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Cricket Wireless Authorized Retailer

3.4 (46 reviews)
Closed 11:00 am - 6:00 pm

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Mariella P.

Wen was really nice patient and helpful at helping me set up a new line ! Very quick and easy

Store hours
Dayana O.

Their store hours say 11am-5pm. We stopped by at 2pm and they were closed! There was an employee inside looking at us knock but she didn't come outside. She was extremely rude! She closed the door to the employee lounge and turned off the lights. When we wouldn't go away, and kept knocking, she came out, pointed at the "closed" sign and walked back inside to the employee lounge. SO INCREDIBLY RUDE! DO NOT COME TO THIS LOCATION. This employee needs to be fired!! So unprofessional and disrespectful. She could've at least explain that they were closed for a lunch break or something?

I've been going here for the last 2 and 1/2 years and I get excellent customer serve and any phone issues taken care of. Thanks Mike for your Great customer service and getting my new phone up and good to go!

Jason helpful employee

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8 years ago

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1 year ago

Staff are nice and professional here. The store is clean and tidy. The cricket network works very well.

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1 year ago

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2 years ago

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1 year ago

The experience was super. Please ask Olivia to help, she is really good and professional, Highly Recommended !!

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3 years ago

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4 years ago

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9 years ago

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6 years ago

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10 years ago

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11 years ago

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10 years ago

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10 years ago

Just transfer from A major carrier to cricket. Looking to cut down ridiculous bill. Excellent customer service in the store

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10 years ago

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9 years ago

Waiting crazy long time to get service, big boss behind the store not enough support to their staffs, poor management!

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10 years ago

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8 years ago

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11 years ago

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Ask the Community - Cricket Wireless Authorized Retailer

Review Highlights - Cricket Wireless Authorized Retailer

I was helped by Kareem and Jon, both are fantastic and have great customer service representative skills.

Mentioned in 7 reviews

Read more highlights

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T-Mobile

T-Mobile

(34 reviews)

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

DO NOT GO HERE…read more The sales team does not listen to your needs. I walked in looking to purchase the Galaxy Fold phone. 1) They did not have any to show me. 2) They told me that they break all of the time. So, they convinced me to try another phone. I went from owning Galaxies to trying a Google Pixel which is the WORST phone and is constantly having problems. I'm now in a position where I am stuck with this phone (which already causes problems every single day for me) and would put myself in a financial hole if I decided to swap back to the Galaxy phone. At one point, when I was comparing two separate phones, I asked the sales person which phone was bigger. His response was that they were similar. "I see that they're similar, but which one is bigger?" I said. He repeated his answer. Then I asked if he knew the answer and he said no. "Can you go in the back and look at the boxes or a grab a measuring tape?" He hesitated, went into the back and came back with the answer. The sales team lies. I needed a manager's help to do something, but no manager was present. This was a Wednesday at 3:00. I asked if a manager would be back the following Wednesday at 3:00 because I'd be in the area again. They said that they didn't know. I said, "There's not a paper behind the office door showing their hours?" They said no. "There is no way you know when your manager comes and goes?" I asked. "No," they said. The following Wednesday I came back and the store was packed. After ten minutes of waiting, I asked if there was a waitlist. The woman told me the order of the people that arrived. I explained that I wanted to wait in my car and not lose my place in line. She reluctantly took my number down. "You promise you'll call me when I'm next?" I asked doubting that she would. "Yes," she said. Twenty minutes later, I saw two other couples enter the store and another come out. I had still no phone call and had left the line open waiting for them. I walked back in and saw that they were helping the next round of people and asked, "you didn't call me?" The woman clearly had forgotten or ignored me and softly said, "I tried..." As I stood there waiting, I asked when they could help me, and she asked what I needed help with. I simply needed the address to send back my old phone. She told me that I have to call the 1-800 number. I said, "Yes, but I want you to do it because it will be quicker." She told me I was wrong and that they have long delays when they call t-mobile and that I should do it on my own time. There were other observations that I made as well, but I will refrain from adding those.

Verizon - I snapped this with my free galaxy s23 phone on the down low.

Verizon

(342 reviews)

$$

I came into the Verizon store at the Irvine Spectrum just to inquire about switching after being…read morewith AT&T for over 15 years. I've always felt that upgrading phones let alone changing carriers was a hassle, so I truly wasn't planning on making a move that day. I had three lines with AT&T and another with T-Mobile and was only exploring options to possibly combine them and upgrade our iPhones. From the moment I walked in that morning, Alden Martinez's customer service immediately put me at ease. He was knowledgeable, patient, and never pushy, which made me feel comfortable actually making the switch. Even though I hate the traffic and usually avoid that shopping center, I came back later that night with all four phones and Alden made the entire process painless. He was extremely knowledgeable about Verizon's programs and promotions and explained everything clearly. For once, I felt confident and stress-free during a carrier change. I still need to go back to pick up my Apple Watch (which he also convinced me to get), and I'm actually looking forward to working with him again. What really stood out was his follow-up. Alden called me afterward and helped resolve issues AT&T was giving me during the switch. He handled everything professionally and went above and beyond. Alden Martinez truly deserves recognition for his excellent customer service. If you're considering Verizon, ask for him. you won't regret it.

I visited this location. Tony is very helpful. Fast service. Knowledgeable person. Thank youread more

Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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