Do not get this service! Tried calling three times because my internet went down. Sat on hold for…read morefive min each time I was the. Then the phone would ring forever and then they dropped my call each time. In my 10 years with spectrum I never had service this bad. Going back to them. This is unacceptable. The low prices are not worth it if their products doesn't work and nobody can help you. Updated: I finally got through to someone. My internet was down for 4 hours. They said it was my equipment that was bad and they'd send someone out to look at it, but they weren't sure when they would be able to get someone out. I let them know. I work from home so it is very important. Also, I was disappointed that after only three months their equipment died. The next day I waited nobody ever called me. Nobody ever reached out but about 24 hours later somebody finally showed up at my door without even calling or communicating they'd be there, by then I had already had spectrum set up and running in my house. I had called and cancelled my service and they still sent someone out to fix it!

The worst!!! That's why they offer you cheaper price!!…read moreCancelled all the time on you!! I expected to them twice and they cancelled on me. I lost 2 days of work! And they only asked me to reschedule! Not anymore!

You would think dropping off equipment would be super easy, but no... Spectrum has to make you…read morewait. Three people were working (that I saw), but only one was behind the counter. The folks in front of us just wanted to give someone our cable box because we were cancelling cable but keeping internet. I hadn't been in a Spectrum store in years, and they were going after the cell phone market. It looked like an AT&T or Verizon store, but it just felt odd. The phone selection wasn't as great as at places like Best Buy. After about 10 minutes, we finally reached the counter, and they were nice enough. They scanned the box, typed a lot into the computer, i. All in all, it was a truly unforgettable experience.

Bit by bit, Spectrum had been raising my bill for basic Internet to $100 per month, so after 12…read moreyears of being overcharged, I fired them--or at least, I tried to do so. I contacted Spectrum via chat, stating I wanted to discontinue service. Their chatbot told me to call a number. I called and stated I wanted to quit service, but they put me on hold and then hung up on me. Next, I removed Spectrum as a payee with my bank, but Spectrum charged me $100 anyway. (I contacted my bank, and got that $100 back.) I asked Spectrum via phone to send me a paper bill. The rep agreed, but I never got the bill. I later asked Spectrum where I could turn in their cable modem, but the chat employee would not help. I had to find the store on my own. This store gave me a receipt for the equipment and the closed account, but it apparently did no good, as you'll see below. I figured I owed Spectrum some money, so I contacted them via chat. The rep insisted I pay the full $100 monthly bill, even though I hadn't received a full month of service. She stated that "all companies bill this way." I stated I would pay what I owed them: $50 for exactly half of a month's service. The rep asked for my credit card info and then she disappeared. When I got back to the chat 5 minutes later, I saw that she was asking for another $5 as a "convenience fee". I did not pay. I then contacted Spectrum to ask for a billing address where I could mail them a check. After wasting more of my time, that rep finally gave me an address. I mailed a $50 check to settle with Spectrum, but soon thereafter, Spectrum sent me an email stating I now owe them $225! And for what? Late fees? Next month's service on a closed account? Did this store even tell corporate that I quit their service? (I swear, you can't make this stuff up!) Since then, Spectrum has been calling me and messaging me, trying to collect $225. You need to avoid Spectrum LIKE THE PLAGUE. They overcharge; they creep up the monthly bill as a twisted reward for customer loyalty, and their customer no-service, both chat or phone support, is clueless, worthless, and a waste of time. If you need Internet, instead consider getting a wireless hot spot and service wtih Verizon or T-Mobile. Avoid AT&T for all the same reasons as with Spectrum.

This is an update! I…read morediscovered that my phone may have been defective as my charging port was broken- one of the 6 met prongs was bent. I'm very gentle with my iPhone; had it for years and never had this issue. I've only had my phone for about 2 months and discovered this issue within the month that I got it. A new iPhone 12 too! Long story short, getting the runaround from Best Buy Geek Squad to the Apple store, none come close to the service I got from Braeden at the Verizon store!! He is extremely professional, helpful, knowledgeable, and incredibly friendly and patient. Being in the sales industry for over a decade myself, I must say his customer service is top notch and stellar! He helped me resolved the problem quickly, was able to obtain a new phone for me within the warranty, and then helped me transfer the data and packaged the old phone up expeditiously! Great communication throughout this entire process! I would only shop with Braeden at this store and will follow him to the next store if he transfers! He really needs to be in management and leadership positions! Very much impressed! Thank you Braeden for all of your help!

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

I highly recommend Supermatrix Communications. They gave me a fair price and did an excellent job…read more They cleanly ran the coax from the garage to an interior closet so I could move my Cox cable modem to a central location in the house. They ran a LAN category cable from the new modem location through a wall with a nice category cable, LAN jack, and wall plate. I highly recommend their work. They did an excellent job and cleaned up after themselves.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Manny was such a legend! Lightning fast great to talk to and so so so nice. What a stellar example…read moreof a great great who knows his stuff! fifteen gazillion stars for him!

Manny did a great job installing our fiber. Very clean, professional, and very friendly. I would…read morehighly recommend.

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

I have had Verizon fir years. And have had very good spervice.. and customer service. Dec 2021 we…read morewent into the store and bought 3 new phones again. The bill went up and for the next 10 months I let auto pay pick up the bill and never reviewed. My bad! To trusting! Stupidity! For the past 10 months I have been paying for insurance on home devices if which I dont even have. 25.00/?month? I'm happy to report that I stay with Verizon because they work with me and accommodate a credit because it was reasonable. I didn't order it so they took it off. Thank you Verizon for your excellent service. I am greatful.

I wish I could give a better review, especially because I work in the service industry and…read moreunderstand that employees can sometimes be limited in how they help customers. Enrique greeted us warmly and quickly connected us with Romeo for assistance. We were having trouble reaching Financial Services and simply needed help getting connected. Unfortunately, Romeo was extremely disengaged. He showed little patience or enthusiasm, was chewing gum, barely made eye contact, and did not seem to listen to our concerns. His demeanor made us feel like we were an inconvenience rather than customers needing assistance. Enrique ultimately stepped in and helped us connect with Financial Services. He was patient, stayed with us while we worked out a payment arrangement, and kept checking to make sure we were okay. I truly appreciated that. I did explain to Enrique that my father had passed away when he asked why we had fallen behind. His attitude became noticeably more compassionate afterward. I'm grateful for his help, but I wish I hadn't needed to share something so personal to receive that level of empathy. Thank you, Enrique, for turning around what could have been a very frustrating experience. Romeo's customer service, however, needs significant improvement.

Walked in to inquire about tv/internet service and Peter was very knowledgeable and informative…read more It was a great experience and I walked away with everything I wanted and more. Will definitely recommend friends and family for all home service needs!

From the owner: Home Connect, serving the Los Angeles and Orange County areas since 2015. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

I'm leaving this review to say Natalie Garcia, is the person to go see to get a new phone watch…read moreetc. Amazing customer service and support. It was so easy to get a new phone. She walked through everything with such professionalism and concern.

BE CAREFUL at this phone store. They will sign you up for things you did not agree to…read more When I came into switch carriers and upgrade my phone, the employee signed me up for Google AI Pro ($10/mo.) and Verizon Mobile Protect ($19/mo). When I realized they added these two items, I asked her to remove them. She removed the AI Pro but told me Verizon Mobile Protect is a requirement to upgrade and you have to keep it for 3 months. I went into a DIFFERENT store and they took it off with no questions asked, as it is definitely not a requirement to upgrade. Also, there was an error with the transfer. This young lady assured me this will be fixed within 24 hours. It was not. I came back into this store and she assured me she will reach out within a couple of days. It has been a week and I have not heard from her. Again, I went into a DIFFERENT store and they fixed the problem immediately. Be cautious when visiting this store. When upgrading your phone or changing carriers, they may add services and claim they're mandatory. This store seems to take advantage of customers and offers little help when issues arise.