Great customer service from Sofia. She was very helpful and kind. I would recommend here .read more

Sofia was such an informative, patient and polite employee. She answered all of my questions and…read moremade several excellent suggestions to enhance my phone experience. She even followed up with me later to make sure that I got the link that she sent me for an Amazon product because they did not offer it in the store. I left and I was telling my friend I need to write a positive feedback about her!!!!! So here I am :)

While the experience itself was a great experience and the guy helping us was fantastic and super…read morefriendly, the issues came up after we left the store. We blindly trusted the guy at the store because he was so friendly. I went home and my phone was not ported correctly so I spent time on the phone with ATT customer service to properly port my phone- this took 30 minutes of my work time and it was quite annoying. Then, I found out the guy added Next Up to my phones when I specifically said I did not want it. I guess it was my fault for not reading my receipt when I was at the store even though I fully trusted the guy would do the right thing? Furthermore, the guy didn't tell me about a $70 activation fee until the end when every thing was done and I asked him about it when I saw it on the print out he showed me. By then it was too late and I just see it as a learning lesson. I am now having issues with trying to cancel Next Up with ATT customer service. I apparently have to wait a few weeks to cancel something I didn't opt in for in the first place? So weird. Very disappointed with my ATT experience. Please be careful and read everything and ask them about "hidden" fees because they were not up front with how much I am paying. 1 star for what I am dealing with right now. If everything was done correctly and I wasn't signed up for something I said no to, I would have given this experience a 5 star experience.

While you are there, they tell you what you want to hear to get your business. Once you leave, you…read morerealize they lied in your face. We specifically declined insurance on our almost 5 year old phones. We made it very clear that we did NOT want insurance on our phones, to which the rep agreed she wouldn't add it. She then tells us that she is "waiving our activation fee." Well she didnt.. Just received our first bill and guess what??? insurance was added to both phones, even though we explicitly declined and the activation fees are on there. Never again.

I love this place! I got a battery for my phone and it was only 29.99 verizon wanted 89.99 for the…read moresame thing. The people are super friendly and eager to help you find what you need. Easy to find on the 3rd floor as it's the only kiosk there.

Horrible! They got my order bad , I told them I wanted it corrected it and said it's not their…read morefault they got it wrong . Bad , stay away

It was time for a new phone, so I stopped by the Apple Store to purchase my iPhone 17 Pro Max --…read moreand the experience was really smooth from start to finish. The store was easy to access, and I was greeted right away when I walked in, which made everything feel organized and welcoming. It also wasn't too busy, especially for a Sunday, so the atmosphere felt calm and efficient. Diana helped me with my purchase, and she struck the perfect balance -- friendly, but not over the top. She was professional, straightforward, and made the entire process simple. She answered my questions clearly, didn't pressure me into anything extra, and kept everything moving at a comfortable pace. Overall, it was an easy and pleasant upgrade experience. Thank you, Diana, for making it seamless!

I've now had to come to this Apple Store three times. One of the three times I've had good…read moreexperiences. Second time not great. Third and most recent, it was just okay. Let's talk about the good. When I was coming here for a purchase, the staff was so excited. I get it, I'm a 25 plus year Samsung phone user finally now converting to an iPhone. Funny enough, that news travelled all through out the store. When I was walking through, i think like 5 employees say "youre there one getting your first iPhone right?" They got my phone and Watch all set up and I left a happy customer. The second time I tried to go when it was not busy. I try to avoid places where it was crowded. I felt like I couldn't get a straight answer for what seems to be an easy thing. I felt overwhelmed and frustrated. The third time, the wait seemed long as well for service even though the store seemed slow. There definitely were more employees than customers. Maybe it's deceptive but a lot of staff were just standing around talking while I sat in the little front area where they directed me to after checking in. Definitely a place that I'd come to IF I have to and not something I can get done on line. Though they all say they don't work on commission, their demeanor in service makes it seem like it.

I have gone here multiple times over the last year and the customer service has been great. They…read morehave always been extremely quick even when I have had my screen go out at 8pm at night they were able to fix it. They help resolve any issue in a timely manner. I would highly recommend for any screen replacements or screen protectors.

Fantastic service! Five stars all the way--quick, convenient and friendly. Great prices and…read moreexceptional customer service. I'll definitely be back!

Brought in my girlfriend's Nintendo Switch after the charge port got fried from a third-party…read morecharger cable. They diagnosed the issue, replaced the charge port, and had it ready within just a few days. Everything works great now, and the repair came with a 1-year warranty which gave us extra peace of mind. Really nice people, honest service, and great communication throughout the process. We'll definitely be back if we ever need repairs again.

Shes knows her electronics i been to u break it fix it store the guys that looked at my phone were…read morenot helpfull. She goes out of her way to find out the issues on your cell phone.

Great location. The guy was super friendly, helpful, and hooked it up. Will definitely be back and…read morehighly recommend.