Bought my surround sound system from video only about 4 years ago. My remote died on me and these guys hooked me up.They were able to replace my remote and I was back in business, same day. I've bought a few different electronics here and the customer service has always been incredible. Thanks guys. read more

What a great experience! We will only purchase televisions from Video Only in Dublin from now on. Marty was honest, helpful and quick. We highly recommend Video Only! Their prices can't be beat. read more

These guys are fantastic! They must have spent half an hour with us because my wife has trouble with migraines and was trying to be sure that the TV would work for her eyes. I really appreciate the service and low pressure. I will shop for electronics here first from now on. read more

We were lucky to be shopping on a day that Sandy was working. She was so helpful. The main thing is she listened and help us select what was best for our needs. The installation company was great also. We are not techies and were pleased on all fronts. read more

I recently bought a Toshiba TV from Video only. Sales were helpful and every thing was great until there was a problem with TV. Two of the four HDMI inputs were not working properly. I called Video Only within two weeks asking for help. I called them four times. Every time they told me they had no TVs for me to exchange and would not give a date when they will have one. Three of the four times they told me that they would call back with more information. Never received a call from them. Fourth time, I demanded a reply and support. Store Manager hangs up on me. I took the TV to the store and they tested it. An oriental sales man was helping me verify the problem. I showed the problem and then he went to speak with the manager. He comes back and tells me that there is no problem with the TV but tells me that there is a digital hand shake problem where Blue-Ray player is not able to communicate with the HDMI ports. What do you call that? Why does HDMI port 3 and 4 work but not HDMI 1 and 2? I had the same problem at home from a different HDMI component not connecting to the HDMI 1 and 2. I finally got tired and told them I want to return this defective TV (within 30 days). They would not accept return as it was store policy. They offered "Store Cash" good towards another purchase but would not give me a refund. I told them to keep this defective TV and give me a new one when they get one. They refused once again. They told me that they would put this TV on the street if I did not take it back. There was no way they would let me return a defective TV nor did they offer to provide a replacement with any commitment after two weeks of one way communication, four phone calls, and store visit. Finally they agreed that there was problem with the HDMI ports 1 and 2. All I was asking for was a delivery date when they would exchange this TV. I was one week from 30 days date of sale. They wanted the 30 day exchange policy to expire and let me deal with Toshiba Warranty. They had no intention to help or exchange the TV. Finally manager agrees to exchange the TV but was mad at me because I demanded a date when they would have a replacement TV. I gave them two weeks to provide me a delivery date. I took the paper work and went home. A consumer has the right to return a defective product within 30 days according to California Consumer Law. I called the credit card company and disputed the charges. Its a great place to by a TV with great price as long as you don't have to deal with a lemon. There is no customer service after purchase and you have paid for the product. I had referred two friends to buy TV from them. What a mistake! Manager was shouting, rude and accusing me of that I was not working with them. It was pure intimidation and lack of professionalism. I would buy a crappy product from Costco any day then deal with the Video Only. You get 90 days to return without a question and two years of extended warranty. read more

this place is great. they had all the tvs side by side so you could compare i didnt have to run from one side of the store to the other to see the same size tv. I did all my shopping before my freind told me to go to video only before making my decesion. the staff was great and knew allot about all the different tvs. I went with the 47lh90 Lg led. I saved $400 from bestbuys price and save $310 on the 4 years warranty i even saved $60 on a blue ray. they even gave me free delivery. shop everywhere else but dont forget to check out video only. read more

CAVEAT EMPTOR-BUYER BEWARE Video Only is pleasant when you are buying a product however, if there is a problem there is NO support. Initially, we were promised that the faulty television we purchased would be replaced a few times (the upcoming weekend,etc),then they promised to phone us a few instances (and did not). After a month of this I reversed the credit card charge. That "step" finally got the attention of the manager of the store. His response to the situation was to call and scream at my wife, stating she was a thief and he was going to press charges. There is even more "horror" to this story but suffice it say, we returned the purchase and will NEVER set foot in a Video Only store. I wanted to rate this 0 stars but, Yelp would not allow. read more

Had a wonderful experience. Came in looking for a replacement for our broken tv. The one caveat was that we wanted to do side by side PIP on the new tv and most newer models do not have that feature. We came in and met stas who told us the only model that does that feature was the new samsung smart tv. Although more expensive then what we were looking for, stas very thorough in explaining the new features with both benefits and set backs. And he even threw in a blu ray player to ice the cake and seal the deal for us. All in all the service was stellar and the prices on par with anything found on the Internet with free delivery, set up and blu ray that wouldn't have been offered on any website. Definitely recommend to anyone in the market for a new tv. read more

The customer service was amazing. Marty, the store manager, helped us choose our tv for a great deal!

I want to give a big shout out to Ken at Video Only Dublin. He went above and beyond when I discovered a manufacturing issue with the TV I had purchased earlier in the day. Ken stayed open late to make sure I could exchange the TV that night. In an era when we are quick to point out the negative, here's to Ken and his exceptional customer service! I ended up with a great deal on a fantastic TV along with a strong reminder of what it means to "do the right thing!" Yeah Ken! read more

I did, and I'm definitely sorry! Women, definitely take your business elsewhere. You won't be taken seriously here! What a disappointment. On a friend's recommendation I drove from Napa to this pit hole. What a SORRY excuse of a store. I was greeted by Rudy. A friendly gentlemen who has more class in his pinkie than the whole crew put together. Unfortunately, he just started and had limited knowledge. I was looking to purchase a 65-70 inch home theater--TV, surround sound, etc. Rudy brought out this pathetic excuse for a salesperson; I believe when I ASKED he said his name was Marty. When I asked why there was not any Sonys, he went into this long explanation about how Sony has gone decreasing downhill and sometime after I quit listening he ended with something about some liability but not before he informed me if I was interested in a Sony I could go to Target or Walmart! WTF???? Are you kidding me? When I asked what he could tell me about the various sets, he responded with what do you want to know? Definitely must not work on commission. Ladies, I wouldn't take the chance on whether or not he treats all women this way, especially with all the stores out there willing to do price matching. Heck, maybe he treats all customers this way. I can't imagine ANYONE purchasing here, what a JOKE!!!! Needless to say, I turned around and walked out. read more

Stay away! They have a horrible return policy and mislead you to think you can get a refund. If you open anything it will be store credit and it has to be used on 12 months. You'd be crazy to buy here over a big box store. Can't believe no one posted this. I found out the hard way. read more

and i thought car salesmen were bad. These sales guys act like they want to help but they are only interested in their commission. As soon as this saless guy found out i spoke to another sales guy day before he became a jackass cuz he wasnt getting his commission. At checkout he didnt add my name. He entered some bs address n phone number n didnt offer payment plan. These guys all want you to buy panasonic plasma. I guess they make more money. I had problem with the tv the first day. I called them and they told me to call panasonic. It looks like i got a returned or refurbed tv? Dont trust these guys and dont buy from them. read more

The ad should say if you shop at video only you will be sorry. We purchased a TV three weeks ago and still no delivery. Each time we called we were number one on the list. Some how we are now number two, kind if like this store. Canceling the order. read more

I had really nice experience and good deal here. Thanks to Zak helping us and providing right options and deal...

I call them to find out if they have Gopro. They do not have gopro they wanted to sell me something they have. Went to Rei and got a gopro. They need to have gopro. read more

I shopped at Video Only and chose a Toshiba 52" Regzda LCD in April of 2008. I also purchased a 3 year warranty (lucky for me). Beginning in November of 2009, I noticed 2 thin horizontal lines running top to bottom. These would go away after about 30 minutes. Beginning in January of this year a 3 inch wide horizontal blue line also appeared but does not go away. Finally, in February, a service person came out and said I needed a new panel. They cost about $2500 and the warranty company would not replace it because it wasn't cost effective. They would replace the TV or give me a check for $1180. I took the check which I received at the end of February. On March 6th, I went back to Video Only and ordered a set which wasn't in stock but was told would arrive in a week to ten days. Their store stock is low consistently. Perhaps they are having a cash flow problem. Anyway, on March 22nd I went in the store and canceled the order. The purchase was done with a debit card which was debited the day I ordered. I have still not received the return credit as of March 25th. I called the store and spoke to the manager who said the transaction is done in the corporate office and takes 10-14 days to process. I stated that this was not acceptable. I asked for the corporate phone number but he wouldn't give it to me. Then he said that the store we were in was the corporate office. So I said, then why can't you process it sooner. No response and no other number to call. My advice, the relatively small savings of buying from Video Only is not worth the trouble. If you do have to order a TV here, which you most likely will because of their low stock (probably because of cash flow issues) don't pay fully for it up front. It will take longer than they say as witnessed by me when I went back for my refund and another customer next to me was angry because he too was told that a TV would be in and was still waiting for it a month later. I am done with Video Only and I will no longer continue to recommend it to my friends. read more

They will say anything to make a sale. I gave a model number to the sales person and I was told it will not handle the old turn table but recommended to purchase his receiver that will work. I found out later I only need a phone pre-amplier. The reciever he recommend will continue to have the same problem. I went back in two days to get a refund from my credit card but stated will take 15 days? Lucky, the receiver was on order. If I did picked the unit up, there would be no refund but an exchange or upgrade only for something I didn't needed. Do your research before going into the store otherwise you will be sorry. read more

I wish I had read some of these reviews before shopping here! Worst customer service ever. Bought a 42" tv that when you attached the stand sat 1/4" off to one side. When I tried to exchange was told that nothing was wrong with tv and they were not going to return or exchange. All of this within 24 hours of purchase. So now I'm stuck with a tv that leans. The store manager Marty Gutierrez was arrogant and a bully. Said he wasn't going to keep opening TV's when nothing was wrong with the first one. I was basically robbed over 500 dollars. There motto is "Don't be sorry" well I'm sorry wish I had never gone there. read more

Totally agree with Matthew, the staff is great and really know what they're talking about. Also their prices are pretty good and they're pretty much always willing to match the price of places like Circuit City and Best Buy. Plus you don't have to tell the sales clerk 100 times, that you don't want to purchase the $15 dollar insurance scam on a $20 item. read more

Been looking for a new TV for about a week. Went to all the usual places like Bestbuys, Walmart, Target. A friend mentioned Video Only. I've heard their adds on the radio and decided to check it out. When I walked in I met Mark Lazar. I told him that I had a lot of questions and need some honest answers. He was very personable and knew what he was talking about. I bought a 47" LG TV. The new LED type and got it for $100 cheaper than I had seen anywhere else. This is the place if you want good service and a great deal. read more

Beware of Jeff the salesman/manager. He can't tell the full truth to save his life.

Updating this review from 1 star to 3 stars. I decided to go into Video Only to listen to subwoofers after going to a couple big box stores. My plan was to listen in the store, and purchase online. To my surprise, they had the subwoofer in stock that I already had my eyes on, and their regular price was cheaper than Best Buy's sale price for the same unit. I actually ended up purchasing the subwoofer during this visit, and they even gave me a discount off of the listed price! Unfortunately, I still have a bad taste in my mouth from the poor treatment from Video Only a few years ago. read more

These guys are awesome! Forget Amazon.com, BestBuy, BH.com or any shady internet video store. If you are in the bay area looking to buy a TV or audio equipment you owe it to yourself to check VideoOnly especially in Dublin. I didn't know this store except for a furniture store manager referred me to them. I am glad I got introduced to VideoOnly. I pre-ordered a Yamaha RX-A1050 and no one beat their price. When they called me when it was available I came down and low behold gave me great deals on speakers and a TV. I couldn't walk away from the prices they quoted it was just amazing. I already did my homework so I knew they were really taking care of me. The store manager's customer service was hands down the best I have had in a long time. I was talking to someone who knew his stuff and serving me like I was someone special. This is the reason these types of stores should exist. Please check them out before you buy at an internet site. You support them because they actually add value to the experience and give you a great deal! read more

This place wouldn't be a bad place to order a tv, if said tv actually ever CAME. I suggest doing your homework before going in - both time I went in, they tried to talk me into a different TV than I was interested in(Seriously, this place LOVES plasma tv's. Thanks for the talking to, but I would like a LCD. Not the plasma). But hey - it was the black Friday weekend and I got a smoking deal on a TV. They charged me in full for the tv. Three weeks have passed, and I am seriously doubting if the tv will ever show up. When I call and ask for a status of the television, after the two week time frame for delivery I had been given was up, I am told that they will have my salesperson call the manufacturer for an update, and call me back. That never happened. The second time I get told that the manufacturer doesn't tell them when they are coming in. But that it probably won't be before Christmas. So, lets get this right. I am sold a television they don't have. They charge me in full. All they can tell me is that it will come someday, but if I would like to cancel the order (oh, and I can drive the half hour there for the pleasure of getting my money back) they will support me. But oh, on Amazon it is more money. Well Video Only, maybe it is better to give my money to someone who hands me the goods when I hand over the cash for a few more bucks, than to shop with you and live with the dream of having a nice new TV. At some point in the future. How far in the future, they don't care to wager. I've never had a retail store care less if they made their sale. I think I will be calling to cancel my order tomorrow, and then, will never be shopping there again. read more

BUY FROM VIDEO ONLY - YOU'LL BE SORRY- VERY VERY SORRY!!!!! After Video Only failed to deliver my TV TWICE the sales rep Kraig said that he'd pull all strings to make it better. The installer came to my house - and AFTER he finished my "free" installation, gave me a bill for FOUR HUNDRED DOLLARS as I was leaving to take my daughter to an event. Video Only NEVER told me that I would get charged - my INVOICE said "$0 delivery", "$0 installation", "$0 item hookup", "$0 system hookup", "+removal of old TV". That's all that occured for $400! The installer never said that he'd charge me, and Video Only never told me that I'd be charged -- in fact, they said that they'd make it better! To top it all off, the installers took a half day because (1) they had to reinstall my satellite box which they originally installed in a place blocked by a sofa (i.e. - remote would not work from anywhere), and (2) they said that my subwoofer was defective, so they sat around in my house for an hour while I got a new subwoofer -- only to find out that they placed it too far away - they original one was OK. WHAT A RIPOFF !!!! IF YOU BUY FROM VIDEO ONLY, YOU'LL BE SORRY!!!!!!!!!!!!!!! BTW - they should have ZERO stars, but 1 is the minimum to post read more

My 4th purchase from Video Only! The staff is so knowledgeable. Good prices and service. And the delivery and set up today is by far the best I've ever experienced. Thank you Video Only! read more

I have to say I would give this business more than five stars. I purchased a 65 inch smart TV from Best Buy that had lines across the picture - It took them three days to come pick up the difective TV they had delivered. I went to Video Only and had a great educational experience on the different brands, pixels per panel ect from Greg. He helped me pick one out. Unfortunately, this one now had vertical rainbow stripes!. I assumed it had to be the cable but called anyway. Greg was not there but the manager Marty was. I told him I was going to call Comcast. He called a little while later and asked me to connect a HDMI cable and turn to a movie non-cable station, then I would know. Well, now the TV wouldn't even turn on. Marty went to the extent of having a new TV delivered to my house within hours! Could not be more impressed with this store and the employees! read more

I am very pleased with the customer service from video only! Sean was great...very friendly, patient and above all not at all pushy! I felt I walked out with a good deal too! Thank you Sean and video only! read more

This place is awesome. i didnt go in to buy but when i saw the prices and looked online for it places like best buy, amazon, sears. they all were atleast 200 or more. i highly recommend going here for your next tv... read more

I am a little confused why people are writing bad reviews about this store. I have nothing bad to say what so ever. I walked in there and Jeff the manager that I am supposed to "be aware of" according to "Steve l" a reviewer was extremely helpful and very knowledgeable. I came in with my neighbor which he is and audio video guru. He knows it all and was also very impressed with Jeff's knowledge. I would recommended him to all my friends and family members. And he even worked me a little extra special deal on top of there sales price. Jeff is the best. read more

Went to Vidoe Only with my wife to shop for a new tv. We ended up leaving the store disgusted because the salesman, Craig, wouldn't stop staring at my wife in an inappropriate manner. So we left and purchased a tv from Best Buy! There should be a choice for zero stars! read more

Left this review dormant in my account for over a year but have to share it, hopefully things have changed. My wife and I have been contemplating a flat screen tv purchase for years. We've recently decided that now is our time to make this purchase. We did our research and planned accordingly- we know what size we are looking for (50-55 inches), most of the bells and whistles, and what types of tvs we are OK with (LCD, plasma, and LED are fine by us). I had done some pre-search and knew that I liked Samsung, Panasonic, and LG options. Knowing full-well we could shop online, I had heard good things from discriminating shoppers about Video only and I have heard their radio ads incessantly for years. I felt confident that we could get a fair price (not lowest of the low) and good service should we ever need to lean on that- things that are worth more to me than the best price. We stopped in on Saturday 100% ready to buy. We were greeted by a motivated sales professional named Shaun. We liked Shaun. Shaun was nice. Shaun talked us through our pre-searched suppositions and Shaun showed us TVs that fit what we were looking for. Shaun gave us his thoughts on Plasmas vs LCD/LED and supplied us with supporting documentation to help us along those lines. Shaun left us alone to browse at our request. We wanted to buy a TV from Shaun that wasn't in our original configuration set and we did buy a TV from Shaun. Shaun and the accompanying paperwork were very good at detailing all the flexibility we had to make returns, price-match, and feel good about doing business with Video Only. We placed the delivery order for the next day. That evening, due to the new model/configuration we purchased, I did some quick price-checking online sinceand realized we were over-paying for the TVs going market rate (not just internet rate) by several hundred dollars. I called Video Only and spoke to Shaun to see what we could do to feel good about this thing that will be on our wall for years to come. He asked his manager if we could match the price and the answer was yes, just not the sales tax discount. Understood and all good. I was told I needed to come into the store to change the paperwork. We made plans to go that Sunday afternoon to take care of paperwork. Karma plays a knowing hand when I left my wife and child in the car as it was raining and it shouldn't take long. Shaun is busy when I get there so I present my paperwork and describe my situation to another guy behind the counter. He immediately finds a manager, apparently the one who had approved the price reduction. He tells me the deal again and I am still good with it, just like we talked about earlier that day. Then, he starts stacking this amazing deck of negative circumstances against making purchases online, all fine things to consider, all things we've all dealt with before. Without taking a breath, he rolls through 3-4 common concerns for buying expensive things and begins to get pretty fired up about it. Starts asking me if warrantees don't matter to me, if I want to be "screwed" by cracked screens, and if I am ready to essentially face life television free for the long future ahead. This doesn't sit well with me as an informed consumer so it causes me to shut down a bit. Without much of a pause, he assumes that I am no longer going to purchase the TV fro them, which was still my full intention (I even left the "upsell HDMI cable" at home because I thought it would be joined shortly by my new HDTV). He says "next time, just buy online and don't waste our time." I insist I prefer to buy local, he flat out calls me a "liar". Wow. I have seen sales tactics like this before employed by bad insurance sales people, extended service contract pushers, and even desperate soon-to-be-ex girlfriends. Its the kind of premeditated communication that really is off-putting, to the point of distaste. Mr Sales Manager has just taken me from wet and ready to dry and frigid with my only real recourse to request a full refund on my undelivered TV. I tell him calmly that I am not ready to make this purchase from him and that his tactics have made this the case. I tend to rely on straight up truth when I'm at such a loss for words. I then find the exact same TV at the online price I found at Costco, which automatically doubles my warranty on the set. Bought it on the spot from a brick and mortar store 5 miles away from Video Only. I am acutely aware of the challenges that brick and mortar retailers face with the powerful research tools consumers have and the low-overhead pricing that internet retailers can bring to the table. Mr Sales Manager proves the case that the hiring talent pool is shallow and brick and mortar is in more trouble than we thought. I won't go back and don't think that you are getting the best deal and we hope Shaun has found another job by now. read more

if you need a a good selection of tv's this place will give you the best deal an authorized place can give. forget best buy's rewards BS & Fry's (we pay the sales tax crap)...again go here first or you will be sorry! stay away from online stores.... ask for Ken C first if not available ask for Mark M..these guys are great, they will work with you. very knowledgeable, an honest & will be straight on comparisons, you'll get the best opinions..the next best thing about this place is (you can bring your own media & test it out on the tv's) try that at the other for-mentioned stores).....take all the time you need - not a bunch of people standing over your shoulder...best of all you don't need a private investigator to help you locate sales staff - laugh, you know it's so true.......cheers Video Only (Dublin)!!!!!! customer for life now...oh by the way I love my Samsung 65HU8550 WHAT A TV!!!!!! Sony, your no longer the one & only!!! so in conclusion for ALL your video needs make the trip..it's worth it.. the 85 miles round trip was well worth it..... read more

Wow!!! Don't let the cheap interior decor deter you. I bought a 75" Sony 4K TV and a 49" Sony 4K TV and was given a first-time shopper discount of almost $600. They even threw in two HDMI cables for free. FREE!!! The service was very professional and knowledgable with their TVs. I walked out very pleased. read more

I had a problem with my phone and although the manager was unable to fix the problem, he told me what I could do in order to possible correct the problem. He then gave me several alternatives in case I wanted to get a new phone, reviewed my current plan, and suggested a new plan that made it less expensive than my current plan. This service was hands above most places I shop and would not hesitate recommending it to my friends. read more

On the 14th of Dec'10, I purchased a TV mount ($307.29) from Video Only in Dublin. The same afternoon I brought the mount back , still in the box ,unopened. I was told that my charge card would be credited. Several days later I called the store and advised that my account had not been credited. Was told that it would take a day or two. A week later was told same story, two weeks later-SAME STORY-your account will be credited shortly. As of the 30th of Dec'10, MY ACCOUNT STILL HAS NOT BEEN CREDITED!!! Is this anyway to run a company? They have lost my business and I will advise my friends & family to avoid shopping there! read more

bought a surround sound 10 years ago and it was great to hear them all, side to side comparisons, from the cheapest to most expensive, right there in the store. Talk about making an informed purchase ! They weren't pushy, didn't worry about commission, didn't try to hard sell me. Wound up getting a mid range price unit that sounded better (to me) than the next 4 higher priced units. That made me happy, to find something that I loved within my price range. The unit still works great and I'm very satisfied with my purchase. read more

OK first off I have purchased 2 TV's from this store. My first purchase was in 2007, bought a Hitachi 42" T.V and of course recently a Panasonic 54". The second time was a much better experience than the 1st but I did a ton of price shopping. read more

Their motto is, "Don't Be Sorry" and that is exactly how I feel. After we purchased our TV system from them we were recommended to use their installer, Junior, a private contractor from Direct Home Services. We agreed to use him to install after he quoted us $350 on the phone while at the store. When he arrived he forgot to pick up our mounting bracket from the store and told us we had to go out ourselves to buy one. He would not get it himself even tho it was his responsibility. He then overcharged us for a universal remote and really overcharged for programming it. We wound up with a bill for $1100. Had I known he was going to start adding charges after he got there I would have shopped around for another installer. He also blew out our electrical while installing. We spoke to Marty the Manager about it and he told us he could not do anything and would have his general manager call us the next day. That never happened. I would shop around very carefully and avoid this business. They tell you they will take a few dollars off this and that but then grossly overcharge you for other items and the install. Very unethical business and does not have any accountability. Shop elsewhere; don't be sorry. read more