Waba Grill Upland, CA...Always love to eat the double beef with white rice, veggies, and dumplings plate. Washed it all down with that refreshing fruit punch. It was a little watered down, but still ok. Got a Pepsi refill to go, was much better! This place was very clean and always hits the spot! Employee was very nice. Always a great place to get this as holiday foods and do bigger group orders!!! Definitely recommend, we will be back!!! read more

See all

Worst customer service from every employee the person taking my order would not even make eye contact or explain anything to me... The girl I tried to ask questions was rude. I will never go back here. read more

Service is awful. No "welcome" or friendly smile but another worker gives impression doesn't wanted to offer positive customer service. Such grumpy attitude when asked one more sauce packet the cashier grumped "We charge that". Chicken is bland Better off save your money by going to Flame Broiler! Never coming back. read more

Customer service is the worst. The employees were giving attitude to everyone picking up orders telling them it wasn't ready and was going to be like a 30 min wait. They also stopped taking orders at the counter and I saw them refuse service to a few people coming in while I was waiting for my order.Never seen this type of service at a business Employees do not work well under stress and need better training. Highly suggest you just go the another close waba if you live near by. read more

Service, not great, to top it off I had a hair on my food, to be exact it was in the rice, and no I don't have a picture because I wasn't going to do a review but after seeing a hair and then the service had to, the guy there was cooking chicken, he saw me come in, at least he could of acknowledged me and say , will be right with you or something, (even tho he is the one that started my order), and a girl finished it but I asked her specifically for wablaze and said she had put in my bag and she didn't, food was just not it, I'm always eating at different WaBa grills and today the food was just not the same, and I didn't go back to take food because I don't live nearby read more

To be honest I don't know why I keep coming here. This waba has the worst service and I always have my order come back wrong. I'm disappointed because this was the chicken I received. It is thin and burnt on some pieces and smothered in sauce I didn't want. Last time I was here I had the veggies come back raw. I'm just over it to be honest. Hopefully one day this store will have employees who actually do their job properly. read more

WaBa Grill - Chicken bowl . - Fast Food Near Me - Upland, California

I would give zero stars! The customer service is horrible! As soon as I walked in, I said, "hi" to the cashier. No response. When I approached the counter. I said, "hi" . No response. She didn't say a word. I gave her my order, she then gave me the amount I owed and walked away. I said, may I please have brown rice. She walked to the rice cooker, without saying a word and under filled my bowl. Okay, I get it you hate your job. Please choose another profession . You are in customer service. You should greet your customers with a hello & and a smile! read more

I ordered this order for my girlfriend & already had bought my meal elsewhere. It took longer than 15 minutes to get this 1 bowl ready & on top of that the gentlemen calling out order numbers called out 2 numbers ahead of mine before I had to get up & ask if my order was finished. He laughed and said oh Yeahh it's right here. Then as I went to grab it, he stared at me oddly Idk, it was pretty annoying so imma let ya'll know aha. As you can tell buddy also forgot a fork & didn't ask if we needed any sauce. I had to walk back in and ask for it cause my gf reminded me. Bro do tha job right, it's simple and call the numbers in order. Esp if I'm one bowl and you served two people ahead of me . She asked for extra onion & there aren't any. What the heck.?? read more

WaBa Grill - 1bowl - Fast Food Near Me - Upland, California

I went in today to try out the k ribs and they were the best! I can tell this is gonna be my favorite place! I recommend everyone to try out the ribs. read more

Great food amazing service and ambiance fantastic Jorge the manager is great. I come back soon the chicken and vegetables is delicious

I come here everyday during lunch as my order is always made and handled well by a very welcoming cashier, Karla. She's always so polite and makes my order very fast which I really appreciate. Will definitely be coming back everyday as a loyal customer. read more

This place never ever has ice in their machine then when u go to ask for ice they look at u like you're crazy. Place sux Soci M. Please don't reply with your lame excuse. P.S. REPLACE THE LETERING ON YOUR WALL ITS BEEN LIKE THAT FOR LIKE 3 YEARS read more

WaBa Grill - Missing lettering - Fast Food Near Me - Upland, California

First time costumer here. The food was amazing, place was super clean, and the staff were very welcoming and nice! Will definitely come back again. read more

We came at 8:30 pm on a Friday and they had already begun pre closing. They told us there would be a wait of 15-20 min because they already cleaned the grill. We said it was fine and the cashier asked if we wanted white or brown rice, we said brown. He proceeded to cut us off and say they were out of brown rice. Why ask us to pick if there's only one option? He gave us an unnecessary amount of attitude when we were more than polite. He then proceeded to try to get customers to leave so they wouldn't have to cook more by repeating what he told us and giving more attitude to everyone else. He called our order out and we thanked him and told him to have a good night. He didn't even turn around but glared at us as we left. Ridiculous service when we came 30 min before closing. read more

This has to be the worst WaBa location. They constantly mess up basic orders, refuse to give sauce packets, and will underfill their bowls. Think I'm just going to switch to Flame Broiler. read more

Cashier is inconsiderate and lacks customer service. I understand when business' run out of supplies but customers should be notified before ordering. Today there is no ice in the fountain drink machine however the cashier still sold me a fountain drink. I notified him about no ice in the machine and he replied "oh yeah machine is out". There is no sign at the register or the fountain drink machine. Cashier then replied and said he couldn't give a refund. I would just appreciate some common sense and customer service. read more

I can believe kids today. The cashier couldn't hear my repeated orders because he was wearing his earbuds. Why would you think wearing your earbuds and trying to listen to customers order is appropriate? On another note, inside is very clean which I'm impressed and the steak bowls was good. read more

Service was great Ivan was very polite, food was delicious and the atmosphere was calming and great. Definitely coming here again

Got a Waba Bowl and it was good. i got a Thai Tea as well and it was delicious. and i tried the Ube cheesecake it was really good recommend it. read more

I went to the location on foothill and San Antonio. The food was delicious. Customer service was great. It's well kept it was clean.

Came in around 20 minutes before closing. Max helped us out! He was so great, very kind and helpful. The place was very clean. I know it can be a pain when people come in right before closing but he acted like it was a pleasure to have us there. Thank you for the great service max! -Dylan and Loralie read more

Was in a hurry stopped by for lunch and Ivan got me in and out in minutes amazing service! Thank you will definitely be returning

This location has false advertising and charges extra for items contradictory to what is listed on the menu. Per the employee working, it is the owner's own policy. read more

The girl at the register charged me for veggies and carrots. I only wanted carrots. Yet I got charged for veggies too! I told her she messed up and she said "that's how it came out" no, that's how you put it in. Also she didn't tell me they had no more dumplings. So i had to wait 35mins for FIVE DUMPLINGS. Never coming to this location again. Worst Waba grill I've ever been to. AVOID THIS LOCATION. read more

Ordered for pick up and it was ready relatively quick. The staff was friendly and took extra precautions for COVID. The chicken is always cooked well here and they also don't skimp out on the sauce. read more

Not consistent, one cook puts 2 shrimps on the taco and hardly any cabbage, and the other employee places 3. Keep it consistent

Don't know how this place staying open, only person in store waited 15 mins for my bowl.meanwhile I see them making 10 other orders.....great customer service read more

Worst wabba grill ever. Chicken is dry. Ppl are rude. Made my food wrong had to go all the way back in my lunch break then he called me a liar ... that I ordered my own food wrong .. like wtf you work a chicken place bro re make my plate and say sorry he really sat there and argued with me! Like I'll exchange it this time as if he was doing me a favor ... Unreal experience Not that they care about losing business but I'll never go back read more

WaBa Grill - Fast Food Near Me - Upland, California

I am not 100% sure what's going on anymore. I get charge almost $15 for a meal and there's not even much meat anymore in these bowls. read more

WaBa Grill - a person holding a bowl of food - Fast Food Near Me - Upland, California

Customer service- 0 Chicken today- good Veggies today-good for the first time in a while. Extra sides of avocados: Horrible, brown and rubbery. Just disgusted by today's experience from this location. Guy who answered had a bad attitude. He told us to go ahead and post the pictures to yelp. So that's what I'm doing. This isn't going to help the business dude! Get with the program please! It is not right to serve your wkly customers food like this. Glad the carrots and broccoli came out good. Normally those are all brown and nasty too. Can't wait to hear back from the manager. Or at least I hope to hear back. We spend way too much money here. Better customer service would be much appreciated. Please check the food before sending it out. read more

See all

Great service super clean !!! Great food and AC on point it was a very hot day and great place to eat and cool off read more

WaBa Grill - Super clean - Fast Food Near Me - Upland, California

If I could give ZERO stars, I would. DO NOT COME HERE; THEY STEAL YOUR MONEY AND DO NOT OFFER A REFUND FOR THEIR INADEQUATE SERVICE. THEY ARE UNPROFESSIONAL DUE TO THEIR POOR LEADERSHIP. I AM SPECIFICALLY CALLING OUT THE MANAGER FROM THIS ESTABLISHMENT AS OF TODAY'S DATE. I ordered food from their app, which partners with Doordash. I never received my food because when the Doordasher got there, apparently, some other person picked up the food. Doordash cancelled the order. I never got the food and I didn't get a refund (but this Waba Grill processed the order and charged me, not Doordash). I called Waba Grill, the same day, to get a refund and they told me they could not process a refund and to call their corporate office. I called their corporate office and they said that the Waba Grill had to issue me a refund. I called the next day, and an employee tried to get me to call corporate again to get a refund. I told them I was not going on a loop again and if I could speak to their manager. They asked for all of the order information and told me their manager was in a meeting and that they would get back to me after their meeting. THEY NEVER DID. I called again in the afternoon (call took place in the morning) to speak to the manager. At this point, I was already fed up with the back and forth regarding a very simple problem. It was clear that the reason for the fuXK up was due to the lack of leadership and unprofessional behavior from the manager. The manager tried the same BS of going back and forth, about how he could not issue a refund and to call corporate (after already giving him all the information to verify that I was never issued a refund). He tried to act dumb as if there was nothing he could do, so I called him out on his inability to solve a very easy problem. I stated that because they processed the order through their POS system, they could issue the refund. He didn't want to hear any of it so I called out that this was an issue on his part because the training of employees was inadequate; train your employees to verify app orders from those picking up the food and hire enough people to process orders. Quite frankly, I had had it with his BS and hung up. I reached out to corporate and they sent out an email to get them to issue the refund, which they ignored, probably due to pettiness. Corporate was surprised that they ignored the request, as by this point, most franchises do (just goes to show the level of UNPROFESSIONALISM at this particular establishment). At this point, I had to contact my bank to get a refund back, which is annoying because this was a VERY simple problem to solve. See Mr. Manager, you wanted to pull that BS of "I'm in a meeting, I can't help you." Yeah, your time is important, but so is mine. Due to your inadequacy, I had to solve YOUR problem for you. Maybe, reconsider another job, as you clearly are not cut out for this one. No wonder your establishment is getting negative reviews. Work on your customer service! 12/22/2020-- I finally got my refund through my bank. Here is a letter I got from my bank. Also, I got a call from someone at the corporate office saying that the manager said he gave me a refund, which was a flat out LIE. Here is the proof. Again, another reason not to come here due to their UNETHICAL practices and POOR customer service. read more

WaBa Grill - 12/22/2020-- I finally got my refund through my bank. Here is a letter I got from my bank. - Fast Food Near Me - Upland, California

I never leave bad reviews. 25 minutes for 2 chicken bowls. I feel bad for those who waited even longer for on line orders and dumplings. More than 40 minutes. I waited for me food and used all my lunch time waiting and not eating my lunch. Very disappointed. read more

Great customer service! Francisco was very professional and even asked I would like rice with my soup. I will be back here soon.

I am tired of their chicken being burnt. What happened to businesses caring about their food. I am not going their anymore

Mmm ordered thru UBER Eats. Food was delivered prompt and on time per the app. (So this is not due to the driver) But, disappointingly the food was tepid, almost cool, not hot and fresh. The white rice was dry, and the steak was tepid. I couldn't help but think this was sitting under a heat lamp, or kept warm with some other warming devise. I've never had this experience before. The food was tepid, and quite dry. Bummer... read more

Love the service and food ! Got my free birthday bowl. And avocado. Food is good. Come visit

Ordered thru Waba app. Had rewards available but (again) couldn't use them, for some reason. I called & they happily agreed to honor the reward. The manager that I spoke with was great and super friendly. We have tried other Waba locations nearby, but this will be our go to from now on! read more

Walked in around dinner time and was met with the worst group of staff. They were rude and disrespectful to several customers. I've walk in previously, and was met with the same poor attitude from the female cashier. I chalked it up to the girl having a bad day. That is not the case. This staff member is consistently rude. I'm honestly surprised she's still employed. The food was just fine. read more

Check your receipt, they try to charge for avocado without asking you. I brought this up to the employee and she tried to make it seem like that was standard. Her trying to do damage control tells me there was malicious intent. read more