Food was bomb! Service was great as well. I love Deborah attention to detail and attentiveness. Her customer service is excellent

Ive been visiting Waba Grill about five times a week, and I'm always impressed by the exceptional service from Deborah. She consistently has a great attitude, always friendly and welcoming. Her hard work doesn't go unnoticed--she's efficient, attentive, and makes sure every visit is a pleasant experience. It's rare to find such a dedicated and positive server, and Deborah truly stands out. Thank you, Deborah, for your wonderful service! read more

Came here on my lunch break between 11am-1120am. Ordered a regular chicken bowl with double meat. They put way to much rice (to the rim) and hardly any chicken. This location isn't worth it. read more

I don't even know where to start a young man Jesus G. was very kind, professional, respectful from taking my order to the window service he was amazing. This Waba is lucky to have him. Just great customer service. Also the convenience of the drive thru was great plus because I just had surgery across the street. read more

WaBa Grill - Asian Fusion Near Me - Tustin, California

Went in for lunch, costumer service was top notch! Deborah was friendly and very quick with our plates. Definitely will come back soon!

Best Wabba Grill in Orange County, Paloma is always very polite and kind. My chicken bowls are always amazing and customer service is the best. read more

Debra was super helpful and so nice, really brighten my day while on my lunch break! Thank you Debra!

My yelp order was sent to incorrect address and spent another 30 min with customer service to process rẻ delivery to find out order was ultimately cancelled and not redeliverable. So I basically spent over 2 hours for nothing and have hungry family afterwards. What a complete waste of time and loss of confidence in the service read more

What's even worse, a girl pretending to be the manager over the phone said she can't give me a refund or replace the contaminated food because "I was already eating it" what a joke! What am I supposed to do, stare at it? Avoid going here if you can. They'll only acknowledge 5 star reviews. read more

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Debra was so helpful and sweet to me. She made my day!!! Thank you Debra. I will be back to see her

I coughed up a large bone in my chicken bowl. Im glad it wasn't my kids bowl because if they would have coughed up a bone i would have lost it. read more

WaBa Grill - A piece of chicken bone caught in my neck. - Asian Fusion Near Me - Tustin, California

This place is AWFUL. The first time We came it was a great experience. Food was delicious and fresh and the staff was friendly and helpful. That was their first week. I tried a couple more times. Food was awful but based on my first experience I hoped it was an anomaly. I placed an order for a family meal. It was supposed to be ready at 6:20. Still not ready at 6:40. I asked for my money back and was told they couldn't do that. I asked to see a manager. I was told there was no manager. I was then given a bogus "manager" number to call. Oh, and while I was waiting for my order three people came in to say they were give the wrong order. read more

This waba has the best customer service ever! Everytime i go everyone is so nice wish more places where like this..o and order is always right. read more

I love coming to this location, on Newport in Tustin, the staff is always friendly, went there this week and was greeted by Said, let's just say EXCELLENT customer service, he's always friendly and happy and greets you with a big smile, really makes my day! Places need to have more employees like Said! definitely my favorite location, he recommended I tried something new and it did not disappoint!! My favorite location for sure! read more

Came and waited about 15 min after ordering my food. There was line of at least 5 people. Not sure what the big hold up was with one car but highly recommend better management of large orders or orders that will hold up the regular drive thru. I've been here a couple of times and seen they ask those customer to wait in the front while they get all the quick and smaller orders out of the way to prevent a large wait. The food is good and lives up the expected waba grill quality. The drive thru is super convenient. I'm giving them 4 stars based on the fact that this issue only came up the 3rd time I've been here so I knocked 1 star off for that. Other than that the previous 2 times I would've given them 5 stars. I know they are new and need to get the hang of things so I hope this recent experience isn't the norm. I'll keep coming and update the review later after a couple months, once they work out the kinks. read more

I was on my way home and decided to stop by here for the first time. Big surprise the customer service that Zaid provided was excellent you don't see places like that anymore where they make you feel home and welcome. For more people like Zaid! Food also was tasty and on time. And I got the free meal for my son. Made my day read more

Well we all know the food is great , but today I was greeted by Deborah, and she was very kind and these days , we need kindness. We need more Deborah's around. read more

I come to this Waba Grill at least once a week during my work hours. Not only is the food delicious (and generous with portions), but one of the staff workers has amazing customer service! Deborah is super polite, always has a smile on her face, and is super fast paced when preparing food. She definitely has a great work ethic. I'm not one to give Yelp! Reviews but she needed to be recognized and commended for her exceptional service and hard work! 10/10 would come back again. Thanks Deborah! read more

Just walked in and got ignored by the young male cashier who was in the back talking to the cooks. when he finally walks over to take my order he can't seem to work the cash register. I'm usually patient if I feel people are still learning but he gives no explanations as to what he is doing. I ask if everything is ok and he says he needs to call his manager to unlock the cash register. I walked out. Don't bother with this place. read more

This place is AMAZING! Staff welcomed us with smiles and the interior was spotless, extremely satisfied. Also, the food was DELICIOUS. My teenage son enjoyed every bite of his Signature bowl. My son and I agreed this will be our stop moving forward regardless of the distance. Great job owner and staff, we are satisfied customers. read more

Tried this for the first time tonight and I was pleasantly surprised the food was very fresh! I received the chicken teriyaki meal that consisted of fresh white meat teriyaki chicken, a salad, and potstickers. It was delicious and filling, the perfect portion, and the teriyaki and potsticker sauce was tasty as well. The service was also amazing !!! I went through the drive through and the server said sorry for the wait, but they were making more rice.... I don't mind any wait for something that is going to be fresh !!!! I will be back again; and for the price, do yourself a favor and come here instead of the Yoshinoya across the street. The food is way more delicious and fresher at WaBa grill!!!! read more

The WORST waba grill is this one, the employees in there are so slow, i went by the drive thru few times for almost 1/2 he every time. This place need better employees definitely.!!! read more

Had order the wrong thing for my kids. Manager was supper understanding and changed the plates. Gave me two new ones with out hesitation. Supper Friendly and accommodated my needs. I will be coming back. Thank you Paloma and Monse you guys are the best read more

Paid close to 20.00 for a bowl of rice . Hardly any meat ! Over priced ! I went for a decent bowl not for just rice ! read more

WaBa Grill - Receipt of how much I paid for a plain bow!! - Asian Fusion Near Me - Tustin, California

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Taste of food was good. Here were the problems: -Ordered my bowl with onions and avocado. There were none. -Very small veggie/rice to meat ratio. -No napkins -No extra waba sauce. Not returning to this location. read more

They literally fill the bowl with veggies and rice then squeeze the smallest amount of protein they can in there like Wtf I'm not paying 14$ to eat like a fucken rabbit CORRECT THE PORTIONS this is the second time I come and they skimp on the protein y'all don't come to this location go to the one on Mcfadden because here they will always skimp your protein what a ROB and I thought they were supposed to boil the broccoli it was raw the first time I came I made a complaint about it and they gave me more protein but it's draining having to keep complaining like I'm a Karen JUST DO YOUR JOB RIGHT read more

20 Dumplings... First of all, the wait is long as hell... only upside is they got some throwback music to kick it to while you wait in line. Almost always were the dumplings being burnt or the ribs being too small compared to other orders. The cook in the back seems to be half assing it most of the time. They can't even chop the ribs right let alone all they do is chop it up in the back mad laggin the line. SMH I've been coming here since the grand opening and I can tell you for sure you guys have high turnover of staff because they can't do their jobs right. read more

I wish I can put negative stars. Got my green onion this time finally but serving is sooooo small. Compared to some waba grills I've been to. Are you getting payed by the hour? Or payed by how much u put it in it. It makes no sense to have that small rationing . I ordered one small waba bowl and one regular. Both pathetic rationing couldn't even finish my rice with it due to the lack of meat. You are pathetic waba grill will never go back to this location in my life. read more

Kaitlin was a doll and gave fantastic customer service. I'll definitely be back again soon.

I ordered from here despite all the negative reviews as my husband loves another WaBa location. My Uber Eats driver was very prompt and I live less than a 1/2 mile from the restaurant and yet my food was cold and disgusting. I ordered a family sized meal for 4 with chicken/steak, rice and veggies, 3 shrimp tacos, and paid extra for several sauces. I only received the 3 tacos and they were inedible and nothing else, not even the sauces I paid extra for. My bag was sealed shut with my order receipt clearly taped to it so I know this wasn't an Uber issue. We will never order from here again. For me to complain it has to be really bad as I have placed 3 to 4 delivery orders a week for years and this is only the 2nd time I have felt the need to complain. Save your money and time and go elsewhere! read more

Shout out to Paloma for always providing the best service! The food is always fresh and delicious.

I give This place a negative if I can due to cashier Deborah doesn't like her job because I always come here like almost everyday and I ask for the same order every time I always go thru drive because I'm always on the go so it's very convenient for me to go thru drive thru I ordered today and I asked for 2 cups on the side of the siracha sauce they have inside the restaurant and she is just is so lazy to do her job and told me to come inside if I would like some like I clearly go thru the drive thru because I'm always on the go like I said unlike another worker that sometimes attends me and she even offered saying if I want siracha to always order it on the speaker so they can put it for me she should go look for another job where she's going to be sitting all day because clearly she can't just throw me some sauces in the cup that takes about like less then 20 seconds very bad customer service of her part to be honest the manager should speak to her about that's why you guys have a drive thru because people get the choice to choose from getting off and placing your order inside or going thru drive for a more convenient experience I've worked at fast food places and our priorities always to satisfy the customer and she clearly can't do her job right when I'm only asking for siracha cup sauces that I like to eat with my meal because that's the only sauce I like other than the waba sauce those are my top 2 I eat with my meal and that's why I come to waba grill like everyday and she refuses to give me some like cmon you'd be upset too!' read more

This is 90% rice, 10% meat. What is going on?! I paid for a chicken & steak bowl. Where is the rest of it?? Disappointed read more

WaBa Grill - Asian Fusion Near Me - Tustin, California

Enjoyable. The meat was better than the sweet and spicy chicken. Next time I'll try the regula Chicken. Wish the bowl included veggies or something other than just rice...maybe that's an option. The rice didn't have much any sauce so it was mostly eating plain white rice. Strange read more

This was definitely not for me. Tasted a bit like Yoshinoya, which I don't like either. I wanted to like it - the staff were super friendly and helpful, but this was just not good. read more

I believe that you have to be trained to be in charge of any branch or business...if that's the case the person that interviewed me this morning needs to take the classes AGAIN,the interview was scheduled at 8:00 am. He came 8:20, which should have been the first RED FLAG or the fact that he didn't greet or introduce himself or said something for being late. He came and told me: "Sit in this side. I'm sitting there. Not even a please OR a Good Morning!!! Second RED FLAG then He tells me What's your name and phone number and tell me about yourself?"" After I introducing myself, explain where I've worked and where I live. He looks at me and says Well that's not good enough I'm not just going to give you the job just because you told me where you worked or if you live nearby. We have the right amount of people working for us and we don't need any more but if you tell me more ,sure we can hire you , after hearing that I just said that by looking at your attitude I'm not interested in working here. God, if you don't need people, then WHY do you have the NOW HIRING sign up? So people, if you want to work here, get your biography ready, maybe that's why some employees don't care about doing a good job,for what I read in the reviews. To the person that Interviewed me today,let me tell you that you are a CLOWN and need to take the training again,and like I said some etiquette as well so maybe you'll learn how to say Good Morning and be a REAL BOSS not a CLOWN. read more

I came in and I talked to Paloma and she was very nice and helpful with all my questions, and the food was amazing, definitely will be coming back read more

The food was great and the service was fast, also the cashier Paloma was very friendly

This is my favorite Waba Grill location! Paloma always has my orders out in less than minutes and she's always so polite! I definitely recommend this place. read more

My daughter and I just went thru the drive thru and ordered two waba bowls with chicken. The order came out with both chicken and beef... I was okay with having both proteins but I went in to have my daughter's both corrected. Not only did they correct my daughter's order... but mine also... AND they sent us away with the two incorrect bowls! Their attention to customers care and their kind consideration to deliver quality food and service is such and amazing breath of fresh air! read more