Came here to pick up an app order for dinner! The order was ready when I got there so that was nice, was trying to go in & out today! Was pretty busy inside so love that we can order on the app to save us a bit of wait time. My sandwich was stacked which I appreciate, they got all the toppings correct! My bfs wasn't as stacked so wish they could have done a bit better on his but he doesn't complain. Had ordered relish on the side they didn't pack it, thankfully I looked before leaving & asked for it so we got it that way. read more

Jersey Mike's Subs - Sandwiches Near Me - Upland, California

Mikes way is the best way. That is all I really need to say Also I had never had jersey mikes before last year and now its one of my fav sub spots ever! read more

Came here for a ham and provolone sandwich The girl who was helping me out was not doing a great job she was basically just ignoring me all the time just talking to the other employees about there life what there plans are for the weekend... and then she started dancing like I wasn't there and I was Like can you start making my sandwich and stop playing around so she saw me that I was being serious and she started making it ... Definitely not coming back to this jersey Mike store they don't take it seriously bad customer service read more

Really good tuna sandwich and melt also. Great service as usual. Sandwiches for tasty delicious and the case of the melt it was nice and hot. read more

Our server was rude. I went in to the store to order one mini - she was rude about everything and when I asked for avocado there was barely (maybe) a tablespoon added to the sandwich for $2.65. Never again! read more

The food was great!!! Service was very helpful, I like vinegar and oil but without oregano and was told they can do that.. the appearance was very clean, I will definitely be going back read more

can't get a online order correct. I ask for no cheese and they put cheese on my chicken philly. i order no cheese cause im lactose.

My daughter and I came here last night, about 30 minutes before closing. There were two people and only three customers. The two ahead of us were helped and we didn't have to wait long at all. Even though we already ate dinner, we wanted a snack lol. The lady that helped us was really nice and thorough as to what we wanted on our sandwich. We ordered the number 8, my favorite number by the way! We got the Giant Club Sub which includes turkey, ham, Applewood smoked bacon, Provolone and mayo. We got it Mike's Way, but no onions since I am allergic to them. This sandwich was so good when my daughter and I split it when we got home! We also ordered 3 chocolate chips cookies. They were so fresh and delicious. It was nice to go here to a clean place and get a wonderfully made sub!!! Highly recommend and we will be back!! read more

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Why would they hollow out the bread? My girlfriend ordered a sandwich with gluten free bread and they went to the back and scraped out the inside of the bread. Maybe I'm wrong and that's the way they do gluten free? But I don't think so lol She couldn't eat the sandwich with the bread because it didn't taste good. We're suspicious the bread may have had mold and that's why it was taken to the back and scraped out? Either way it wasn't right read more

Jersey Mike's Subs - "Gluten free" lol - Sandwiches Near Me - Upland, California

Every visit to this JM has been good. The service is always right and the food is always great. Nothing beats Jersey Mikes when it comes to a sub. The OG Italian Giant with no oil is just amazing. read more

I'm at the store at 2:55 pm on Thursday, not a sole in the building and two brunette women working here and seem bored?! Slowly sluggishly just talking amongst each other. While trying to make two jumbo to go orders... I order a mini and my boyfriend order a regular. Now there is 7 people in line and they have yet to make either one of our sandwich's, and also we told Them NO TOMATO TWICE and they definitely added it.. :/ honestly not a good look for this location especially when this is literally the only jersey mikes around. Hire people who want to be there that wanwork. read more

Been to this location plenty of times, got a #7 asked for some Avocado the guy spread it on like it was some MAYO and charge me $2.45 I was surprised. If the customer is paying for it, give them some AVOCADO not a spread. NOT WORTH $2.45 So disappointed, couldn't see that Avocado on the sandwich. read more

I always come to this Upland location because it's the closest one to me. But unfortunately the night of Friday January 23rd was my final straw. I was helped out by an impatiently rude lady. She seemed as if it was a bother to serve me. I have never been treated this way by anyone else who works there but every time I come in and see her, she looks miserable. This past friday I asked for her name she completely ignored me and walked away. I had to ask one of the employees there for her name and they said it was adrianna. I would hope for the employees to have a good attitude yet I didn't receive that from her. read more

I have been to this place many times and each time I go they are out of bread or meat like really ?? It's a sandwich place and I have given them another chance today and once again they failed never again will I go eat at this place again. They have such poor inventory control. Out of all their products every time I go to try to get a sandwich. SUPER DUPER DISAPPOINTING read more

I got a to go order for my office today. It was about 10 minutes late for pickup and they asked my name since I'd been just standing there. One of My sandwich's was just sitting there but not in bag. I asked for Mayo on side so it would not get soggy but they put it on anyway. The white bread tasted like it had soap or cleaner on it. Not happy when you spend $60+ on 3 sandwiches not including the tip I left read more

Incredibly slow. They have online orders that need to be filled and sometimes they have weirdly needy customers that require a lot of extra attention. The guy in front of me today took an obscenely long time to get his order in, needing further explanation or giving more instructions for each and every thing. When he was finally checking out, he then requested extra sides of chili relish, pickles, etc. He didn't seem to want to leave. Instead of having one of the other handful of people take my order, I had to wait for this performance to be done. Then, even though the worker apologized to me for the wait, he then made me wait longer so he could go check on some other things.... I ordered a turkey sandwich, Mike's way, and that's it, but it took forever. I'm not especially happy about it. read more

Quality of the food is good. Service is average. The cost is a little pricy. I ordered the giant turkey and provolone. Filled me up big time so the portions are generous but $16.95 for a sandwich is a bit much even in this economy. My daughter loves Mikes Famous Philly. It's her go to sandwich. As a picky eater she gets it plain but it always pleases the appetite. read more

Jersey Mike's Subs - Sandwiches Near Me - Upland, California

I don't normally enjoy sandwiches, but if I do crave a sandwich it's gotta be a hot one. I absolutely love Rueben sandwiches and that is my go to when my husband wants to go to a deli/sandwich place. Haven't been in this JM's in forever and went today about noonish. There were 3 young females working. I looked at the menu and noticed a lot of the sandwiches that use to be served are no longer on the menu so I asked if they could make a Rueben sandwich. I got stared at like I was an alien with 5 heads. Then 1 of the females says "huh" so I repeat myself and again she stares and me and says "huh" so I repeat myself for a third time and the two gentleman in front of me say "a Rueben, she wants to know if you can make a Rueben!" One girl shakes her head no and the other one looks at me and says "we don't serve that kind of food here!" With a huge attitude And turns around. Umm you don't serve sandwiches in a sandwich shop lol umm ok.... The appropriate response would have been "I'm sorry, we don't have corned beef or saurkraut, therefore we can't make a Rueben." I would have been cool with that, but to be so ignorant and tell me "we don't serve that kind of food here" and stare at me like I'm an idiot....pfft. So, my husband trying to appease me says we can go somewhere else, but I told him no and I'd find something else to eat. I decided on a Philly cheesesteak and my husband got an Italian. He told the girl he wanted mayo and mustard on it, she asked him how he wanted it so he said "put mayo on one piece of bread and mustard on the other. She puts mayo on one piece and then another female comes over and just takes it upon herself to put the mustard on top of the mayo. My husband looks at the original girl and says "what's the point of asking me how I want it if you're just gonna do whatever you want anyway." She then gives him attitude and gets new bread to start over. Ultimately the sandwiches get made and as she's cutting my husband's sandwich she smashes the crap out of it!! What in the world?!? Why? Why was that necessary?! My husband was not happy and almost told her to keep both sandwiches however we paid and took the sandwiches to go because we couldn't deal with the attitudes of the workers. The customer service here is horrid. read more

My fiance came into the store to pickup our order with the screenshot of our 2 sandwich order. They handed him a bag, we checked the bag and there was only one large sandwich that we didn't order. He went back in to let them know the order was incorrect and they started accusing him of stealing the sandwich and refused to give us our actual order. The girls refused to check the other bag sitting on the pickup counter as well. My fiance called me and I walked in to show my order receipt on the app and they arrogantly and disrespectfully continually called him a liar and their claiming he stole the sandwich and disregarded my evidence. They stood there in defiance refusing to even consider THEY had made the mistake and not giving us our food. They said if we want the other sandwich, we have to pay for a brand new ones after I already paid in the app. They said they'd call the general manager and we told them to do it. We wanted to speak to someone in charge, she called over cell phone but we did not speak to anyone. She starts to say people saw her make the sandwich and we could check the cameras, and we said yes, go check the cameras because the order is still WRONG. There was another unopened bag and we asked to verify if that was our correct order. Vanessa, the employee refused to check. The person who came in for his order went to the counter and got his bag, I kindly asked him to check for accuracy because they may have switched our orders. Sure enough, he had our bag and we had his with the wrong receipts printed on them. He was not belittled and treated as poorly as we were. She offered to make him a fresh sandwich in front of us too, but did not give us that same respect. Nothing was done to make the situation better. These rude employees were harassing us, trying to lie as if we did something wrong, and if that man didn't vouch for us- we wouldn't have received our order that we PAID for in advance. This is defamation and discriminatory behavior. Absolutely disgusted with the treatment at this jersey mikes. Never had such an awful experience and need to speak with corporate about this. Nothing was done to fix their mistake or make the situation better while we were there, just extremely unprofessional employees. This is not the first time orders were not prepared in time or correctly at this location, but this is the first time we've ever been wrongfully accused of stealing a pre-paid sandwich. We enjoy the quality of food, ambiance here is decent, but this belittling customer service experience at this location brought down the value entirely. read more

This location has gone down as of late for me. On my latest visit, I placed a mobile pickup order. I ended up waiting ~ 30 minutes to get my food after the pickup time. When I arrived, only one employee was working (with several people waiting in line) while another was on break in the back. It also took them about 15 minutes to acknowledge and help me. To make matters worse, they were out of Rosemary Parmesan Bread. They were definitely understaffed. read more

Took a chance, tried their grilled pastrami. Worse pastrami I have ever had. Tough and fatty. Had to take it out of the sandwich in order to eat the rest of the sandwich. DO NOT GET THE PASTAMI....... Spent $12 on basically a veggie and cheese sandwich. read more

Jersey Mike's Subs - Uneaten pastrami from my sandwich. Couldn't even chew it. - Sandwiches Near Me - Upland, California

Ask them to toast the gluten-free bread first and asked for extra jalapeños. This is a $20 sandwich. SMH read more

Jersey Mike's Subs - Asked for my gluten-free bread to be toasted first and asked for extra jalapeños This is a $20 sandwich - Sandwiches Near Me - Upland, California

Hello, Pretty unsatisfied with the last few visits to this location. I've received missing ingredients to what I've orders multiple times, I find this disappointing considering I've paid the full amount for what I didn't get in my orders. It isn't my job to tell your employees how to build your sandwich's, I'd recommend retraining employees on menu items to avoid future issues. Won't be returning to this location. I would put this as zero stars but I'm required to review it at; at least one. Thanks for the SUB par job, Bubbye read more

I don't usually come here but I assumed it would be like the other JM I frequent. Man this place is just awful. I waited over 15 mins past my time for pickup. I get it you have a line inside but I could've waited in the line and got my food before hand. I wasn't going to give them any attitude like some of the others but this was just an awful experience. read more

I came just before closing and still got a great sandwich. Staff was super kind even though they closed in 15 minutes, she made both of my sandwiches quickly and just right! Will always love Jersey Mike's read more

Went in and the line was literally to the door so after 30 min and the line not moving at all figured I'd go run errands and order online later so I ended up ordering a #13 with everything and get this!! Mind you it was an online order which means you have to pay 5 dollars more for the online prices and when you get home it's this literally a plain ass dry sandwich! They need to be more orginizef managing the online and in store orders read more

Jersey Mike's Subs - ##13 The Original Italian - Sandwiches Near Me - Upland, California

Service is terrible and cleanliness is terrible. Let me explain why... Honestly the customer service could have been better. The manager was making rude faces at customers whenever they would make a request. It's obnoxiously obvious they are trying to make you seem like you're inconvenience to them. I had to remind them on 3 separate occasions to pack me a side of pickles and the employees had the audacity to come from the back room and use his gloves that I have no idea where it's been and pick up the pickles with his non-sterile gloves. On top of that, he drops the pickles on the table that was littered with bread crumbs. I asked him NICELY saying I wish he could pack me a new one because that one is contaminated. The way this guy back talked me despite giving him valid points is the reason why this place is 0/5 in customer service. This place is a health code violation away from closing itself down. I would NOT go to this specific Jersey Mikes until they receive proper training. read more

Jersey Mike's Subs - Exposing the side they don't want you to see - Sandwiches Near Me - Upland, California

Last time the bread was hard af. We didn't take it back cuz no one wants to drive back after getting home. Today the bread has black marks. This is not good. Rat droppings? read more

Jersey Mike's Subs - Sandwiches Near Me - Upland, California

This is my go-to location. I order ahead through the app and 99% of the time the order is ready when I get there and made perfectly. Sandwiches are always great! Inside is spacious and surrounded by open windows which makes for a nice ambiance. read more

Will not be coming back to this location the people here are rude like if you don't like your job find something you like to do and don't jus come to work for a check cause good customer service is everything read more

I ordered the big kahuna with steak , the black guy was terrible making it, so much jalapeños I wish the idiot would eat it. Waste of my money, never again, look at the picture, picking the jalapeños apart....suck ass read more

Jersey Mike's Subs - The big Kahana steak - Sandwiches Near Me - Upland, California

This place have pretty good sandwiches. I usually get the super sub and I add bacon and avocado . I believe it makes it a lot better. I do always get it Mikes way as well. I do believe the staff do need a little help, but I do blame management for that because from what I see the staff has lots of potential. They just need a little more guidance. I do recommend coming here over all. read more

Came in at 11:26. Only one person in front of me with one sandwich. I ordered a chicken bacon ranch with extra ranch on the side. Paid and waited. Waited some more. 3 other customers received their order before me. Finally! 25 minutes later I get my one sandwich. I had to ask again for the ranch on the side. They tell me, it's already on my sub. I ask for more anyway. She takes forever because she's talking to another member. When I receive said ranch, it's only filled 1/3 of the small cup. Got home, to a very soggy sub. Indeed they put extra ranch on it. Worst part is...the sub was disgusting! The chicken!?! Is that even chicken? Just gross. 6 employees and service is terribly slow. If I lived closer and didn't have a tournament to attend, I'd take the sub back for a full refund. read more

Service was sooooo slow and we're given the wrong sandwich. Got home and nearly lost it since it wasn't what we had ordered. In addition, if you have to use the restroom, which I hope no one ever does...the bathroom was so filthy and smelled like it looked. Had higher hopes for this location. Super bummed. read more

We just bought lunch from this location service was really good they ran out of the rose Mary bread but that's ok the lady gave us 10% off of our order we are very happy and for sure order from this location again read more

If you love a good sandwich raise your hand...ME ME ME!!!!! I must say one of the glories in life as far as I'm concerned is a damn good sandwich with a side of chips. When you're feeling like a simple pleasure but you demand it to be really good. Because we all know as simple as a sandwich seems it's really easy for it to fall flat too. My go to used to be another large establishment but no more. Oh no. After I found Jersey Mike's I have been redeemed...LOL. JUST AMAZING. everything is in one single word...FRESH! The bread is ALWAYS ON POINT. Tastes like it just came out of the oven. The meat? FRESH. Flavorful. Perfect amount. The cheese? FRESH. Tasty. The veggies? Beyond FRESH. FLAVORFUL! What Jersey Mike's get right is the ratios! The perfect balance of meat, toppings, sauce. I'm telling ya. It's easily and hands down the best sandwich I've ever had! I'm a customer for life! And you guys? The brownies?! Pleaseeeeee.....I was shocked...it's the best brownie I've ever had and I'm damn picky. I didn't expect that from a sandwich shop. But they're a little crisp on the outside with a delectable melty soft buttery interior. I never get my sandwich without one. I just can't!!!! Too good to pass up that treat and it's a perfect way to finish off my meal. Thanks guys for making the best sandwiches! read more

Always good sandwiches and nice staff All the hot sandwiches are great We love to go pick up lunch read more

It was my birthday and Jersey Mike's had a free Sub if it's your birthday and if you just joined up on their email offer. They came thru!!! They, unlike some others, don't deny it or fight you about it. I got a free Tina sub and it was so good. They even wished me a happy birthday, which some others did t even bother to say it. They are $2 more than another sub place I go to, but the bread and the tuna are of better quality and taste better. So go to Jersey Mike's!!! read more

I went to ordered curbside for Jersey mikes 2 adult subs and 1 kid sub. My order was set to be ready at 4:30pm. I got there right at 4:30 and checked in. It let me know someone will be out shortly with my order. I have a broken foot so I was excited about the curbside pick up. Only to find 30 mins later my food was still not out. I had to get my crutches and walk inside to find the workers looking at my food just waiting. I said " I've been waiting at curbside for over 30 mins". There was no apology both just ignored me and gave my bag n said have a nice day I was irritated. I get home to find my son's sandwich made wrong I asked for turkey not ham and now I wasted 6 dollars cause my son won't eat it. read more

Few sandwiches make me happier than a great sub and these guys have it down. They have an Italian sub that's delicious. I get my one without the pepperoni and they add extra meat to make up for it. And their sauce is good. One sandwich will keep me going all day. read more