5 stars for the Dana Point team. Corporate AT&T is the problem…read more I'm giving this location 5 stars because the employees here did everything they possibly could to help us. Chris and Bill at the Dana Point store were professional, patient, and genuinely tried to solve the problem for nearly five hours while I was there. Unfortunately, they were completely handcuffed by AT&T's corporate systems and had zero support from above. We were simply trying to switch our family from Verizon to AT&T. Instead, we got stuck in a bizarre loop involving AT&T's Global Fraud Management system that flagged the account and ultimately shut off service for my parents with no explanation. The store employees had no visibility into the issue, no authority to override it, and no one from corporate willing or able to provide answers. To make matters worse, we later learned the Bakersfield store accidentally entered one digit wrong when porting my number from Verizon, which may have triggered the fraud flag in the first place. Chris and Bill did everything they could to fix it, but the reality is they were completely unsupported by AT&T's internal structure. What stood out most to me is that these two employees are clearly capable, motivated, and trying to do right by customers, yet AT&T seems to invest almost nothing in empowering or developing their retail teams. They were left apologizing for systems they don't control while corporate departments like Global Fraud Management operate as a black box that no one can even contact for answers. So this review is not about the Dana Point store. Chris and Bill were courteous, professional, and did their best in an impossible situation. This review is about AT&T corporate. When your own employees are telling customers they have no ability to get help from internal departments, something in the organization is fundamentally broken. If AT&T leadership ever reads these reviews, the Dana Point team deserves support, training, and actual authority to solve problems. Right now they're being set up to fail just like your other stores.

I recently switched from Verizon to AT&T after disappointing authentication issues and lack of…read moreconcern from in person Verizon staff to solve. The Verizon side needed Level 2 tech support to release the numbers, and I ended up speaking with five different reps over three days. It was frustrating and time consuming, but the real difference came from the AT&T store team. Chris, the store manager at the local AT&T location personally invested over 12 hours across two days to get four phones and watches set up. His persistence, hands-on approach, and coordination with other departments were instrumental in resolving the issues and getting everything working. What stood out: - Exceptional dedication from the store manager who stayed late and kept pushing toward a solution - Clear commitment to customer care and problem solving despite carrier-side hurdles Once AT&T's local team stepped in, the process moved forward with care. If you're porting from another carrier, seek out a proactive store manager who can coordinate across departments and stay involved until everything is live. Thank you Chris for all your assistance!

Extremely helpful and professional. Great pricing, and even better customer service. They will be…read morethe first call I make for any electronic related needs. If fact, I am taking my iPad to them this weekend that has a crack. What a great addition to the Laguna Niguel business community- please support them!

Melex is great, when I need service for samsung, they were on it, it was quick, and service and…read moreprice was excellent, highly recommend.

Samir was helpful and patient with my many questions and made the experience of re casing my phone…read moreeasy. He was honest about the choices they offered for cases, carefully repaired the damage, and re covered the screen.

Took my iPhone X into the store to fix the LED screen and they were happy to do it. They also found…read morethat my battery was inflated. I was a bit hesitant at first because the cost seemed high, but I agreed to it. After getting my phone fixed here, there were so many things that went wrong: 1. The brightness was set at max at all times, even when I tried to turn it down 2. My phone began dying at 30% and couldn't hold a charge I took it back a month later to address the brightness issue. This was slightly fixed when he reseated the display, but still wouldn't dim as much as it normally should. This was within warranty so I was not charged for this service. I came back soon after (within 3 months) to get my battery fixed and they refused to help me replace it stating that I had no receipt (which they never provided at the time of transaction, but have my bank statement). They also said that I had to pay for a new battery if I wanted it to be replaced. Even with my inflated battery, I did not have the issue of it holding a charge or dying before it hit 5%. I am very unsatisfied with my service at this repair shop. I did not believe people when they said I should just get my phone fixed at Apple, but after this experience I will definitely not return.

I just visited this location with an Iphone stuck on SOS mode. I was greeted kindly and promptly by…read morean employee named Ines. She was very knowledgable on how to solve the problem and I was out of there in 20 minutes with a working phone. And it didn't cost me a dime! I'm very grateful for her helping me. Thank you Ines!!

My husband and I stopped by this Verizon store to look for a different carrier with competitive…read moremonthly rates with phone upgrades for our family of four. Adam, the store manager, helped us with much patience, knowledge, and kindness. We left the store completely satisfied with their service and with an amazing cellular phone plan. Thank you, Adam!

Best price around OC, fast and reliable staff. 60 bucks for original whole lcd screen for iphone 8read more

Seeing their ads on Facebook about Thanksgiving discount for phone repair, I brought my phone there…read moreto replace the screen. My phone is a iPhone X, and the repair cost for this model is not cheap. I met Trung at the store. He is the sales manager and technician. He applied the discount for Thanksgiving. I couldn't believe that he only charged me $80 for an OLED screen. He said he had a cheaper option for $60 if I went for the LCD sceeen but as soon as he demonstated the differences between 2 screens, I decided to go with the oLed screen. Trung also gave me a free screen protector. Highly recommdend Trung and his dedicated job.

When I entered this location, it was packed with people. I had an issue with my phone. It wouldn't…read morecharge. After a 20 minute wait, I was cheerfully greeted and immediately helped with my problem. He found the solution to the issue, and I was finished within 10 minutes. Excellent customer service, just as long as you don't mind waiting for assistance. As grateful for the service, I can safely say that I will return to this location if I have further iPhone issues. Highly recommended!

So far we had good experiences but a few time my bills weren't accurate so I have to call customer…read moreservice. They're very accommodating so that's a plus.

Imagine my shock when I turned on my computer this morning and it wouldn't boot up. As a small…read morebusiness owner for 33 years, I have my entire business on my laptop and freaked out immediately! After a quick Google search on my phone, I found Kevin's Computer Service and they had amazing reviews so I didn't think twice and went to their Laguna Niguel location. Steve is a modern-day hero and had my laptop up and running the same day at a fair and reasonable price! I was ready to go out and buy a new laptop but he talked to me off the ledge and told me my existing laptop was fine and he installed a top notch antivirus security software. Disaster averted and I'm back home cranking out computer work and it's not even the end of the day.

From the moment I walked in with my computer, Sterling helped answer all my questions. He is very…read moreknowledgeable and I appreciate his work ethic. I consider him to be my go to computer guy! Thank you Sterling and Steve. Claire F.

These guys are the best! James has taken care of my tech issues for years. Super knowledgeable,…read morehappy to dumb things down if you don't know what you're doing, but can also keep up with you if you're savvy. Bought various new systems per his recommendations. And they were by far the most sensible options for me. All the other blokes that work there are fantastic and efficient too Cheers!

Had such a great experiencing working with Kyle at More Then A Fix…read more. Kyle was super professional but also very personable.. He worked on our ice maker, and as soon as our part came in he was on his way.. 5 Stars!!! Happy Customer, Jill Tucker

I came in fully expecting to spend a fortune and lose half my day. Instead, he quickly diagnosed…read morethe issue, saved me from a $109 repair, and got it handled for about $20. I was in and out with zero hassle. Straightforward, honest service, and no upsell nonsense. This is how a repair business should run. Highly recommend.

I contacted Alex this weekend regarding replacing my wife's cracked cellphone glass. Alex was…read moreinformative and provided 3 options and once I decided on which option was best Alex ordered the part. I made an appointment for Monday at 11 a.m. and Alex explained the work would take approximately 2 hrs. Alex is the ultimate professional and his shop is clean, organized and conveniently located in Laguna Niguel. Alex also offered to pick up the phone and bring it to the house when it was completed which is a terrific service. I just happened to be out running errands so I dropped it off and sure enough Alex was done with the task in 2 hrs. This is definently the go to shop for cellphone repair and Alex's stellar service and positive attitude made it a pleasure. Highly recommended