I had a great experience with Morgan at AT&T. She was very helpful and explained everything clearly so I could understand how to use everything. She helped me set up my WiFi and also offered me a good yearly deal with a discount which I really appreciated. She was very patient and kind even when I asked the same questions more than once. I truly felt supported and taken care of. Highly recommend her!!! read more

Gen Z has entered the workforce and this store is a perfect example of what that means! There is no professionalism or service here. The staff who helped me was nonchalant, mumbled and came off as just a miserable person. His body language and attitude screamed I don't give a sh** about this job or you. Of course he claimed he couldn't do what the telephone support staff told me the store staff needed to do. These kids are just pure lazy with bad attitudes. Bring on the ai replacements! read more

Laziest staff I've ever seen. No one in there gives a sh** about their job or helping anyone. I think my dog could work there and be more helpful. read more

Deceptive "bait and switch" sales practices, dishonest/unprofessional staff, and inept store management signing off on all of it!

Great service and great staff! They will take care of everything for you, and that is not always the case at every AT&T store...unfortunately. I did try setting up an appointment online but this location didn't give me the option, so we just showed up. Having an appointment is always best, but there was no real wait to be seen as a walk in on a Sunday afternoon. BTW they close at 7pm on Sundays. We got checked in right away only waited 15 minutes to be seen. We needed to upgrade one of our phones on our plan, and they took care of doing the update on the new phone, which actually took a while, and then transferred everything from the old phone to the new phone. Normally this only takes 20 minutes, but since the new iPhone 15 came out, there has been a new update required. But we got it all done and enjoying the new iPhone, thanks to the staff. read more

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Jen at the AT&T Costa Mesa location is fantastic. She went above and beyond to help me (as did a few associates) sort out an issue with one of my phones and made what was has been a frustrating situation easy to bear. She really knows her stuff and genuinely cares about helping customers. AT&T is lucky to have her! read more

My family had an issue with fraud on our account. It required contacting multiple departments, a lot of time on hold, and keeping a lot of information straight. These elements could have been handled by other branches or people, but it cannot be overstated how helpful Javier (the manager) was during our ordeal. What really put his efforts in the next level was how much he advocated for us and understood how stuck we were. He dedicated a huge portion of his day to helping us and answered our questions kindly. Even when our questions were redundant and elementary, he responded with thoughtfulness and compassion. We owe the use of our phones and our sanity to Javier! read more

I came into the stoRe today to get a new phone old phone was stolen I have insurance so should've got a phone rite then & there instead I left with nothing because the service was terrible workers have no idea what they are doing. I've been a customer with At@T for over 15 years and I have never had an experience this terrible workers were horrible overall if I was At@T I would close this store down IMMEDIATELY!!! read more

Workers aren't friendly. Went in to trade in my phone and they gave me all the wrong information and I had to end up calling the 800 number and have them fix everything that I went into the store for. Go to a different location. read more

Garcia couldn't wait to get me out of the store so he could get back on his phone. Next time let the person from the back who offered to come actually help me, help me you jerk. An hour to close but you can't even be bothered. read more

BE AWARE!! New customers be careful!!! I was switching from Verizon, got the new I phone which was dying within 6 hours. Supposedly the system had an "error", I was told it would be taken care of in 2 business days. Went back, waited almost 3 hours to be told they still can't do anything and to come back in 5 business days. As I called customer service 2 days later they said I should be able to order a new phone in the store. Went in and was told no it's still frozen and given a box with no lable to ship phone back cause they have another error. So basically they switched me back to my old phone. Sent me out the door with this being my problem! Also was told to go back to Verizon and will have less problems! By the manager Natalie. After strung along by the manager Jennifer who went on PTO saying she would pass the info along and didn't. Leaving the new manager to have no idea and said "I'm not sure what Jennifer does - she messes everything up" Tell me how as a new customer this is supposed to be professional!? Worst experience of my life. As people got irritated cause long waits I watched the manager laugh toward someone they are training. How odd and unprofessional read more

Came in and was helped immediately by Hector. I told him that I wanted to get a new phone because I had an upgrade available. He informed me that they had a couple special deals coming up and that I would just need to wait a month or two for the specific date, and it would save me a tremendous amount of money. He was so kind and helpful. I was so grateful that thankful he told me about this deal rather than just trying to make more money off the next customer. A month or so passed and I came back in ready to make the switch. He sat with me for over an hour and gave me multiple tutorials and explanations about my phone/deals/plans/etc. His customer service was absolutely impeccable and I would 100% recommend coming back here again just because of him! read more

Tuesday, July 8th. Johan was awesome!! in seconds of entering the store he smiled and approached me and I think I just might be the happiest customer of all time. He was patient answering all of my questions and taking time to show a 75 year-old man how to manipulate my new iPhone. No condescension or eye rolling. He treated me like an equal. By The Way, I have had AT&T for the last 10 years. I tried all the others and never felt I got the service and quality that I wanted so instead of going after a cheap deal I decided to go for quality. I have AT&T's fiber optic coming into my home. We got the service when it first came out. We were lucky, here on the Eastside, we were one of the first people in Orange County to get fiber optic cable. My Wi-Fi is incredible and I haven't had it go down more than once in the last decade. I can start a call at home, go out to my car, drive to Los Angeles and not have any static or drop the call. I have done this dozens of times over the years. Now that I think about it, I've been with AT&T for over two decades and I couldn't be happier! read more

Oblivious to customers unless you're the only one! Prepare to be ignored or overlooked when they put someone else ahead of you. Employees shouldn't need to be trained to do what should come no naturally, but apparently these folks don't know that. read more

Absolute scam artists. Will do anything possible including LIE about plans and not disclose complete plan to have you switch to ATT. Assistant manager will co-sign on employees lies and tell you there's nothing they can do & basically tell you you're screwed. read more

10months later.. new staff / same SH*TTY service . Lack of Customer service to the extreme ... I would think your store would have a bathroom for customers considering how long they have to wait for service . There is a kid here w his mom waiting doing the pee dance . lol read more

The two gentlemen that helped me were incredibly. I'm 81 years old and don't know what I'm doing. Adewunmi and Saul are wonderful. Thank you for having such wonderful employees. I read more

Thanks to all at the store for helping me pick my devices and then helping me a week later getting the devices to do what I needed them to do! read more

Thank you At&T at costa Mesa located at: 298 E. 17th st, costa mesa, ca 92627 Dustin Martinez, is the representative who helped us. The facility was exceptionally inviting, well staffed and supplied. Friendly and knowledgeable staffs with extraordinary focus on customer service. Thank you At&T! read more

AT&T Store - Mobile Phones Near Me - Costa Mesa, California

Micah and the manager of this store, Omid are actually remarkable. They care. I was in a stupid fix, courtesy of a technology mess at AT&T. I spent a day and a half in a state of flux and confusion, my old phone didn't work and my new phone was very pretty but non-functional. I spent HOURS on the phone with an almost entirely useless cast of employees at AT&T, most of whom really didn't care very much, some not at all, and one man who really tried but could not solve the problem. It took Micah and Omid over an hour of focussed attention to sort the problem out. I have never appreciated two guys more than these two. In my stress I went an ate a maple glazed bacon donut from the nearby cafe, so, even if you are in high stress at this location you can get comfort food, and by the time I'd come back from that they'd fixed my problem. read more

Came to this location after having a bad experience at another location looking for an iPad for my son. I called first and Johan helped me over the phone, when i showed up he had everything ready to go and answered all my questions 5 out of 5 all the way through read more

I need to give a huge shout out to the AT&T store, 17th Street, Costa Mesa location. First, the store is super clean, and has a very cool vibe. Welcoming employees! Store clearly focused on making customers feel comfortable and safe. Employees all wear masks, will offer you one kindly, if you happen to have forgotten one! There are bottles of hand sanitizer, disinfectant wipes, gloves available as well. Best employee ever, Steven!! He's knowledgeable, Incredibly patient, a dog lover too, happy to welcome in my dog Charlie. Don't hesitate to visit the store, especially if you have concerns about them following COVID guidelines. Oh and sound system was playing authentic Hawaiian music while I was there, which was kinda nice! So worth our business, ask for Steven! read more

AT&T Store - Charlie, ready to go back and visit Steven at the AT&T on 17th St. to check out the latest phones! - Mobile Phones Near Me - Costa Mesa, California

AVOID AT ALL COSTS. Went in last week to check on the current iPhone trade in deal I received. Woman who "helped" me was extremely standoffish, and a complete jerk. *It was like dealing with Aubrey Plaza from Parks and Rec but not clever and not charming at all, just straight up annoyed that I was asking questions about the offer and which phones it was eligible for. After 5 mins of her attitude of "why are you asking questions just buy a phone" I just gave up and left. I went online, ordered my phone to the store a few days later, and then went in to pick it up. Out of all the employees, guess which one I get assigned... anyways, I tell her my name and that I ordered a phone to the store and I'm here to pick it up and get it set it up and switch the service over to unlimited as the deal stated for the trade in. Doesn't say anything, just gives attitude, goes in the back, comes out with an ATT bag. IS THIS YOU? huh? IS THIS YOU? Um, it's a bag, I can't see the receipt or a name on it, is my name on it?? Rolls her eyes, and we go over to set it up. She basically opens it, tosses it on the table and plugs it in and says get me when it's done updating and walks away. So 20-40 mins later, it gets done updating, and I grab her, she looks at it, says, no, only the first part is done updating, sets it back down, and walks away again. * Meanwhile there is an older guy next to me being helped that the another associate is convincing he needs a $40 screen protector and guarantee added to his phone (and you can tell the guy doesn't have a lot of money and he's already walking in to pay his bill in cash anyways) She comes back over, peels off my old screen protector and case, and tells me to delete my old phone. I tell her that i'm not deleting the old one until I see that everything transferred to the new one. Eye roll, annoyed, asks me again. I say the same thing. Phone gets done updating, attitude continues. Slides my phone to me, says ok. I then delete my old phone. I ask if I can have my old case back. Annoyed.. .What? I said, can I have it back? She has to go over to the garbage and dig it out. She says here. I then say that I have to switch my bill to unlimited since that is required for the deal. Eye roll again... super annoyed. Switches it over, gives me all the wrong amounts and I leave... and then.... I knew what she told me on the billing was wrong, so I go the HB store the next day to check on it. It's different than what she says and the guy there gives an attitude too, agrees with what I'm saying so I ask him to show me on the screen that it's right, he gives me the run around on it, says it's right, and I just leave. I get on online chat, they tell me exactly what I thought and gave me the correct numbers that neither of them gave me... and then... Immediatly the Phone battery is trash. loses 50% by early afternoon. I go back to this ATT store, tell the guy at the counter that the phone is 5 days old, and he immediately says it's not their problem, take it to Apple. Doesn't look at it, not suggestions, not a "let me see what we can do" just not their problem. I said I literally just got it here 5 days ago, he then instantly prints out some receipt paper and points to the small print and says it shows right here it's not our problem. If you want to return it you can within 14 days but there will be a restocking fee and looks at me all smug. (there was another guy standing next to him at the counter that was looking at him like, "dude, you're being a total dick") I storm out of there. My buddy works for the Apple store. I call him tell him what's up. He says she set it up wrong, software is jacking it up, it's 100% not a hardware issue. Head to the apple store. I make an appt, tell them what's going on, and they tell me exactly what my buddy said it probably was. They asked where I got it, I told them ATT Costa Mesa, and they said OH... I'm like, yeah, that place is a disaster, they said yeahhhhhhh (and nodded there head like, yup, we know) and said yeah, just come here next time instead. So 3x to this store to get attitude all 3x and a broken phone and incorrect billing and just told it wasn't there problem. Solution ended up being ATT online chat and a trip to the Apple store. I've had problems at this store before. They sold me an ipad, lied about the fees/costs, and a week later I call ATT and they said, oh yeah, that's not what he put in here, its $X instead. So I had to go back and return it (unopened) and they gave me the run around with restocking fees and bill credit bs instead of just refunding what I paid since the guy lied to me about the costs. They will literally say/do anything to upsell you stuff and not give you correct amounts things cost. When go back they're like, we didn't do that and it's not our problem anymore. Will never step foot in again. Right to Apple store for new phones and right to ATT online chat for billing. read more

I made a simple move, gave two weeks notice, received multiple notifications that service will be available and nothing. After spending hours on chat and agent queue nothing has worked. I work from home so all of the I am sorry stuff is unacceptable. If you want reliable internet and a company that does what it says DO NOT USE ATT. read more

check online, been told they had the phone after I called to check to make sure they had it as well. Once I arrived, so I waited 30 minutes and he didn't even have the phone in any color. Probably gonna cancel my service and go to a different provider. read more

I'm thinking about switching from cable to streaming and each time I've gone into the store with a question, they've been very helpful. Steven, the Mgr., printed out the streaming channel line up for me so I could compare it to the channels I'm getting now (he could've just told me to look it up online). My experience, whether I have questions or just need to pay my bill, is that everyone is friendly and considerate. Something that matters to me when deciding who I want to give my business to. read more

Terrible service. Rep was not coherent. Not very concerned to my needs. Became short. Refused to make a transfer of a line to a corporate account. Said I needed to call even though I was already in the store. Customer service non existent. read more

AT&T Store - ATT Store - Mobile Phones Near Me - Costa Mesa, California

Not even 1 star. I've been coming to this store for years. Never been super impressed with the service but nothing major. This time I was blatantly lied to. Purchased a iWatch and was having issues getting it to work with the new phone plan I purchased over the phone. I got frustrated so I came to speak to a real person. After 2 hours and having to go back twice I was told they couldn't help me. I asked the rep (young girl with dark wavey hair) to cancel my new phone plan since it would not work with the watch. She said it was taken care of. Absolutely not true. After seeing it still on my account and not getting a text or email saying this was done I called customer server AGAIN. No request was put in to cancel my new line. Thankfully I reached someone who was competent in their job and was not charged for the error. read more

The best store & best service ever !!! I love Bruno & Jeff They were so nice & had so much patience Helped us so much & made our life easier !!! Thank you Jeff & Bruno read more

The worst. I would give it zero stars if I could. Poorest customer service I've ever witnessed, rude and inattentive employees. I hate the fact that I need to give them my business, but internet in my area is pretty limited. Bummer. read more

Just wanted to let the store know they are always great help. Had a problem with my remote control for AT&T TV, call the store and talked to Aaron. They were really helpful saying come on in will get you switched out with another remote so I can get my TV fixed during this pandemic, where we have to stay home and make the best of it. I've always bought my products at this location due to the great service, friendliness and professionalism from this location. They did not let me down when I made the trek over to the location, they did exactly what they told me they would do it over the telephone. Called the store to thank them over the phone for solving my issue with my remote. Besides buying my AT&T TV service through this location, I purchased all of my iPhones from this Costa Mesa location. I will always keep coming back to this location. Thanks again for all the help. read more

AT&T is the worst. Period. It couldn't get any worse in terms of customer service. The company itself has just grown too large and has forgotten about the customer experience. read more

While going to AT&T for tech support isn't something I'd look forward to- I was elated when Micah knew exactly what the issue was and helped me through every step. My voicemail had been giving me issues for years and he was able to fix what the mainline's tech support and other AT&T locations couldn't resolve. I'm so grateful. Thanks, Micah! read more

I've never been to a phone store where I would drive or fly because of the people and service. The AT&T Store on the corner of E 17th and Santa Anna in Costa Mesa has found a way to make each customer feel special. Micah, Missael, management, and the rest of the staff are legends. They take the time to learn more about their customers to understand their concerns better and come up with a solution. Not only that, but they still remember you weeks after visiting before. It feels like coming back to see friends instead of dealing with a phone on the fritz. A wonderful group of people. read more

I recently went to AT&T to purchase a personal WIFI to replace one that was lost. I spoke with Dustin Martinez. He was very knowledgeable and helpful. Although I came out with a new iPhone, I was able to upgrade my existing plan so that the hot spot was included and I didn't need to purchase the replacement device for $144. I was given credit for my old phone (iPhone 7) which reduced the price of the new (iPhone 11-pro) substantially and I saved the monthly fee for two personal WIFI devices. All four phones on my plan are now covered with free hot spots. Michelle L. read more

1 person work on the floor. Every other employee 5 of them) in the back while they have a line that's been waiting for 40 minutes?

WARNING! This store lies about its inventory and treats people like crap for being right. I purchased a new iPhone online in the morning for pick up when the inventory said they had two more. I show up in the evening just to find out they said they never had it even though I had a confirmation number. If that wasn't upsetting enough, I called the store to submit a complaint with the manager that the system isn't accurate. His response was aggressive telling me that they have no idea what they have in stock and that the numbers online take up to 48 hours to update, making it sound like it was my fault. It wasn't until I told him there was no mention of that ridiculous faulty online inventory update in the terms on my online purchase and that this all replicates falsifying information for financial gain (aka illegal), at that point that the store manager suddenly started speaking politely, changing his tone and calling me sir. This was the peak of their positive customer service for me. This place is full of clowns, stay as far away as possible if you don't like dealing with shady business practices. read more

Great customer service and product/offer knowledge from Misael. When I switched from Sprint to AT&T 2 years ago, I looked at Verizon as well and compared plans. Im glad I went with AT&T. They have been consistent with services and offers provided and the great customer service has always been appreciated. The cell service is amazing as well when traveling to more remote areas. read more

Dustin and Aaron were great! I went in with my mom, her iPhone 7 was broken so she needed a new phone. Apple was having some issues with software updates and I was complicated to boot. I was going to give my iPhone 8 to my mom, and get the new iPhone 11. They were so helpful and patient as we sorted through some tech issues. They did a ggreat job trouble shooting, setting up both phones and making sure everything was sorted out and ported over. Kudos to both Dustin and Aaron. read more

My husband and I came in and felt with manny who was a great customer service rep. However, I came in two days later because the iPhone battery charger that wasn't working after dropping over a grand on two brand new largest iPhones. I was not added to the account unfortunately so I called my husband and put the new rep DUSTIN on the phone with him. While he was on the phone he rudely interrupted my husband mid conversation saying 'are you done' I was shocked myself as I was awkwardly in person with this rep. Really unnecessary the rudeness to my husband on the phone. Not sure where they picked up this person but clearly not capable of standard customer service. read more