It was time for a new phone, so I stopped by the Apple Store to purchase my iPhone 17 Pro Max -- and the experience was really smooth from start to finish. The store was easy to access, and I was greeted right away when I walked in, which made everything feel organized and welcoming. It also wasn't too busy, especially for a Sunday, so the atmosphere felt calm and efficient. Diana helped me with my purchase, and she struck the perfect balance -- friendly, but not over the top. She was professional, straightforward, and made the entire process simple. She answered my questions clearly, didn't pressure me into anything extra, and kept everything moving at a comfortable pace. Overall, it was an easy and pleasant upgrade experience. Thank you, Diana, for making it seamless! read more

Apple Irvine Spectrum Center - Entrance - Computers Near Me - Irvine, California

I've now had to come to this Apple Store three times. One of the three times I've had good experiences. Second time not great. Third and most recent, it was just okay. Let's talk about the good. When I was coming here for a purchase, the staff was so excited. I get it, I'm a 25 plus year Samsung phone user finally now converting to an iPhone. Funny enough, that news travelled all through out the store. When I was walking through, i think like 5 employees say "youre there one getting your first iPhone right?" They got my phone and Watch all set up and I left a happy customer. The second time I tried to go when it was not busy. I try to avoid places where it was crowded. I felt like I couldn't get a straight answer for what seems to be an easy thing. I felt overwhelmed and frustrated. The third time, the wait seemed long as well for service even though the store seemed slow. There definitely were more employees than customers. Maybe it's deceptive but a lot of staff were just standing around talking while I sat in the little front area where they directed me to after checking in. Definitely a place that I'd come to IF I have to and not something I can get done on line. Though they all say they don't work on commission, their demeanor in service makes it seem like it. read more

Dana/Danny was so knowledgeable and helpful! He transferred info from my husband's old phone to his new phone, after the Verizon store reps could not. Thanks for making it an easy switch. read more

Relieved! In and out within 5 minutes. I am a newer iPhone person, so I get nervous if a phone issue arises. I'm so familiar with Androids but iPhones, not so much. The store was packed as usual, and when it is, it's tough to spot the employees. My NY-ness came out, and I assertively found someone who was free. He helped me quickly. Case closed. That said, they should employ a ticket system for walk-ins. read more

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the interior is very nice, parking is heinous at best, they do not answer the phones which is surprising bc they are a phone (and other stuff) store please answer the phones!! read more

Staff: I came in to trade in an old Apple Watch. The lady at the front who greeted me when I arrived was nice as was the guy who helped me. The wait was not bad considering how busy they were. Quality: Beautiful store as expected from Apple. Value: I was very pleased that the trade in offer told to me from Apple chat matched what was offered in store. Overall: Been here a few times and have always been happy. read more

Apple Irvine Spectrum Center - Computers Near Me - Irvine, California

You can always count on the employees to help out indefinitely. Very friendly and supportive people. Wait times are reasonable ; appointments are preferred. read more

Dont ever replace the screen for Iphones here. The phone got very hot after screen replacement. Its expensive and very poor job! They refused to fix it again saying that blab blad read more

I'm very grateful to Joe for all the help he provided! Thank you for staying so polite, positive, and professional. Your customer service is truly outstanding. Excellent service! read more

I have to say, I'm surprised at the incredibly fast service I received by the Apple Store. I've heard some things. I made an appointment because the back of my watch had a crack in it, have no idea how that happened! But I walked right in and was greeted, I showed the tech the problem, and they immediately directed me to the right person. I turned over my watch for repair, signed all the documents, walked out with my arm feeling completely naked. How am I gonna know how many steps I'm taking?!! But I was assured I would receive my repaired watch within 7 to 10 days. I think the entire appointment took about 20 minutes. Incredibly fast. And amazing service, it almost felt like I was hanging out with new friends. They're very welcoming, funny, knowledgeable, and personable. And what do you know? I got my watch back within five days! All repaired and looking shiny and brand new. Zero complaints, excellent service. And if you haven't been in the store, you should go. They have a ton of stuff, so many things I want now, so many different multi chargers, huge Screens to support lessons they give on how to use all the products. Really cool spot. No wonder it's always full. Make an appointment! read more

Got a new iPhone 17 at this location but the staff did not set my phone properly. I walked in on a weekend, waited for around 10 min and got help. The lady that helped me out the phone buying was nice, got my phone ready to transfer from old to new. However the tech that helped me was not experienced and somehow my SIM card did not transfer, the process to transfer my I cloud was a bit complicated. I was able to fix my SIM card issue after going to AT and T but Apple should have been able to transfer my SIM card. When I buy another I phone, will avoid Apple Store and go to At and t. read more

I had a good experience at this location. I came here to sell my old phones. I waited too long on one phone and received $0. The rep was able to put the money on an Apple gift card . The rep also showed me some features on the latest phone I might be interested in-no pressure tactics. read more

I have the easiest buying experiences here, even during the holidays. As soon as you step in, someone greets you and asks what you need help with. They direct you to a counter within the store to wait for someone, and that person appears shortly after to confirm what you're looking to buy. When they return with the product, you check out through their iPad and that is it - so easy and efficient. They don't solicit you for other products or try to upsell you - direct, friendly and helpful. Their service is like this with products of all sizes. read more

Great experience for a repair of my iPhone and purchase of a new MacBook. Staff knows the product. Not the case when I bought my last MacBook from a big chain store. read more

Yesterday, we signed up for Apple Camp online. Today, we headed out with the kids. At check-in, each child received a free T-shirt. The staff were friendly, and the atmosphere was lively with many excited kids looking forward to the session. This session's theme was making videos with iMovie. Each kid got an iPad and followed the instructors as they learned how to record and edit. They looked so focused. Looking forward to signing up for more sessions. read more

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Amazing !! Omgg my phone was just STUCK on this update thing like do you want to update it yes or no and It was frozen on the screen I couldn't turn my phone on or off . It was just permanently stuck. I went in it happened on Saturday afternoon. No appointment nothin, .... Immediately got services!! Shoutout to JAIME!! Idk what that boy did, but he did some voodoo on my phone and fixed it in like one minute !!! He saved my life !! read more

Over the weekend i Bought a new ipad here. Showed the sales guy what i use it for mostly pictures and internet. Basic ipad with 128gb is plenty. I asked if i should get more memory and he said 128 is fine. Get it home go to set it up and it freezes and wont even set up. Spent an hour force restarting etc and finally called apple tech. Spent another hour on the phone with him and he couldn't come up with a solution to make it work. He makes an appointment at the Apple store to exchange it for another one the next day. The says oh the appointment for Monday not Sunday. There's no appointment for Sunday now. Wtf So Monday I spend another $25 in fuel to drive to the Apple Store. They are closer ones but apparently you have to go to the same one that you bought it at. Last time I do that if I buy any more Apple products, it'll be online from Apple. I get there, and the guy tells me all the appointments just to fix that one not to exchange it . So I proceeded to tell him I do not want this fixed I want one that works out of the box. I am not leaving the store with this ipad. So like 10 minutes later a Guy comes out to help me (voice sounds like mickey mouse). And of course the iPad turns on and works at the Apple store with their Voodoo. He deletes everything factory reset it, get me another iPad we get it set up no issues and I leave. This morning I turn it on start using it, happened to look at the "memory" and that already has 36. Something gb filled with operating system, etc. So sounds like its not going to have enough memory for what im going to use it for. I should have upgraded to the 256 like I specifically asked about and the original salesman said no you won't need it don't waste your money. ("Great salesman" by the way, any good salesman knows that if anybody wants to spend more money, let them.) So using this new ipad i have to say.... 1. Why did you change the charging cable, i almost didn't buy it because of that because i am not going to buy another dozen or more chargers and cables since every apple product i own has the conventional apple connector. I guess this ipad will only get used at home. Oh well strike one 2. Wtf is with the stupid smile face button location change. I will never use it And so far the first hour I've use this thing I've hit it about 200 times. Strike two. 3. You got rid of the button. Most convenient and used button on my old ipad. The swipe up thing is unconvenient bs. Big strike 3 I guess i wont be buying any more new apple products unless i absolutely have to. And i absolutely will not be updating this ipad. I have found that my apples products work good until they are updated. Then they become piles of junk. They Definitely have stuff written in the updates to make your apple products have problems to force you to buy a new one. and I have experienced this with every single Apple phone or iPad I have ever owned. They all worked great with no problems until the first time they were updated and it gets progressively worse with every update after that read more

The team at this location truly went above and beyond. Manager C.A. and Darcey at the Genius Bar took care of my iPhone after another Apple Store had left it in worse condition than when I brought it in. Even on a Sunday night at 8:30pm, the staff went out of their way to make sure I left satisfied. You can tell there's strong leadership here, C.A. sets the tone, and it shows in the way the whole team interacts with customers. This store has earned my trust, and I'll definitely be coming back here in the future. Thank you all again! read more

Apple Irvine Spectrum Center - Broken phone - Computers Near Me - Irvine, California

I went in to get my laptop fixed. Shawn helped me and was really kind and knowledgeable. After fixing the problem, he doubled checked a few things to make sure it's running well. I'm very thankful. read more

Tommy is the man!!! He was so so helpful. I went to another Apple Store and did not receive the help I needed. After about 5 minutes Tommy had a solution and helped me get my phone fixed. He was so nice, and I will come back just for him! read more

Pretty bad experience overall. Went in with the intention to get a new phone for my wife and I. The process went well until I noticed that the employee charged me for the wrong phone. I wanted 17 pro max but charged the 17 pro even after I said multiple times that I wanted the pro max. After that there was a long process where instead the end they said I couldn't use my trade in credits anymore since they were already used on the wrong phone. I was so upset. We still went on to purchase my wife's phone but we were there for about 2 hours just to transfer the info when they said it would only be a few minutes. Only reason I'm doing two stars is because the young man who helped us afterwards was very patient and helpful. Other than that, Awful experience overall. read more

Don't make people wait 2-3 hrs for a service tech appointment and then have no one available to help at the time of the appointment. Your time is so much more valuable than your customers? read more

They don't help with Apple Cash at all in the store! You'd think they know everything else but not Apple Cash! I played with the new iPhones and phone cases and the store is packaged and clean! read more

Apple is a model American business for so many reasons. They stand behind their products and offer free help whenever you have a question. I would describe this store as stylish and simplistic. When you walk in, there is somone who will greet you. I like that. That person will direct you to the location in the store for more specific help. The amount of options and learning that a person can acquire as to how to use all the features of their phone or computer, is endless. There are classes on how to use the iPhone camera. Endless features makes it a bit overwhelming at times, but the staff will try to explain it in a simple way. The one area that could make this store more pleasant for me is the smell. It smells like a gym. May I suggest some indoor plants? Some organic material, somewhere would improve the feel and smell of the place. It is too sterile. Bring in the human element, besides people. Overall, a great place to learn and purchase Apple products. read more

Before visiting this Apple Store at Irvine Spectrum Center, we had read a lot of negative reviews -- to be honest, we weren't too excited to go. But we didn't want to drive far from home, so we gave it a try. And we're so glad we did! We came in to buy an Apple Watch Series 10 as a birthday gift for me. A very polite and friendly associate approached us right away. He helped us quickly and efficiently, without being pushy at all. He was kind, professional, and even shared a few laughs with us -- it made the whole experience enjoyable and stress-free. In less than 10 minutes, we were walking out with the new watch. Great service, great attitude. We're very thankful and highly recommend this Apple Store! read more

Disappointed at the store specially with the manager whose name is "Ca". She was rude. I understand she may not be able to solve my problem but at least be nice since she represents Apple. BTW, they seem to know that a lot of customers had the same issue as me that the gift card numbers being ripped off when take them out. It is totally Apple's fault to make us to go through the hassles. I hope this issue can be fixed soon. If you encountered the same issue, don't bother to come to the store since they can't read the bar code as we thought. Their machine can only read the numbers just as our eyes. It is not a big deal for me if I can't get the gift card money. But the store manager's attitude is unacceptable. I come to the store a lot and purchased several phones and other accessories. It has been good until this time. Not sure if this is how their managers have been trained on how to talk. She escalated the situation by being very rude. I was surprised. They may lose a royal customer like me, or they don't realize, or don't care. read more

I had a preorder pick up for the new iPhone this morning, but upon getting to the Apple store, I realized my pick up time was for the PM instead of the AM. I figured I'd ask the staff in front of the store if there was any way I could pick it up now instead of having to come back later. The three gentlemen that I spoke to were all very friendly and helpful and let me know they could accommodate me. There was a gentleman with a mustache, a tall, bearded gentleman, and a younger-looking gentleman (sorry I wasn't able to get any names). Once inside, Grant (or Grantlin, sorry if I misspelled that) helped me with my order and also explained some new features with the new iPhone. He was very friendly and helpful as well. I was in and out in less than 10 minutes. Customer service goes a long way, and Grant and the 3 gentleman working the line outside definitely delivered that. read more

Came in to fix my phone after the LCD gave out and turned into the white screen of death. Immediately upon arrival I was greeted kindly and told there would be a short wait until I could be seen. After waiting we met with Frank and he was great! He listened to all of my questions patiently and provided me with reassurance that my phone & data would return safely. It was slightly expensive because my Apple Care had expired, but they fixed my LCD professionally with genuine Apple parts so it was honestly worth the price compared to if I had just gone with a random phone repair shop. The screen came with a 90 day warranty as well. Good service. Definitely will be coming back if I ever need another repair done! 5/5 stars read more

Overall the customer service is good, but the Apple rep who was checking people in for appointments was not friendly and almost seemed annoyed at his post. I was returning to the store as instructed by the Apple technician who had initially helped me. There was a security time delay that required me to return in an hour to resolve my issue. Unfortunately, the technician who helped me already left for the night, but informed me that when I come back to just tell them to look up the serial code for the phone with the issue to continue the appointment and we will get you taken care of. So when I arrive to continue my appointment , the Apple agent checking in people asked me about the nature of my appointment, I explain to him that I was here earlier and was told to come back in an hour and that the technician I was working with said you can look up the phones serial number for notes. He proceeded to contact his lead and then asked more questions and I tried my best to explain, but I admit that I am not tech savvy and that is why I made an appt for help. Long story short, the check in guy was like " you need to contact Apple support". I was like "but I was told to come back and want to make sure I did it right." He just continued to say " you'll need to contact Apple support and if they can't help then come back". I'm like, but I'm here already, I just want to make sure...but I knew wasn't going to get anywhere with this guy...so I just said, "just cancel the appointment" and left. It's like I get it, but the attitude was just not customer friendly at all. read more

Apple Irvine Spectrum Center - This is the check-in rep with the tablet. - Computers Near Me - Irvine, California

The store wasn't busy while we were walking in, but the first technician told me I'd need to wait more than 20 minutes or make an appointment come back another day. Fortunately, Ethan (the supervisor) quickly helped me check warranty status, repair cost, and even suggested third-party options for data recovery--very efficient and saved me time. I do think the younger staff member needs more training, and I felt Ethan became defensive when I tried to share customer feedback. Overall, service quality could improve, but I appreciate Ethan's quick support. read more

I really thought this place was going to be a living hell. Believe it or not it was my first time at an Apple store. Parking was right outside so you didn't have to go into the mall to go to the store which was a plus for me as I don't like The Spectrum when I have to run errands there. When I walked in, there was a sea of people. I just stood there and looked and wondered where to start. A security guard came over and showed me where to stand to get help and it took like two seconds for somebody to help me. I was stunned at how organized they were. I was in and out really quickly. Maybe I just got lucky but I would try going to Apple again if I needed to. read more

I had an amazing experience yesterday. It's been a while since I purchased anything from the Apple Store but I was in need of a new MacBook Pro. For the first 10 minutes, no one approached us but then a young man by the name of Camron (I believe that's how he spelled it) asked if he could assist us. He was quite helpful, knowledgeable, and very efficient. He went the extra mile for us and has renewed my faith in Apple. I ended up buying my new computer on the spot and left feeling confident in my purchase. read more

We made an appointment to get the battery replaced and have the back glass replaced for an iPhone 12 Pro. When the explore saw the phone he took one look at the cameras and said that he'd have to check for water damage because he saw "dried water spots" on them (fingerprint smudges). He said since there was water damage we'd have to decide to replace it or be ok if they replaced the battery and back screen then ended up with lines across it. When we asked to see the indicator he showed us and said it's very clearly pink. Both me and my sibling looked and we both clearly saw it was bright white- zero chance of it even being a touch pink. He doubled down that it's "clearly" pink and he "see this every day" so apparently he can perceive the color pink better than my artist sibling. We decided not to leave the phone with them because both my sibling and I felt his repeated insistence on something that we could see with our own eyes was 100% inaccurate was sus at best. I personally felt he was setting us up for an expensive replacement that we'd have to pay $550 for after already paying $450 for the repairs. TLDR, BE CAUTIOUS IF THEY CLAIM WATER DAMAGE. VERIFY. Go to another Apple Store if you need, but don't trust this one. read more

I totally should've asked for his name but he was super kind asking us what our favorite breakfast option was between waffles and pancakes. and we all came to the same conclusion: waffles. because duh. He gave us a speedy service and was all around a pleasure to be around. He even helped me out with my Ipad even though i hadn't made an appointment. He went above and beyond, 1000/10. Definitely will be back. read more

My husband has been a Samsung phone loyalist for the last 8 years and today we decided to move him back over to Apple. We came here on a Friday early evening and were greeted by Nora. She helped us determine if he could get a phone and not have to buy it from Verizon. Long story short, we went to Verizon and confirmed we could buy the phone at this store and it work on his Verizon plan. We then came back and was helped by Lulu. She tried several times to transfer the data but it took so long. She gave us instructions on how to complete the transfer from home. We received helpful customer service. The only disappointing part was that his info for his old phone didn't transfer to the new phone. Expect to spend a lot of money here. read more

Many thanks to Mike. I had just purchased a new iPhone 16 from Verizon. They can sell a phone. But they have no concept of answering technical questions. Mike was able to help me unlock my phone and get me through a major hurdle. I want to thank him very much for his time and expertise in a system to me. read more

Complete incompetent people working here!!! I see those people standing around taking amongst each other but yet there's no one to help!!!

Worst customer service ever, most of the staff are not well trained and they don't know how to solve your problems.

Mike and Ian sorry if spelled his name wrong the really tall gentleman both of these guys were absolutely wonderful helpful ! They both helped me with my purchase of a new iPhone and all the questions in regards to my phones Ian was honestly so patient with me that man deserves a raise read more

I recently bought an iPhone here. The store was not too crowded on the Tuesday before Thanksgiving. They were able to help us immediately. Good architecture and selection! Many tables had the iPhone 15 models to browse and there was a table with the iPhone SE models. Less background noise would help. The team member did not seem to communicate at the beginning. It got better once the live audio presentation in the store stopped. Less background noise for all of us. There are many English as a second-language speakers in Irvine. If there is background noise - they cannot understand what is being said. So, please minimize background noise read more