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    AT&T Store

    2.2 (57 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    6 months ago

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    2 months ago

    Samir Samir Samir!!! Was amazing to deal with. Helpers can be great and he is a helper!! Helped me file an insurance claim.

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    3 months ago

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    2 months ago

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    4 months ago

    Nelly was amazing to work with and I highly recommend working with him. He is professional, knowledgeable and very helpful.

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    11 months ago

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    3 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    10 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I had no problem as a matter of fact Zach was super helpful, polite, got me discount after discount.

    Mentioned in 5 reviews

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    People searched for Mobile Phones 644 times last month within 15 miles of this business.

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    Verizon

    Verizon

    3.5(49 reviews)
    1.9 mi
    $$

    If I could give the store zero stars, I would worst experience ever we were there for over five…read morehours and left without everything completed and set up. We were told to leave without one of our watches in hand when I went back to go pick up the watch they told me to go to a different store which I did and then they gave me a different watch and helped me set it all up which was nice. Fast forward- I ended up being billed for both watches along with receiving a phone that I didn't authorize with a diff line the order of we now have multiple pending orders and are dealing with corporate customer service to resolve, Cancel orders and send back items that we did not want and stop the extra charges. While the rep was nice, He clearly was not trained and was flustered and was pushing everybody he could just to make the deals all go through, which ended up in a disaster on our account. Awful. Never go to one of these go to the corporate store.

    the gentleman working there alone around 12:45 today was sooooo helpful he helped me troubleshoot…read moremy issue and took his time to help me figure it out!! i was having a problem with my apple car play and was going nuts trying to figure out what was wrong and he gave me the answer 5 out of 5 stars at this location. So was frustrated just leaving the other location off of camino de los mares cause there was very rude service there thank you to the pico location for helping me!

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    Verizon
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    Pro’s Phone Repair

    Pro’s Phone Repair

    4.7(78 reviews)
    0.1 mi

    Great service at a reasonable price A must when you need phone repair. Convenient locationread more

    Dishonest, Unprofessional, and a Complete Bait-and-Switch Experience…read more I don't usually write negative reviews, but my experience with Pros Phone Repair was so frustrating and dishonest that I feel the need to warn others. When my daughter and I first walked in, we were quoted what seemed like a fair and reasonable price to fix her phone. She had saved her own money and was so happy to finally get it repaired. The employee clearly stated the price multiple times, and we left feeling good about the decision. We dropped the phone off and came back later to pick it up. The repair was done, but when it came time to pay, the price was suddenly much higher than what we were quoted. There was no prior call, no explanation, and no attempt to honor the original quote. I immediately questioned it and asked to see the video footage of our initial visit -- with sound -- to verify whether the price had been my misunderstanding or theirs. I made it clear that if the video proved it was my mistake, I was more than willing to pay the difference. Instead, I was given an excuse that it "takes time" to access the video from their Ring camera system. Days passed, and despite me calling multiple times to follow up, no one ever returned my calls or provided the footage. It became obvious they had no intention of resolving the issue or being transparent. To make things worse, we later discovered that the phone's camera stopped working after their repair. I called again to try and address both problems -- the price discrepancy and the new camera issue -- but no one ever answered or got back to me. At this point, it's clear this business operates with zero accountability. It felt like a classic bait-and-switch tactic: quote one price to get the customer in the door, then change it afterward and dodge responsibility when questioned. Adding to the concern, many of the so-called "positive" reviews for this store look suspiciously fake -- vague wording, no details, and profiles with no other review history. After my experience, it's easy to see why they might feel the need to pad their ratings. If you value honesty, integrity, and basic professionalism, stay far away from Pros Phone Repair. There are plenty of honest, reliable repair shops that stand behind their word -- this is not one of them.

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    Pro’s Phone Repair
    Pro’s Phone Repair
    Pro’s Phone Repair - IPhone 14 Pro Max

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    IPhone 14 Pro Max

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.2(9 reviews)
    2.3 mi

    My experience was terrible and insulting. I would stay away from this shop if you don't want to…read moreget finagled or ripped off. I took my phone in to get a battery replacement and a screen protector. Took about 10 minutes before anyone came to the front so looking back I should have walked out the door but I was patient so I waited for someone to get to the front desk to help me. He said it would be a 2 hour wait for my battery to be replaced, fine no problem. Came back and the phone wasn't ready yet so I waited a few more minutes. They gave me a "brand new" battery (so I was told) yet when I got the phone back, the battery was only at 3%. Kinda fishy right? He then charged the phone while putting on the screen protector (which took 20 minutes for a 5 minute task). However, when I got the phone back, the screen protector had moisture between the screen and protector. It kept spreading condensation which gives it a foggy look. He kept trying to make it go away but couldn't so he said to come back tomorrow if it didnt disappear. Not only did it not go away, but the new battery i got at 3% drains as fast as the original one like they never replaced it but told me they did. Came in next day, and spoke with the store manager. He couldn't prove i recieved a new battery and blamed the problem on my phone saying my phone must drain batteries more then normal like im stupid and don't know how a new battery should perform. He took the phone out to the back for a few minutes to replace the screen protector and came back stating he put on a new one but it's having the same issue in the exact same spot and said it was because my phone was warped so no screen protector will work. I know he didn't replace the screen protector and it's my suspicion they never replaced the battery. Either way, they took about $150 and I'm left with a battery that performs the same and a foggy screen protector. If you decide to take your electronics here, don't say I didn't warn you. The communication is terrible. The wait is long. They didn't fix any of my issues. They blamed both issues on my phone and didn't take responsibility or had the capability of making it right and fixing the problems. The experience was insulting, a total rip off, and a complete waste of my time and money. Buyer Beware!!

    These guys are shady. I had a cracked iPad screen, I called them to see what it would cost to…read morerepair, the guy on the phone quoted me $120. Fine. I drive down, drop off the iPad- no paperwork to fill out, nothing to sign, I leave empty handed with no real way of showing that I have given them my iPad, or the price (this is my fault). The guy at the counter wrote my name, phone number, and "$130" on a post it. I know he wrote "$130" for a fact because I mentioned that he quoted me $120 on the phone- he replied that after tax it's $130- I say ok and I leave. He says it's should be a day or so. Well, 4 days later, they tell me my iPad is ready. When I get there, a different person is working the counter and they tell me my total is $140-something. Look I'm not a stickler for $10, but what annoyed me was I saw the post it that had my name, number and price written on it- and I could see that someone wrote "+tax" after the $130 and wrote a new total of $140 at the bottom. 100% certain this was not on the post it when I left, because we had discussed the price being 120+ tax, which came to $130 out the door. I bring this up to the guy ringing me up, he just proceeds to tell how good of a deal I'm getting, and that it is discounted, and he doesn't know why I got such a good deal blah blah blah. Again, if the price was $140, just tell me that, I still would've used their service. It's not about the money, it's about the dishonestly.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store

    AT&T Store

    2.8(101 reviews)
    5.3 mi
    $$$

    5 stars for the Dana Point team. Corporate AT&T is the problem…read more I'm giving this location 5 stars because the employees here did everything they possibly could to help us. Chris and Bill at the Dana Point store were professional, patient, and genuinely tried to solve the problem for nearly five hours while I was there. Unfortunately, they were completely handcuffed by AT&T's corporate systems and had zero support from above. We were simply trying to switch our family from Verizon to AT&T. Instead, we got stuck in a bizarre loop involving AT&T's Global Fraud Management system that flagged the account and ultimately shut off service for my parents with no explanation. The store employees had no visibility into the issue, no authority to override it, and no one from corporate willing or able to provide answers. To make matters worse, we later learned the Bakersfield store accidentally entered one digit wrong when porting my number from Verizon, which may have triggered the fraud flag in the first place. Chris and Bill did everything they could to fix it, but the reality is they were completely unsupported by AT&T's internal structure. What stood out most to me is that these two employees are clearly capable, motivated, and trying to do right by customers, yet AT&T seems to invest almost nothing in empowering or developing their retail teams. They were left apologizing for systems they don't control while corporate departments like Global Fraud Management operate as a black box that no one can even contact for answers. So this review is not about the Dana Point store. Chris and Bill were courteous, professional, and did their best in an impossible situation. This review is about AT&T corporate. When your own employees are telling customers they have no ability to get help from internal departments, something in the organization is fundamentally broken. If AT&T leadership ever reads these reviews, the Dana Point team deserves support, training, and actual authority to solve problems. Right now they're being set up to fail just like your other stores.

    I recently switched from Verizon to AT&T after disappointing authentication issues and lack of…read moreconcern from in person Verizon staff to solve. The Verizon side needed Level 2 tech support to release the numbers, and I ended up speaking with five different reps over three days. It was frustrating and time consuming, but the real difference came from the AT&T store team. Chris, the store manager at the local AT&T location personally invested over 12 hours across two days to get four phones and watches set up. His persistence, hands-on approach, and coordination with other departments were instrumental in resolving the issues and getting everything working. What stood out: - Exceptional dedication from the store manager who stayed late and kept pushing toward a solution - Clear commitment to customer care and problem solving despite carrier-side hurdles Once AT&T's local team stepped in, the process moved forward with care. If you're porting from another carrier, seek out a proactive store manager who can coordinate across departments and stay involved until everything is live. Thank you Chris for all your assistance!

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    AT&T Store
    AT&T Store
    AT&T Store

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    AT&T Store - mobilephones - Updated May 2026

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