Went in because I was having difficulty with a new device line transfer. Spent 3 days on the phone and had to go in to the store. Erick went above and beyond to not just fix my issue but to provide amazing customer service. I have never received such great service from a carrier or a tech. Thank you again Erick, you're the man! read more

If I could give the store zero stars, I would worst experience ever we were there for over five hours and left without everything completed and set up. We were told to leave without one of our watches in hand when I went back to go pick up the watch they told me to go to a different store which I did and then they gave me a different watch and helped me set it all up which was nice. Fast forward- I ended up being billed for both watches along with receiving a phone that I didn't authorize with a diff line the order of we now have multiple pending orders and are dealing with corporate customer service to resolve, Cancel orders and send back items that we did not want and stop the extra charges. While the rep was nice, He clearly was not trained and was flustered and was pushing everybody he could just to make the deals all go through, which ended up in a disaster on our account. Awful. Never go to one of these go to the corporate store. read more

the gentleman working there alone around 12:45 today was sooooo helpful he helped me troubleshoot my issue and took his time to help me figure it out!! i was having a problem with my apple car play and was going nuts trying to figure out what was wrong and he gave me the answer 5 out of 5 stars at this location. So was frustrated just leaving the other location off of camino de los mares cause there was very rude service there thank you to the pico location for helping me! read more

Luis was rude, unprofessional and did not ensure customer satisfaction. He was incompetent and uncertain about procedures that were essential to my visit. read more

Specifically referencing the store at 979 Avenida Pico - the rep Andrew Zalta is the latest knucklehead I have had to deal with. They fired the old manager Andrew Dolby who lost my phone and and was supposed to credit me $800 towards a new phone. After 6 months of back and forth they finally started crediting the $800 in installments on my monthly bill. With $215 remaining owed they stopped crediting. According to new knucklehead andrew zalta, this store is now under new ownership, he has no manager, he has no manager to refer me to, and can simply provide a 1800 number but prefaced saying they won't help me. So I am out the $200, but hope this post saves some other poor person the terrible experience of doing business with this place. Avoid at all costs. You are welcome. read more

This place is terrible. Came in one day to pick up my phone - waited in line for 40 minutes and then the employee tells me he cant see me because he needs to take a lunch break. The lunch break is not an issue - the fact he could see me waiting there for 40 minutes before telling me he cant see me is ridiculous - he has a watch and can easily tell me when I walk in he is unlikely to be able to see me so I dont waste time. I come back the next say at opening time and they are closed due to a "power outage". Every store on the block is open and has power. What sort of employee just leaves if there is a power outage? Wait until the power goes back on as it had when the store was supposed to be open at 10 AM. More wasted time. read more

Verizon - Next door Matcha obviously with power - Mobile Phones Near Me - San Clemente, California

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I honestly cannot say enough about the stellar service I received from Jason at this store recently. I bought a new phone and had a couple other issues to resolve which he took care of immediately. I had several extra questions which he addressed with a smile! He is extremely knowledgable and quick at getting the job done. He clarified a couple things with Zach who was also ready, willing, and able to step in and help. Wow... great attitude guys! I will drive out of my way for the service you gave. Thank You read more

I came in not knowing what I was doing and a new employee named LT helped me and I thought he worked here for years. He answered all my a questions and made me feel comfortable. His district mgr named Dar also helped and I felt like a queen. I recommend them highly Barbara read more

5 stars for Zack who is extremely knowledgeable, professional, and provides excellent customer service. Not so many stars for Alex who set up an appointment for us for Saturday at 1:30pm with Josh however there was no follow up from the store to either confirm of reschedule the appointment. On Saturday when we called to confirm our appointment, it was again Zack who saved the day. Excellent customer service from Zack!! Make sure you ask for Zack at this store if you want to have excellent customer service!! read more

I went in to the Verizon store when my previous phone broke. I was assisted by Jason, he was friendly, informative and very patient. Jason was not only incredibly knowledgeable but he was extremely helpful as he explained all my options and helped me decide the best new phone that would fit my needs. I would absolutely recommend this store...and ask for Jason!! read more

These people that are hired are IDIOTS! Switching to T mobile after being with Cellular One since 1986, that's how bad the service is! Stay clear, find another provider!! read more

My complaints mirror others. The salesmen here sell a lot of "fake" services. They gave me a "free" LG Pad, but it had a service fee of $10/month. I rejected the free Pad but the salesman promised me that I could cancel service after 1 year. One year later, I call Verizon and they said they cannot cancel my service fee until Nov 2017! Even worse, they could not directly help me because Go Wireless is not a "real" Verizon dealer. They also push you to buy The GO Advantage Premium plan, but this turned out to be a complete was a complete waste of $79.99. I tried to address these issues with the store directly, and they never returned my calls. I went in person and they kept giving me delay tactics and the run-around. Worst service I have received ever from any wireless center. Stay away!!!! read more

Sold me a plan promising unlimited screen protectors for the life of the phone ($140 upcharge) came in today and they told me its an unlimited $10 screen protector deal. read more

Josh is the MAN!!! My wife went in this store to fix her charger port on her 6s iphone. Josh helped her by cleaning the port and drying the port and all kinds of test. Ends up suggesting she might want to upgrade to the 8 phones. So her and I went in there and bought 2, 8 phones. Josh set us up and did the down loads from our old phones to the new ones. He has great customer service skills and is a very knowledgable salesman. We love our new phones and know we now have someone to help us if we have any problems or need some training Ask for Josh you will be glad you did. read more

The BEST service I've ever had at a Verizon store. All I needed was a cell cover and screen protector. Cory measured, cut and put on the protector for me. I was just planning on slicing it and putting it on my phone. Cory was precise, making sure to carefully remove dust everytime it snuck in there. This was NOT an easy task. Thanks!! read more

Nothing but the customer service at this Verizon location. All staff members are very knowledgeable and very personable. Ryan, the store manager, personally made sure my account was on the correct plan for my usage and even followed up with me a week after my purchase to make sure I was still happy with my devices. I will recommend everyone to see Ryan and his staff! read more

If you want to get Covid, come to this store! They aren't enforcing that their employees wear masks or their customers. I asked to speak with the manager about my concerns and was instead engaged in a political argument. Also, they didn't even offer to help me set up my phone. I will never return to this store and plan to escalate to Verizon cooperate. read more

Bought a new iPhone on a Sunday. Very capable workers transferred all data without a problem and saved me money. They were able to quickly answer any questions I had. Didn't have to wait to be helped. read more

The guys at this location are always sooooo helpful! And there's rarely a wait. Thanks for all your help! read more

Received excellent customer service from the store manager (I think his name was Jackson). He was very knowledgeable, helpful and friendly, and I was in and out of the store quickly with my issue resolved. Thank you! read more

BEWARE!!! If you need anything Verizon, I would avoid this store. First off, this is not a verizon store, it is an authorized retailer. My wife and I went in to get her a new phone. We did not want to change anything on our plan. We left paying the sales tax and upgrade fee of $30 for a new iPhone which was purchased on installment. I couple of days later, I get an email from Verizon with a link to "review my next bill" which shows the estimated charges for the next billing cycle then what the new monthly amount should be for the following months. This is where things started going downhill quickly. In reviewing the info, I learned that our sales guy Josh added insurance to the phone when we specifically did not ask him too. Seeing this I call Verizon directly to have it removed and explained to them that we did not authorize the charge. Verizon said they'd remove it, no biggie. I was hoping this would be the extent of the issues, but no it gets worse. Two days later, my wife gets a call from Josh who said that he overcharged us for the phone and that he needed to make a change to fix it. He asks her for our PIN (I know I can't believe she actually gave it to him, but she did) so he can process the credit. The very next day, I get a text from Verizon stating that we're approaching the data limit on the line with the new phone. My wife who got the same text calls the store to see why we're getting the text and to confirm that they didn't change our plan and Josh reassures her that he did not make any changes. The following day we get another text stating that the line is over its data limit. So I call Verizon and sure enough that phone had been switched from the grandfathered unlimited data plan to a 2 GB plan. The CSR at Verizon said we're lucky we caught it when we did otherwise we would have lost our plan. I then learn that not only did he switch the plan by lying to wife to get our PIN, but on top of that, he had two upgrade charges added to the next bill on top of the $30 upgrade fee I paid in the store. Shop here at your own risk, the sales guys are totally shady! read more

Joshua was all smiles as he dealt with my extreme indecisiveness. I am the most un millennial, millennial. I don't like to buy new phones but on my birthday mine decided to stop working. So I guess, happy birthday to me. Ha. Josh was able to effectively explain and recommend a phone best set for my needs to upgrade. Great service, will be back for any future concerns. read more

Amazing help always from this store. The people there are so polite and customer service at its very best! They always help me find answers for my phone w great patience. Thank you, your very much appreciated! read more

This place is horrible they say that I have to buy an $79.99 premium package just so I can get a new phone. The package for $79.99 includes a really cheap screen protector. I was told by a supervisor in the past that the issues with the store has been resolved. But looks like they were not resolved never visit the store or any store like it. Go to a go to a store that knows what they're doing. They also try to install some app on your device which is completely unacceptable. I just found out the employee that helped me also set me up for a $11 month plan even though I specifically asked not to be signed up for any insurance plans. The service from this place is an absolute joke. This place should be avoided at all cost. read more

I love this store. When i accidently dropped my iPhone ib water Joshua helpef me get it back up and restored all my data. Eventually my battery died and he got me intoba new iPhone 8 Plus and into an awesome plan with Verizon. I've dropped in a few times since when struggling with iPhone issues and he is always there to help. If you live in San Clemente and need a phone or just want to signup with Verizon go see Joshua! read more

After going to another verizon store and getting TERRIBLE service...we went in thinking round 2....we were pleasantly surprised when we had an amazing experience...totally forgot the guys name but he was so helpful and nice! Gave his honest opinions about the phones and wasnt trying to upsell. read more

I had decided to purchase a new Verizon phone this morning, and after doing a quick search found a store on Alicia Parkway in Laguna Niguel. We arrived there about 1030 and was greeted by a very snotty young lady who informed us it would be at least a 45 minute wait. Uh.. what? I am not here for free money.. I want to BUY something. No matter.. there were 15 people ahead of us, and it might be an hour. Yeah.. that is NOT gonna happen. Did I mention she was totally snotty?? Two words.... customer service!! So.. we ended up going to a retailer on Estrella Ave..as opposed to the "corporate" store we had been to. The sweet girl, whose shortened name was Chia, told us they were out of the phone I wanted, but she checked with the sister store on Pico in San Clemente, and they had one, so off we went. There I had the amazing good fortune to be helped by Rosa Fuentes. This was someone who not only knew what she was talking about, but went out of her way to help us. She went so far as to fill out the documentation for us before making sure the phone was operational. She even put the phone in the case that I bought and attached the screen saver. Something I had tried to do myself on the old phone, and never managed to get the stupid thing on right. For as horrendous as the corporate store had been, Rosa was the polar opposite. What a great experience it was! I hugged her when we left fergawdsake!! And I am not a hugger! Thank you Chia and Rosa for making my day! read more

Over the last few years I've shopped at all of the Verizon stores in San Clemente. The Pico location is hands down the best! They are always helpful, knowledgeable and timely. A big thanks to the store manager, Ryan Rutledge, for always making my shopping experience pleasant. I recommend this store to all San Clemente Verizon customers! read more

I've gone in here a few times and zack is always quick to help and very knowledgeable

Ketan and Joshua showed great customer service skills in trouble shooting a new ipad from another store. Even though there was NO sales commission available, they treated me as if I was purchasing the ipad. Considering the style and structure of this franchise Verizon store, which I have not had the best experience in the past, I left very impressed with this interaction. read more

My phone died unexpectedly so I went to the closest Verizon store during my lunch. There wasn't any customers when I visited this store on Ave Pico. If I wanted to buy a new phone, service would probably be better but I just wanted a second opinion on why it wasn't charging. It was a total waste of the 5 minutes I was there. They offer no help except to say maybe you should buy a new charger. After work, I went to my usual Verizon store where I was taken seriously. The Rep took a brush to see if that would help the situation. It didn't, but I at least he addressed my concern. I bought a new phone from him and was very happy with the service. I will never bother going this store again. read more

Antoine Jackson was very knowledgeable and professional. He got my old landline number transferred over to a mobile number... probably something which doesn't happen much anymore. : ) read more

My mom and I traded in our phones today at this location and it was such a great experience! Tony, Antoinette, and Neusha were so friendly and attentive. They helped us get the best deals and best phones for our situations. We are definitely fans and will definitely be coming back to this location in the future. read more

Verizon is an extremely unethical company. Don't do business with them. They do not provide full disclosure when signing on for their services, make frequent billing mistakes and hire inexperienced people. Run for your life! read more

This is the place for you if you have time to kill. Bought a new iPhone and Apple Watch and was told I would get a $300 credit for my old phone. When the order was submitted for processing the $300 credit didn't show up. An hour later it was discovered that I needed to upgrade my plan to get the credit. I chose to upgrade my plan. While they were trying to figure out the credit I decided to get an Apple Watch as they were having a promotion when a watch is purchased with a phone. They didn't have the watch I was looking for in stock and needed to order it. At that point I was told to return when my watch was delivered to the store and they would upgrade my plan and give me the $300 credit. I returned to the store when my watch was ready and sat waiting for 20 min while the employee was helping another customer, which consisted of him sitting on hold for technical support due to the customer's phone not working. At this point he went to turn on some music and I asked if there was anyone else that could help me. He said he was the only one and didn't anticipate finishing with his current customer before the store closed, which was in 30min. I told him I was there to pick up a watch that was delivered and he replied that the store opens the next day at 10am. Maybe while he was on hold or turning up the music he could have let me know that he wouldn't be able to help me before the store closed. If I hadn't asked I would have been there for an hour with nothing to show for it and would have needed to return. Hopefully when I go back to the store it will be the last time and it will go better than the previous 2 trips. I would not recommend this store unless you can allocate a good chunk of time and are prepared for return trips. read more

They gave me a free iphone 200 with a new macbook tree edition...This place is great! I would give it 20 stars but there is only 5:/ .

Went into San Clemente store and was immediately greeted by Anish to get my Mom a phone. He was very friendly, professional, and most helpful. He gave her a good deal and set everything up for her. Juan the store manager was very nice as well. Would definitely recommend this store! WARNING!!!!! WARNING!!!!! WARNING!!!! This store /JUAN did not honor any deal, Annish was not there, kept coming back to store approx. 4 times, because of wrong OUTRAGEOUS bills. I am so upset I encouraged my Mom to go with this deal, every time we called back they would say come in and we will take care of it. Then we would keep getting huge bills. I wrote down the agreement on the receipt. Unbelievable! It's such a hassle, just want to give everything back! I would like the owner to make sure the employees abide by what their sales agreement is, and also make it right for my mother! read more

My iPhone wasn't charging at all last night. I only had 2% left and I was panicking Went to this location and Josh cleaned out the charging port and in 10 minutes I was on my way. Great place, great service. Thanks Josh. I'll be in for my iPhone x. read more

I have been ripped off so many times. I know not all stores are perfect as humans run the show, and it can change like the wind. At least yesterday, Temere helped me and I felt more than a price tag. He explained any additional fees (40. Activation) as my Verizon tablet crapped out, and I needed another. I was totally ripped off in Temecula and taken advantage of. Thank you Temere (unsure of spelling) and you guidance. Blessings. And..keep up the good work and continue with integrity and a moral,compass at that store. read more

I was in a rough situation phone wise and Josh helped me out. Great customer service and highly recommended for 3rd party..