I needed to replace my phone. Alyssa, Alejandro, Adrian, Michael and Maria were very efficient, knowledgeable and professional. Adrian went above and beyond setting up my new phone. I am especially thankful for Francisco, the store manager, and Armando, who were both very knowledgeable, caring, efficient and professional. Thank you to the entire team! read more

Just when you think a big corporation has forgotten you, local and District hero's show up to remind you you're important. Thank you Alejandro, Manager Francisco at the Aliso location! Francisco reached out to District manager Bambi and they all came together to solve resolve an issue and honor my 15 year loyalty. Thanks guys! Here's to another 15! read more

The wife and I came in here to "possibly" (me) and "definitely" (wife) upgrade our cellphones. We had a slim shady type of salesperson at this location way back when they were Sprint, so I asked our sales associate manager (Maria) for total transparency and documentation. She was super patient, thorough, professional, efficient and obliged with my request. The funniest part of the interaction though was how much she reminded me of my fellow Italiano cousin on the East Coast. It has been a rough year financially, so I was tentative about upgrading but she dug in a bit to find a promotion I could swallow and make work. In the end I opted to upgrade my I-phone and the wife upgraded her Google phone. The new shade of blue on the I-phone is a borderline gem leaning towards midnight blue. I have not tested out the new and improved camera, but I am looking forward to what should be better battery life and less overheating. The wife was a big fan of her selection as well. It is always a lengthy process upgrading including transferring data, but their T-life app is pretty cool and useful. The sales team here appears to get along very well with customers and each other. I am a much bigger fan of T-Mobile than I was when it was Sprint. read more

Staff: Came in today to switch over. Worked with Alejandro and then Michael & Jesus. What an incredibly nice group of people. All very friendly, knowledgeable, transparent, and all around great. Today was a reminder to me of why I never should have left in the first place. As you'll see in my other post it a recent experience with another carrier. This was night and day different. Quality: Beautiful, clean, nicely stocked store with plenty of seating. I was told I'd wait for approx 25 mins to be helped but ended up only being 10. Value: It was very fair. Though the monthly is more than my other carrier, the service is superior, so it is well worth it. The main difference in price in my case was due to a higher cost of insurance. Either way I'm fine paying a little more for more reliable service, great staff, and peace of mind. Overall: I was incredibly impressed in every part of my experience here. I'm so happy to be back with T Mobile. read more

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Michael and the team at the Aliso Viejo location were not only professional and informed but cool guys to spend time with as they transferred my family over to TMobile from Verizon. Michael showed me their program that paid off my four phones and reduced my bill by $50 per month. I highly recommend this location! read more

T-Mobile - The man the myth the legend! Ask for Mike! - Mobile Phones Near Me - Aliso Viejo, California

Place is a joke with the waiting times. Totally unorganized and sloppy. They don't even have the appointment system they used to have before and now you gotta sit and wait around for hours just to accomplish a simple task. Bring back your appointment system and I'll change the rating. read more

I came in to fix some issues I had with service from the TMobile next to UCI, and wow, Francisco and Michael were amazing with their customer service. They were very friendly, caring, and always positive. I cannot say enough good things about this store, as they totally changed my mind from being frustrated from a previous encounter with getting service, to overall amazing. If you need any tmobile services, this is the store. The only thing to watch out for is that they get really busy so just make sure you call in beforehand. read more

Marcus at T-Mobile gave me amazing customer service. He helped me with my phone screen protector, took his time installing everything properly, and made sure everything was perfect before I left. I never felt rushed and he really took care of me. Super friendly, patient, and professional. Definitely appreciate the help and would recommend asking for Marcus if you go in! read more

5 star rating for Alejandro! We were at the store yesterday and he was amazing - very knowledgeable, super friendly and very efficient at his job! Highly recommend him and the staff at this location! read more

Everyone at this location is incredibly kind and knowledgeable. They make the process smooth and are always happy to explain things clearly. I really appreciated the great service -- definitely recommend this store! read more

The team here is so helpful and friendly! They make everything really easy and take the time to answer questions. Would highly recommend this store! read more

I appreciate Mariah at the Aliso store helping me she's absolutely wonderful super helpful , best customer service ever !!!! Wish everyone was like her !! So lost with out her help made me feel so welcomed !! read more

Wanted to give a shout out to Erick & Alejandro. They helped get me and 3 of my family members switched over to T-mobile from Verizon. They were very personable and friendly. They made the transition smooth and easy. Highly recommend this location . read more

I received outstanding service at this corporate T-Mobile store for my new iphone and set up.

Maria, (Representative) Was Very Professional n Helpful n Getting My Phone Set-Up. It Was Like Speaking To A Friend. Thanks Joseph McCluskey read more

I'm always so welcomed and blown away at the customer service of this store. I especially wanna give a big shout out to Marcus Stewart for his high level of excellence and kindness. Every time I come in he always helps me with my needs and addresses everything quickly and professionally read more

Erick is a beast. He helped us transfer four lines from Verizon and Cox to Tmobile and provided astounding service and attention to detail ... patient in every way, this is a great store! If his temperament and service is a reflection of what I can expect from T-mobile, I've finally found a home (20 years with Verizon). I will always come to this store and Erick, even if I moved to Guatemala... forever ever ever ever. read more

Let's start off with spending 3 hours here just to have a rep help me!!!! This is ridiculous I'm sick of these corporate business not hiring enough employees even though they charge us so much money... If you are trying to waste literally 3 hours of your time feel free to come here Lol ‍ read more

I received top notch service and technical expertise from David at the T-Mobile Corporate store in Aliso Viejo, Ca.

Thank you, Alejandro! We took my husband's phone in on Monday because he said it wasn't working correctly. Alejandro was very kind and patient and found severl HIDDEN apps that had been downloaded. He was able to delete them and clean up his phone. It is now working perfectly! Thanks, Alejandro. We appreciate your help so much. read more

TMobile itself is a great carrier and provides good customer service over the phone. The stores is a different story. This store in particular did not provide a good experience. I had been having a lot of issues with my home internet and finally TM agreed to switch it out. They sent me an exact same model but I had issues with that too right out the box. I called customer care again and they sent me to this store. I asked the phone rep if I could return both devices to the store when picking up a replacement. He said no, I could only return the one which was the replacement. The older one needed to be mailed in as they had sent me the label. When I got to the store, this very aggressive agent asked me where the other device was. I told him what the phone agent told me but he kept arguing with me. After a bit a manager came out and said it was ok if I mailed the device. Then came the issue of getting a replacement. He brought out a box which had the newer model device and proceeded to program it. After a while he took the box to the back and then came back after a few minutes, saying you're all set. I took the box he gave me and came home only to find that he had given me the old device. As a result my internet is still not functioning properly. Why the switch??!!! Not happy at all with this store. read more

I have my new T-Mobile service now for a little over 2 weeks. You will have to wait a very long time, they need more staff! I was changing over my family of 4 phone service from ATT to T-Mobile. Alejandro helped us. He is excellent. He was very patient and knowledgeable. especially having to deal with 4 adults (22 years to 71 years). I had to come back 2 weeks later to fix some issues I had with my phone. I came in about 11 AM and had to wait about 40 minutes. A salesman named Blake helped me, or tried to. He seemed knowledgeable, but asked many times who had originally helped me, and he didn't seem motivated to help me I couldn't remember my salesman's name. Once he got into my account, he told me that it was Alejandro. He asked for the account password, I didn't know it. I tried to call my daughter who had set up the password, but couldn't reach her. He then asked a coworker if Alejandro was to come in that day. He was told that he would be in at 2 PM. He told me to come back after 2 PM and talk to him. I was not happy! His customer service was terrible. I asked if he was a commissioned salesman, to which he replied yes. If he's not making money from a sale, he seems to not want to help you. He makes you feel like you're bothering him. If I had to deal with him again, I would find a different store!!! Right after this, my daughter called me back while I was still in the store and I got the password. He had begun helping someone else. I told him that I had just gotten the password (expecting him to help me after he was done with the new customer), to which he replied "come back after 2" Alejandro is great!!! All the other salesman in the store seem very happy to help, just not Blake! read more

Just another great service provided by Erick Abarca. I was greeted with a smile and welcomed immediately. I had absolutely no wait time. He took care of my husbands new phone. Had it changed over to the new phone, all of his pictures and apps were transferred over smoothly. No issues at all. Great T Mobile store for the best service ever from all of the employees. Thank you Erick for going above and beyond. Your the best! read more

An extremely nice staff but not enough employees when they have a new release of an IPhone. I have been waiting for 45min and only 1 visible employee on the floor. 10 people waiting. Do better TMobile. read more

I recently visited At&T to change my lines from Metro PCs. I had a great experience with their customer representative Adrien. The representative was knowledgeable and resolved my issue promptly. He answered all my questions clearly with a great knowledge that shows how experienced he is. Adrien was incredibly patient, respectful, helpful and most of all knowledgeable about my specific issues and requests with my lines. He went above and beyond to assist me and give me the best service and deals I ever had. read more

The wait here sucks but that's negligible when compared to the outstanding service provided by employees - not to mention it's out of their control how busy it can be. Fransisco, David, Michael, and Alejandro all provided exceptional care with relation to their patience, explanation, problem solving, and communication skills. I spent 2.5 hours here Friday night and 2.5 hours here Saturday morning getting help setting up a new phone since my phone wasn't backed up and it took hours to transfer my iCloud. I saw them interact with people of all backgrounds and consistently provide great care. I appreciate their friendly nature and support. They also showcased resilience when interacting with rude, impatient, and needy customers. 10/10 recommend coming here - on a week day preferably! Thanks for everything, T-mobile team! read more

Only giving 3 stars because honestly, T Mobile is great UNTIL you are ready to change to a new phone. Then it's all so dang shady! I am on a plan that allows you to upgrade yearly and when I went to upgrade they basically scam you to increase your bill unless you pay the phone off regardless. It's all such a game. What frustrates me is I brought them over 4 new customers, and he acted like my "upgrade" was simple and easy until he got them as customers - then I am The one who got screwed. I hate these cell phone companies. Truly could care less about us customers. read more

Had to go in to the store again as my phone hacker was still messing with my phone. I tried the Irvine store but they were literally no help. Basically told me he couldn't help me. Somehow, David in the Aliso Viejo store was just as amazing as Jonathan who helped me previously. I felt like they were both pros. Problems solvers and quick! Both Jonathan and David in the Aliso store are amazing! Very cool and knowledgeable guys. read more

Poor service. I have waited for over 1 hour 15 minutes. There is only one T-Mobile guy who is there. There are 2 other T-Mobile guys just standing around and cannot help me. read more

I went to the T-Mobile store and changed my coverage from Verizon, got a new iPhone and excellent service from Marcus. He understood what I wanted and explained all the plans and benefits. I feel I got so much more from T-Mobile at a much better price. I will recommend this store and service to all my friends. read more

Been to this store twice in 3 months and have been ignored at walk in. Literally sat there for 30min while a guy comes in and sits for 10min to get checked in and helped. I been with T-Mobile for 20 years.... I'm done with this company now. Looks like Verizon will help me. read more

My mother's phone was stolen and the thief brought it many miles to this store. They successfully took control of her account and phone numbers associated to her account due to the negligence of the staff to verify basic identity (No ID check, T-Mobile pin, etc). Not sure if the employees are part of the scam or if the criminals simply know that this store has incompetent staff. Beware! read more

After being with another cellular provider that made no effort in customer service I could not be happier. Great service, pricing and coverage .. glad I made the change .. read more

Jordan and team were super helpful and kind. Made it super easy to get a new phone and the store atmosphere was really nice too.

David A was so friendly, kind, very helpful, super knowledgeable and so pleasant! He had helped us open new lines, found different promotions to make our cost most reasonable. My usual experience of the phone store is terrible and tiring but not this time!! Not only we received all we need with great customer service, we actually enjoyed it! Thanks David A!! read more

This T-Mobile is ridiculous, went in for a phone upgrade. While we were being a helped by "Blake", a Hispanic family came in and asked for a translator and he told them to try Mexico, IN FRONT OF THEM AND US. While the other employees acting as if he did not just say that disgusting remarks and told them to come back tomorrow when someone will be available to help them. This is totally unacceptable. He would not let us upgrade our phone as well due to the fact his system was not saying paid off when we in fact did pay it off. He also came up with another excuse that the phone was cracked, which was not. Is this how you train your workers? To be totally disrespectful to minorities and lazy at their job. Seriously sad. We ended up just leaving since we were so uncomfortable and went to another one that helped us perfectly and let us upgrade. This one needs to do a hell of a lot better. read more

I went into the store to check and see if they could factory reset my sons google phone. Issues with a Google account and parental security Settings. I was told to see the tech guys and the men who helped get my sons phone working were a ton of help and kindly helped get his Phone up and running again. I thought it was going to become a paper weight. They were patient kind and understanding and my son is extremely grateful. Thank you!!! read more

We walked in with my parents to upgrade purchase four phones probably spend around $3k in upgrading phones. We are looking at different options paying for part in cash or pay in payments. the sales person found out he has to redo everything because we changed our mind about paying part of it cash. My background I run auto dealership if my customer satisfaction was like that I'll be out of business real fast. If any of my staffed had a fit like that in front of a customer, I would eliminate them from our sales tap on the spot. Ask for a manager on duty there is no manager on duty so that should explain to you. It's a mismanaged store. You have to have a manager to manage the store. If I could give zero stars if I could ! 949-774-9841 let me know if you find a manager have he or she call? call me. read more

Is there a rating lower than 1 star? I just bought 2 new iPhones from T-Mobile and as an enticement they gave me free Netflix. They promised the no-add version, not the base Netflix. Well, one month in and they screw me and downgrade me to the lowest Netflix with adds. What worthless liars. Next time I go to Verizon. read more

We were switching over from Verizon to T Mobile and a guy named Josue helped us. And boy was he helpful and quick! We had a lot of questions and a lot of phones that we needed to transfer over, and he was so patient and efficient with the entire process. Honestly, the coverage of Verizon is better than T Mobile, but I have had such a HORRIBLE time with Verizon customer service that I am SOOO happy we made the move to T Mobile. If you ever need help, ask for Josue. He is really good! read more