On Saturday afternoon on October 3, 2026, we went to pinwheel pasta for lunch. For the most part, it's a really cool place. However, the quality of staff and food has decreased. Case in point, we've eaten here about six times over the last few months and I would say 80% of the time it's good 20% of the time it's soupy. Today it was soupy. What do I mean by soupy, is that it is a whole bowl full of pasta sauce with noodles just put into it. They give you a fork to eat your food, but in reality you need a spoon to scoop up all the sauce. Our meal today was the mushroom pasta and the rigatoni meat sauce pasta. We returned the rigatoni meat sauce with the meatball because it was just a bowl of soup sauce, unflavored, the meatball has decreased by most likely a third from a few months ago in size and a little burnt on the outside. We returned the pasta and ordered something different. It came back, looking pretty, but a little overcooked on the noodles. As I was sitting facing the kitchen, I could see the staff making all the food for probably about an hour while we waited and ate our food in total. The gentleman who appears to be short in stature, skinny, with brown hair, had a continuous habit of eating food with his hand while behind the stove, scrunching his arms up in a dissatisfied position, and taking his right hand and rubbing it on his face, and holding up his head, all of this while, having both his black cooking gloves on. He would then go take a plate, make a pasta dish, take the pasta out of the water, and then give the server plates of food and then continually goes back-and-forth from placing his black glove on the right side of his head in his hair on the side of his head. I have to give a compliment to the blond girl who took our order as she is always nice but needs to be trained better. She is friendly but a little too absent as a server. Maybe she is not a server and just tries to do all the tasks.
After asking for a box to go, we were leaving the restaurant. As we were getting up from the table,the same guy mentioned above, walked behind us to the table behind us in the corner and started eating his lunch. He took off his two black gloves he was wearing and placed them on the table next to his pasta meal. Was he intending to reuse the gloves? I get up from my chair and turn around to leave and he looks up at me and says, "How was the sauce"in a somewhat creepy voice with a look of sinister demeanor. I was kind of blown away by his comment but played nice and said which one the first or the second plate. I said the first one was very soupy and watery, but the second one was pretty good. And then he said, "Well, mine's always good and he liked the vodka sauce." Then I said well you know something next time you're cooking you probably should wash your hands after you're touching your face and eating food with your hand with your black gloves and maybe you should change your gloves more often after you do that and I walked away. we decided to throw our food away around the corner by the Starbucks while walking to the car due to his comments that were creepy and concerning.
A little backstory we drove about an hour from Disneyland to eat at this restaurant. In retrospect, we should've stayed at Disneyland and had their overpriced food at Disneyland because even though it's more money, it's better quality.
If your staff do not care about the quality of the food that they're making, and do not provide great customer service, I don't see how you're gonna have a business for much longer. Management should retrain their staff or fire them. Reading other people's comments over the last few months, there have been other people posting similar concerns about soupy pasta, and untrained staff. Don't be shocked why you go out of business. This reminds me of the classic Gordon Ramsay review. read more