barely give you any meat when you order your combos. Something was not right with the Mac n cheese here. read more

El Pollo Loco - Mexican Near Me - Ontario, California

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Accurate service welcoming team homie environment fresh friendly great experience would be returning to this location for sure

really good service!! bomb food! and friendly environment!! I ordered a 12 piece today family pack. and got everything I wanted! Thanks Pollo Loco! read more

Yesterday was our staff Winter Party. El Pollo Loco catered it for us. The food was amazing, the servce was wonderful. They were already packing up our food, I didn't wait long at all, maybe 5 minutes. Store # 3283 is the only El Pollo Loco I go to! read more

Pollo loco is one of my favorite things to eat when I dont feel like cooking. I Was there at drive thru, I picked 2 items from the menu only to be told very Rudely that the Shirmp tostada salad was no longer available, but they showed it on the order menu. By this I changed my order and the drive thru taller gave me an attitude and pretend she didn't hear me. I repeat my order slowedly n she claim I was raising my voice n told me to pull to the window where I was confronted by A lady name Lorena who claim being the Manager. She use profanity after me trying to ask why not taking things off menú is there no longer available. She again use profanity n close the window and refuse my order. This location not only have very rude employees every time I order through grubhub I have stuff missing. I will no longer purchase from this location read more

Customer service was . Above and beyond, the food suggestion was perfect and delicious. I prefer to travel to this location rather than the one near to my place. The food is always fresh and hot. read more

the food was hot and delicious we waited very little time for it to be ready. The restaurant and even the restrooms were very clean. The cashier was friendly and smiled the entire time, made me and my family feel super welcome. I will definitely be coming back to this El Pollo Loco read more

This location is the best! Staff and service 5 stars. The chicken bowls with rice and beans are delicious . Never disappointed when my family and I come here. On a side note, this location donated to my daughter's school for their Jog A Thon to serve all the volunteers. They're amazing! Thank you Pollo Loco staff and manager Gabi. read more

This place sucks. Second time ordering on the mobile app and door is locked every single time and the drivthru the line is always long. Place is trash. Don't waste your time. Manager responds back to every complaint on Yelp with the same generic response lol. And the two times I contact corporate I never got a response. Lol its pointless read more

very nice and quick, great employee service. food was delicious. i would definetly come back!

The food was amazing the service over the top friendly employees definitely recommended

Why is it closed? It looks like this restaurant is closed. The drive tru is shit down. Lots of people are confused outside restaurant. What is going on. I hope everyone is ok. read more

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I have visited a lot of Pollo Locos but this one stands out to me the most. The food is delicious and tasty. The staff is very well trained and quick. The take out the orders as fast as possible even when they are very busy they always make sure that the costumers are taken care of with their meals and if they need anything else. I recommend this restaurant to anyone and everyone who loves el pollo loco just as much as I do. read more

The service is outstanding and the cashier in the front helped me with my order, and the food was delicious.

Just went thru the drive thru, I ordered a quesadilla. Got to the window the girl charge me $32 dollars... I was like ... I just ordered a quesadilla.. and with the worst attitude she retook my order. . Like it was my fault that she made a mistake... I told her with no pico and she just rolled her eyes at me. read more