Not an authentic Verizon store, shitty service. No acknowledgement from any employee. Long wait time.

I just changed to Verizon, and all I can say is Steven is the best. He helped us through everything, and made the change easy. Best customer service I have had, thank you Steven! read more

I agree with another reviewer that one star is too generous. Simple scenario: If you order a case, you should receive it on the promised delivery date. Why the salesperson, William Lbrahim, didn't just tell the truth and give the correct shipping information on any of the THREE DIFFERENT OCCASIONS that I went into the store in person to find out why I haven't receive the case, is beyond me. There are many Verizon stores within close proximity to this one. Do yourself a favor, and go to a different location. Buyer beware. read more

This was the best experience I had with Verizon carrier. I got help from Jorge and he was very patient with us and he was very clear about all the promotions and what you can and you can't do. Compared to every other Verizon store that I have been to, this was the best location for getting costumer service and he was very respectful. All the other employees were trying to rip me off and they weren't honest and they were very disrespectful. If you wanna get anybody to help you get Jorge. Very nice guy read more

Excellent customer service from the staff here. Dan the store manager helped my family and I open 7 lines. Adding 7 new lines comes with a lot of questions. Dan did a great job answering all my questions and gave me a detailed description of what to expect on my bill, etc. I highly recommend this store, they will take care of their customers. read more

RODNEY is the best! He is knowledgeable, helpful, straightforward, and so easy to work with. I will see Rodney for my Verizon phone needs every time. His customer service skills are superb. NATALIE was also extremely helpful and much appreciated. read more

Am on the phone with Verizon as I write this and just found out this store lies to it's customers. Was told when I paid cash for a new phone that they would issue a credit of 132.00 from that balance I paid on the old phone. Am now being told by Verizon that I have to pay balance. Store can't issue credit. Can only give store credit. WTF do I ant with a store credit. Especially this store. read more

Walked in the store and was immediately greeted by Jonathan. We were getting a new phone and during the wait, Will helped me lower my monthly payment, replaced my daughter's screen protector and put up with all my shenanigans while we waited! From start to finish both Jonathan & Will were top notch. read more

Great service. Will recommend too all friends and family. Best deals around and all staff are great funny and respectful

be very careful here: We came in to switch 2 lines from Sprint and add 2 additional. They did not have the two S7 phones in stock (only 1) and said to come back tomorrow. Next day different sales guy (Dan), sets it all up, over an hour to transfer and then pulls out the bill. He put through new phones at full cost, no trade in - we show him the paperwork from the day before and he says "I'm sorry, that promotion ended yesterday and we cannot honor it". Think about it people, would you deal with anyone who did this to you? Very poorly managed operation, save yourself trouble and go to a professional dealer, these guys are clowns. read more

I went in today for a new phone and Rudy was extremely helpful and let me ask a million questions until I felt satisfied. He didn't make me feel like an annoyance, or make me feel rushed. He provided excellent customer service. read more

Just wanted to say a big "Thank You" to Will at this Verizon store. He made my visit so awesome. Honestly, I usually dread going to the store for a new phone, but this visit was made so much better, thanks to Will. He went over and above what he was suppose to do and it just made my day. He is an awesome young man and really knows how to treat his customers. Thank You again!! read more

Great service from Bernard Mc Clenton! He has become our exclusive verizon guy. Thanks for the best service! read more

Was time for a upgrade it was the first time in about 4 years. Great service made things simple I didn't get there until late Sunday I was helped with no problem and not rushed. Jason the manager was great in helping myself and I had to go back the next day to change my phone because I should have gotten a bigger phone the first time. I changed a Samsung 7 phone to a Samsung Edge 7. Great staff and very easy to deal with. read more

I went to Verizon on Hamner in Norco as my phone locked up for some reason. I was helped by the store manager there, I think his name was Daniel ( ???) He was very kind as I am NOT tech savey. He fixed it for me and helped me get it set up with a new password and ID. I am a happy camper and would tell anyone to go there. Thank you so much, Linda L. read more

The Verizon repair tech Danny Garcia tried effortlessly to get my old phone to power up to transfer some pix that had a lot of sentimental value to me. Although he wasn't able to, it wasn't from lack of trying or understanding. He didn't even charge me for his time. When asked about what the charge was, he replied "no charge, it just seemed really important to you." Thank you Mr. Garcia! read more

Will went above and beyond to make sure I had what I needed. I always dread going to any store to talk about some sort of product issue because of the huge hassle it causes but I left the store super happy. Easily the BEST customer service I've ever had. read more

While on vacation in CA, I had to quickly find a replacement charger for my phone. Unfortunately, I found the wrong place to give my business. The guy named William working at the location was extremely rude. Very unprofessional and sarcastic. They didn't have my charger which I understand but I was confused why William was not willing to check with another local store or order it for me. I called customer service and they assured me I'm not being unreasonable and they definitely should try harder to assist me. No worries I bought my charger through Amazon. It was delivered to our hotel room quickly. read more

I drove from San Jacinto to repair my iPhone 6 Plus. I had no idea Verizon had a repair shop. I'm glad it was in decent driving distance. Francisco from the San jacinto location referred me to Danny Garcia in Norco. He gave me the hours he worked and his cell phone number. I was in shock he was being so kind and helpful. I am absolutely impressed with the customer service I received at the location in general and especially from Danny. If anyone needs repairs on their phones I recommend going to this location and ask for Danny. read more

Verizon - Mobile Phones Near Me - Norco, California

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Great customer service! Had the phone I wanted in stock and got my husband's phone for him the very next day. No hidden fees. Straight to the point and explained everything. Also, highly knowledgeable on the difference in the current versions iPhone has to offer. Extremely satisfied customer! Highly recommend this location. Rudy was amazing! The manager Mark called very next day to check on our service! Top notch! read more

The assistant manager dominic was so rude..... I went in asking to change my plan and he comes out tell me many ways why my iPhone5s is worse then his stupid android ... So who cares if your stupid android battery lasts a week you don't argue with the customer ...... I am very very pissed off about this situation and hope he get a talk from his manager read more

I had a very similar experience that H.R did. When I read H.R'S post that he posted on 8-22-14 I tend to believe that the same fellow helped me that helped H.R., because the Verizon rep who was rude and mean also told me why his Android is better than my Iphone 5s.This was on Sunday, October 11 around 1:00 pm. I went in there looking for a case and this guy starts telling me why his phone is better and blah blah blah. I was not there to discuss the pros and cons of phones, nor do I care about any complex he may suffer from. I was there to buy a case for my phone, that's it. Not a big deal. He then went on to explain all the great things about Otter cases. I told him I had one before and liked it, but then I went on to share with him a bad experience someone I know had with an Otter case. He didn't like that at all, because as I was browsing the cases and with my back turned he threw a device very hard at the wall right next to my head and asked "did it break?" I should have left right then, but I stayed because I wanted to see how far this guy would go. Needless to say it got even worse, and to make a long story short I will just say that I will never go back. read more

This store has horrible service! They had like 3 employees walking around doing nothing and told me I need to wait 30 min just to return a phone case!! Spent about 5 minutes discussing with the manager how ridiculous this is and he's telling me that I can't "cut" in line of others checked in. I told him I'm not starting a new contract or buying a new phone that takes time I'm returning a phone case that takes one min..... And that the amount of time we have been talking about this I could have returned the phone case already!!!! What an ordeal! I also have my 6 mo old with me and did not plan on spending 30 min in the Verizon store.... Also their self serve pay your bill station is broken so If ur coming in to pay UR bill plan on waiting 30 minutes!! read more

Deceptive exchange policy. I didn't pay attention that this is not a corporate store. Not the same.

Such great customer service! The manager Jason gave us his undivided attention throughout the long process of activating five smart phones. If you need to pay a visit to a Verizon store, this one is the way to go. read more

Kyle and Danny are awesome!!!!!!! Broke my screen on my phone and they fixed it for a very reasonable price within hours. Yaaaaaaaa thank you guys sooooo much read more

I needed help getting a printout which shows all devices associated with my four phone lines. Kyle was very kind and polite and did not hesitate to give me that information. Thank you, Kyle, for your kindness! read more

This store the last few times I visited including today is just okay. The dudes who work here dont really offer a lot of knowledge about the phones and not a lot of genuine help. Just seeing how they were unhelpful to others made me wanna leave. I was lucky enough to have found a dock for my Droid for 6.99 so for the price I give this visit 5 stars. read more

They sold me charging cables with a lifetime warranty, now they refuse to exchange them. I'll never be back, that's shady business ethics.

Just coming off my last of many previous bad experience with this store. The person handling the "customer service" counter was rude, seemed put out to assist me, and appeared to be having a bad day. I am done with GoWireless! read more

Bad service on a return had to wait over 20 mins for authorization to return a cell phone charger that didn't work on my phone one day after I bought it. I really recommend you change that policy when the item is less that 20$ not worth the wait. read more

Dan is the man! People before product kind of guy! I love this kind of business! I will stay with Verizon as long as I can see Dan when we come in for service or help. I think he's the manager. If so, great example of leadership. Thanks for giving my wife and I the benefit of the doubt even when you didn't have to. read more

Call to ask if they have iPhone 5se, he says no we don't and hangs up. I had multiple questions...

I visited the store last week and although it was crazy busy, the service was exceptional. I was acknowledged upon entering the store and warned that it may take a few minutes before being helped since it was so busy. After about five minutes, I was helped by Jason. He was super friendly, knowledgeable, and able to help me with my issue. I will definitely visit this location again. read more

My fiance and I initially came here to get an estimate on a phone plan. We walked out with 2 note 4s, a tablet and accessories too! We were helped right away. Ryan was excellent in answering all of questions we had, friendly and professional. Mark the store manager was excellent as well. Definitely happy customers at "The Samsung's!" Thank you Ryan and Mark! read more

Just want to throw a big shout to Neil & Mark for outstanding customer service ! Above and beyond!

Went in to the store to get phones Eric helped us out 5+ stars for him he helped us out when there was another employee couldn't do his job correctly.When you need help go to Eric hes the one to talk to. read more

My experience is mixed on this visit. I was unhappy in the beginning but I must be honest and say Chelsea made everything right. I would recommend her, she does her best to help. read more

I came in with a phone I didn't care for. Brandon Maynard was helpful in getting me into a new phone and saved me money while doing it. I had a great experience. read more

I just bought 2 new phones and accessories..Had a great experience with Francisco! Thank you great job!