Fooled me twice, shame on me. Customers beware: this store is owned by a third party, not AT&T. The employees aren't unionized like normal AT&T employees but are instead paid by commission on any extra services they manage to sell you. They blatantly lie to you to make these sales and additions to your bill. I've been sold entire extra lines, with no phones or devices attached to them, twice during the past five years. This most recent time, the salesperson told me my bill was going to go down with all the changes she made to my account, but instead, it went up by $150 a month. I spent an hour on the phone with the real AT&T to sort the entire mess out. The customer service rep told me they have constant problems with these third party stores, and that the salespeople are "probably former used cars salespeople." She seemed exasperated and advised me to only go to corporate stores or do my business online. She said the only stores actually owned by AT&T have the Union sticker on the door which says, "CWA." I think the reason they take so long with each customer in this store is because they are trying to wear you out so you don't pay close attention to what you sign. Maybe I'm the last person to realize this but I thought the store was an official AT&T outlet and the employee was acting in good faith. None of this was the case. If you do go in to this store, ask for a breakdown of everything and read all the small print before you sign anything. read more

They need to improve on their service. Person that signed me up had no clue what she was doing assign the wrong phone number to my account did not check to see if Wi-Fi worked in my area. I cannot use the TV or my phone in the same room at all. You need to get rid of Remmy. read more

Super super wonderful staff! Remmy helped us out and we are so happy with our new phones - they went above and beyond to make sure we were satisfied :) read more

This company is exhausting. Was doing fine with my service and consistent billing for over five years, and then suddenly they decided to increase my rate by almost 40%. Notified me by a very subtle email and then one day, a few months later, I noticed the size of my bill. I called, and per usual, sat on hold until I was connected to a lovely woman who unfortunately was trained in the ATT "let's remove any semblence of self-awareness" program. She failed to recognize my issue and instead tried to upsell me. After I stopped her mid-sentence, we settled on the fact ATT f'd up and I was being overcharged. Instead of sitting on hold while she read through all the ridiculous plan options (while still upselling), I opted to hang up and try on my own online. Fast forward months later, and I'm waiting for my TMobile SIM cards to arrive. read more

I never write reviews. I have been to this store several times over the years (I clearly haven't learned my lesson(s)). They consistently mis-represent facts and flat out lie on what you are getting for what you pay. Was there again yesterday to get a new phone for my son. After asking the woman several times what plans/phones were available, we made our selection and left. Got home and rec'd a text stating the details of our plan and saw that it included the $10 extra a month for the "Next Up" service, something we didn't want. This has happened every time I've gone to this store. I called back upset. She tried to justify the plan by saying that was the one I said I wanted - ignoring that I had asked her several times if there were other options - which she stated "no". When I got angry that she was still not representing the truth, she told me she was going to hang up on me. Never a semblance of remorse or a hint of apology. Avoid this store. Go to Apple directly if you want an iPhone. They are always nice and honest. read more

Showed up during business hours and it was closed! No reason why! Either adjust your hours on the door or be open when you say you're going to be open! read more

Thank you to Chris for the outstanding service we received today! Both my husband and I came in today to upgrade our phones and we were delighted to work with Chris. He was extremely helpful, quite knowledgeable, and the consummate professional! He made the experience, which can typically be pretty lengthy and complicated, very easy and breezy. Would definitely recommend, though, that AT&T consider hiring more staff. Chris did a fantastic job, but was constantly hounded by rude customers who were impatiently waiting to be helped. Chris was the only one in store and received the brunt of all of this impatience. Despite being threatened (which was totally uncalled far), he continued to be extremely professional and emphasized that they would help the waiting customers as soon as they were able. 5 stars for Chris. 3.5 stars for the staffing shortage. read more

Today, I stopped in this store since it was near Susie Cakes and I was in the neighborhood to pick up a yummy birthday cake. First, there were no customers in the store and three employees there when I arrived. The employees said hello when I came in ... but it was nearly 5 minutes before anyone actually came over to help me. The one girl kept going into the back and doing things at the cash register and did not acknowledge me there. Once she came to help me, it was a rough start. I had my receipt with me to replace a Zagg topper that cracked. I bought it at AT&T. I had the receipt. And I bought one for another phone and it had to be replaced before and it was with ease. But not at this store. Oh no. The manager Ty did not want to help get this simple request done. It's so interesting. When you buy something from the store they make it seem so easy if you need it replaced or insured... But the problem is, and when you actually do go to use the service, they make it impossible. And that's what happened today. And I did not make it easy and chose not to. So I left the store unhappy and unfinished. I will simply go to another store and see what happens. Hopefully I'll get someone much better than Ty who actually wants to help. read more

I can't with this guy! We didn't even get a " Welcome, how can I help?" from Darin. He just sat there gazing at his device while having a conversation with someone on his phone that was in his pocket. I said "Hi", he just looked at us like we were really annoying him. We arrived there 2 hours before closing. His behavior was as if he was ready to leave, and f*ck anyone who came in. His attitude was SO sh*ty, and he had NO customer service skills! Not to mention his pants were sagging way down his thighs, showing his underwater to the point my girls asked me why his pants weren't on properly. We simply needed help with a return. He couldn't even figure it out and called for somebody for help, which wasn't helpful at all. We tried to engage with him many times and got no response. We were clearly an annoyance to him. When we were finally leaving after around 40 minutes of nothing but a bad attitude from this guy, I still said, " Thank you, have a great night." He completely ignored that, too. Don't come here. The Lafayette location totally sucks! Walnut Creek is way better! read more

AT&T Store - Meet Darin who hates his job & it's customers! - Mobile Phones Near Me - Lafayette, California

I walked in to buy an iPhone. That's it. Super simple and a profitable 10 min for whoever picks up the request. Staff was dismissive, inattentive and was more concerned about upselling me on plans I explained five times I wasn't interested in. On the 6th time of saying I just needed a new phone as the employee was talking about the amount of my bill outloud to the store, the guy looked at me like I kicked a puppy and said "excuse me I'm speaking to her" (the other employee). So we walked out. What the hell happened to customer service, basic decency... I've literally been going to this AT&T since I got my first cell phone like 20 years ago. Go elsewhere. What a joke. read more

Good service. Got the job done. I'd come back. Store is full of products and gadgets. Very clean and organized.

Whoever is staffing the store has been on lunch break for quite some time. A sign is in the window noting "On my lunch break, my apologies". People have come up and left, seeking another retailer. I've had the opportunity to wait, but can't wait forever. I've been here over an hour already, and I ended up being able to solve things online. Hope the sign was from today... read more

I was having issues transferring data to my new iPhone and Kenny help me!! He was courteous, knowledgeable and very patient with helping me resolve my issue. I was also worried that I was running out of time to turn in my phone! I thought I had 2 weeks only and he reassured me I have a total of a month Thank you Kenny for giving me peace of mind too read more

Bought new phones with trade-in (while researching options, was told that this store which was upselling AT&T Internet had no internet/wifi in store and that it was out for months). Rep told us that we would receive phones and return envelopes for trade-in in a few days. We received phones but no return envelopes. We went in to store but a different employee said that the trade-in value was now lower. Suggested we come back next day and talk to the original rep. Next day, store was closed during business hours (hand-made sign that rep was "on break"). Later, Customer Service rep emerged from the back and closed it right in front of us saying she needed to go home and we should come back the next day when "Chris" would handle it. read more

It is generous to give this store a 1-star. I went in to buy a new phone, I did my research and knew what I wanted. The person who initially helped me was new, and was unable to answer a single question w/out going to the manager for clarification. When he and another worker went to retrieve my phone from the safe, I was told this may take 15 to 20 min. After waiting 20 min I asked the manager, what could they possibly be doing that it takes over 20 min to get the new phone from the safe? His response, well that sales person new and is being taught. An 1.5 hour later, no phone, no discussion regarding trade in or rates.... I left. read more

We were there for close to 3 hours today to get new phones. The gal that helped us had been there for 2 months. My new phone could not be synced to my old one after all that time (she messed it up) so I left the phone there to finish syncing. I get there 2 hours later to pick up my phone to be told it had not synced yet. The paperwork the previous gal had done was all wrong and they couldn't credit me my old phone because of her mess of the paper work. Now they want me to come back again when the manager is there to fix that problem and that person will not be there for a few days. No one told us that the new Iphone 16 pro needs a totally different adapter to charge to the outlet, so that's a problem. When you go to this specific store (which has been terrific in the past) make sure you get a sales person that knows what they are doing. I do not want to mention names, just PLS ask for experience! read more

After almost a month of major screwups by AT&T in Pleasant Hill and one extremely unhelpful visit to the Walnut Creek Store, I went to Lafayette. Taylor helped me in about 20 minutes. He was super polite, apologetic for the other stores and verified that I was getting all the discounts I was entitled to. The store was clean, comfortable and felt welcoming. If the DM for this area see's this--You need to send this guy to train your other stores. They are so lacking in customer service. Taylor is the best. read more

I worked with Darin today to resolve an ongoing issue that was impossibly to resolve over the phone. He was very patient and worked with me and his available resources to get my issue taken care of. He was professional, helpful, and understanding. I really appreciate you Darin! Thank you! read more

I don't usually write Yelp reviews. And writing one for an ATT seems strange. But I had such a refreshing experience there yesterday I just had to share. The woman in charge of the store was so incredibly helpful, competent and human it really made my day. We had a n issue with a phone we ordered and it didn't arrive at the house. Within 2 minutes she was able to figure out what was going on and had a resolution for us. It was a really pleasant surprise and a far cry from trips to ATT in the past. Thanks for making my day! read more

Only 1 employee works there today. I walked in to the store, 3 people a head of me and the employee told me he will be the only one working there all day. It's not fair to employees and customers to have only 1 person working. read more

Both T and Joe were super helpful as soon as we stepped inside the store and continued to be attentive the whole visit. If you're looking for fast, painless, and informative service this is the AT&T to go to! read more

The place feels really sketchy. The attendant there wouldn't answer any questions until I gave him my driver's license to scan, then he kept asking questions about personal information claiming you couldn't give me any answers until he had entered those in his computer.... Really weird vibe overall and not at all customer oriented. I ended up leaving and ordering online instead... takes a few days longer but I would have been really worried had I provided my credit card info to the guy working there on top of all the other data he was collecting... read more

Where do we start? Could it be when I called and asked if they took appointments and the woman said "no", walk ins only? Then lied that she never answered the phone. Or when I asked about the iphone15 promo and the woman said, "what promo is that?" The promo featured on your large advertising banner in the store! Or maybe it's because it appeared she was the only worker in the store until a guy came in for his appointment (!). What was the other worker doing while we all waited around? Could not have been lunch because it was after 3 PM. Terrible customer service and lack of training. read more

Waited one hour for service, was welcomed initially when I walked in (a hi hello thanks for coming in), then wasn't spoken to or acknowledged for the 60 minutes until it was my turn for service. Through the wait, reps were chitchatting with customers about things other than phones and services the entire time (which I completely understand in terms of building relationships with customers), but when there are other customers in the store for 60+ minutes there should be some sense of urgency to get to the waiting customers. This potentially could have been related to someone calling out and being short on staff, but management should figure out something to combat this issue... whether it's hiring employees who know how to speed up the sales process when needed, or staffing the store more effectively. Or even a floor manager checking in with the waiting customers. Note that this store did not have a "make an appointment" option on the website when I checked before my visit... so my recommendation is to take your business to a store that has this option... or gamble with a long wait time. Lastly, when helped, the rep did have a thorough answer for my question which is why I'm giving two stars instead of one. read more

Today I went to AT&T store in Lafayette with some issues and needed help. The salesperson (likely she is new)asked me how she can help. Any question l had was answered with "go online ". I attempted to explain that I've been online that's why I'm here in store, she would confine to tell me to go online. I honestly felt like she wanted me to go out of store. I was taken aback at how badly her customer service was. But the manager (MIKE) approached me and helped answer my questions. He took the time to helped me, he was patient and very kind. Honestly, he really standout and I truly appreciated him! I'm glad he was there as manger! read more

I love the guys in this store. Jamal and Chris not only held my hand and walked me through the entire insurance replacement claim (after seeing how many times an Iphone can be run over by cars and still sort of function after leaving it on top of my vehicle), AND then fully put my Humpty Dumpty life back together again 2 days later after receiving the replacement phone by restoring my whole system, they additionally were super fun to hang out with in the considerable amount of time it takes for the full restoration process. The lesson learned was to try as hard as possible to not leave your phone on top of your car and drive away but the silver lining is knowing if you do, you'll get to hang out with these two super nice guys. Thanks Jamal and Chris! read more

I went in a while ago and was helped my a lovely woman named Lacey! She was extremely helpful in every way and also very funny. She definitely knew what she was doing. Thanks for the great service, Lacey!! read more

I wish there was more I could do beyond writing this review for the employees of this store...the training, dedication and empathy that all those that we worked with showed was truly above and beyond. As far as stores go (decor, selection, stock, etc...) it was average, but the lengths that the employees went to ensure we had a positive and well-informed experience was tremendous and very impressive. Penny- jumped in to help us midway through to help speed up the new service/phone set up process for me and my wife. She was highly personable and great to work with. It felt like she genuinely was excited to help us. When we hit issues with our (3rd party) phone delivery, she troubleshooted with me on the phone and even provided her cell for me to follow up with - eventually resolving the problem (even after hanging on for 20+min with me). She even (unsolicited), texted my wife to let her know that both her and Ghewa would be at the store after 6pm close, and one of them would be sure to be there to make sure we got set up in the same day. You could tell that not only did Penny have a positive personable attitude, but it was clear she was going to do everything in her power to help us that day. This level of service felt extraordinary and uncommon for these days. Ghewa - I left today being absolutely in awe of Ghewa and her skills as a manager and as a coach for her employees. She was highly efficient & personable when working with her, sure. But what was even more impressive was the way she supported and developed her team. In multiple instances she had "teaching moments" with her team (having them present offers to us, ring up our specific discounts, and jump in to parallel process our consultation). It was readily apparent that the competence and demeanor of the team was a direct reflection of her leadership. I even overheard Ghewa coaching a jr team member (after the individual completed a visit with a guest) asking them to reflect on the visit and think about what could've been done better/differently and write it down. Again, the level of connection, competence and support we felt from the entire store team was downright surprising and impressive (my expectations were very low going in tbh). If someone from AT&T corporate or field/region wishes to follow up on this experience, I'd be happy to share all of the things that played out during this experience as I think 1) this level of professionalism really should be recognized/rewarded 2) this experience had a number of teachable/repeatable positive moments and other stores could really learn from Ghewa and her team. Both Penny and Ghewa were absolute rockstars. read more

July 28th - definitely call ahead to make sure they are actually open. Been here 20min (temporary hours are 10-6) and store is still dark. Looks like I'll head to Walnut Creek, instead. read more

AT&T Store - Mobile Phones Near Me - Lafayette, California

Great service and took the proper amount time to explain the changes I needed to change our family plan.

This had been my att store for years. We just walked out unhappy and without a phone. Walked in saying we wanted to turn in our old phone and buy a new s10. We wanted to be in and out easily knowing what we wanted with money in hand. The sales associate had us repeat three times that we wanted to get a new phone. Then a manager Mike came up and said that we were being rude, for getting exasperated for explaining it three times. That is when we turned around and left. No wonder there wasn't anyone in the store when we got there. read more

Went into store on a Friday at 2:05pm for help with iPad service only to find a scribbled sign on the door that said "at lunch be back 2:45." read more

My husband and I recently visited the AT&T store in Lafayette to resolve an issue with my new iPad. Tony Thompson the Assistant Store Manager helped us and resolved the issue in what felt like nano-seconds. Tony was highly professional, technically astute, and a joy to work with. This was our second visit to the store and each time we experienced the same level of excellent service. Tony thank you for your help and please know your store will be our "go to," for all things tech in the future. read more

My old AT&T phone locked up, so I ordered an upgrade over the phone with AT&T national. They botched the order in giving me a new line ( I simply wanted a new phone WITH my old number), so the Enjoy Rep that came by my house helpfully informed me that he could cancel the order, re-do the upgrade with another phone, but I would have to return the faulty-order phone myself to a local AT&T store. I dropped by this particular store and Naj regretfully informed me that theirs is not a "corporate store", i.e. they cannot process my return for me. Fine, well, not fine, but the Enjoy Rep should have told me specifically to take it to the appropriate type of AT&T store. What Naj did do is figure out how to get a Security Key for my Microsoft Lumia 640 LTE. I couldn't get the Key at home, so that was a breakthrough. And even though it eventually didn't work ( my guess is that Microsoft has completely withdrawn support for these phones ), the phone is still locked, I am grateful for Naj being not only friendly, but proactive in problem-solving to the best of his ability. Good job! read more

Penny was super helpful to me. She made sure I walked out with everything ready to go. I really appreciated it. I went early-ish and there is no line. It was great. read more

I have never written a YELP review until now. I went into the store with a problem with my phone & Alyssa (the store manager) worked & worked & researched & tried MANY MANY things & she kept it up until she fixed my phone!!! She is awesome & smart. And she was also very nice to boot!! I saw other customers being treated well & having their problems fixed by the other staff in the store. This is a well-managed store & the staff is competent. read more

I had a frustrating experience with ATT corporate trying to return an unopened iphone 11. The manager of this store, Allyssa, went above and beyond to help me sort through the conflicting information and ensure service to existing phone was not compromised. I appreciate her help and will drive to this store in the future for all my ATT business. Thanks. read more

Best Service ever from Joe. I give him 10 gold stars for helping us out with an issue with my friends cell phone. He spent a lot of time with us and was very thorough. read more

Sean was so helpful to me and my sister. Great experience today!!!! He helped us with a new phone and our data plan.

Jorge at AT&T in Lafayette was great--patient, polite, and super-helpful. I came in to have a custom number ported onto a new phone, and he took care of it quickly, courteously, with grace and good humor. The most pleasant and efficient visit to an AT&T store I have ever had. Five stars. read more