We had the best service - came in at 8pm after spending an hr at another location who couldn't help with phone not working. We were at the store until 11pm. Planning to get one phone and due to the Great Service by Ina. Purchased 2 phones, tablet, watch and disney and Netflix bundle deal. Highly recommend and will be going to this location. Thank You Ina for going beyond to making sure we got our phone replaced and making sure we got the best deal.. ::) read more

Jakob Rocks, knows his stuff & most importantly rocks Customer Svc~ Give him an uhhhhhhhhhhhmazing Raise~.... read more

Do not come to this location if you value your time. For some reason, management thought it was a brilliant idea to only put 1 store employee on the floor. Clearly they don't care about creating long customer wait times. Will be reporting to corporate to see if they're aware of this location's decision. read more

Like other reviews say, there was only one employee. Waited about 20 min and another employee comes out from the back door. He seemed to be the manager or whatnot. This guy had the audacity to open UPS boxes while asking me questions why I was there. Kept opening boxes until he couldnt figure out how to solve my issue and ended telling me to call customer service for help. Dafuq?? Why are you there then? read more

WARNING... unethical !!!! Firstly, this is not a Verizon corporate store (it's owned by Victra whose sales tactics are suspect). I'd like to say "the sales reps rep lie", but to be fair all i can say is that I was lied to. I signed the "whatever 4 page legalese" and got locked into an extra wifi tower that the sale rep said, "was included ; that i didn't have to pay for". That the price i was paying included the extra tower. I was noticed an extra $40/month. He lied. When i tried to return they said i had to call corporate or go to a corporate office. i drove to two corporate offices; none would help. After 4 months of calling and driving around, I literally wrote a letter to the Verizon CEO, other execs and the CEO of Victra. I also threatened to take them to court. I certified mailed the letters. After the hours and hours of hassle, i finally got a call from a Verizon (English speaking) person of authority who credited me and apologized. Then, and this is unbelievable, i got a call from a low level sales person from Victra who proceeded to regurgitate the same talking points "you can't return it", "just put it to use" blah blah. Since i already had corporate approval, I just hung up. Go to a Verizon Corporate store or better yet consider another phone service. and the sales reps will lie to you and lock you into a contract and will provide NO support. read more

Hi, we recently switched to Verizon and have been having ongoing issues ever since. We're extremely frustrated because the service and billing have been inconsistent from the start. To summarize: * We paid our bill in advance, yet our phones were still cut off * We then experienced issues where our texts were not sending * Now we are being charged twice every month, and no one has clearly explained why At this point I'm confused what the purpose of switching carriers was if we're constantly dealing with billing problems and service interruptions. We need an explanation for the double charges, and we want this corrected immediately. read more

Jakob successfully got my phone working! He was patient and did not give up knowing I had a phone interview the next day. I had already spent 4 hours on the phone/online trying to get it resolved so I was a bit frantic. I'm so grateful to him for staying after closing to help me. read more

If I could give ZERO stars, I would. I specifically told the associate at this Verizon store MULTIPLE times that I did not want the Verizon protection plan. I declined it clearly and repeatedly. Despite that, she still added it to my account without my permission. Because of her mistake, I had to waste even more of my time by driving back to the store just to get something removed that I never agreed to in the first place. It's extremely frustrating, unprofessional, and feels borderline deceptive. If a customer says no, it should mean no. Instead, I was ignored, signed up for something I didn't want, and lost time out of my day for absolutely no reason. Terrible experience -- do better. read more

Mikael was exceptional in his knowledge and help in my quest to trade in/upgrade a phone. Had complete confidence throughout our interaction and I greatly appreciated all of his help. Good selection of accessories in stock and the Verizon plan is very affordable. Great location, bright, clean and it happily had enough staff to cover this busy weekend crowd. Overall, a great experience to match the awesome new phone! read more

Verizon - Love they'll transfer data for you! - Mobile Phones Near Me - Mission Viejo, California

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I walk in to buy a phone. They tell me they can't sell me a phone without doing some plan with it. I'm already a Verizon customer. What kind of business doesn't let you buy a product they have on display in their store? read more

iren was amazing she helped me and my sister set up new phone and was very sweet we really appreciate the time she put into us and was the best sales person out there!! read more

*ATTENTION* They scam you don't come here, instead go to your authorized Verizon retailer. Was purposefully misled by Jakob and told that I was required to buy accessories and that he was unable to sell me a phone without doing so. (LIES) Additionally they charged me $40 set up and go fee when I told them I was going to set up my phone at home they still charged me! They should be ashamed of themselves, be a stand up business and honest with your customers. read more

March 16th, 2025 my husband and I got new phones and went into Verizon Store Lake Forest CA and we have been with Verizon for many years. I have to say we received the best service ever. We were so impressed and grateful. Austin was so polite and knowledgeable and helped us activate our phones and we were in and out in no time. We ask him how long he had been with Verizon and he said 6 months. I hope he is there for along time. He was amazing, and very friendly. Linda and Dan O'Donnell read more

Went to this location today. I needed info on my bill and was also meeting someone I did not know to sell a family member's phone who passed away. I wanted a public spot. Luis came to assist with the bill and also stayed with me until the other transaction with the buyer was complete. He was so kind, explaining things to us both and handling things like a pro. After that he even went a step farther and said I was eligible for $14/mo off my current plan. All I had to do was turn my phone off then on and that was it. This guy LUIS is a gem and a lifesaver. What great service from the heart. Thank you Luis I appreciate you!!! read more

Ines is really smart! She helped me trendmously with fixing my issue with my android! She is knowledge, pleasant and kind. I am very pleased to have worked with her. read more

This is not a corporate store. Super sketchy when we walked in only to see two folding tables and two people working. No displays of phones, no nothing. Not sure what's happening here, but we left ASAP! read more

Had a fantastic experience today, upgrading our phones and adjusting our plan. Ines was courteous, thorough, and explained all our options patiently. She even proactively found ways that our account was not optimized and helped us with this. We got two new phones, activated them, and were fully in and out of the store in a really timely manner! read more

Adam was great. Best service I've ever had. My number one Verizon store. Got me all set up with my new phone and tablet

Do not go to this store if you're doing online or corporate transactions. I ordered a phone online for pickup and had an issue. Before I even go the phone the person helping me was dismissive and unfriendly. I realized I had a problem with the order and he refused to help because they're not a corporate store. Didn't bother to tell me where I could find one or give me any help with correcting my order. I'll stick to corporate stores from now on read more

Chris and Luis were phenomenal. They understood my issues, concerns and solved all my problems with considerable attentiveness, helpfulness and showed me that my business was much appreciated. I cannot recommend enough. I actually went to them after having a sub par, to put it mildly, experience at the Verizon in Laguna Niguel and both Chris and Luis went above and beyond what I expected. They not only got me everything I needed but made sure to let me know that I could always come to them if I had any other questions or concerns. That is class. That is what makes me want to comeback. Thank you guys! Appreciate you! read more

I had a hard time getting service on my iPhone without Wi-Fi. The gentleman helped me through it and fixed it for me without an issue!

Ada was the best. Kind and efficient. Got us in and out with a great phone and watch.

I have to tell you about the stellar service I received from Brandon! What a great employee you have, such a nice helpful,patient, knowledgeable young man he is. I am not from this area and had broken my phone and needed a new one quick, not only did he help me but he got me up and running quickly. Brandon is a true asset to your store and has amazing service skills. Kudos Brandon! Thanks for everything read more

I would put less than one star if I could. My son lost his phone at a church. They found it and dropped it off at this Verizon store as it was a Verizon phone. The next day the church informed me they turned it in. I went to the store but they denied ever having it. I went back with the church staff and pointed out the person who took the phone. The staff then told me they recycle the phone after a week. It hadn't be three days. I called Verizons main line and they told me this isn't an actual Verizon store and they could not do anything about it. More so they told me I should not shop there as they don't actually represent Verizon. The actual Verizon customer care offered to replace the phone and help me move on. Don't shop here according to Verizon. This is a scam store. read more

Brandon just helped me switch my whole family to Verizon from t-mobile. He was friendly, knowledgeable, and explained the entire process as we went through it. I have to say, this was the quickest and most effortless switch I have ever made. 5 new lines with 5 new phones on their September trade in and switch promotion. Brandon had us in and out of his store in about 30 minutes. Unheard of!!!! I highly recommend this establishment. read more

Verizon - Mobile Phones Near Me - Mission Viejo, California

Adam was a beast. Helped out 3 people at the same time while still getting us 2 phones and a watch

It was a few weeks ago but I still wanted to write review. This is a really awesome store. Needed some help with iPhone, ended up needing a new cell phone chip. Also needed some help with my contacts. Ross and Zach were great. Very knowledgeable, quick and personable! read more

*EDIT* Now that I've cooled off a bit, I want to adjust my review. I'm changing my review from 1 to 3 stars BECAUSE Brandon and the other guy were super nice and helpful during the whole transaction. I understand this isn't their fault. My only wish out of this whole transaction was a little more transparency between what was a "Victra" deal and a "Verizon" deal. It's difficult to walk into a store that has a Verizon sign in the front and inside, be told about a particular deal, and then when I call Verizon corporate to sort out a problem the store can't fix, then call the store back to be told they can't honor the deal because they didn't provide the transaction. ------------------------------------------------ This is NOT a Verizon store. That being said, I just switched over from ATT today. The only reason I switched was because I was going to be able to also transfer my Apple Watch and get a $100 gift card. After sitting at the store for over 2 hours, they weren't able to make the switch, but sent us on our way and said no worries, we will let you know when it goes through. 3 hours later I get a call telling me that there is no way to switch my watch from ATT to Verizon. Called Verizon customer service and they had the problem fixed in about 15 minutes. I call this place back and now I can't get the $100 gift card "because I did it through Verizon customer service." What a crock! I honestly feel completely bait and switched. Do yourself a favor and go somewhere else to do business and make sure it is a company Verizon stor read more

DO NOT GO HERE! This is not a Verizon corporate store; it is an authorized Verizon retailer which is quite different. Here's what happened to me: I ordered 3 phones on a Monday. they said it would be Thursday or Friday when my phones came in. they confirmed my order with an email that included tracking info but I was not able to track the order because I was still with my previous carrie. OK. so I started calling on Thursday but no information for me on when my phone would arrive. I called on Friday again and called again the following Monday. so now it's been 8 days and I call 6 times put on musical hold then answered by someone who can't find any info about me. Finally I call corporate and they manage to get them on conference call who 'didn't have time to deal with it' and hung up on us both. wow, believe me don't go there! if you need to deal with Verizon be sure you go to a corporate store. Btw- my phones had been there since for 5 days....and I chose to let a corporate Verizon store have my business. read more

Verizon - Mobile Phones Near Me - Mission Viejo, California

Came in for an upgrade and Adam was able to help me right away and made sure I got everything I needed for my phone before I left. Best service I've ever received in my life read more

I'm gonna start off by saying I was really impressed with the service I received here today. Brandon was very knowledgeable and helped me make decisions and I feel confident that I made the correct decisions. He found adjustments with my plan that totally worked out to my advantage. His manager stepped in to help out through the process and it was nice to see the team working together. I left the store with more than I expected but everything that I needed. Everyone here was professional and had a great attitude! I look forward to doing business with these guys again. read more

This is not an official veri on store... I came for an upgrade and instead of me just having to pay the normal fees, they wouldn't let me upgrade unless I also bought their extra package of a charger and phone case with would have been around 150$ extra. I said I did not need the extra stuff and then said I couldn't get the upgrade. Trash. read more

Beautiful place with amazing people , love the service Rafik provided , helped me figure a perfect plan for me that fits my budget ! Love how they are not so actively trying to sell like other people , and they actually help you figure out what fits best for you! Thank you Rafik! read more

Adam was the best. Helped me set up brand new account with Verizon and transferred all my data. Absolutely best service

If I could post a MINUS rating, I would. Adam S took over my plan and changed my account without my authorization!!!!!!!!!!!!!!!!! I only went in to ask about the different phones to decide which one I should upgrade to, and to get a quote, which he attempted to give me, but not the information that I requested. I called their Fraud department today 7/14/2022 to report this. I was on the phone for an hour getting this corrected. DO NOT GO TO THIS STORE !!!!!!!!!!!!!!!!!!!!!!!! read more

They are so amazing here!!!!!! I came in thinking I had one question. Rafik was the main person helping me. He not only got me my new phone, he also cancelled 2 of my old lines, got my step mom a new phone without her being there, and got me a ton of accessories. The store was swamped but he still took the time to make sure Andrew (AJ) was being properly trained. AJ was so helpful and kind!!!! I took a TON of their time but they always made sure I was priority. When Rafik was helping another customer, Ross (super awesome employee) made sure Andrew had all of his questions answered. All 3 of them made my experience so enjoyable. Thank you Rafik, Andrew, and Ross!!! read more

Don't believe them when they say your phone you just ordered will be in a couple days. No matter how much they say we just got a shipment, we get in a shipment soon, ect. Reality is a week or more. You have to call to check if its in. read more

I wish I could give Ross, Chris, and Monroe more than 5 stars. We went to this location after having a bad experience with a different Verizon store that wasn't associated with this franchise at all. Each of these guys listened to us, helped us, and made the switch to them so easy and painless. They explain everything that is they are doing, always look for the best deals, and Ross even found extra coupons for us while buying a new iPhone 11 that we didn't even have to ask for. It was fast, helpful, and even a better deal than what we were getting at the other store we had gone too. It honestly makes us feel so relieved to know we have this location as our new home base for Verizon. Made life so much easier and took a huge weight off our shoulders. Everyone should go here! read more

Ross at this Verizon store was great. In the midst of the COVID-19 pandemic, Ross was so patient dealing with all the customers and taking care of their needs. I had to wait a long while till my turn came and he was very competent under very stressful circumstances. read more

Pretty useless if you want to buy an Apple watch. They only have the old model on display. You can't hold it to see how it feels. Last but not least, it does not work. In and out of the store in 2 minutes. Good going guys! read more