What a journey this visit was! I came in desperate and frazzled in need of a office supplies last week on a SERIOUS time crunch. I usually go to Walmart for supplies, but it was a dire situation. Minutes after entering the store I knew I was in good hands. This employee named Sol was incredibly kind, patient, and straightforward in helping me make my purchase. I had so many questions and get anxious about burdening workers too much but they were incredibly professional and friendly throughout my trip. Their customer service really has me questioning whether or not I really want to go back to Walmart for all my office supply needs if this is how it's going to be. 10/10 read more

My go to Staples! The ladies in the printing department are always so helpful and sweet. Irdyan has helped me out multiple times and I can't thank her enough for how simple of a printing process it is every time I go in. Id highly recommend going to this location! read more

I love coming to this Staples because every time Armando is here he is very helpful. He's always accommodating to grandma which uses a walker. Today I came in because I needed a copy of a previous receipt and he was able to find it with no problem. Definitely an A type teammate. read more

I stopped by Staples this afternoon. I needed to make some copies and email so documents. Yuridia helped me out with everything I needed she was so sweet. Thank you so much Yuridia you made my day. read more

Yaridia in the print department had by far the best customer service I have had in a long time! So patient, knowledgeable and fast! Thank you so much! read more

By far the worst customer service I have ever received. 2 girls working there looked too young to even be working and were so inconsiderate. Stay far away from this place. read more

A place with only very few customers. I am not sure why they asked me to weirdly on filming the videos. I think they have the problem on afraid people to film just the store? Also, it is hard for me to choose the products from there because it has too expensive choice. I am not sure why they can keep that long time on keeping in business. read more

If you are going there for anything other than simple office products.... STAY AWAY!!! First let me qualify, I have been going to Staples - specifically in Newport Beach since they first opened there and loved the Manager Dave (who has since retired). I bought paper, ink, toner, paper products, all other office supplies, office furniture and even computers from them. Even when Amazon was getting big, I still went there personally to buy. Fast forward to December 2020 when I somehow got a virus on my hard drive (on a computer previously purchases at Staples NB). I called this location as it is closest to me and was told to bring it in that they could most likely repair it but would need to check it out first. Like most people, I failed to back up my computer so everything that I was working on past and present looked to me like it was lost - or I would need to pay a data recovery specialist a lot of money to get it all back. The tech at Staples (I forgot his name) took it in and said he would get back o me the next day. The next day rolled around and he said he was unable to access anything on my hard drive, but if I bought a new computer from him that he would have all the data transferred and set up. We discussed prices and settled on one that he had on special. WTF, it was a while since I had a new computer anyway. He wanted me to buy an extended warranty, virus protection, etc which added to the price and he would discount them. I told him I was not interested in that, just the computer, as I would get my own anti virus programs for a lot less than he was asking for. He said ok and that the new computer would be ready the next day and he would contact me to pick it up and pay. Late the next afternoon, I called and asked for the tech. I was told that he was not it today and that he had tried to recover anything from my hard drive but could not find anything. I said to cancel my new computer then. I was devastated as I had a lot of current work that I desperately needed. I went in to pick up my old computer and asked the manager if she thought any data could be recovered or what I should do. She said they tried several times and that basically I was screwed. When I got home that night I called a friend I knew who works on computers. He said bring it over and lets take a look. I went to his house and 20 minutes later he has ALL MY DATA running on another computer that he used to clone my hard drive. I since bought a new computer (NOT FROM STAPLES) and he transferred everything for me.... as a favor! MY ADVICE: Again, if you need anything more than a pencil or paper from staples, shop Amazon as their prices are cheaper and you don't have to leave your comfortable place, and if you need any computer work - STAY THE F AWAY FROM THIS PLACE!!!! read more

Stay away from this place. The workers here are rude and very unprofessional. If Staples doesn't improve with training their staff on professionalism and customer service than this business location and all of their locations has to close. read more

One of the best locations in Irvine. Everyone is extremely helpful and kind. They helped you and even help you with loading stuff in your car. Another thing I like about this location they have a variety of products. You can make choices wisely. I bought folding chairs. Boxes and tapes with good prices. High recommend this location. Thx Staples!! read more

Been here a few times and staff is awesome! They priced matched items for me on amazon with no hassle and or questions ask! Thanks for making it easy for your customers! I'm read more

Staples - Front of store - Printing Services Near Me - Irvine, California

I went in last minute to print some flyers for my school club and was sad to hear that they were backed up on orders and my flyers wouldn't be ready until the afternoon. After calling around to other print shops, I realized it would take me much too long to go there and get the job done before I had to be at school. I pleaded my case with Brittany and she was so sweet to accommodate by squeezing my order in and even gave me a couple extra copies! It was my own procrastination that led me to this situation but Brittany came in clutch!! Will definitely be coming back for future printing needs. Thanks Brittany!! read more

I had the absolute worst experience with this Staples and a printing order I placed. An order that was over $100 and it was incorrect. When I called to get it corrected I was basically told I was being pawned off to the next person. Then I was "disconnected." I called back and waited awhile until I finally reached a person. At this point I was so frustrated I just asked for the manager so I could reach out to them. "Bill" William and Kaylen I just completed your survey at the bottom of my receipt and I look forward to hearing from you. Thank you! I had to give a star. Otherwise I wouldn't have. read more

Runned out of ink for my printer and was able to order online for same day pick up at this location. Super easy and fast! Friendly staff at register upon picking up and quickly out the door read more

Staples Irvine is fantastic! The employees in the print department were friendly and easy to work with. Prior to dropping off my order I had gotten an estimate from FedEx and am so happy I then went to Staples. FedEx is a total rip off! FedEx's quote was $253 more than Staples. I will never return to FedEx again and will tell others to take their printing needs here. Thank you manager Stacey for all you help today. You and your team are the BEST! read more

Thank you Ryan for making shopping a great experience today!! I appreciate you going above & beyond helping me find all of the products on my shopping list!! Your AMAZING customer service will definitely not go unnoticed & have me come back to shop again! I also appreciated you helping me create an email account for my future purchases!! THANK YOUUUUU TO RYAN!!!!!! read more

Super super satisfied with the professional print work they did for me. It was even ready before the time estimate they had given me. When they said 100% satisfaction, they were wrong. It was 110% Satisfaction! I will definitely be coming back here for my future printing needs. The guy who helped me was super polite too! read more

I could say with 100% certainty that yesterday this stores team provided me with the best instore service that I have ever experienced in my entire life! (Bill, Jordan, Laura, and Erika) are the absolute dream team, from the time that I walked I felt at home and no one had the slightest bit of hesitation to help me and go out of their way to make sure I was squared away. read more

Stopped by the store and found what I was looking for but the cashier said "Sorry out of stock" I asked then why do you still have it displayed on the shelf? She replied, Oh so we can display and order it for you online..I asked what about another store....."She looked at me like I was asking her to preform some customer service. ..her reply Maybe they might have it.. I was hoping for the correct answer "Let me check for you Mr Customer"...nope.. #Fail read more

Staples - Irvine Store.. - Printing Services Near Me - Irvine, California

Had the stuff I needed and quick easy pay. Hot tip, you can buy holiday Apple gift cards here, let's goooooooooo!!!!!

I looked everywhere online to find posters and banners, all from businesses that specialize in them. Each time, either the templates were cheesy and plain or it was impossible to adjust the text and graphics. Even the online chat, the sales people were either not helpful or it gave me a message that said no one was available!! I was clearly frustrated around the 5th company or so. I had to get office supplies and headed to Staples and realized that they offered banners and posters. I went online and found it soo easy to do everything.. and had modern and cool designs! I'm super picky when it comes to design so was happy when they offered more updated and chic designs. If you upload before 2:00, they offer same day pick up by 8:30. However each time, it look less than 3 hours. Their online customer service was superb as well. I know this is about this store location in particular but had to complement Staples in general. However, each time I went into this store, people were helpful and actually offered to help before I asked. Each time people went out of their way to see if I needed anything. That is hard to find in general. Not sure why al the low stars but it seems like old reviews from a year ago. Perhaps the management changed, but whatever they're doing, keep it up. I will only go here now; great products, prices, and service. You can't beat that. read more

I came here to have stuff printed for my dad's 60th birthday party. Blanca and the supervisor were so accommodating and helpful in my requests. They have made the planning so non stressful and quick to provide great customer service. Keep up the good work ladies! read more

I use this staples for a lot of my businesses needs, and sometimes im on tight deadlines to get things printed Gunnar at the printing department is always full of smiles when he greets me, assists in helping me set up my orders when I have it all messed up and helping me get my orders done in time. Will always be coming back as long as he's around! Thanks Gunnar! read more

Went to Staples to use fax services. I was told the cost will be $2.69.... PER PAGE!!! $53.80 for 20 pages! Not only did they NOT get my business, they lost a potential customer for life! Found a local mom and pop mailboxes etc. business that faxed my paperwork for 50 cents/page. They will now get ALL my future business. read more

I had to run into this Staples for a couple things the other day. This store is not close to home, but the store close to home has really bad customer service. I was kind of expecting the same here, but I was pleasantly surprised that the line was not long and the cashier actually smiled and wished me a nice day. It's an office supply store, so nothing really sexy here (unless you find office supplies to be sexy). Inventory seemed decent. I found what I needed and got out quickly. That is about the most I can ask. I will come back if I need office supplies and am in the area. read more

Printing services are convenient, and worth looking at sale, clearance, and select office or business items.

This is the second time I've been to a Staples in the past few months and I am just amazed at their customer service. The staff is really polite and helpful and it just makes my shopping excursion so much more pleasant. I hate shopping for office supplies and hate even more going into an office supplies store searching for stuff I need. I am not a huge fan of Office Depot and although I used to think that all of these stores were the same, well, they are to a certain degree. They sell similar stuff. However, to avoid frustration and everything that comes with it, I suggest skipping Office Depot and just head on over to your nearest Staples. read more

If you're expecting to pick up your same-day copy & print service item on THE SAME DAY (as confirmed in your email from Staples) don't expect it to be ready until the NEXT DAY. Apparently that's this store's policy. Same day service = order gets submitted the same day but ready the next day. I showed them my email with the time & date. She said I'm wrong, showed me her own printout that says the next day's time and date. Also that their printer is packed at the moment so she can't even fulfill it right now anyway. Walked out empty handed. I. Am. Baffled. Called customer service & cancelled my order. Never again staples! read more

This is not the staff's fault, but Staples in general. If you're not able to upload your file to be printed through their website, they will not let you email it to the store, will not accept a link to the file, and if you bring in an external drive that is password protected, they will not allow you to use it even if it's yours and you know the password. In other words, they make the process of going from online customer to in-store customer more complicated than it needs to be. Luckily, the staff in store was helpful and the finished product turned out fine. They just REALLY need to refine the whole printing process. read more

I had a poster to print that was larger than my home unit could handle. I went to Staples...same day charge is an extra $4? Why would I want it in 2 days, make 2 trips? This is Sunday, no one in the store. Come back in an hour or so. I asked why, well there are other jobs ahead of you and there is set up time. Now, I ran a big company print dept., setup time come on it's a printer.....and making me come back is just plain putting the customer 2nd me first u when I feel like it. I get this kinda cr"p from the drug store even worse. If u can do it online first in other words do the work for them....and call in because I guarantee your going to have to make 2 trips no matter what. read more

I uploaded an invitation online to be printed in 4 hours. I called the store to double check if they were ready and I was hung up on twice or left on hold and forgotten about. When I did get through the woman told me it would be ready in 30 mins. Then I went to pick up my invitations, there was a white boarder around the edges and they were printed on glossy paper when I wanted matte. They woman handed me the invitations, without a bag and no envelops which were included with the purchase. Also note, there was probably one other customer in the store and I saw at least 4 employees, two of which were working in their copy and printing area. The customer service was horrible considering the amount of employees vs customers. All in all I would never go back. If I didn't need these in a hurry I would have stuck with my go to printer which is vista print. read more

Had great printing help by Austin in the printing department tonight. Not only did he help me print my stuff, but he also helped me when I forgot my usb drive here. Kind service and he was not afraid to go the extra mile to help me and other customers. read more

CONSUMERS BEWARE! Anyone making anything other than a small purchase do so elsewhere. Until this store finds better staffing options, customer service and more accessible resources for store policies. It posts too much of a risk to the consumer. My experience is consistent, if not worse, than many other reviews posted. I have visited this location several different times for different products and have found the staff to be poorly informed regarding their stock, less than helpful and at times extremely unprofessional. Unfortunately, that can just be poor staffing etc. so I have continued to shop at this location in the hopes of it improving with time. As a small business owner I try to give retailers the benefit of the doubt but some major changes are needed at this location before I would ever recommend this location. Employee assisting me was Alex B Tech Center Supervisor on 5/24/14 at 4:47PM I went in to 2160 Barranca Parkway Irvine, CA 92606 (949) 838-0388 to price match a product that was online at Staples.com ( According to Staples store policy INS 2021-00-01 which is also displayed in the store where Staples states a items being price matched "must be identical, including model number components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller" ...etc form more see online policy) I also had a coupon from Staples.com for the item I was purchasing that had the restrictions as follows: "While supplies last. Limit one coupon per customer. Each item purchased can only be discounted by one coupon, applied by cashier in order received and prior to tax. Coupon not valid if purchased or sold and must be surrendered" Staples store policy displayed in the store also states: "When conducting a price match, we'll deduct any available Staples coupons, rebates ( instant, easy, or mail in) and manufactures rebates from the Staples price to arrive at a net price. The store associate Alex B. was very rude and unprofessional and, I felt, put his employer at great risk. When I asked for him to contact his corporate office to verify the information that he was giving me that was contrary to written policy posted in the store he said " I don't have to". When I again very nicely requested that they be contacted he repeated " I won't" several times like a small toddler. I then looked at the associate and said "So your store can't contact a corporate office for verification?" and he told the other associate "Don't talk to her, don't say anything". So not only was this employee telling associates not to help me in the store but he continued to state that the store policy was a "typographical error" and he would not honor it . The best he could do is "price match but they can not price match and allow a coupon." So I then asked about a the paper towels that were sitting nearby. I said " If I find the paper towels online at Staples.com for less and I have a coupon for them from Staples.com can I use them?" He said "Yes, you can do that, but not on the paper, I can't sell you the paper." At this point I could see that the store associate Alex B. was getting more adamant about specifically not selling this product to me so I said that was okay but I would want to take down some information for a report to send to the corporate office regarding our conversation. He continued to make sarcastic remarks that obviously aren't even worth mentioning . He stood behind everything that I've quoted in this review. I can definitely see a very large liability for Staples having such "ill-informed" and unprofessional employee like the one I dealt with. Anyways, I think it's important for consumers to speak up because corporations, especially large ones, need to know what is going on in their stores. Hopefully, the effect of consumers informing each other of the good and bad will help companies strive harder to be good to their customers :) I have also written a letter to the corporate office regarding my experience and will update this email if any further contact with them is made. @yahoofinance #yahoofinance #consumeraffairs #staples.com #staples #consumerwatchdogs #getgarcia read more

This is one of the worst Staples I've ever been into. Apparently customer service is not one of their priorities. I have never been satisfied coming to this particular Staples, ever. Things I need is always the toughest place to find. The worse of this Staples is how they treat their customers. Every single one of the staff always has a grumpy face or gives you the feeling that they don't want to help you with the exception of around 3 staff members. None have ever welcomed me into their store, except for those 3, and none have ever offered me to help. The only one time I asked them for help, the sales associate or manager, who I actually asked, but I could not tell because she had a sales associate t-shirt on, but answered when I asked for manager, did nothing to help me find a laptop. She looked like she didn't want to help me at all, and when another co-worker came, she quickly said out-loud to him, "THANK GOD YOU'RE HERE THERE'S SO MUCH WORK TO DO!" This was in the early morning where Staples had just opened, and there was no one in the store. Regardless whether there was a lot to do in the back-room, she clearly did not want to be helping me at all, so I quickly did my return of my defective laptop and left as soon as I could. Avoid this like the plague if you can. The Staples in Newport on McArthur is much more friendlier and is all about customer service and giving you the best experience they can. read more

THANK YOU ERICA IN THE COPY CENTER!!!! Today I called the store in a panic at 8am because I had no business cards to pass out at a large event that I was sponsoring (I just switched companies and they were supposed to have come in yesterday). Last night I designed something basic with my info on it to at least pass out but couldn't get my printer to work. It was an hour before the event so I called Staples and talked to Erica to see if they could get something together in a flash. ERICA hustled for me and had 250 done for me in 15 minutes! I was floored by her service and had to write this review to thank her because it meant the world. She completely understood my dilemma and accommodated me so last minute. 10/10 recommend this store. read more

Don't go in here for shipping ! They will take super long even if you are the only person in line . Rates are expensive for their usps ups services because this is just an authorized center . They will have to type up all of your info ... And the prices are lower at Walmart , target ... 99 cents Don't know how staples stay in business ;( read more

Don't get me wrong. I love Staples just not this one. Went to get copies made today. Julie who calls herself the assistent manager was unprofessional, incompetent and rude. DO NOT USE THIS STAPLES FOR COPIES. After dealing with her for nearly an hour I had to leave. Customer service is awful. Try Office Max on Jamboree or the Staples in Lake Forest. In the end Trevor, at the Lake Forst office, helped me with the same order. It was seamless. Can't believe it is the same company!! read more

I'm always at Staples to use their Printer to Scan items or to Print Items! Definitely a good easy process to put your credit card in the machine and start your process of printing! read more

This goes to Erica in the Printing department, she was extremely helpful w 2 print jobs I needed assistance with and some feedback and all went amazingly well. Erica made my print job seamless and that really matters when trying to make a great impression on a presentation. Thank you, Erica. Best, Kellie read more

The staff here is super friendly, and they were willing to go beyond for me. I had a bunch of tax forms I needed to get for my workplace, and they sought all of them out for me and kept them at the cashier station for me to pick up. Great customer service! read more