Service was good but if you want to pay extra fees come here they charged me a 29.99 set up fee and 39.99 for me to take the phone and set it up myself!! Go to the actual Verizon store in Laguna Niguel no extra fees. This is not a true Verizon store it is owned and operated by VICTRA I will not be returning for any needs or service. read more

Verizon - Extra fees are kinda ridiculous!!! - Mobile Phones Near Me - San Juan Capistrano, California

I just visited this location with an Iphone stuck on SOS mode. I was greeted kindly and promptly by an employee named Ines. She was very knowledgable on how to solve the problem and I was out of there in 20 minutes with a working phone. And it didn't cost me a dime! I'm very grateful for her helping me. Thank you Ines!! read more

Verizon - The Storefront - Mobile Phones Near Me - San Juan Capistrano, California

My husband and I stopped by this Verizon store to look for a different carrier with competitive monthly rates with phone upgrades for our family of four. Adam, the store manager, helped us with much patience, knowledge, and kindness. We left the store completely satisfied with their service and with an amazing cellular phone plan. Thank you, Adam! read more

Customer service is lacking and when it is available it is very is professional, been frequently using this location since they opened but today it very a horrible experience I will not recommend or go there until this young lady is not working there any more ..... read more

The night before I went to Cabo, I called Verizon to make sure that I had an international calling plan so I didn't have to pay $12/day to use my cell phone in Mexico. The representative was really nice and he said it was free with my plan. He also told me that I was overpaying and said that he was going to change my monthly to $30 less. When I got my Verizon bill today was $30 more. Now I have to call again tomorrow and spend another hour on the phone with them. Fun times! read more

Beware! They are clueless. Just realized I am being charged for a phone I never even purchased! Tried to purchase a new phone, waited 3 hours for the sales person to do the transfers...finally gave up and said just reinstate my old phone. ended up being a NIGHTMARE. Sales person never removed the new phone from my account. read more

I went here to buy a gizmo watch. I realized we would need to order it because I had called and knew they were out of stock. The store price was unexplainably higher in price by $70 when I tried to order with store clerk and I showed them the online price. They could not match the price and said to just order online. Waste of time. How are they not able to price match the Verizon online store? read more

Made an appointment on the phone for 10am at this store. They don't tell you on the phone that it's basically first come first serve because they make commission. A couple Walked in right before my appointment at 10 so the one worker they had there was helping them And told me I had to wait until He was finished with them. Could have been an hour at least. Why even make an appointment ?? Waste of time! Terrible customer service. I'm leaving Verizon as soon as possible They're terrible read more

No Stars stay away !!!!!! Awful business immediately trying to sell me bundles and internet with out asking how I was and what I needed assistance with. After 25 years of being with Verizon I wanted to switch until I read the reviews and realized they were not the real Verizon. What a nightmare ... even with an appt I sat and waited 20 min with a crying baby . This is a scam of a company. read more

Run. Don't walk. Directly away from this store. Go to the nearest actual Verizon store and not this "authorized retailer". I'm on hour 5 of dealing with their mistake. They sold me a defective jetpack, tried to say I owed 50.00 for a restocking fee ON A BROKEN jetpack and then didn't disconnect the line when the return was finally processed after a several hour battle with the sales associate. I asked for a manager and the associate said he "wasn't going to bother him with this" and finally a manager got involved after demanding to have it addressed. So now I'm at the actual Verizon store and they are having to try and fix the improper return and disconnect the line they didn't do properly. This store shouldn't even be allowed to be associated with Verizon and is a black mark on the company. read more

Be wary of this place! Peter, the associate, tells us we can buy the phone outright. Phone is practically in our hands when he says, "no wait it works like this. You put a deposit down first, then in 30 days can come back and pay for it in full." What a bait and switch! They just want to take your money, earn interest on the phone for a month and then you have to remember and return to purchase it in full. Problem is, this is a retailer and not a Verizon store. May look like a Verizon store but really just few college kids trying to get money out of you. So be warned! Hidden fees, charges, bait and switches are lurking here! read more

Scammed and lied to by Verizon- they were supposed to transfer over two phones and one watch- charged me 288.00. There was only one phone transferred so I decided the woman who helped me was new- did not know what she was doing- the free phone isn't free- I went back returned the ""free phone" within a week and supposedly there's a 30 day guarantee. Only refunded me 75.00. Go figure- DONT USE Them. So bad!!! read more

I recently got a new phone and had trouble transferring one of my apps. After speinding a lot of time trying to fix it myself, I went to the Verizon store in San Juan Capistrano. An employee named Rick was helping customers ahead of me. He impressed me immedately--he was so patient and thorough, making sure no one left until their issue was completely resolved. When it was my turn, he showed the same dedication and kindness, working through my problem until it was fixed. He was amazing! He mentioned that he usually works at the Mission Viejo Mall location but hopes to transfer to San Juan Capistrano---I really hope he does. read more

The big screen on my Samsung Fold 4 wasn't working. And Neemonnie Brown did a fantastic job helping me filled a claim to get a replacement and transferring my esim to my new phone. And when I was having a trough time doing a factory reset another staff member (Didn't get his named) help with that and a phone call to Verizon technician support read more

We tried their internet. It was terrible so we canceled. Then two months after cancellation they took $200 from our bank for recapture of a discount given to sign up. This was never disclosed to us upfront. I had to drive to the Lake Forest store to complete the cancellation. I had to mail back their router instead of dropping it off at the store where we got it. There is literally no way to talk to a live person for customer service. A total rip off and waste of time. read more

Arrived at 9:30am on a Tuesday. Posted hours say the store opens at 9am but no one was there. Went out of my way to go to this store, recommend you try a different one. read more

Whoa whoa whoa! Hold up! 0 stars for an absolutely ridiculous store policy! They wanted to charge me $299 to upgrade my phone (yes you read that right) , which would've included transferring my old phone data, plus a case, screen protector and charger. LOL!! This store owner is absolutely out of their mind! I don't recall being so absurdly taken aback in recent memory, or perhaps ever. I know they need to make money and I would've been fine paying $50 or maybe even considered $100 for the convenience of getting the phone right then, but give me a break..$300... that's like half the price of a new phone. Needless to say I left immediately. I just bought my phone on Amazon, who also even gave me a $200 gift card. Thats a $500 win right there. 5 stars though to the sales reps at this location: Issau (?) and Romo. They greeted me immediately, apologized probably 6+ times for being busy with other customers (not their fault), multi-tasked and started my process while finishing up other customers, and were transparent about the above mentioned fee. Big kudos to them only, and they don't deserve any flack for the dumb fees the store charges. stay away from this store though read more

Claudia was most helpful and cheerfully looked up my account and showed me the proper choices for my online customer service chat so I could get the answers I needed. read more

I have been a Verizon Customer for I think almost 7 years and my parents for way longer. I recently came in on Black friday (11/28/25) to upgrade my iPhone 15 Pro Max to an iPhone 17 Pro Max. Carina helped me with that. They were unfortunately out of the colour and GBS size I wanted (deep blue in 256gbs) (but I expected that since it was black friday and it was mid afternoon). I ordered it since i didnt need it immediately and Carina said i could trade in my phone when it came in a week later. I am writing this the day before the estimated delivery date, but I wanted to say my experience so far has been amazing. I did get a text from verizon stating my phone was getting delived to my house and not the store, I called them and I guess it says that for every phone, but it gets delivered to the store anyway (The tracking link is of the phone from apple to the verizon store). Carina also helped my grandma swap her cellular from her old apple watch to her new apple watch which was awesome (after being told they couldnt by an agent (not from this store) over the phone). Overall I would recommend this Verizon store in SJC and if you're looking to upgrade your phone, they have really good black friday deals! I just had to add another line to my plan (it was like an exta dollar a month since I have the Unlimited Ultimate Plan (+tax and activation) and had to keep the plan for 36 months for the deal to work). For the price of a brand new iPhone (17 pro max), this is DEFINITELY worth it! read more

Unprofessional-I went in for an In-store pick up after placing an order online. Turns out (according to the employee-can't remember his name) that they cancel online orders in order for customers to walk in and get their commission. He asked me if I spoke Spanish and I said yes, I realized he spoke in Spanish so the English speakers wouldn't understand the shady policy they have about canceling online orders so they can get their commission by in store customers. He wanted me to apply all over again and pay ANOTHER $93 to get a device that I had already paid for. I was in for an iPhone 15 pro max and as I see in store customers get their new phone, the manager proceeded to tell the rep that was helping me, that they were all out of Pro Max models, when in reality, the girl working there is coming out with pro max's for other customers. It's unfair that I purchased a phone online and them canceling it just to benefit them. Dude proceeded to walk away and say "now if you don't mind, I got other customers to help" all because I didn't want to apply. read more

See DZ for all your needs here. We saved money by doing small changes like auto pay and even a teacher discount.

Worst customer service - Only one person working , line of people waiting and he doesn't address anyone! I had to ask how long before he could see any customers and he said 20 min! read more

Unprofessional. I would NEVER go to this Verizon again!! I was there for hours and my problem was NOT resolved!! Very unhappy!

This store sucks and ASHLEY is horrible! Went in because my SIM card was messed up. There was an older war vet there before us and she was so mean and rude to him. She refused to help and and told him call 611 and have them help you, log on to the app and do it on there. He didn't know how and he asked for help she just ignored him. He got so upset and left, felt so bad for him. At the same time she was telling me to do the same thing while 2 other customs came and left upset because she refused to help him. She had us call 611 and explain to the lady on the phone what we needed while she (in the store) was completely ignoring us and refusing to help. We were the last people there and a man came in to buy a new phone. She dropped us immediately and went to work with him. After an hour in a half I asked her to please help us, we've been waiting for 1.5 hours and have gotten nowhere. She started yelling at us, telling me she's not going to help me if I talk to her like that (like what???) Worst service I have ever received anywhere! We left and went to another verizon...they fixed it in 20 minutes...go to a different store, don't work with Ashley. Waste of my day! read more

I switch cell phone companies. I purchased 4 brand new phones. Jacob said he would give me $2.000 credit if we traded our 4 phones so we did. When it came time to pay he said we have to buy $200 accessories per phone but I told him that I did not have the money to do that.,Then he told me a few minutes later that he wouldn't be able to give me the $2.000 credit but only $1,200 credit because we weren't buying any accessories. On top of that he added the Verizon modem for internet service without talking to me about it. Make sure you do "do diligence" before you signed anything. read more

Don't waste your time at this junk of a location. They don't have a system to register guests entering the store. I waited 20 minutes for someone to even ask me what I was there for, for them to then tell me they couldn't help me I needed to go to a corporate location. Couldn't someone have acknowledged me when I came in so I didn't wait pointlessly? Unhelpful and unapologetic for the horrible customer service. read more

Formerly a T-Mobile customer for 20+ years, left due to poor service coverage in my area. I was hesitant to switch because I always had excellent customer service from T-Mobile, but Ivan and Peter at this location were extremely helpful and provided a ton of insight on the phones, active promotions, and plans available, helping me choose the right option for myself and my family. I plan to come back shortly to transfer my wife's phone to Verizon as well. Thank you for an excellent customer experience! read more

I recently needed to purchase an additional phone for personal use & Peter Landon was the customer service associate. He knew I had a time constraint & literally wrapped up a new phone for me within an hour. He was kind, fast & very helpful in helping me with the details to set up my phone & service. I highly recommend asking for him. He's absolutely awesome!! read more

Even though he could not fully assist me due to a larger network issue, Peter is seriously the absolute BEST employee I have come across in this entire organization! I have been with them for 16 years and he is literally the most sincere and trustworthy associate they have. He is professional and keeps his promises and you can tell he genuinely cares. He should be promoted like yesterday! Thank you, Peter! read more

They told me that new iPhone will work better, but service sucks ass !!!!!!!!!!!!!!!!!!

Incompetent and lazy! Anytime we go there for a simple question, their answer is always, "I don't know. Look on the website." My watch broke and i asked if i had insurance, they told me to reset the factory settings and I should be able to figure it out. Zero actual help! We have had Verizon for years and we were supposed to have the military discount applied because they told us it was. Just went to get new phones at the San Clemente location and they told us we didn't have the discount added and will save $25/month. read more

I found a verizon phone in the street outside the house, locked but working, no ICE contact number. Looked up what to do on the internet, which claimed that if it was returned to the nearest verizon store the would be able to get it back to the owner. Called Verizon and they confirmed this, and told me the nearest store. Drove there, and the rude jerk said it was locked, not his problem I would have to decide what to do with it and get it out of his store. Wasted time and gas trying to do what Verizon said, so now It will just go in ewaste unless I can find another method! (update) Turns out that taking the sim card out of the phone and inserting it in a similar phone will show the phone number. I called the number and the owner had already purchased a new phone with his old number. Got his old phone back to him and he was going to return the expensive phone that this same store had sold him yesterday. Too bad it was so difficult for the Verizon store to know that this technique could give a phone number and that they could look up his account and get him his phone back - or maybe it was just easier to sell new phones? read more

This place is basically useless. True story: i tried to give them money to pay a phone bill and they couldn't even do that!. Dont let the sign on the building fool you, this isn't a real Verizon store. Save yourself a trip and go somewhere else - like maybe even t-mobile since it appears that Verizon will let anyone represent them read more

I won't even give them a star, I bought a phone outright, got locked out cause I forgot my pattern. But there are supposed to be ways around that, I did them all and it kept looping me around to my email and password. So I said f-it, I'm gonna return it. Only 10 days passed so I was within policy parameters. I get there dude says, '"we don't have cash, cone back tomorrow" so I do, and the manager tells me, " you can return it but you have to we open it and unlock it first." If I could do that I WOULDN'T NEED TO RETURN THE PHONE!! And Dude says we don't have any cash here. Bottom line ,DO NOT GO TO THIS STORE IF YOU WANT VALUE, SEVICE &QUALITY it doesn't exist here. read more

Needed to get a USB to USB-A cord bc my phone was dying but Claudia from Verizon SAVED ME!!

Stay away from this store. I would give 0 if i could. The owner never opened the store and he said he was helping other customers but i was outside his store waiting for an hour. The store next him said he went out long time ago. I made verizon customer service called him and he said he went for lunch. Who goes to lunch from 3-5 since it said it was in service hour. If you cancel your order with verizon, you have to pay $50 service fee and this guy would not cancel your order for you. So don't buy from this store to save your money and time. read more

Steven & Ivan were extremely knowledgeable, professional & helpful. I would definitely recommend this location

Thank you to Ashlee and Bronson! They were absolute angels helping me get what i needed! They were very kind, and knowledgeable. Thank you for all you did for me and my daughter! read more

Never come to this location. More expensive than a corporate location. Force packages and won't just sell a phone on its own, aren't transparent about it. Messed up my phone. Absolutely rude and ridiculous. read more

Zero Stars for this location. It's not an actual Verizon, just an authorized brick and mortar scam artist location. They are there to lie to you and make as much money as possible off you. I was just there to get a new phone. I was not told there was a $25 charge to get my new phone updated that I could have done myself at home. I was not asked if I wanted a liquid glass applied to my phone for $64.99. I thought the employee was cleaning my new phone. I saw the charge on my bill later. The manager claimed I was getting a free phone cover and glass protector. I was in a hurry and realized the employee had also added a phone cord that I didn't ask for and got charged for that as well. Bottom line. Ask for a print out of what you're getting charged for before signing anything. Also, go to an actual Verizon location like I should have in the first place. read more