Overall: 2.5/5 [take out/delivery]
It was the night before my husband's birthday and he was craving sticky rice so we placed a delivery order at 1:30 AM for noon the next day directly on their website through Chowbus. By 12:15 PM there was still no movement on the order so I called and no one picked up. They called back at 1:03 PM and we communicated through text from there. The experience was incredibly frustrating. They apologized for the late reply and asked if I wanted to pick up instead, but I had placed a delivery order for noon and it still had not arrived. The explanations they gave did not add up, citing slow Chowbus delivery and a broken printer among other reasons, but none of that explained why the food was not ready on time. They said the food was ready when they called at 1:03 PM, which raises the question of why it was not prepared by 11:40 AM for a noon delivery. They also mentioned waiting 30 minutes for the Chowbus driver, yet I received a text from my driver at 1:36 PM saying they were still waiting on the food. The order did not arrive until 2:21 PM, well past lunch and on my husband's birthday. To make matters worse, they informed me they did not have the sticky rice since it requires a pre-order. We had placed our order 10 hours in advance so that was confusing and disappointing since the sticky rice was the entire reason we ordered from them. No compensation was offered until I asked for it. They ultimately offered a free meal and dessert so we requested the sticky rice and their avocado ice cream and picked it up that weekend.
Now for the food & drinks.
Dalat Avocado Ice Cream ($8.50): This was actually really good and worth getting again. Delicious coconut ice cream with smashed avocado. I recommend sharing with a friend.
Rib Pho / Pho Suon Bo ($20): The rib was the best part of the meal, tender and flavorful. The rice noodles were not fresh and the broth was just okay.
Sticky Rice ($10): This was okay but nothing special.
Combination Banh Mi / Banh Mi Thap Cam ($8): Not a lot of substance or flavor.
Peach Tea ($6.50): They put huge peach slices in it which was a nice touch. The tea itself was just alright.
Coconut Coffee / Caphe Dua ($7): Very sweet and I had to dilute it and split it into two drinks. The coconut flavor was prominent but the coconut flakes were too big and too many for my taste.
Fish Cake Banh Mi / Cha Ca Da Nang ($8): I thought this was just the fish cake but it came in a baguette. The fish cake itself was pretty good and this banh mi was actually better than the combination one. read more