Don't even bother. I made an appt online and as soon as I walked in, they told me to check-in…read more Check in where? They said it was on my app. There was no option to check-in? I said "I'm here, can't you just look me up?" Anyway, I already knew there would be a language barrier as the two employees seemed to cater to the Chinese-speaking customers that were there before AND after me and told me to wait. 20 mins later and I walked out without being helped. Complete waste of my time and they didn't seem to care either.

Excellent Service from Chris!…read more We've been AT&T customers since 2007, and have always come to this Woodbury Town Centre location. Every time we see Chris, we feel relieved and happy because he's truly the best representative here. He's fluent in English, patient, and always takes the time to clearly explain every detail, the deals, the options, and the benefits, step by step. As someone whose first language isn't English, I really appreciate how easy it is to understand him. Unfortunately, that's not always the case with others at this store, but Chris always makes the process smooth and stress-free. We visit this location every few months for myself, my family, and my sisters, and every time Chris helps us, we leave completely satisfied. God bless him, I truly hope management recognizes what a great employee he is! I have got the iPhone 17pro orange color with a great deal of that he reffed last year

These guys did a great job. I woke up in a panic with a phone that wouldn't charge and the…read morecharging port was so hot that I couldn't hold it. I couldn't connect it to my laptop to back it up and I hadn't backed it up in a while so I was worried I would lose all the pics of my 7 year old daughter. Called these guys. They did curbside pickup during the pandemic. Told me to he back in an hour. I met them back in an hour and the Tech was there with my phone charged and working. Thanks a bunch. Great job!

Great service in 2 minutes they made my case I love it so much I was recommended there by my…read morecoworker , she did one case there 1 year ago and still looks perfect no scratches ... I like "the Weeknd" so they made it for me thanks...

Had a broken Samsung S24 screen that was not working. Instead of buying a completely new phone, I…read moretook it here and they quoted me a price of $370 to replace the screen with an original factory version. The whole process worked out great and took about 3 hours. Saved me $2000 to buy a new phone.

Needed my iPhone fixed immediately, front and back screen were cracked…read more He responded fast, was able to fit me in, fixed it quickly. Everything is working great, I can tell he knows what he's doing. Quality parts and service. He's in the jamboree plaza Thank you so much

Located near valet parking This location is so convenient…read more Staff is great Products have a wide collection

Poor offshore Customer support if you Get a rate increase do…read morenot talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone number Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

Poor offshore Customer support if you Get a rate increase do not talk to them!…read more So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Didn't realize how shady this business has become…read more Still dealing with this payoff from old phone. They give a credit that is way lower, but now must fight to give that back plus get my gift cards that pay for the old phone Lots of promises from people, zero to no action. I spoke to the service guys on the phone and they indicate that people are always promised diamonds but they get dumped on the after math. There are a couple of folks at this store that are great, especially the guy at the front, damn forgot his name.

Terrible service. We had an appointment scheduled for 4:00…read morePM and arrived on time. We ended up standing at the check-in desk for about 30 minutes before anyone even spoke to us. After that, the manager told us there were 13 people ahead of us, even though we had a confirmed appointment for 4:00. In total, we spent almost 1 hour and 40 minutes here and were never helped. Complete waste of time. Employees keep going to the back room, coming out for five minutes, then disappearing again for half an hour. There is absolutely no organization or respect for customers' time. It honestly feels like the entire office operates this way. Very disappointed. We will not be coming back and will look for another location.

Tony from Verizon at the Spectrum location was amazing! He helped us very quickly, was friendly,…read morecareful, and very customer-oriented. He was always happy to help and made the whole experience easy and pleasant. Highly recommend his service!

Great customer service from Sofia. She was very helpful and kind. I would recommend here .read more

Thank you so much ~~ Reza Great kind and professional skill…read more I couldnt log in new T mobil life App but he sloved problem.

Poor offshore Customer support if you Get a rate increase do not talk to them!…read more So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!