I went to waba grill tustin location on September 10 around 12 noon, I put my ordered at 11:45 am, I go to this place twice a week to order on there app on their add outside the store it say "order on your app skip the and go" so after I ordered online I skipped the line there is no line that time! when I went to the window after I waited 10 minutes the girl asked me did you go to the ordering window? I said no I always skip the line thru your ordering window, she asked me can I see your order number on your phone I was like why? I order twice a week and they don't ask for proof of my order on my phone I just tell my name. And she shut the window on me while I'm taking. Never again I come back to this place! By the way when I go on weekdays Leydi was always professional she always give outstanding service! But the girl last Sunday I did even ask her name because she was very rude. I hope the district manager will see this post so they can train that rude girl. read more

When i arrived to order the lady who took my order was so rude and was being super complicated and kept asking me if i was done and would not let me order once i was able to finish ordering the wait was super long and they forgot the sauce, gave me the wrong food and they didn't even close my miso soup and it spilled everywhere. Do not recommend this waba grill the staff is rude and they mess up your order. read more

If this location is going to have a drive thru at least have your employees actually wearing the headset. The girl wearing the headset didn't even have it on her ear. Waited in the drive thru line for a while and no one answered. Went inside and the drive thru person was just messing around. Why even hire someone like that. Horrible horrible location. Wish I could give it zero stars. read more

I love this place. Makes for an easy dinner for the family and the family meal is quite reasonable. My only thing is they tend to forget to hand you a drink or whatever and then it's a hassle to go through the drive through again. Great food and vegan options! read more

I've been here numerous times since they've opened and couldn't be happier that it's soo close to home! I always use the drive thru to order and I'm amazed that they even have one. It's so much easier and efficient and the drive thru workers never miss. They always get my order right and ask me if I want any sauces or onions. The veggie and rice chicken bowl is my favorite after gym workouts. Love the quality and taste of the food. read more

No Veggies in my order. Seriously? I love Waba grill food. This is extremely disappointing. read more

WaBa Grill - Ordered a Sweet & Spicy Chicken Veggie Bowl but no veggies - Asian Fusion Near Me - Tustin, California

Amazing location with a drive thru! The staff was all very nice as well. So far the best Waba Grill ive been to in the OC. The food was delicious delicious read more

Walked in to order and waited for 10 minutes for 4 employees to finish a conversation before waiting on me. Y'all wanna pay these doorknobs $30.00 an hour lol that's why they're working here. When your cash register receipt doesn't have a number on the bottom to call to complain. It tells you they don't care. read more

I was starving walking around wondering what to eat and I stumbled across this location. I have never been there before and I was so confused on what to eat for lunch. Thankfully, there was a nice young girl named Shania behind the register who was so patient and helped me order the best option for me. The dumplings here are simply the best! Definitely will eat here again soon read more

The workers don't do their job. I went in earlier today to buy food. And a male worker at the cashier, didn't acknowledge us, he looked at us, he walked up to the counter and leaned against it and started drinking soda. Not caring that there was customers ready to order. We decided to get food across the street. read more

Very bad customer service, I asked for a cup for water and the cashier said she doesn't have any, while the person after me got a cup of water. read more

I will definitely be retuning to this WaBa grill after walking in for lunch and was greeted by the cashier the service made me feel welcomed and the cashier by the name katelyn was very helpful when ordering . Food was delicious by the way. read more

Great Location! This place is my favorite Waba! It's always clean and friendly. Kayla gave me great recommendations today and was so nice. The food was fast and fresh! Love it read more

Super inviting atmosphere, new hire named Gerardo was being taught excellently and was very kind.

Portions suck at this particular waba grill the plate is like a bowl and the bowl would be for a small child plus the girl tried over charging me 4$ luckily I noticed the amount of food you receive at this location is crazy go else where waste of money !!!! read more

Well I went back because I had to today. I had the wild caught salmon and it was really good this time. Not sure what's going on there but was much better this time. I suppose I'll be back. read more

We went to this Waba Grill in Tustin (on Newport Blvd.) for dinner tonight, this is our first time and will be our last time. It is one of the worst meals ever. The cashier clearly did not understand their own menu ... ordered the Rib eye steak bowl ... she said "we don't have ribs in a bowl you must mean a plate". When I pointed to the menu on the wall that says ribeye steak bowl she said "Oh, you mean the steak bowl!" We both ordered the "steak bowl" with rice, one with vegetable and one without. The steak was so salty and sickeningly sweet it is impossible to eat, and the rice was undercooked, dry, and hard. The only thing that was edible was the vegetables. The music was ear-splitting loud. On the scale of 1 to 10, we will give it a big 0. read more

Omg I really love what they did to the place it feels so welcoming. I really like the food and the employees were really nice! The cashier Shania was very nice and polite! All I can say is that they have really good communication between each other, amazing job! read more

Ay man, all I know is, the food is good! That's all that matters. Place isn't really packed a lot so food comes out pretty fast.

Ordered food for delivery, missing extra beef and extra chicken. Asked for well done cook on the steak. And I got 1/2 portion just no longer mooing. Talked to the store to see if I could get a refund, they blamed the missing items on the delivery service, and told us to contact them. So I took up my family and paid them a visit. It was all I could do to get them to give me the missing items. One employee claimed he was in charge, and when I asked him for his name he got amnesia and stumbled for the name "Dave." He didn't look like a Dave. Anyhow unprofessional on the phone, unprofessional in person. He made me feel like I was the liar and just fishing for free food. I paid over $60 for food either I didn't get, or was improperly cooked. I was just looking for an apology and a replacement for the food I didn't receive. I didn't appreciate the runaround I got from "Dave". He said to call in the morning to talk to the franchise owner, so I did. He's not in. When asked when he would be in the employee didn't know and took my number for the franchise owner to call me back. I don't think I'll be getting a phone call anytime soon. It's my second visit. The first one went smoothly as I was able to check the order before I left. The second time, well you see how that went. Call me back please read more

It was my first time trying Waba Grill, and I think it's better than Flame Broiler! The food was delicious and the staff are so kind. One of the people working there (I think her name is Rosy/Rosie) was so kind and patient with me and recommended me to try the chicken bowl. I highly recommend everyone to try Waba Grill, and thank you so much for a wonderful meal! read more

I went to this waba grill just the other day, normally I do prefer to go to a flame broiler but this location was easier for me at the time. When I got there I was immediately greeted by one of the nicest cashiers ever. I was skeptical about the food since I have never been to a waba grill before. She told me her favorite bowls and also recommended the dumplings (which I had to try). When my order was ready I asked her if everything was there because I hate leaving and realizing something was forgotten l, she then proceeded to take her own time checking my bags and making sure I had all the utensils, sauces and napkins I would since I wouldn't be going straight home. As I was leaving I thank her so much for her amazing service, asked her name, I believe she said Katelyn? And then I told her I would most definitely becoming back just because of the amazing service I received. Once I arrived at my destination everything I ordered was there plus everything I needed and wanted for my items. Then when i tried my meal I was blown away with how much better it is then flame broiler and OMG those dumplings are AMAZING! She is definitely amazing at her job, knows the menu and and has great customer service and people skills! I give this location 5 stars in food quality and customer service. Thank you!!!! read more

I was at work and went on my break I was wondering what to eat & was curious on trying some waba grill! this kind and outgoing cashier named shania greeted me and felt welcome to waba grill right away, she gave an awesome customer service. She also recommended me to try out the dumplings, they were soo good! I will definitely come back again! thank you shania for a awesome experience! read more

If I could give 10 stars, I would give it! Nice food, great ambiance, and fire song choices. They have great customer service too!!! I met one of their crew who served me when I came home from practice (I think her name is Rosy, not sure) and she made my day! She's really cheerful and the whole team! read more

the food was great i love their waba chicken and steak bowl! My favorite thing though was the service, Rossy was incredible gave some of the best food service I've have in a while! read more

I have been here 2 times, this location is horrible , the service and employees are retarded. They took down my order wrong the 2 times that I have been here. We ordered 2 chicken bowls and they gave us steak instead and insisted that we ordered steak when we never did.We also ordered shrimp and and all we got were two pieces! We then asked for more and they said they couldn't do that. To top it off we waited for 20 minutes to get our order because they messed up our order ,then told us to pull over to the side that they would bring it out.Some lady that couldn't seem to talk because I could not understand a word that came out of her came out to give us our order.While handing us our order she was answering her phone , so unprofessional. Worst experience ever!!! As someone who works in the customer service area, this was terrible save your time and avoid the rude and unprofessional service here!!! read more

server kayla g has the best & friendliest customer service at any fast food restaurant you ever been at...!!

It was an amazing experience, the food tasted amazing and the ambiance was amazing. The wait wasn't that much, waiting for my meal, I hit it off with the girl working there, her name was Rossy, she also spoke Spanish, so it was really nice talking to her, and her service was amazing, her name was Rossy, and I wanna come back to keep talking to her, loved the place and the service, definitely coming back. read more

It was such a great experience, the food tasted amazing and the ambiance was amazing. I ordered a chicken bowl with brown rice and veggies and i got precisely what i asked for, if not better. The wait wasn't that much time which was amazing, and while i waited for my meal i struck a conversation with the girl working there. Her name was Rossy and she was so nice and helpful, her service was also remarkable. Totally coming back !!! read more