I recommend you do not use the drive thru service. The last 5 times I've used it my order has been completely wrong. By the 2nd time I had to rifle through the bag of greasy hot food only to discover that my order was wrong again. If they can't get it right why offer a drive through service. The final time the guy slammed the window on me before I could just cancel my order. I drove off it's just not worth the hassle anymore. read more

Oh wow what a great pastrami sandwich and the fries are heavenly The sandwiches are filled with almost 2 inches of pastrami with cheese and coleslaw yumm You can't go wrong eating at the hat read more

I went here today for the first time in a long time, and I was really looking forward to it because I've always loved this place. The food was amazing and the prices were very fair, but unfortunately, the customer service completely ruined the experience. The woman taking the drive-through orders was extremely rude from the beginning. While I was ordering, she kept rushing me and seemed irritated for no reason. When I got to the window, I asked to add one more item to my order, and that seemed to make her even more upset. She immediately started yelling at the other employees, telling them to hurry up because "this lady needs her food." I had literally only been sitting at the window for maybe one or two minutes, and there was only one car behind me, so I'm not sure why she was acting as if I was causing some huge inconvenience. Her attitude toward me was rude and unnecessary, but what bothered me even more was the way she spoke to the other employees. No employee should have to be yelled at or spoken down to like that, especially in front of customers. I asked for her name, and I believe she said Jesse, Jess, or Jessica. I couldn't hear clearly. She had very short grayish hair. I don't know if she was having a bad day or what the issue was, but there is no excuse for treating customers and coworkers that way. I genuinely love the food here and would absolutely come back because of the food and prices, but management really needs to address the way this employee speaks to people. One person's attitude can completely ruin an otherwise great experience. read more

My family and I regularly visit other locations, where we consistently receive excellent customer service and quality food. Unfortunately, our experience at this location sucked. On Sunday, 7/5/26, at approximately 5:45 p.m., we ordered chili cheese fries with pastrami. When I went to pick up our order, the female employee who handed us the food was unnecessarily rude. I politely asked for four forks, and she gave me only two. I politely asked again for two more, and she handed me just one. When I asked again, she simply walked away, ignored us, and stopped assisting us altogether. She was the only female employee working at that time, making it easy to identify the individual involved. To make matters worse, we discovered that we were overcharged. The amount on our receipt did not match the amount charged to our credit card. That is unacceptable and reflects poorly on the business. Customers should carefully review both their receipts and their credit card statements to ensure they are charged correctly. One additional observation is that my family and I were the only Asian customers in what appeared to be a predominantly White establishment, both among the staff and the clientele. I sincerely hope our treatment and the billing discrepancy were unrelated to our race, but it is an observation I made. Based on this experience, we will not be returning to this location. I expect businesses to treat all customers with respect, provide accurate billing, and deliver the level of service that reflects basic professionalism. read more

You lost a 25 year customer today. I would implore you all to not patronize The Hat. You will have to open and inspect the toppings on every single item before leaving the parking lot to make sure it's right, so what's the point in using a drive through? Stupid me for just checking that I had 4 burgers tonight, and not unwrap them to check them individually. When I got home I find out that every single one was wrong. I had hungry kids so I tried to scrape off and salvage when I could to get them eating, and then drove all the way back to get it made fixed. When I asked to speak to a manager, apparently there is no manager there in the evenings, I told the woman who came to the counter that every single burger was wrong and showed her the receipt. She asked what was wrong about them, so I started going down the list and she never offered to remake it the right way or really offered any remedy so I said just refund the whole thing if you're not going to even offer to make it right. If I have to do your quality check, and unwrap every item to scrutinize it, I would rather just not give your restaurant my business. I tried to get in touch with their corporate office and they have not responded in a week. Looks like the whole thing is going downhill since Corky passed away. What a shame. read more

Always a yummy selection to eat at when in the area! I brought my husband and co workers some lunch and they were fast efficient and got my order right! I ordered 6 pastrami sandwiches which is hands down the best pastrami sandwiches ever a chilis dog, chili cheese fries and a hot dog with a large fry they didn't miss one item and had my food ready extremely fast! I highly recommend trying the hat if you haven't the chili cheese pastrami fries and the pastrami sandwiches are top notch! read more

The Hat - Drive thru - Fast Food Near Me - Upland, California

The food is tasty and has not changed over the years. Unfortunately, this place is super overpriced! Portions are smaller and it's sometimes hard to communicate with the staff. It became a different place over the years. read more

I visited the other location in Rancho Cucamonga in the past , I find the Upland spot is my preferred location . The pastrami sandwich were soft ( I should have asked for a side of lettuce) that would balance out the savory/ salty flavor of the pastrami. read more

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Amazing! The pastrami sandwich was so good. Easy fast service. Their chili fries were amazing too. read more

The Hat - Fast Food Near Me - Upland, California

I've been coming to this location since 1990, and I've noticed in the last couple of years the quality has gone down. Today I only ordered a small French fries and a side of chili. The fries were not that good, they'd been sitting awhile, I ate about half of them and threw them away. The side of chili was a joke, I paid full price for a side of chili only to get a half a cup. Come on! Hope this was an isolated incident. Do better next time, don't lose a longtime customer! read more

The Hat - Side of chili ( only a half a cup) WTH?! - Fast Food Near Me - Upland, California

The food is incredible. The pastrami sandwiches are insane, burgers are awesome, hotdogs are also great cooked on the flat top. Be aware that the orders of fries are extremely large, and one order is likely to be shared between upwards of 2 to 4 people easily. Onion rings are good. Can't go wrong with anything on this menu. read more

I go to this place because the sandwiches are full of meat, but this time, I don't know if they're trying to save money or what... this is the only negative review I've ever left! the bun was touching the other bun! There was no meat in the sandwich such a disappointment. read more

The Hat - Skimped on the pastrami! - Fast Food Near Me - Upland, California

By far the best Pastrami in Southern California. I haven't had one that beats it for flavor , size and price. If you have never had The Hat, it's a must. The chili cheese dog and burger are great. Onion rings are awesome, and of course the chili cheese fries. Always a fan for about 2 decades easy. read more

Best. Pastrami. Ever! Customer service is always good. Prices are getting high for a pastrami dip sandwich. But I guess that's what happens when you have to pay your staff $20 per hour instead of regular minimum wage. They have incredible onion rings. A side of fries or onion rings will feed at least 4 people! Generous portions. Clean and crowded. It's a great lunch or dinner!!!!! read more

Let me start by saying, I love the food and that is not what gets a 3 star review. What earned the 3 stars is the service. I am local and have been to this location in three different instances where I drive up to the drive thru from 15 minutes - 10 minutes before closing time and I have been told there is either no food except fries and pastrami, no yellow peppers or simply closed. If closing time is at 1am, then you should serve any customer that shows up until 12:59pm like every other establishment. I understand the employees want to start cleaning up the kitchen before closing so they can leave right away, but that is not good business practice. Change the closing time to 12:45 if you are going to continue to do this. read more

Great food and excellent customer service at the Upland location . Try the grilled cheese , add pastrami !!!!! read more

If you've never been here, it's a must !!! The Pastrami is so tender, juicy, and flavorful. Every time I come here I have to get the Pastrami Chili Cheese fries with extra chili and veggies on top!! The portion of fries given are meant for 2 or 3 people. Staff is friendly and helpful. read more

Finally a long time coming. I've heard the tales of their pastrami, I've seen the chili cheese fries loaded so full it almost breaks the box. I've seen the hats and smiling faces of guests walking out stuffed and satisfied. The day finally came for my turn. So excited to have a first visit! Yes, what took so long? Other things came between us and it was like a long lost relative having a reunion. It was everything, everything I wished it would be and I... I could fly higher than the eagles. Staff were great, wonderfully friendly. Visiting with good friends. Luvd this pastrami so juicy and not overly salty. Sandwiched inside perfectly baked bread. Slather some mustard on it to kick it up. Gravy fries were my fave. Enjoyed the chili cheese but kept going back to the gravy. Of course some orange bang! Well maintained, clean and organized. Staff were awesome, efficient and friendly. Large parking lot for rvs to maneuver through, Inside or patio seating areas. Thanks brutha for my first pastrami! read more

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Last night, while I was out with some buddies in Upland we decided to stop by The Hat for a late dinner! The place wasn't too packed when we arrived and I ordered the Chili Fries with Pastrami on top. The food took about 10 mins to prepare and I have to say I was not dissapointed by the size and the taste. The dish was massive and definitely meant for more than 1 person. Would recommend this spot for a late-night meal if you are in the area. read more

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Amazingly good ! But it can be overwhelming. I would suggest on sharing so you can try more dishes read more

The Hat - Fast Food Near Me - Upland, California

I love the hat, however this location isn't the best. The customer service sucks and they couldn't even do half no cheese on our chill cheese fries so I can share them with someone who can't eat cheese. The one in rancho is so much better, always super nice and always accommodates us, no problem. The lady working drive through is so rude when we asked for chilies too. I'm a paying customer, don't treat us like shit just because you aren't happy. I still love the hat though just will stick to my rancho location read more

Let's start by saying how great The Hat is. Everything is delicious. The staff is wonderful. One thing that I do not like to see is waste. We were given 30 Buttermilk Ranch Dreesings for 2 people. Not to mention the 25 plus napkins. We need to cut back on the condiments and pass the savings along to customers and staff. read more

The Hat - Fast Food Near Me - Upland, California

The food is amazing and the portions are definitely shareable. Very fast paced in getting orders out. As I am getting older, I wish that they offered half orders. There is just too much food for one person. My go-to is the Chili cheese fries but the order only comes in one size, way too big for one, especially when I get a side order of pastrami to go with it. Maybe next time I will order a small fries and get sides of the pastrami, cheese and chili. That way I won't waste so much. read more

Got my typical go to order from The Hat, chilli cheese fries. I gotta say, after not eating at The Hat for probably 5 years, I'm pretty disappointed at the quality. They were bland and soggy, and I don't even think they were fully cooked. Never again smh read more

Southern California has no shortage of burger joints. Some have long histories that stretch back 50 years or more. This is one such place. Visit the original stand on Garfield in Alhambra and you'll understand how far The Hat has come. The reason they've expanded to Upland and beyond? Take a bite of the pastrami, burgers or chili fries and you'll know. The proof is in the pudding. In Upland, you get speedy service and consistent food that feeds your body and your soul. If you grew up on this like I did, you get that warm fuzzy feeling inside when you walk in and breath in those familiar smells. Every delicious, rich bite is part nostalgia and part grub. Don't forget the Orange Bang! read more

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The food is bland and taste like it's perfect for a BRAT diet. Service was fast in the drive thru.

There was a long line of cars in the drive through. It was worth the wait. The pastrami was the best I ever had from the Hat. Often it is too salty. This time it was perfect. read more

I only ever come here for the pastrami because they have the best ones. I went to the drive-through. There was a long line, but they were pretty quick and efficient. No complaints whatsoever as they start the sandwich with so much pastrami meat I was only able to eat half. read more

The food was really good The wait was not that bad and the people working there were really nice and fun people. Great Experience read more

Always a great time here! I love The Hat and their pastrami dip sandwiches. This is my go-to and I also like getting small fries and chili on the side and dipping rather than getting a small chili cheese fries because their portions are MASSIVE! Inside is always clean and comfortable and it's nice that they have late hours and a drive through option. I only interact with the staff when placing and receiving my order, but never had an issues here and everyone has always been friendly. Only thing I'm bummed about is the prices have gone up a bit and I've noticed the size/pastrami has gone down for the sandwich. I still enjoy coming here from time to time though and love that their food is always fresh. read more

I love the hat. The hat has the best pastrami you could get in the area, and I'd highly recommend it. Though it can get pricey, it is worth it for the wonderful, flavorful pastrami that they serve here. I'd highly recommend it! read more

I was excited to try this place. I drove here from Phoenix and was looking for pastrami! It's a fast food vibe where you order at the counter and they call your number. I got the pastrami dip, which is their specialty. Very reasonably priced and delicious. It's a very simple sandwich with thinly shaved pastrami, mustard and pickles on a soft sub roll. 4 1/2 stars, but I'm rounding up! read more

2/19/24 First time at The Hat, I wanted a burger & Hubby wanted pastrami, this is The Spot to be. On a rainy President's Day, we braved the elements & walked into the restaurant. It was clean with a few patrons enjoying their heart attack laden food all spread out. Doo-wop music was playing--all too ideal for this place built in the early 1950's. You place your order at the counter (as the order taker yells out your order yo the cooks next to him), pay tgen find your seat. Thank goodness they have Coca-cola types of beverages (not Pepsi)!! Got my cup & dispensed Diet Coke to pair with my burger & Hubby's pastrami burger. We sat at a booth while more customers piled in to order. Within minutes, our food gets called out & Hubby picks it up, packaged in brown paper bags. The fries were piping hot & plentiful-although needed some seasoning, but good. My burger was messy as hell but tasted pretty good. Hubby's pastrami was good and he said it might be the best in California. I'm eyeing the rest of the customers' food and many have some seriously well adorned fries. I'm having food envy lol. This place does NOT skimp!! Overall, will most likely return when the mood strikes for pastrami read more

The Hat - 2/19/24 The first location In Alhambra - Fast Food Near Me - Upland, California

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I asked for layered fries and they were the driest fries I have ever purchased. I called to let them know so they can give me credit since it's not cheap and the female manager disregarded my concern and said they were layered. I told her I took a pic so she can see next time and still said they were layered. Keep in my we always get our fries layered and have never had an issue. She then proceeded to hang up on me. I know you're busy but I'm a paying regular customer and did not appreciate your rudeness. read more

The Hat - You tell me if this is layered? I see dry fries with cheese. - Fast Food Near Me - Upland, California

Service is great as always. Lots of people, and I can see why. We always come here for the chili cheese fries they're amazing! Always get family vibes from this spot. A great classic read more

The Hat - Pastrami chili cheese fries - Fast Food Near Me - Upland, California

Ordered chili cheese fries with pastrami. Normally go in and eat there. But went through drive thru . Different size and still cost me $20. Spoke to Jessica manager and all she said was no it's all the same. Been going there for years . And this time she put a bad taste in my mouth when she said this. Plus they never gave me a receipt . read more

Trust me.....you want to go to The Hat Trust me.....you want the Pastrami. Even if you've never been particularly keen on pastrami, you will eat it here if nowhere else. The Hat is our go-to when we come down for the NHRA drag races. The menu has lots of items, but everyone's eating the Pastrami sandwiches. They are the masters, the experts, the mecca. They go through a massive amount of Pastrami every day. Each sandwich is stuffed with as much Pastrami as possible. Fries for days......no one leaves still hungry. Eat at The Hat.....you can thank me later. I'll probably be there with 100 of my closest new friends. read more

I had heard of The Hat for years but this was my first visit... So many wasted years!!! This place is great!!!! I love the food, service & atmosphere :) They have "World Famous Pastrami" in addition to more sandwiches & burgers plus you can get pastrami and/or gravy on pretty much everything :) :) :) I had the Roast Beef Sandwich w/ gravy & my Son had the Pastrami, we shared an order of Gravy Fries :) :) :) Everything was so good & fresh from the rolls to the meat and especially the gravy!! This is an old school style diner for sure in both the menu choices & décor. The kitchen is open so you can watch them making you meal which I think is fun :) The staff is friendly but quick and efficient. The dining room is large and clean, they also have some outdoor seating and a drive thru. The large parking lot is clean and well lit. I loved the Roast Beef & my Son loved his pastrami so next time I have to try the World Famous Pastrami... and get more Gravy Fries :) :) :) Recommend The Hat 1000% read more

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It was very poor. Used to have the best pastrami dip but not anymore. The went a couple of weeks ago and it was horrible. Seems I left a review and not it had disappeared somehow so I have to repost. This time I have pictures that speak for themselves. If you notice one looks worse than the other. You can see how they soaked the whole bun in the juice and scrunched it all up tried to tightly wrap it but the meat wasn't in the bun. That is exactly how it got it. The meat was hard and not compacted the buns desegrated it was a tangled mess. The better looking one was the improved one when I took it back. Same thing. I saw the man completely dip the bun in the au jus and roll it. Not sue they used to dip the whole bun it, but something is wrong. The meat wasn't tender maybe under cook. Maybe the meat is supposed to be juicer softer and wet and the bun you just leave alone and not dip it or just dip the surface not the whole bun. Meat was hard bun was over soaked. Connels in Upland and Peppi's in Fontana is better. read more

The Hat - Fast Food Near Me - Upland, California

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I've always loved the hat. But over the years portions continue to shrink just like every other restaurant. Still very tasty. A little pricey, but still a good spot to go every once in a while. read more