Stay away. If you need a Verizon store go to their corporate location in Walnut Creek. My wife went in here to convert a tethered iPhone to stand alone and was charged nearly $100 in extra fees that we did not need to pay had we gone to a corporate location. read more

I went here when my iPhone unexpectedly decided to stop working. The employees were able to fix it and mentioned I was eligible for an upgrade. No sales pressure at all though which was nice! I did decide to get a new phone and they helped me set it up. read more

This location is not a corporate location. They will try to charge you for unnecessary fees that are generally free at a corporate Verizon store. read more

Went to Verizon / Victra in Lafayette to switch back to Verizon mobile service from Xfinity Mobile after 5 years and Marvin helped us switch back. He was professional, efficient, friendly and VERY PATIENT with me as well as all the other customers ahead of me. It has been a couple of days of being back and I have NO ISSUES with my transfer. Marvin did a great job in making this a smooth Verizon transition. read more

I was having SIM card activation problems after returning from a trip abroad and was helped by Mo. Mo was quick, cheerful and professional. He knew exactly what to do and got my phone number up and running again. There was also complimentary cookies and free gear such as water bottles, sunglasses and tote bag Verizon was giving out. read more

We want to find a new carrier because t-mobile no longer provides service in our home, and we are in the market for new phones. We spoke with someone in the Lafayette office, and he was rude, condescending, and not clearly not interested in our business. Their prices are high, and he had a "take it or leave it" attitude. We will take our business elsewhere. read more

Went to the Mt. Diablo Verizon and was greeted immediately by Mansoor. Sanam was amazing and fixed my phone and got it back up and running! The customer service here is always exceptional! Thank you Sanam & Mansoor! read more

Actually shocked this place keeps its doors open with how atrocious their customer service is. Went in to trade in my phone, what seemed like the manager Marvin was helpful that day and we had to order in a new phone. All good, I'll come back and pick it up then trade my old one in not a problem. Needless to say, it took 3 more visits after that day to get the phone trade in completed and plan/promotion sorted out. Absolute waste of my time as I spent about 1-2 hours there each time with the other guy Mustafah who would have to call Verizon customer service to get help... Utter lack of respect for my time as a customer as I did not have a whole day to spend there not that anyone does or wants to for that matter. At one visit he turned of the service to my new phone in hopes of restoring whatever mess up happened in the first place to then leave me waiting for the new phone to get fixed so I could leave and go on with my day. Of course now a month later still dealing with on my account because of the way they set up the promotion and plan on the new phone, causing yet another few hours on the phone with regular Verizon customer service who was VERY helpful in sorting out this major debacle. Do NOT go to this joke of a store, find a REAL Verizon store to go to. read more

So Mustafa at the Lafayette, California store is amazing! Professional, polite, efficient, and he immediately fixed my eSIM card issue that occurred without any notice from Verizon or Apple. Mustafa is a star! Give him a raise! read more

Great customer service! The employees are very kind and helpful. While many customers tend to get impatient due to the long wait times, it's important to remember that it's not the fault of the agents in the store. They're doing their best to assist everyone as quickly and effectively as possible. I had the pleasure of working with Mansoor--he was very kind and helped me with my technical issues. Thank you! read more

I had a great experience this past weekend at the Verizon store on Mt. Diablo Blvd. in Lafayette. Rohan S. provided excellent customer service and made the phone upgrade experience go quickly and smoothly. He is only at this location on Sundays. read more

Really, really bad experience. The lack of support at the Lafayette retail location indicates it their sales process is likely fraudulent. I've wasted at least 20 hours on the phone and in the store attempting to fix misrepresented services, with no results. And adding insult to injury, Verizon's service in Lafayette is atrocious. read more

Honestly, the store is pretty pathetic. Do not trust anything they tell you, their customer service is ridiculously poor. They lied through their teeth to get you to sign up with them and when you have a complaint, the manager is never available. I've been now waiting 3 weeks to hear from someone. I have to call and visit every single day and nothing has happened. Take your business elsewhere read more

Avoid. This is NOT a Verizon Corporate Store. Rather, it is owned/run by Victra dba Verizon. Store personnel only interested in selling phones...offering trade-ins. Promised changes to line changes and pricing never occurred. I had to deal separately with Verizon Customer Service to affect the changes. Store personnel provide nothing written, despite my requests. No written description of new monthly telecommunications charges, nothing. Not professional. Avoid. read more

Man, I love this Verizon location! Juan and Jacob were amazing and totally helped me out. They were very nice to work with and very accommodating. They were very patient with all my questions and making up my mind. I highly recommend working with these guys. Lastly, they keep it cool physically in the building and metaphorically , they are just cool guys. read more

Do yourself a favor and go to another Verizon store other than the one in Lafayette. The manager (I believe his name was Juan) needs some professionalism courses. And, the other gal who Initially tried to assist me was all over the place. Again, NO customer service. The worst! read more

Go to Verizon corporate store in Walnut Creek or Emeryville, AVOID VICTRA AT ALL COSTS! You have been warned. One month in, over 6h on phone with Verizon trying to fix how badly my service charges were messed up by Victra. Store manager apologized and unable to help. Victra management still yet to call back. Swindled and got away with it. There are no consequences to these people, don't give them a chance. read more

Ugh. This was a wholly frustrating experience. While the sales assistant Tamim was helpful and trying his best, the process and outcome was incredibly painful. Next time, I'll try going straight to a real Verizon store, not an "Authorized Reseller" - it feels like they just got routed through the same phone support you and I would end up with. Good things- + Tamim was helpful + His manager, Eric (sp?) did a fantastic job of helping an elderly customer who needed assistance with her new iPad. + Tamim did a great job of reminding the lady behind me to keep her mask on (which needed to be done several times for some reason). + Tamim was willing to arrange for the phone I wanted to be delivered from another store (by picking it up himself) and offered to come in early to finish this up, which was impressive dedication to customer support. Bad things- - Incredibly short staffed. It took me 40 minutes to get seen. During that time I saw two customers leave in frustration. One poor woman sat in the corner for 40 minutes waiting and left without getting the help she needed. - Tamim gave me inaccurate information that my "online order had been cancelled" when I came to pick it up. Reading the reviews, it seems like this is a common tactic. So we initiated a new order, and 2 hours later, we ended up finding out that the previous port was still pending and we had to sit on the phone through 3 levels of Verizon support to try and resolve this. (I was later able to easily cancel the port request via text support.) - Tamim added device protection to two lines without asking for my permission - I spotted this in the invoice afterwards as a $0 line item and noticed that this was going to be billed by Verizon at $17 a month per line afterwards...thankfully Verizon support was able to clear this up for me. - The location (apparently all non-Verizon / authorised resellers do this) added a $20 per device "Set Up and Go Plus" fee. This is something you will not pay if you go to a normal Verizon location. They also marked up the cost of phones - an $800 iPhone online cost $810 here. (The Pixel 5 was $730 here, versus $699 online.) - The cancelled line still shows up on my Verizon bill as a $50 cost ($40 for activation + 1 day's worth of line access + fees): CHECK YOUR BILL after visiting this location. Overall, I'm pretty miserable. I was happy to deal with it and go through with it until they presented me with the bill and it became clear there were a number of hidden charges. At this point, I was stuck with one phone because Tamim had already processed the number transfer. If I hadn't already spent 3 hours in the shop, I probably would have put my foot down and demanded that the extra charges be removed. What an awful experience, I'll try my hardest to never have to go into this location again. On the brightside, once I used my wife's new line to call up Verizon directly, they were surprisingly helpful (despite my expectation of the worst). read more

If I could give less than 1 star I would. Terrible customer service (or lack of)! I stopped by and tried to pick up a phone I had pre-ordered that was available for in store pickup. When I arrived, I checked in but the only 2 people working were tied up with customers that they were working with prior to me walking in. No one acknowledged me or greeted me...I waited 15 mins and then left for an appt I had at the post office next door. I returned after wards and they were still working with the same people, still no acknowledgement or greeting. I waited 25 mins more and still no acknowledgement. Two other people walked in and waited for some acknowledgment and then walked out. I don't know if they were short staffed but they could have at least acknowledged us and asked what we needed because it was a simple pickup order they could have just went and collected while they waited for the other customers data to transfer. Overall just poor service. I ended up cancelling my order and won't be reordering. read more

The five stars are for the excellent customer service reps who I had the pleasure of dealing with on my last visit. I would, however, give very low marks to Victra/Verizon Corporate (see more about that below!) I was able to get hooked up with my new iphone 12 Pro and received the full attention of Daniel, Juan, and new employee Jacob, who was still in training. All 3 employees were personable, professional, patient, and extremely knowledgeable about the phone and answered numerous questions about my service plan options. They were also extremely patient dealing with (and even apologizing for) the computer and backend systems at Verizon that constantly seemed to be going down... Heads up to Victra/Verizon Corporate--please provide your store with better and more efficient wifi and backend systems. It doesn't inspire a lot of faith in customers when they're in one of your stores and the employees are getting bumped off of their computers and your credit card systems due to poor connections, etc. It also causes your employees to spend needless time dealing with these issues instead of addressing customers' questions and concerns. Daniel, Juan, and Jacob all handled these unnecessary computer issues with patience and grace, but they shouldn't have had to deal with them in the first place. Also, I consider it a bad business practice for Victra/Verizon Corporate to charge $1,010 for the iPhone 12 pro with 128GB when the Apple store is selling it for only $849 and then claim that you are "saving customers $300 to help cover the cost to switch to a new phone," when in reality, according to my calculations, you're only saving them around $100 when factoring in the fact that the customer has to pay tax on the $1010 phone and the $20 "set up and go" fee, plus the extra $161 you're (over)charging for the phone in the first place. And finally, you attempt to hide these costs by baking them into a confusing 24-month 0% payment plan. This is really not a great way to inspire satisfaction and continued loyalty in a customer you've had for over 16 years. read more

BUYER BEWARE Customers are being forced to buy overpriced accessories along with new phones. I waited 2 hours in this understaffed store to find this out and walked. I won't do business with an operation like this and Verizon will be getting a formal, legal complaint against this privately owned store. While waiting I saw two older women forced into this manufactured requirement. I buy many apple products per year and was hoping to make this my new go-to shop, but will not comply with these unlawful tactics. They will never win the long game. read more

Tamim gave me the same shpeal that my "online order had been cancelled" when I came to pick it up. Reading the reviews, it seems like this is a common tactic. Pretty nightmare to deal with to be honest. I'd avoid this store AT ALL COST. What ended up happening was it also cancelled other orders I had in flight and is now a pretty nightmare to deal with across the board and just finding out about it how this one thing rippled effect to everything else. As you can see from another recent review, a lot of shady tactics without asking for permission to take advantage of the clientele that probably go to this location. I also had to wait upwards of 40+ minutes when I went to the store and saw it happened as I waited. My favorite part after the "order has been cancelled" fiasco, is him putting on a show about it. Shouldn't be selling phones, but in theatre instead!! Guess I needed it since I haven't been to the movies for a while! Anyways, we'll just see where the FCC and FTC complaint lands with this... all this for new phones lol. read more

Daniel was filing in ! Hes not even part of the lafayette staff...Hes from San Jose. This dude is the best..he'll steer you right relying on your needs. He's a commensurate listener...he hears very well. Took care of my needs without a hitch. Thank you Daniel! Ill bring in my GF on Saturday to buy a new phone. Took my GF there & she bought a new Samsung 10+ and all trimmings. She got the same fabulous service from Daniel & Kirk. The phone is just what she needed & they made the process easy! read more

Pretty helpful staff, which is like 90% of what I want in a phone store. Knowledgable and proficient with products and plans. Stayed past close to help me with SIM card for unlocked phone. Generated new phone numbers until we got one we liked. Day-After Update: Received both personal email and personal phone call follow up from store manager insuring that phone and setup are working properly. Nice to feel that support. read more

Verizon - Big clean store - Mobile Phones Near Me - Lafayette, California

Lacey was one of the most friendly people I've ever met in the hospitality industry. She did what she could to discount everything to make it as cheap as possible while maintaining a very personable level without ever trying to upsell me like most others would. Best customer service ever read more

Easy process, wonderful service. Made an appointment and was seen right on time. Easy no hassle and nice people.

Thank you Juan and Lacy I appreciate your help in making this upgrade as easy as possible. I would definitely recommend making an appointment with either one! read more

Lacy gave my husband and I the best customer service experience with our new phones. She was so patient, efficient, so friendly and can multi task like nobody I know. I hope we get her the next time we need anything! Thank you Lacy!! read more

Lacey has the most amazing customer service! She really went above and beyond to help my mom, sister and I out!

I had a version 6 IPhone and finally had to get a new IPhone 13 and was dreading the experience. However Juan the manager of this store handled the lengthy process wonderfully. He was smart, personable and very patient with me. He fit us into an empty appointment slot immediately and gave us full service. He spent a long time searching various plans and gave me the best deal possible. I was extremely happy and grateful. read more

DO NOT conduct any business with this location. We were encouraged to place an order for a new Iphone, and were told it is easily cancellable if we change our mind. Well, we changed our mind, called them up and cancelled the order. Victra received the phone and 3 months later, it is still showing up on our bill. Invoice was not cancelled and i do not have this phone in question. No one will take responsibility for clearing up this mess, not Victra, not even Verizon. It's a hot mess. read more

They are THIEVES! THIS STORE IS A SCAM DO NOT GO HERE!!!!! I gave them $670 toward a new phone, and they did not apply it to my account. I've been going back for 4 months to get my money and they keep telling me it will apply in the next billing cycle. I finally demanded a check from them- I was told it would come by the end of December. Shocker, it didn't arrive. I went back and they said it takes 4 weeks. Basically they took my money and feed me a bunch of crap to get out of the store. To make it worse, I traded in a phone for a $200 credit and that hasn't been applied either..... I'll be filing a claim with small claims court this month. Do not go here PERIOD! *** Both Juan, the store manager and Anthony Wilson, the regional manager are fraudulent people and should be FIRED IMMEDIATELY ! Thanks for the reply Victra. I have emailed and spoke with you and you DID NOTHING! read more

Jose was extremely knowledgeable and helpful! I definitely recommend this location. Thanks for the great service.

Amazing service. I needed an old phone activated as the new phone had a charging issue. Daniel quickly solved the issue, and helped me download a few Apps as well. In 30 minutes, I had a functional phone with the latest App technology. Bravo Victra and THANK YOU Daniel. read more

I went to Verizon in Lafayette CA to switch from a different carrier to Verizon. I have an older phone and I wanted to keep the previous number and it had some complications but I worked with Darrylynn and she helped me make sure everything was taken care of. She was patient, helpful, and easy to work with. I will definitely recommend friends to Verizon, especially the store in Lafayette. read more

I went to a local store to get help using my iPad as a hotspot to connect to my computer while on the road. They sold me a prepaid plan that will not allow me to connect my computer. The opposite of what I asked for. I didn't find this out till I was on the road. I've spoke to them and they will not fix the service or provide any refund to make this right. They insist when I said the word "hotspot" that is does not mean I'm going to be sharing WiFi with my iPad and computer. Most people want service on their iPad. Don't go there if you expect any sort of assistance or customer support. read more

This is by far the most absurd experience I had in my life, I thought for a second that I was been part of a comedy show. Shaheen was not only the most unqualified person to perform my request it was also the rudest and unprofessional customer assistance that ever had contact with. My intention was to port my current number from another carrier into Verizon and have a 100 dollars monthly plan. Which is funny during my 30 minutes there 2 other customers came back complaining about other services that he performed, not sure what's going on in that store but for sure never will back again, already canceled my account with them and staying on my current phone provider. read more

I came to this store for the Manager, George. He helped me a long time ago at another store and proved again his interest in customers and knowledge of the products Not all stores are equal, and the staff makes a big difference. I recommend coming here for mobile phone issues, and I strongly recommend asking for George. Thank you read more

I'd give them -5 if I could. Unlimited they say is $65. But nooooo. They charge a install fee of $20 each month so it's actually $85 for the same plan att&t and Metropcs sells for $40. Verizon $85 Everyone else $40 And When I went in to change over to verizon they did that "sell a phone" bs. I walked out with a phone I didn't want. Tried to call them immediately after I got in my car on my way to a job. No answer. So I left an urgent mssg for the girl who sold it to me. No reply. Charged me $70 the very next day to return the phone I never wanted. read more

If you're looking for quality service, I highly recommend this phone store. They were closing and Daniel and his manager stayed open long enough to completely help me. If you need to activate a new phone, or buy a new phone or accessories, I would run not walk to this Lafayette location. read more