We pulled up at 7:03 last night, not knowing they closed at 7. The gentleman working there was walking out the door when we pulled up and let us buy a tv anyway. Luckily we were willing to move at a fast pace and we got exactly what we were looking for :) We did use their financing and the process was quick and smooth. Thank you for the excellent service last night guys! You didn't have to stay, but we are so glad you did :):) read more

Pretty good deals, can't argue with that. But very disappointing service, and this is coming from a repeat customer. I purchased something that had to be ordered. It was promised but not only was it never received, but no followup communication came on their end. I had to initiate everything, and even when they said they would contact me, they never did. Too bad. I ended up finding the item online for a cheaper price anyway, but I liked supporting these guys. They apparently don't care too much for supporting their customers, however. In my opinion, customer service (or lack thereof) goes a long way in defining a business. I wish I could recommend them, but never will again. read more

Had excellent experiences with Video Only. I bought a 54 inch Samsung and 40 inch Sony and was referred to an installer who both removed our old, two hundred pound, 35 inch Sonys and installed and set up our new ones. He was prompt and did a great job at a reasonable price. A short time later we had a problem with the Samsung. Video Only was very accommodating -- prompting arranging a replacement. I definitely recommend them. read more

My mother had an exceptional experience with Marty when he was at the we was at Video Only's San Rafael store, and she recommended we get in touch with him to help us replace our recently-destroyed 55" plasma TV. Marty recently moved to the Dublin store, and we couldn't be happier that he's now in our neighborhood. I spoke to him over the phone, told him what we were looking for, and he gave me their starting price, but said that if I was able to come down to the store he'd make sure to hook me up. I don't really enjoy shopping for big tick items (too stressful), and ordinarily I'd view this pitch with some skepticism. However, my mom had assured me that Marty was a great guy, so I gave him the benefit of the doubt. Boy, am I glad I did! It was immediately obvious that Marty wasn't the least bit sleazy (quite the contrary, actually), clearly knew his stuff, and he did indeed give me an extremely competitive price. Way better than Best Buy, and on par with the best prices I was able to find anywhere else. In summary, I was really impressed with Marty and my entire experience at Video Only, and they'll be the first place I call when we have future video needs. read more

My whole family told me about Video Only so I went back in December to buy my new LG flatscreen plasma TV which when I first got there I was so confused, there were SOOO many TV's to choose from! Good thing I brought my boyfriend along. My boyfriend and the guy who was selling us the TV had a little bit of a miscommunication which almost turned into a huge fight (all because of money and my boyfriend thought he was scamming us) but in the end we walked out happy customers. Regardless of the sales person we were dealing with I will come back to Video Only. Very soon too because they always have very good sales around Christmas time! Also, sometimes they offer deals where you can buy a plasma tv from them and they will throw in a blu ray player so keep your eyes out for deals like those! they are worth it! read more

We called in prior to making the trip to the store to check the tv availability. The salesman told us it was available . We reach there in 10 mins to find out that they don't have it. We arranged to get it delivered and was given a 4 hour delivery period. Waited the entire time and called up the store to get an update only to be notified that they missed delivering it . Thanks so much for taking my time for granted and for how respectful you are to your clients . Never going back to buy anything from this store again. read more

5 stars for this place. We were on the hunt for a new HD LCD TV. We were told this was the place to come- great prices that beat out Best Buy and Circuit City and a wide selection. We were checking things out and Dan, the salesman immediately helped us out. He was very knowledgeable, divided his time up equally between all of the customers and was patient with us when we took forever in deciding. We ended up buying a new Toshiba flat panel LCD for about $700 cheaper than what Best Buy sells it for. I highly recommend this place. Ask for Dan. He knows his stuff and is extremely nice! Not to mention, you'll get a great deal! read more

Came here on Labor Day weekend and found some great deals. But the cherry on top? The representative Andy gave me a discount on top of the Labor Day deals. I ended up with a 55" LG 4k TV for the price of a 1080p! I originally went in for a 1080p at first and would have paid the same amount if Andy didn't tell me otherwise (and give me that major discount on top of Labor Day promo). Ask for Andy if you want the best deal with no upselling. read more

They delivered both TV's with exceptional service. However, they delivered the wrong size mounts. I brought it to their attention, they rectified the situation quickly by delivering the proper mount within the hour to our home. Exceptional customer service! This is why I prefer to buy from small business' read more

Will never go back. Purchased my TV december 8th 2009. which was a tuesday. he said it was on the back order list but promised it would be in by the weekend. called and asked whats goin on, and was told it would be a few more day. needless to say that this went on untill friday January 8th 2010 when i was notified it was in. next time, i'm goin to best buy and payin a little extra and gettin it that day or 2 days later, as my brother had done, that same day i purchased mine. i'd say zero stars for this one. read more

Purchased two 40" TV's from this company. One of the two TV's quit working. It has been over 3 weeks, and the TV still doesn't work. I have contacted the store a number of times with hopes that they could help the repair along. But I have gotten no call backs from the store or from their HQ. These guys love to help you spend your money, but offer no help or support in getting you TV fixed. Would I buy from them again? NO WAY! read more

My mom got an amazing deal on a tv and blue ray player! We didn't know squat about what kind of tv's we wanted but the guy that helped us didn't treat us like we were idiots. Plus he didn't try to sell us things we weren't interested in and he was actually honet about the warranty! I def will be coming back ehre when I want to buy myself a new flat screen. read more

We just got our new tv from video only. Not only were their prices excellent (several hundred less than best buy) their service was excellent as well. Within minutes of entering the slightly busy store, we were approached by Morey, one of their employees. He answered all of our questions and helped steer us in the right direction. We couldn't have been more pleased with the service, and we LOVE our new tv!!!! read more

Great Staff - they know their stuff. Fair prices. No pressure sales model. I'd definately reccomend you check them out when looking for high end gear. They are about 1/2 mile from Anderson's so you can see it all without moving the car. read more

UPDATE: Video Only did a good job of rectifying the situation described below. I was especially impressed with our installer Junior, who went above and beyond to make sure all of our TVs and even Internet were optimized and working well. DO NOT buy anything from Video Only, if you do, you WILL be SORRY. I purchased a 43" Sony TV last month and when the installer arrived, he told me he didn't have the right mounting bracket and would have to order the correct one which would take a week. Once it was finally installed I debated if I should use them again as I needed to replace a second TV and thought everyone makes mistakes and I should give them a second chance. I purchased my second TV from the same Sales person Shawn and explicitly asked him to make sure the installer had the correct bracket and inform the installer that I also wanted the old TV moved and mounted in a different move. Guess what, today I took off work early only to be called by the installer with the same story....he had the wrong bracket and knew nothing about moving the old TV. Have these guys ever sold and installed a TV before??? If you buy from these guys You Will Be Sorry!! read more

Went in on a weekday after the New Year to look for replacement TVs for my in-laws. They're not tech savvy, and had difficulty determining what they wanted (owned Samsung LCD TVs before). We met w/Ken, who walked us through the features of LED TVs. After viewing a few, they debated between a 55 and 60 inch 4K Samsung LED. It was hard for the in-laws to determine which to get, so when I asked Ken if it would be possible to place both TVs side by side, he had no problem moving TVs around so we could compare between the 2. After some haggling w/pricing (yes, you can negotiate), we couldn't pass up the sweet deal on the 60 inch, and got a great deal on the 24 inch as well. Unfortunately, neither TV was in-stock. Ken promised to have it to the home by next weekend. When we checked in the Friday going into the weekend to confirm delivery, Ken mentioned that neither TV was in stock yet, and didn't know when they'd arrive into the warehouse. However, he offered to switch out a 60 inch already secured by another buyer and hand deliver that TV himself to my in-laws home in San Jose. Furthermore, because the 24 inch was also not in stock, he'd upgrade us to the 28 inch at no additional cost. He also setup the TVs on U-Verse, so in-laws are now all set. Now that's what I call customer service! When I'm ready to buy myself, I'll look for Ken at Video Only Dublin. read more

What an a refreshing shopping experience ! My receiver blew and I needed some help. Rather than buying a new one I wanted to downsize to a medium range sound bar for my small living room. I got great help and advice from Marty. I hate electronics so I asked about installation. Marty told me it would be very easy to install myself but it could be arranged. I opted for the installment. It was installed a few hours later at about 20% of the cost quoted at Best buy. No one tried to shove an extended maintenance contract down my throat. I will do all of my future business here. Before stopping here I had gone to Best Buy. After waiting several minutes I got a matter a of fact employee who told me that the $249. product I was looking at would cost $200 to install REALLY ? I didn't stay long enough to let them try to sell me their extended warranty crap. I'll never go there again. Thank you Marty and Video Only for your honesty, integrity and service. I'll see you for my next purchase ! read more

I made a few trips to Video Only, some other stores and on-line, well Video Only had very competative prices even with the on-line retailers, so I this decision was going to be easy. Shaun was the sales person and he explained to me the differences of the larger TV's and suggested a display model which I thought was a great idea, but before I made the purchase someone else purchased, Shaun called around for me and found the TV I wanted. This store is easy to purchase from, great selection, along with easy parking. I decided to complete my TV purchase with TV stand, again cheaper then BB, stereo w pod dock and Blue Ray. Shaun asked if I wanted it all delivered the NEXT DAY, I wasn't ready but the guys that came were great they set up the TV, programmed all the components gave me a couple of pointers and off they went. Thank!! read more

Just purchased the Samsung 65" curved 4K HD 3D TV. Video Only was VERY competitive with their pricing. They will always beat Best Buy. Mark was very helpful and got us everything we needed. We will definitely be back. Thank you Mark! read more

Went today to purchase a tv, it was a few customers and phone ringing off the hook. Ken was working alone but was still attentive and able to provide exceptional customer service. I went for 1 TV and ended up getting a great price on 2. Ken's the man. read more

Hands down best place to purchase a flat screen, just made another purchase, employees are very knowledgeable, prices are way better than other major electronic stores and always adding perks sick as extended warranties , I saved over 600$, can wait for a few more years to pass so I can upgrade again read more

This store/company gets no stars! We would never do business with them again nor refer. We purchased a flat screen TV with an extended warranty through GE. Our TV went out on 10/31/2011, called a Panasonic tech, he told us what went out & the part needed to repair the TV. Well....the repairman from GE was a no show for our first repair appt. Then...2nd attempt--wrong part--have called Video One, they said part is ordered, then it's not available. 3rd attempt at repair this week----now Dec. 15, 2011-----SIX WEEKS of waiting, to have another service call tech come over for 5 mins. with wrong part again, telling us that his boss sent him here, knowing it was the wrong part to pasify us!!! I called GE again for our extended warranty with no help, part or replacement in sight! We have had very little support from Video One and they sell & endorse this GE Warranty. So....we've been without a TV for 7 weeks!!! No Stars given for no service and a very nonchalant attitude!!! No help at all----Be CAREFUL!! read more

Great selection of higher end TVs and great customer service.

My husband and I had a great buying experience. Shawn was extremely helpful in assisting us find a great TV, within our budget. Very satisfied with our transaction and highly recommend others to pass up Best Buy for Video Only. read more

Went help my friend take a look a 55 TV , Scott was really helpful and nice sales guy. End up buy $2000- TV but really nice deal they have. We went best buy, target , Walmart , Costco. But I recommend buy TV in this Dublin store. read more

Great selection of televisions. Maury was the salesman that helped us. He seemed very knowledgable and helped us make a good decision without pressuring us. Would recommend this place for sure. read more

Bought a 65" Samsung 3 week ago and WiFi keeps dropping out so I called video only they said my WiFi was too far away so rewired my house to put WiFi router about 15 feet away and still doesn't work. I was told that since I threw the box away I can't return the tv. The store told me to call Samsung. After hearing video only commercials for years on knbr and Kcbs I went out on a limb to go buy a tv from them. read more

We've bought camcorders, a very large sceen HDTV and other gear from Video Only in Dublin. We've never been disappointed. Recently I visted the Video Only store in Dublin again. I wanted to buy a small HDTV for the kitchen. I worked with Kevin Mitchel, who was helpful but not at all pushy. I like that all their TVs are tuned to the same video source, though you sometimes have to wait awhile for dark enough scenes to evaluate a TV's ability to show detail in the blacks. I also like that the sound is turned off -- I just can't stand these 2nd rate stores that have many TVs with their audio turned up, and they are tuned to different sources, resulting in a loud mess. Not true of Video Only. Most of us don't actually use the TV's speakers anyway, but if you need to hear the sound from one TV, they can usually rig a way to do that. In the end, I decided on a brand that Video Only doesn't carry, but I can definitely recommend the Dublin store and Kevin, and will go there for my next video purchase. read more

Great place, great prices, Mory is very knowledgable and a straight shooter (though I heard he moved to the San Mateo store). Will return again and again. read more

I bought a 47" LG 1080P 120mHz HDTV and it was hundreds less than Best Buy. I even asked Best Buy about the Video Only price and they would not match. The salesperson was helpful and candid about the products. Video Only offered resonalbe HDMI cables and said they would work as well as Monster (they do). The sales rep offered suggestions on home theater systems and TV stands and didn't pressure me when I did not find a match for my tastes. They helped me load it in my mini-van and I set up it myself in minutes. While the store does not look as pretty, the selection was great, the service was solid, they offer zero % finacing for some items, they don't oversell you and help you on your way. You really owe it to stop in and compare. read more

These guys help me weekly, I'm a AV integrator and I get almost every customer a TV here. The service and pricing is hard to beat. Ken and Sean are very knowledgeable and helpful. read more

I went there after a few co-workers recommended I check it out. The outside appearance of the place could use a bit more work as I've passed by this place many times not even aware of it. However once you go in, the place looks great. A nice floor plan where their products are displayed very nicely. TVs are set up in an orderly fashion. Also, the place was bright which helped in looking at the TVs properly. The salesman that approached us was helful with his knowledge. He did follow us around the store though but wasn't intrusive. I ended up not buying anything there as it's really hard to beat an internet price where you don't need to pay for tax. Overall, a good place to check out TVs. Prices are solid and cheaper than Best Buy. Best of all, you get to have a really good look at the TVs. read more

Great customer service with employees that know their products. That is hard to come by these days.

Great shopping experience! I've wanted to upgrade my television for a long time and had pretty much decided that I would trot off to Costco and buy a Vizio. I had heard Video Only's radio spots for years and remember checking them out on Yelp several years ago when they had a bad reputation. I checked Yelp again and found that their customer focus has changed completely, so I took a drive down to their Dublin store, mostly to check out furniture for the TV I was still sure I would buy from Costco. I met with Mark Maccoby and was quickly impressed with his product knowledge and his non-sales approach. I probably spent about 45 minutes with him, getting an education on the differences are between low end and high end televisions, what different product features are, and what should go into my selection criteria in picking the right tv for my situation. I went home, did my product and price research and discovered that Video Only's prices are as low as anyone's - in some cases, lower, and they have a great selection. Yes, I checked out Best Buy, Frys and Costco. I returned to Video Only this past week and purchased a Samsung television, a Samsung blueray player, a new Onkyo receiver, a cabinet for the TV and other equipment and an extended warranty from Mark. The entire process was fun, easy and I would do it again in a heartbeat. Other store personnel, Marty and Sean, are also very helpful and know their products. read more

Helpful and cheerful referral from this company for a job they do not do. I appreciated.

This place is great they always go above and Beyond Elliott are self person is amazing he went way out of his way to help my mother. I highly recommend anyone who is looking for a TV go in and talk to Elliot read more

First off I'd like to say that I am shocked at all the bad reviews of this Dublin Store. Maybe it was the old location but this one is located on Dublin Blvd. I noticed there havent been any reviews since March...... Now for my review. I usually shop the normal Best Buy, Circuit City or Fry's when it comes to TVs. A friend of ours told us about Video Only so we decided to go there to see what kind of prices they had for Labor Day Weekend. We were very surprised at what they had. I thought maybe a small mom and pop store but instead it was pretty large with wall to wall TV's. The staff wasnt very pushy and didnt try to get me into the most expensive one. I have owned a 61" Sony since 1999 so I was kinda spoiled with the larger sizes already. I didnt want to go any smaller so we were looking at the larger DLP's to stay within budget. We ended up with the new Samsung 67" with LED lightsource. We saved over $300 compared to the other stores mentioned above. I could have went with the 72" Samsung and saved over $400 but wanted the new LED technology. Their store prices were already lower than the others and yet they still haggled to get our business. Last I have to mention was their extended warranties which are covered by G.E. are really good prices. We bought the 5 year extended warranty for $249. So if you are looking for a new TV I would defenitely head to Video Only. We drove from Fremont which was well worth the drive. read more

If you go to Video Only in Dublin, YOU"LL BE SORRY! We have had the absolute worst customer experience in our lives at this store. On March 26, 2010 we purchased a 32 " Panasonic TV, and waited for five weeks without once being contacted by the store personnel for any follow-up of any kind. I had to initiate the call every week to see just what the hold-up (an appropriate phrase) was with these people. They gave me this cock-and-bull story that it was impossible for them to give out any information because they weren't given the information by their suppliers. They couldn't track the shipment of their wares because if that information were made public and were to fall into the wrong hands, someone could hijack the shipment. What a lot of paranoid ballocks! I worked most of my adult life for an automotive manufacturer, and we knew from the start of production till a vehicle arrived on the showroom floor exactly where it was at any time, and this was before computers. Are they telling me that what can be done for a $90,000.00 vehicle can't be done for a cockamamie TV set? Horse manure! Any modern company can tell where any product is in transit with the click of a mouse! After being strung along for five weeks, we appeared in person and complained, and to mollify us they knocked off $50.00. We were foolish to accept, because again they never called us and it went on for two more weeks. Our fault. Finally after seven weeks of waiting I walked in, demanded my money back, drove a few blocks to Best Buys, and in an hour and a half I was up and running with a new Panasonic TV. This place has the same atmosphere and techniques as the cheesiest used car lot. The only things missing are the checkered sport coats and string lights. We have learned our lesson. Avoid this joint at all cost. read more

WORST BUYING EXPERIENCE!!! If customer service & support mean anything to you, don't stop here! We purchased a 58" plasma in Sept, 2009 from the Dublin Video Only store. 56 days later the TV went out, no picture, only sound. Since VO advertises their 30 day return policy on the receipt I called hoping they could help. They gave me an 800 number to a service company. I called them & they asked what was wrong with the TV, & they would send someone out once parts arrived. Over the course of about 2 months, this service company came out at least 4 times with different parts. We called VO many times but the store managers always said they couldn't help us, and someone would call us back--- yeah right!! -- My husband started a dispute with the CC people, and kept calling the salesman who sold us the TV. Finally, Ricky said that although they weren't supposed to, they would replace the TV once they had stock again -- they would call us.... He said have the tech still try to fix it, but they would swap it out later. The tech did fix it on the 5th try. He said the only two things that were original were the power supply and the black frame. Since the TV worked, we didn't even bother calling VO - of course they never called us when their stock came in either. April 29, 2010 - Horizontal black line through the middle of the TV pops up. Husband calls VO again & is told only the regional mgr -Brent is the only one who can take care of refunds or exchanges & he would have to call us back. He doesn't, so the husband calls Samsung direct. Samsung had record of all the times the other svc. company came out and said they would request a refund/exchange for us. May 1st was the first time Samsung faxed over paper work to VO authorizing an exchange for us. Brent claimed they never received the fax. Over the course of A MONTH, Samsung faxed the exchange authorization 3 times, AND emailed it to Brent. He claimed to have received none of them.. By now Samsung CS realized our frustration and requested a direct ship to us from corporate. That was approved within 1 day. Their return/exchange dept contacted us the next business day, confirmed the model we would be receiving & promised delivery within 10 days. 7 days later, new TV installed & the lemon taken away. Samsung CS was over the top! . Can't say the same about Video Only!! ALSO,Beware of a company whose managers never call you back, and whose corporate website has no phone numbers listed! read more

On a Thursday morning at 11 o'clock, there were no other customers - a great time to shop! Shawn Stull was the sales guy and he was excellent. I guess he saw that I had Consumers Report with me, so he didn't try to push anything in particular. He honestly and helpfully answered all my questions, leading to a sale and satisfied customer. When I asked about installation, he said that it was so easy that there was no need for store assistance. When I asked about getting rid of my old CRT behemoth, he said just bring it in and showed me where to leave it, no hassle or charge. He did not even mention an extended warranty, perhaps because anyone coming in with a Consumers Report will not go for one. I mentioned some of the Yelp reviews and he said that folks who get handed over to the area manager and have trouble with him are ones who are difficult to start with. Maybe, maybe not but that's the store's view. read more