Aug '26: - Still wish Bortolino was up front, not rear, of the store. O whale, now you know too. + Nice, helpful staff. + Yay, Staples honors printer ink recycling. The rewards system was a learning process. First, you need a Staples account. Recommend downloading the app. Each ink cartridge you recycle gains you 500 pts. That rate's allowed for up to 6 cartridges per month. After that, it's 100 pts per cartridge in the same month. (So I should've saved my 7th cartridge onwards for next month). Staples website/app doesn't clearly tell you that 200 pts = $1. (That means each cartridge gave me $2.50) (And my 3200 pts translated to $16. And 9 cartridges gets $16.50.) - Staples should just do 100 pts = $1 for simplicity. And clearly declare the exchange rate on their website & app. + The associate was right, the points became usable within 10min. Yippee! . Staples' webpage on their rewards seems outdated. [ https://www.staples.com/sbd/cre/products/perm/18384_sambenefits_update/g10.html?KPSI=1 ] The contradictions I found: . $2.50/ink (not $2 per). . up to 6 per month (not up to 20 per). . "Minimum purchase requirement must be met." False. . No different membership options, like choosing between Premier Gold Member and something else. It's just one rewards program. . Rewards are issued within 10mins (NOT "monthly"), thank goodness. May '24: tl,dr: Interesting office supplies, but not the best layout. Likes: + I like that I can make a quick drive here from work to find just about any office supply I may need. + Polite, helpful staff. + Their Amazon locker uses Bluetooth technology for our convenience. Non-likes: - I really didn't like the Amazon locker placing strategy of this store. It was placed very inconveniently in the far back corner of this big store. Meaning, one would have to walk all the way back there just to make a quick pick-up. - There were no signs indicating where to find the Amazon locker. I had to ask the cashier for directions. Further inconvenience for the general customer, like if the cashier was unavailable. I wish they put the Amazon locker by the store front entrance. read more

Staples - Staples app: how to view the dollar amount of your rewards pts. - Printing Services Near Me - Irvine, California

This place has semi-empty aisles, and their swivel chairs are quite comfortable. I love them as an autistic woman who has sensory issues. I even found some of this pink cleaning stuff that was viral on social media a while back. I also found frixion pens that are similar to the Zen themed pens Pilot released recently. There's even 2026-style camcorders here. How cool is that? read more

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Staples is definitely my go to place for document printing. Every time I come in the staff is really nice and helpful and they're always quick. For plain documents on a white 110 lb paper (great for name cards or set menus). There is rarely a line when I go I was actually surprised to see the negative reviews here! If a print ever comes out bad, they can just reprint it for you on the spot. Great service every time! read more

I was around the neighborhood and decided to see what's on sale. I ended up getting some mechanical pencils, pencils, and sticky notes. I also found out that staples also has balloons which was a nice surprise. Overall, this is the place to go when it comes to school supplies. read more

Staples - Balloons - Printing Services Near Me - Irvine, California

I had an important print job and worked with Yuridia who has been at Staples for quite a few years. It was wonderful to work with a young person who knew what they were doing and gave pleasant customer service. She stands out! read more

I went to buy a single roll of packing tape and a pair of scissors. Nothing out of the ordinary. Except when a week later $260 worth of charges showed up on my statement (wasn't on the receipt). Quite a suspicious error. I confirmed with the credit card company that nothing other than the scissors and tape had been purchased. Really shady behavior. read more

Went inside the store on 6/23/26 to get index tabs printed but they said I need to provide to them the PDF file as they do not create the file to print on the tabs. I even spoke to the store manager who confirmed they do not provide that type of service which I told him that another staple store used to do for me but is no longer open, but he said I would have to email them the PDF file. I called the Costa Mesa store and they confirmed they can create the file and print all the tabs for me. Bottom line, this Irvine store was not only rude about wanting to help me, and you can tell they were just being lazy and didn't want to do the work. The employees there were just not experienced or know what they were doing and a store manager who doesn't care about their customers. read more

The attitude from some of the employees in the printing section at Staples has been really disappointing. One person in particular, Brittany, consistently has an attitude, she rolls her eyes, huffs and puffs when you ask a question, and generally makes the interaction uncomfortable. I spend about $200 on printing for work weekly, which is standard for me, but any time I ask something, she acts as if its an inconvenience. At one point, I asked if I could quickly grab something and pay for it, and she responded with "fine" and walked away. Later, another employee at the register was extremely kind and even told me about some coupons that saved me $15 , something Brittany never mentioned. When I returned the next morning to pick up my already-paid-for prints, I was the only person in line. I smiled, said hello, and let her know I was just picking up my order. All she had to do was hand them to me. Instead, she looked at me, said "It'll be a while," and walked away to assist another customer who was making holiday cards. I stood there confused until even the woman she was helping said, "Oh, just give them to her, I'll be a while." Brittany rolled her eyes, grabbed my prints, and handed them over without a word. Her attitude is consistently unpleasant. This isn't a one-off experience, she is always rude, and her customer service is terrible. I won't be returning. I'll be taking my business to OfficeMax, where the staff is at least polite. I understand people get busy, but at minimum, customers deserve basic courtesy. Customer service may simply not be the right fit for her. read more

Today at Staples I met Yuridia. She was so kind and so helpful. I'm going through a very stressful period and I probably spent close to maybe $800 in copies at all of your locations if not more and I'm going through a very stressful time and she was so helpful and smiled, and every time I needed help she was there and you're so Staples you're so lucky to have her.! Thank you for just being kind and helpful. read more

The staff at Amazon Returns had a very poor attitude. They did not seem willing to help and spoke in an unprofessional and unfriendly manner. Customer service should be more respectful and helpful. read more

Never experienced any issues with the printing side of Staples. I've printed on custom paper to just regular and it always turned out great. Staff was friendly and helpful, didn't really pester you but was open if you had questions. Print job was always good and on time, never looked weird or had bent paper. read more

Armando in the Tech Department helped me find ink cartridges for my old Brother printer. He is smart, quiet but don't take that for anything but a really great mind. He Knows his stuff and now I'm a business registered with Staples . Same price as Amazon guys and no.complicated reasons to not offer to refund your returns here because you see what you get before you buy it. ITS Your job to check purchases out 100% before you buy them. We can all do that. read more

I went in for a steel ruler because I keep breaking the plastic ones and a pack of my favorite pens. I came out with said products in hand and knowing that they now have a balloon station Ala party city, they also sell luggage, and my loyalty account has been wiped again . read more

Beware, Very expensive but poor and dirty quality printout! Very rude female staffs! Go elsewhere! read more

Just bought $450 worth of power packs! I really needed more. Let's just hope we use them. #NeonLights. read more

Staples - Think strongly about doing a neon party #PowerBanks - Printing Services Near Me - Irvine, California

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Just came into my neighborhood staples for some glossy labels and the process was quick and easy. The store is really clean and nice! Nichole was so helpful and kind with checking if I could get the 2" glossy labels. She also gave me some tips for shopping. Great experience and customer service. read more

VANESSA at the print center was amazing she deserves a raise and a promotion and a vacation, pto, u name it!! She answered my questions over the phone and helped me print out two large posters and helped to trim them and made sure they were the ideal size for what i was looking for. She was super patient and sweet and created such a positive experience!! read more

Such great service. Prior to visiting this place I went to another Staples and was turned away from their printing services for business cards because the employee didn't know how to help me format my file correctly. When I came to this store, I believe her name was Jocelyn? She took the time to look at my file. Asked me to email different formats and finally was able to set the right dimensions. I appreciated this so much because I am not the best at printing my own cards. Anywho, she said my cards will be ready for pick up after 7pm but she called a couple of hours later and my cards were ready. Super 5 star service and will be back again!! read more

8:30 pm Thursday night and my spiral binder wasn't working I rushed to closest Staples and got there 25 mins before they closed. Got to the copy desk and the lady with long poorly dyed red hair asked "what I needed" from afar sitting on a chair. I asked if she wanted to come over to me and she repeated "what did I need." I knew from that moment how it was going to be. I said I needed 200 pages put on a spiral tonight. "NO - can't do that we close at 9." I said she had time they closed at 9 but was told they don't do it near closing time cutoff is 8:30 it's 8:35!! She told me it wouldn't be till tomorrow morning. I have a meeting tomorrow morning!!!! that's why I'm here TONIGHT. I offered to pay an expedite fee and was told it's too late an expedite is 1 hr and they close soon. I told her I thought she was rude asking me to shout from afar what I needed, she wasn't very helpful. Then she began to make excuses and tell me another customer can be ahead of me, she always operates like that, so sits there she can type stuff in the computer and I told her she didn't need to justify anything to me. She wanted to go home. Plain and simple. The place was dead. She was doing nothing and the cashier was texting. She just didn't want to help me. read more

Went there for quick drop off. It's 817am they open at 8am and they are still closed. Their posted hours are 8am opening.

The printing center was phenomenal! Brittany (a representative of the printing services) was a true professional and went out of her way to make sure my paper copies matched the original file colors to be used for a professional conference. They looked excellent and you could tell she cared about the quality of material you as the client were receiving. Thank you so much and wonderful job! read more

Vanessa at Staples was extremely helpful and patient while I edited an obituary photo and funeral pamphlet. She was the only person working at the printing department and she was very professional. I will definitely return to Staples to see Vanessa for any future needs. read more

Print center- I can't thank John enough for how amazing he was today. He came through for me and was so compassionate about the print for my dad's funeral. This Staples has always come through for me- but when having to do such a important project at the last minute, to feel the humanity and compassion behind. It was the most important and I'll always be a loyal customer to this location. I can't thank you enough read more

DON'T GO HERE, GO ONLINE for business cards postcards, I went there they can careless for your business, I ordered business cards, wanted post cards, they couldn't edit yo resize, I did it online fir cheaper and faster. Don't waymste yiur time, the Worker's don't want to do any extra work, Santa Ana is even worse read more

I have been using this drop-off location for a few months. However, NEVER AGAIN. A week ago, on 5/1, I had my boyfriend drop off a package, an Apple trade-in. I was not aware that they did not accept FedEx packages. When my boyfriend sent me the slip, it said USPS. I assumed it was scanned incorrectly and would reach its destination. A week later, with no movement on the package, I contacted corporate. Thankfully, I had photos of the package and the receipt. The deadline to return the item was today. Someone from corporate informed me that my package was still sitting in the store, waiting for me. It had not moved because they do not handle FedEx packages. I was unaware of this since I do not work there. My package was waiting in the store to be picked up, presumably by me, though I had no idea it had not even started its journey. Now, I am at work an hour away, and my boyfriend is also at work. However, we have to figure out how to drop everything to retrieve this package, which we had already dropped off, so that we can bring it to another place to get it mailed and avoid losing more money. It seems normal for them to hold packages to see if the owners come to pick them up. I will never go back to Staples since it seems they do not care if important packages are mailed. My boyfriend shared with me that the mistake started when the employee was more distracted by helping other customers and not paying attention to what he was doing when scanning the package. This indicates that we were not valued customers. read more

I just had to write a review because I received the BEST Customer service with Vanessa. I had an important proposal that I had to put together, and it certainly was a tedious project. Vanessa showed professionalism right at her first greeting. She had two other customers who she was also helping. She stayed calm and collected, and dealt with each customer with grace, and simultaneously helped me to start the process by emailing my proposal. It sounds simple, but it wasn't with all the moving parts. Once she started working with my order, she payed attention to the details to make sure the copies came out correctly on the letterhead paper I brought. She was patient, attentive, and professional. She has an amazing attitude. Good Customer service is so rare nowadays, and she really went above and beyond! I will say she had the same great attitude with Every customer. Thank you, Vanessa! You are a super star and a great asset to Staples! read more

I wasn't feeling my trip here for a simple print . the first person I asked for assistance basically put me to the side with a rude tone . weird because I wasn't being rude so why ? anyways it turned me off so bad i took a picture of the instructions and chose to go read them in my car away from the workers . on my way out a totally separate worker on the complete other side of the store near the exit notices me walking out and comically instructs me to go around because i ain't getting anywhere on that side then laughs . like relax y'all it ain't my fault that you are feeling miserable but don't take it out on me I gracefully walked out the store and am now looking for somewhere better to take my business . If i'm going to spend my money somewhere the least that place can do is be cool and respectful ‍ read more

Staples - this place sucks . made me take the instructions on the go ‍ - Printing Services Near Me - Irvine, California

I had a work project to fold and label thousands of letters. Brittaney in the copy center helped me. She made it so easy and amazing. I will use this staples again because of her great customer service. read more

Today I visited this location to get some toner cartridges for my work. Joshua assisted me and helped me find the correct ones that I needed. Joshua was helpful and polite, and helped me get what I needed so I could get back to the shop as quickly as possible. The store itself was clean, well stocked and well lit. Overall my experience here was beyond easy breezy, and that's what it's all about sometimes. read more

Staples - What I needed today. - Printing Services Near Me - Irvine, California

I walked in wanting flyers. I didn't know how to order them. I'm not a very techy kinda person. But Jocelyn in the Printing Service helped me find exactly what I needed. I came out with black and white copies, card stock prints, and even laminated copies. This fits all my needs. She even helped me fix my page size which I had all wrong. I was at Office Depot on campus Drive the night before and didn't receive good customer service there. I'm really glad I came to this Staples and I will continue to come here for all of my small business needs. Thanks Jocelyn read more

The airlines messed up my arrival and I was late getting cards for the upcoming trade show. I was stuck one day staying at a hotel by the airport because Delta forgot my baggage. This happened to be the closest Staples to my destination hotel and the first staples i called. I called them very late in the day. Around 5pm. The gentleman that I spoke with originally told me that the woman handling printing had an order for 2000 cards. He said he didn't think she could get to me and gave me some suggestions of other stores to call. I called 16 stores. Staples to UPS to independent to Fedex. I even said crazy stuff like, "I need like 20 cards." After being defeated, I called back to the store to let the man know that I had no other option and that I'll just put in an order and try to get it done today or grab it in the morning before show start. Shannon answered the phone and offered to try to get me something for my show. I placed the order and she went out of her way to get me something for the first day of the show. Obviously management at this store is good, because everyone waited on me even after closing. I recently had an accident and it's been hard to get around this last week, but I'm feeling better. The art of customer service is lost these days, but those that practice it will go far in life. read more

I needed help in printing a picture. The clerk John kept me waiting for 20 minutes! He kept saying that it does not work and he only could print by attaching it! Meanwhile, he touched himself! I complained and the girl printed it without attaching! When I confronted him, he yelled at me and said complain right now! The manager Stacy had avoided me! read more

Yulanda provided fantastic service In the copy area. She is knowledgeable and attentive And patient. Thank you thank you

I have in this store and the manager I believe he was with name of Assus was very unprofessional handling customer. He seems not to want to help at all and make any excuse possible not to get the job done. Definitely not recommend going and will not buy buy from them again. read more

The printing service is lacking a bit. Staples should train their workers better so they don't waste customers time or money. I try and be patient but when you wait an hour for a print job and then see someone else get special treatment to cut the job line - patience just runs out. Workers have to get organized and not get frazzled when something goes wrong. read more

Went in tonight for a cut from the service department and Sabrina was great! So friendly and service-oriented! I always come to THIS location for ALL my needs from cutting my marketing pieces to buying paper for printing and large envelopes for mailings. They are always so helpful and friendly. This is the only place I know of in the area that has the machine that is capable of cutting multiple pages all at once in the store and doesn't have to send it out. And the value can't be beat! read more

A long time ago I had a phone battery replacement done here. They still had a price list available for the services at their tech area so I inquired about it but the sales rep said they did not and the price list was old. As I was trying to confirm this with my friend that needed phone repair done and she asked another branch if they offered it and they said they did not, the information provided was either correct... or they did not want my business and were not trying to make it obvious. The sales rep said "exit is to your right" immediately afterwards either to me or another person in back of me (I couldn't gauge where their eyes were pointing at, but shortly afterwards someone pulled the entrance door open and exited through it). If this was directed towards me I was offended at this because I wanted to browse the store, and I thought he said this and did not attempt to make further sales pitches because he didn't like me in the store (at the time I was wearing something that I've overheard people say both positive and socially discriminatory comments about so it sounded like his opinion was negative). I've heard this sort of "polite denial" before, but it was usually because of my lack of social skills and not for my fashion choices. He got his wish if he did not appreciate my business. I browsed the store and, despite there being items I wanted to buy, I decided not to get them since their discount was not sufficient. Also, if the sales pitch was for the exit, I wouldn't say it's good either since one needs to walk past the cash registers to exit too, even if one is not buying anything. I'll stick with 2 since I can still buy other stuff, but I already don't like having to interact with human employees. read more

Staples is what you'd expect. Office supplies, computers and printers. It met my business needs as I purchased reams of paper for work. The gal at the front desk wasn't unfriendly but she needs a personality. This is still a service industry. Wouldn't influence whether I go back. But I would recommend customer service training. read more

I usually use OfficeMax for my needs since it is close and they do a pretty good job on printing services. The time frame that was available for completion was not going to work so I decided to use Staples because they indicated that they would have the job done by 2pm the next day. That completion time ended up being closer to 7pm and it was also $80 more for the exact same job that OfficeMax charges. That said, the quality of the printing was excellent, the folding was top notch and the paper was far superior to OfficeMax. It wasn't perfect in terms of being a bit later than I was hoping but the service and the quality of the material more than made up for it. I would definitely use Staples again for printing. read more

I had business cards printed out and unfortunately there was a couple minor errors. Staples courteous staff was able to fix the problem almost immediately. These wonderful employees at the printing area, as well as throughout the store, including management, were all very friendly and helpful. I had to reward them with some strawberry croissants. Well done Staples Irvine! read more