I wish I read the yelp reviews before coming into this store *kicking myself in the booty!!** Upgraded 2 phones. The guy (Malid) was helpful in terms of helping me take advantage of the BOGO for the iPhone 8. I paid for what I thought was only the tax on the phones and he said he would email me the receipt. Unfortunately, I forgot about checking for my receipt until about a month later and just recently picked up a hard copy from the store. I also traded in a phone and didn't see the bill credit on my Verizon bill so I called Verizon and they informed me the credit was applied the day I bought my phones in the store. What??!! The guy didn't inform me he would be crediting the trade in value right then and there!! I looked at my receipt and noticed I was charged $49.99 per line for a Loyalty Program, yet was never asked nor informed of this when I paid. The trade in value was also applied at the same time so the total price SEEMED reasonable for the amount of tax on 2 phones. Not happy about this at all!! Basically I was charged for something I was never asked about nor agreed to purchase. The receipt states that the Loyalty Program can be refunded in 14 days and I'm way past the refund period. Lesson learned: Always, always get a copy of your receipt and check it!! read more

08/21/2016 went in on this day . Very rude, didn't make any effort to look at my phone . I have insurance and they would not offer to replace it since it didn't look broken . The Verizon employee didnt attempt to look at my phone and didn't offer any solutions . I am very disappointed considering I pay my monthly and have been a loyal customer , I would expect that they would manage my contract by ensuring my service is working . read more

Thank you Braden your customer service was incredible you have a terrific personality and are so knowledgeable-thank you very much for your patience and kindness-keep up the great work-Keira read more

I've been to this store since 2009, when IPhone4 first came to Verizon, no wait, even earlier with my LG phones. There are some busy hours when employees are taking turns for a break, so I had to wait or return another time, but I dont think that's something I should be complaining about because the service is done in walk-in basis. I recently encountered some serious troubles with my iphone, so I returned for a help. The manager was so knowledgeable and efficient, so he resolved the issues for me and specifically told me what to do for my next step. I've consulted websites, phones, or even ran to apples stores... but the manager (I'm sorry, forgot your name) was the go-to-person. Thank you! read more

I walked in to this store to be added on my family's plan. They charged me iPhone 8 64GB in space grey for $710 which is retailed for $699. They also charged me processing fee of $49.99 in addition to taxes for the phone for $55.12. So I paid $105 some change up front! I just found out from Verizon customer service rep.that if you go to INdirect store which is independent company doing business under Verizon, you are obligated to pay that $49.99 processing fee. You do not pay that when you go to corporate direct stores. I also found out my iPhone 8 was refurbished. How do I know that? I checked setting and go to cellular. Under phone time use, it says 11 hours 43 min!!! I just got this phone on May 25 th Friday . Today is 27 th Sunday . Who talks 11 hrs in two days?!!! My old ATT iPhone X says life time talk time was 1 day which I had that phone for 1 year! I am hating myself right now for putting my foot into this store. I DO NOT want this happen to anyone!! Go to corporate direct store or do it online directly! read more

Went in to upgrade to an iPhone X today- glad I got Brandon to help me today! Made the whole process super easy.such a friendly guy. Great customer service. I'll be recommending Brandon to anyone that needs an upgrade or any help locally. read more

It was my first time coming to this location and I have to say Brandon was very generous throughout the entire process. He went over all the plans and tried his best to find one that fits our budget. I really liked how he made sure we understood everything and when we gave him a call the day after for some clarification, he happily assisted us once again! If you are planning to come visit ask for Brandon!! read more

Brian was very help with my porting in & making sure i got my number over from a different carrier

Bryan was an awesome representative today and made my whole experience as smooth as possible. I had to deal with multiple phone calls and talk to many people and be guided me through the whole process so shout out to Bryan! Thanks again for helping me, appreciate it. read more

Not impressed by their Customer Service. they made unauthorized changes to my Verizon account, which I did not request and resulted in several calls to Verizon to correct. If you have total mobile protection and get a new device from them make sure you watch your bill closely. They removed my mainlines total mobile protection when they added my ellipses tablet to my account. I was also charged an activation fee for an item I won at the Orange County Fair, which I was told the activation fee would be waived. read more

Was helped by Nicole and she was so great to work with! We unknowingly went to the store when it was close to the closing time. We were opening up 6 lines and Nicole was very sweet and patient with us. She took her time to answer all of our questions and explain everything to us. We even ended up changing our minds on our phone selections, and she was very accommodating to us even though it caused her to work a lot more and even later. Not only that, she really went above and beyond in trying to get us the best deals as possible. I've had so many bad experiences with other phone carriers, so it was really refreshing to get such great customer service at this one. read more

This was the best IPhone experience I have ever had. I needed an upgrade fast, and when I got to the store they were closed. Brian was nice enough to open up and deal with my issue, above and beyond is what makes great customer service. And when I couldn't handle the transfer and back up at my home Brian got it finished the next day. Fantastic service. read more

We were helped out by Brian, and he was helpful and informative from the moment we walked into the store. He helped us upgrade one of the lines on my account and was able to answer all my questions. Super polite and friendly. read more

1.0 star rating3/16/2018 *****CONSUMER BEWARE***** This store should be a 0 Star rating, bad customer service, Employees are not trained, and misrepresents Verizon. I went into this store to upgrade my phone but did not received the upgrade promotion as promised. The employee who help me failed to process it accordingly. The store Manager Cesar tells me the employee is no longer employed and there is nothing they can do to help me. This store misrepresents Verizon by charging consumers a fee of $49.99 a Loyalty Program and not letting them know of this charge. It is stores like this that give Verizon a bad name. read more

When I came into the store Sabrina helped me buy my brand new red phone. She help me every step of the way and was very proficient and I appreciate everything she did to help me read more

I have been with Verizon for many years and it was time to get a new iPhone . So we went to this facility in Fullerton . It was nice to see that they are thinking of their customers safety. They allowed one customer at a time . Brandon the manager helped us . He was very knowledgeable about the iPhone and which plan would fit us best . After returning home with my new phone i needed some help . So I went back two days later with questions . I was lucky to have Brandon again . He was very patient and fix my problem . Being a senior it is nice to work someone who is understanding and patient . Will recommend others to join Verizon and work with Brandon! read more

I've been coming to this store for years. But it wasn't until my last transaction with Nate that I was compelled to write a review. I've never come across someone so resourceful, professional, courteous, and knowledgeable to work in any of the cell phone stores I've been too. He greeted me with a smile, made me laugh with a quick joke, and committed to helping me right away. I came in bc my old Samsung s4 was acting up. He addressed the issue, and gave me a few options. He went out of his way to review my plan, which no one had done before. After a few minutes, his best option for me resulted in a new Samsung S7 for me, he recommended getting a hotspot for my daughter, and was able to get me more data, ALL while still saving me about $15 per month. If that's not quality service, I don't know what is. He tells me he just took over as manager in December. Nate, I hope you stick around and they don't move you to another location. You really took care of me. Verizon should appreciate your value. I will definitely be recommending your service to my friends. read more

Wow this place is amazing! I went to troubleshoot my phone and little did I know I was ready to for an upgrade! These guys know what they are doing and great customer service! The wait was a little long but worth the wait!!!!! :) Thanks Verizon! read more

Great service!!! I recommend coming to this store compared to other stores!!!! BEST VERIZON EVER!!

Spent a lot of time with Brandon the new store manager to get me set up with a new phone and he answered all my questions! Made my experience super wonderful!! And would highly recommend this place! read more

This is a good place to get your things done with Verizon. The attendant was really nice and he had lots of patience to explain the best deals for us. read more

I've been to this Verizon store a few times over the past few years and have consistently received outstanding service. The first time, 5-6 years ago I went in to get a new charger because my phone wouldn't charge anymore using any of the 3 chargers I had. I told the guy, who just so happened to be the Manager, that my phone was picky about its charger and didn't always charge. He inquired how old it was, and looked up my account. He said it was less than a year old apologized for the charging problems I was having on my apparently defective phone and offered to replace it for me, free of charge under the MFG warranty (1 year). While some people might say he was just doing his job, I'd argue that most other reps would have never offered to replace the phone and would have taken the quick sale. Since I was treated so awesomely on my first visit, I've always returned here for upgrades and accessories. Each time I've been taken care of by a knowledgeable and friendly employee. Tonight (12/15/2011) I went by to pickup the just released Galaxy Nexus/Prime. I was helped by Rishi and Kevin. I walked in, asked if they still had any left in stock, they grabbed one, set me all up and I was in and out in about 15 minutes - Awesomeness! I'd also like to praise the employees here for doing a great job of qualifying their customers. I'm VERY tech savvy, when I walk in, I already know what I want - The guys pick up on this well, however, as a good sales person should, they always ask if I need any accessories, etc but have never harassed me with up-sells as most places do. On the flip side, I've seen them interact with a few "regular" customers when I've been there and I feel they go out of their way to make sure every customer is treated as if they are their #1 customer. As long as this store is in business, I'll be a customer. Thanks guys! read more

you can't get more friendly or better deals at this Verizon store! I was about to walk out but they offer me such a great deal I couldn't walk away. The customer service was the greatest. The sales representatives do their job in order and professionally. Thank you for a great experience. read more

Don't waste your time. Go to the actual Verizon Wireless store where the employees are actually knowledgeable.

When I use to live in the inland empire I would go to their closer location! But now that I'm in OC I came here and let me tell you this company has it right! Exceptional customer service and friendly staff making you feel like you're home! Again my needs were met and exceeded and I truly appreciate there number 1 customer service! Thanks Cesar and Carlos for all your effects and knowledge! :) read more

Been here twice and always only have one person with people waiting in line. Don't waist your time here you won't get helped.

Please don't go here. Save your money. Save yourself a massive headache. Went in on November 17 to cancel a contract (they gave so much shit about it, imposing unnecessary fees and going against their word). Received delinquent notices from Verizon and when I called to figure out what was going on, Verizon informed me that the store did not cancel my contract until February 8 - 3 months after I returned and canceled my items and contract. Called today to figure out what is going on and I just keep getting redirected. Definitely not paying for a service I was not using because this company did not process things correctly on their end. Store manager: Anish P People at the store who have assisted me: Lina and Champ. There is no such thing as customer service at this store. read more

We wanted to upgrade both our phones and instead of ordering on the internet went in to an authorized Verizon dealer. Mistake! We have done business at the La Habra Verizon store and they have been great. Here the staff seemed intentionally unhelpful. Turned out to be a more timely, more expensive less pleasant experience than it should have been. read more

Great service and easy to talk to. They'll give you good options. Sabrina was a person to go to.

Thank you for all your help, the guys there helped me out with my tech issues on my phone they help me set it. Very friendly store and they really go out of their way to make things happen. read more

My go-to Verizon location! The staff is friendly and provides quick service. They're always happy to answer any questions and assist with whatever they can. great experience :) read more

I received the worse service imaginable. 1) I bought a new iPhone 5s and the employee Tom was unable to transfer my contacts from my old phone to my new phone. He ended up transferring my contacts to my "gmail" which I had no idea I had. I must have created an account two years ago when I bought my first smart phone, but I wasn't told that my contacts would be transferred to that account until he deleted them all! Basically, I had to start all over from scratch. Honestly, Tom YOU HAD ONE JOB! 2) I purchased and ordered a new screen protector for my iPhone 5s and was told it would come in no later than three days. I called on the second day for an update. The man on the other line chuckled and said "oh no no we'll call YOU". Ummmm waited for another 5 DAYS and still no phone call! I called them a second time and I was told that they only received phone protectors for the 5c but that it's "basically the same thing". That's funny, because after waiting impatiently for 8 days I expect to get what I paid for! Thanks a lot Jorge and Tom. Completely unprofessional. read more

this location is one of the smaller retail ones, which is good since its not overly crowded and if you have a few questions or are just upgrading your phone, they usually have everything in stock. all the workers here are really chill, informative, and nice... unlike a lot of the other verizon stores i've been too. i went in to upgrade my phone cuz i was pretty sure my contract was up. they usually let you upgrade up to 4 months before your contract actually ends.. but the guy informed that verizon has gotten really strict and the earliest they can upgrade your phone is 7 days prior to the end of your contract.. which sucks. and i also found out my contract still had 6 months on it. so there was no point in me being there! but he was really nice nonetheless, and pretty dang cute so i couldnt really say anything. so i just decided to wait another 6 months before upgrading my very ancient blackberry curve. hopefully there are some awesome new phones out by the time my contract ends! read more

This place is great!!! The workers are app nice and very helpful!! They are straightforward and give you the best option to get with your new phone!! BEST VERIZON EVER!! read more

I went to this verizon store once pre-smartphone era to ask for help with transferring contacts, they said it wasn't possible with my palm treo. I go up the street to the verizon store in La Habra, they show me step by step how simple it is. Went TWO more times post-smartphone era because I needed help with 2 different smartphones, couldn't get it done. Went up the street to the La Habra one, got it fixed within minutes. The reason why I go to this horrible one first is because it's a minute away from my house but realized it's nowhere near worth it. Won't EVER be coming back to this store full of unprofessional workers. read more

Bardia helped me explain my bill increase and took care of my payment quickly. Professional and helpful. Thank you!

Came in to upgrade IPhone and was helped quickly and efficiently! Visit this place for excellent customer service..Thank you Tony for setting me up with a great new IPhone! read more

Do not waste your time here. They dont even try to help you out. Worst customer service ever.

Nate was such a huge help! I was in and outta there in no time and he was able to get me the best bang for my buck :) walked out paying only $10 with a new phone, screen protector and phone case. Make sure to ask for NATE! read more

Very happy with the service and both employee are really great They are honest and sincere We will definitely go back