Marisa helped me with home WiFi I highly recommend seeing Marisa to help you with your phone and…read moreinternet needs. Kind, knowledgeable patient and friendly. Great service

They were very helpul , despite my situation ! amaizing costumer service…read more i had purchased a privacy screen protector cash in another location and whoever helped me didnt put it on the sistem on my account so they were not able to find it on my records but they still honored the svreem protector (i had purchase it before with them wich means u can change it as many times as needed free of charge !) (THANK YOU! ) ;)

Ulysses was such a pleasure to interact with! He was so kind and patient with me, since I am…read moretechnologically impaired! His warm and friendly demeanor, along with the incredible customer service he provided, made an impression. This employee is a keeper!

Waited two hours only to be told that they needed to call corporate. Then was told corporate closed…read moreat 5. It was 5:06. This review is about Verizon as a company, the reps had very little ability to support their customers.

Terrible place! Very poor service and soooo rude!!!…read more They are the worst mobile store in California!! Sure 100% I have upgraded the picture guy who is so rude and negligent in his work! He is the enemy of our community

I may have the wrong address, but Levi at t-mobile on Harbor A-130 is awesome!! I was getting a…read morevoice message over all my phone calls . I explained what was happening and he nailed it first try!! Somehow that voice message had become my ring tone!! I have never touch it so have no idea how that had happened!! He set it back to the default and all fixed!! Levi said he had never seen that before! Thank you Levi!! You were not only super nice and friendly but deliver great customer service in identifying and fixing the problem! Five stars for Levi! You have an amazing employee T-Mobile!

Hi I'm Diane Fraser and I want to tell you about the unbelievable…read moreexperience I had at this AT@T store on 298 E. 17th Street in Costa Mesa, CA...I was in a panic...my cell phone carrier had a nationwide outage...I had no phone, no text, no email...not ok...I went to this store looking for a prepaid phone... Mr. Adewunmi graciously greeted me right away and offered to help...I explained my situation..he ran to the back to find a prepaid phone for me...and came back to me on the floor with one...it was an android device from AT@T that came with a plan...I explained I only needed until my carrier identified the problem and fixed the outage...so he said I have an idea...he took my phone and did some incredible techie genius stuff and put a secondary line by AT@T on my phone so that during this outage or any outage of my carrier I could switch over to the secondary number and therefore have phone privileges, text, and email at the same time...This was all done for a small activation fee and a pre pay fee for 30 days...no contract had to be signed up for. Honestly...he solved my problem... and for much less the price...I am so happy and impressed...I want you all to know about this young gentleman...he's a technological genius as far as I'm concerned...Thank you so much for all you help Adewunmi!!! Diane Fraser

They should close this store been waiting 20 minutes just to pay a bill the machine to pay is…read morealways broken was never acknowledged when I walked in and seems to be short staffed 2 people in entire store don't come here and buy anything .

Brought my laptop in there they swapped out the battery quickly, great pricing and great service…read more Jose was very helpful. Highly recommend.

Took my laptop in. The USB ports topped working. The gentleman at the counter took a look and found…read morethat the Microsoft update didn't complete correctly, so he forced an update and lo and behold, my ports returned to life. Thank you!

I have had only awesome experiences here. I moved back to Costa Mesa from Silicon Valley about 18…read moremonths ago, and no sooner was I down here than I had an issue with my MacBook Air. I thought, "OMG, I'm here in Orange County - not exactly known for its tech community. What am I gonna do?" I found iSolution and brought my MacBook in. The guy fixed it right away while I watched. He didn't even charge me. Then on Saturday, Feb. 11, everytime I put my password in to log on, I got the whirligig. After waiting 5 attempts at about 15 minutes each with no progress, I realized this was a bigger problem than restart could fix. I brought my laptop into iSolution and the guy watched the whirligig and said, "This is an OS problem." Luckily I had my WD back up drive and it was current, so I told him if he had to wipe the laptop, so be it. Well, after a few hours he called and said the OS was corrupted and that he'd been able to fix it without wiping my laptop. No need to reinstall everything. I picked it up and he charged me reasonably. It is completely fixed and am on my laptop right now! I am a super happy camper. Both experiences with iSolution were fantastic. Susan

Tree identified and fixed the problem of my iphone's white screen of doom in 40 minutes! Apparently…read moremy phone took in some moisture and he was able to very quickly identify that the issue was with my screen and thankfully he had replacement parts on hand. I was in and out very quick and service was reasonably priced. I'm glad I came here instead of Best Buy's geek squad. Will definitely come back!

Horrible customer service. Tried to setup internet and Daniel insisted we had to buy phones as well…read moreto get a discounted price. So we purchased internet online and when we asked to pickup the equipment he lied and said they didnt have any equipment. Even the manager wouldnt speak up or come out to help. Very unprofessional and disrespectful. Been a customer for over 10 years and now I plan to close out all internet accounts at all of my properties, they dont deserve my business.

I will give a particular gentleman (Jacob) a 4 rating because although I went in originally to…read morediscover who gave my wife and children an absolutely poor experience, he was very professional and courteous to try to resolve the poor experience my wife had. Im still interested in reporting the guy who was derelict in his customer service duties and frankly rude in his interaction with my wife. Jacob, youre a good dude and although you couldn't help me at the moment because I didn't have the information I needed, you gave me your business card and made yourself available for answers in the way the first fella should have when my wife came to inquire about a phone for our teenage daughter. That other guy needs retraining and if God forbid he is the manager he needs to be demoted.

Worth the drive and the parking hassle! Kareem and Raquel were helpful and genuinely interested in…read morehelping me figure out which plan was best for me and found a way to upgrade my phone that was not painful

The two female employees didn't greet any of the the customers so I didn't even know they were…read moreemployees. Realized they were 'working' by chit chatting with their friends and not helping customers. Horrible service that we left after sitting around for 15 minutes.

Scott at AT&T deserves a medal for putting up with me…read more I came in with what should have been a simple phone situation, but somehow it turned into a full-blown technology adventure. Between account questions, device setup issues, and me changing my mind a few times, Scott handled everything with patience, professionalism, and a great sense of humor. At no point did he make me feel rushed or like I was a burden. He took the time to walk me through everything, solve each issue as it came up, and made sure I left with everything working exactly as it should. Customer service like this is rare. Scott turned what could have been a frustrating experience into an easy one, and I genuinely appreciated his help. If you're visiting this AT&T location, do yourself a favor and ask for Scott.

Kai and Jesse were excellent. They went above and beyond to help me out with the issue I had. Being…read morean elderly lady I had issues walking in, but they took great care of me. Would recommend you to this store for all your needs!! The best AT&T store I have been in. Thank you Jesse and Kai!

Always quick and efficient with the service. Troubleshooting is top notch. Opens early and is localread more

Employee told me I would be charged only one month for international call. I confirmed twice. But…read morethey kept charging. They made my use 800 number to stop the charge. Took an hour. Then I waited for manager but he didn't have authority to stop or reverse a $100 charge. Exchange a watch but they have charged me for 9 months for the service for the watch they own. Again manager has no authority. No that I took off the international calls, calls to me are not coming through The loyalty number they gave me dropped after 10 minutes and again after 5 minutes. I've been with them 20 years and over paying on and off. Dont trust the reps here or the manager