I had to come back with another review! Kimberly went above…read moreand beyond for me. She stayed two hours past the end of her shift to help resolve my issue, patiently walked me through everything, and even helped me get some of my money back. Her customer service was exceptional, she was attentive, kind, and incredibly patient the entire time. Employees like Kimberly are hard to find, and Verizon is lucky to have her. Thank you for making a stressful situation so much easier!

I had an absolutely phenomenal experience thanks to Keith and Khalil. From the moment I walked in,…read morethey were professional, attentive, and genuinely focused on helping me--not just making a sale. They took the time to understand exactly what I needed, answered every question with patience and clarity, and made the entire process smooth and stress-free. What really stood out was their level of knowledge and honesty. They didn't try to upsell or rush anything--they made sure I felt confident in every decision. It's rare to come across customer service like this anymore, and both Keith and Khalil went above and beyond. If you're coming into this store, ask for them--you won't be disappointed. Easily one of the best customer service experiences I've had.

Harry, store manager always greeted and came to assistance, even when he is busy with other…read moreclients. He always take time listen and provide the best solution for my home internet and also my mobile plan. He provided me with in store promotion for my Samsung trade in and I decided to go with a Samsung new Z fold with a new additional line to my business. Highly recommend to anyone coming and visiting the store, and there is pretty much no waiting time. Excellent service and wonderful people !

Terrible experience for a very basic request. I have 4 lines…read moreand been a long customer since 2008, I have a prepaid line that I renew once a year, and the website is so bad it always fails to make the payment, tried on the browser, the app, tried card, Apple Pay, PayPal but nothing works, called my bank and there was no issue from their end. So I go to the store on my lunch break, there's two reps each one with a customer and I check in. I waited 20 mins no acknowledgement of any kind. Another customer walks in and goes and sits close to one of the reps, Sophie, she speaks to him in Chinese and 5 minutes later she invites him to the other table while I'm standing in the middle waiting. I said I was there first, but she claimed she had an appointment! I didn't see an option for an appointment and I wasn't offered one, she had to then help me, for calling her Bs. She then directs me to the machine which didn't have the payment option for my plan and asked me to wait for the other rep! I waited a little but couldn't wait more and had to leave back to work. Came back after work, there was a 3rd rep who welcomed me and asked me to check in & wait, not sure what her role is but she wasn't doing anything, had to wait again, while waiting I kept trying online until it somehow worked, and I left, this happened again last year where someone else who is Chinese was preferred by the Chinese rep maybe was or someone else, also claiming the walk in after me had appointment. I said to myself then whatever but this is now a repeated experience at this store location specifically. So I'm sharing my terrible experience poor service for a minimum service expectation m. Maybe it would've been different if another rep helped me or if I was from her people! Next year will find out!

These guys did a great job. I woke up in a panic with a phone that wouldn't charge and the…read morecharging port was so hot that I couldn't hold it. I couldn't connect it to my laptop to back it up and I hadn't backed it up in a while so I was worried I would lose all the pics of my 7 year old daughter. Called these guys. They did curbside pickup during the pandemic. Told me to he back in an hour. I met them back in an hour and the Tech was there with my phone charged and working. Thanks a bunch. Great job!

Great service in 2 minutes they made my case I love it so much I was recommended there by my…read morecoworker , she did one case there 1 year ago and still looks perfect no scratches ... I like "the Weeknd" so they made it for me thanks...

There was no wait, he was extremely fast and friendly. I would absolutely recommend to anyone!read more

I had a great experience getting my phone repaired at Mobile Device Repair in Diamond Jamboree. My…read morephone was badly damaged and I was worried it might be expensive or difficult to fix, but the repair was handled professionally and efficiently. The service was excellent from start to finish. The repair was done carefully, the phone looked great afterward, and everything was working perfectly. I really appreciated the attention to detail, professionalism, and clear communication throughout the process. If you need a broken phone repaired, I highly recommend Mobile Device Repair at Diamond Jamboree. Great service, great quality, and very professional!

Located near valet parking This location is so convenient…read more Staff is great Products have a wide collection

If you can go to a different location-- do it. If you see 2/3 people already being helped just…read moreleave. The moment you walk in and they are slightly busy you'll get the energy/feeling that they don't want to help you. & if you happen to look young, be ready to be questioned like you don't understand how phone companies work. Walked into this t mobile already anticipating it to be a little busy with the new iPhones being out. Approximately 4 to 5 other families in there. Someone greets me & asks me what I need. I let them know I'm transferring over and he proceeds to look at me with a blank face and says "you'll need the account holder with you and the account information" me being an adult and the account holder I let them know I have all that info. Eventually I am helped at the table-- I have never met a more confused Individual trying to do his job. Not only was this person entirely confused on what I was trying to do when switching over he seemed hesitant to help. Given there was some misunderstanding from my initial transfer once he was receptive to explanation. Something else that rubbed me the wrong way was, the constant questioning if I would be able to have access to my current account. After confirming and taking my ID is what did it for me. It seemed to be that I apparently was suspicious enough for my ID to need a black light to ensure its authenticity. I have NEVER seen any place not even the airport use a black light to make sure my ID is real. The previous T Mobile I went to just scanned my ID and gave it back to me. The outcome was me leaving and a poor set of words from this worker. I went to another T Mobile and they were happy to help, welcoming and no issues. (Not even a black light on my ID) Moral of the story-- if you need to go to T Mobile -- don't go to this one.

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

I had a non-scheduled meeting at this factory owned Verizon store and met with Kha. Kha did a…read moregreat job giving me a fast quote on the new phones I was looking at and was super patient. Kha gave me his number and I checked later that day to see if he was going to be in the next day. I showed up, Kha was there and he patiently gave me another quote and was able to get me a better deal than I was originally quoted. Kha said I'd love him (platonically of course) and he ordered the phone for a few day delivery and it showed up the next day at my house no extra charge (what is that?). Kha also said he'd help me transition from T-Mobile if I didn't understand the conversion (super nice). The only downside is that the Verizon phone instructions left a lot to be desired but I eventually figured it out.

The customer service is overall pretty bad at this store. I was there for over two hours and they…read morewere not able to help or accommodate me in any way. I went because cellular service for my son's Apple Watch hadn't been working. They said I should just open a new line and that's the easiest way to fix it. I said fine. They opened a new line and reset everything and STILL couldn't get it to work. When I asked them to cancel the new line since it didn't work they said they couldn't and that I had to call Verizon (while I'm literally sitting in the store). I got passed to 3 people over the course of two hours. They made me wait 20 minutes between the second and third rep while they kept helping new customers. They told me the second rep had to help others since they had appointments and their overall wait time was growing too long but "don't worry, our closers come in soon so if you wait for them they'll help you". How does that make sense when I was second in line when I first arrived and by this time everyone else that they were helping came in after me? So I went and grabbed lunch for 20 minutes and came back. There was a "manager" that just walked around on an iPad telling people how long the wait would be. When I asked why the manager directly why he wasn't helping customers at all, he replied that he isn't "a sales rep" so he couldn't do it. He literally walked back and forth around the store and to the back office and back. He literally only greeted new people. I did not observe him helping a single person while I was there. Got to the point they couldn't troubleshoot my cellular options and I said I would just upgrade my device and just pay since they couldn't figure it out. They tried process for a new Apple Watch and got an error multiple times. At that time I knew things were going nowhere and just left. I am in charge of operations at work so I could not believe how this store was being run. Staff need to be trained in customer service, management needs to be trained in management! They had plenty of staff but absolutely no sense of urgency. The Verizon customer service that I called over telephone on the way home (based overseas) was infinitely more helpful than anyone from this store.

Sofia was such an informative, patient and polite employee. She answered all of my questions and…read moremade several excellent suggestions to enhance my phone experience. She even followed up with me later to make sure that I got the link that she sent me for an Amazon product because they did not offer it in the store. I left and I was telling my friend I need to write a positive feedback about her!!!!! So here I am :)

This one is for Vanna! I upgraded my phone at Apple and my new phone got stuck trying to connect to…read moreverizon while my old phone was already out of service. I walked over to Verizon and Vanna greeted me and asked me what was going on. I told her the situation and she took my new phone and got me connected to Verizon in a matter of minutes. She let me stick around and help me set up my new Iphone as well. By far the best service I have received at any verizon store anywhere! Shout out to her! As someone who works in Customer service, I can only hope that my customers see me how I saw Vanna!

Went to this store around 11am, wait times were fast - sat for about 5 minutes. Worked with Reza -…read morehe was quick & knows his stuff! He made some great suggestions. Would recommend this store

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Staff are nice and professional here. The store is clean and tidy. The cricket network works very…read morewell.

First of all customer service at this store is the worst if you do not speak Chinese. The two women…read morethat my wife and I dealt with on Friday February 14th 2025 and Sunday February 16th 2025 could barely speak any English and the one on Sunday was too worried that she couldn't finish her lunch to help her customer because there's a state law saying she has to have lunch. She made us wait in the store with our backs to her while she was slurping up her food very very inappropriate the worst customer service I've ever seen and I have been a customer with cricket for over 10 years If you are in the Irvine area there are English speaking residents also not just Chinese. I do not recommend this store and the people are very rude. While she was helping us the young lady helped a couple of families that only spoke Chinese and completely ignored my wife and me Obviously they don't teach customer service at cricket or in China I will soon be finding a new carrier for my family.....Cricket really stinks Sure would be nice if someone from cricket would actually call me and ask me what happened and please have someone who speaks English from America to talk to me