After weeks of dealing with a discouraging back-and-forth from another Verizon representative who never delivered on his promises, my faith in the company was restored the moment I met Dan at the Alton Verizon store in Irvine. From the start, Dan impressed me with his honesty, professionalism, and clarity -- he carefully explained every detail of the mobile plan, ran accurate calculations, and even told me upfront that Verizon's internet service wouldn't meet my high usage needs. That honesty alone said everything about his integrity. He devoted several hours over two days to help my wife, Afzal, and me transition from T-Mobile, tackling every technical glitch with patience and good humor. What made the experience stand out even more was the comfort and trust he created -- we even found ourselves speaking in Farsi without hesitation, feeling completely at ease. Dan went well beyond the call of duty, not only completing our transfer with diligence but also restoring my confidence in Verizon through his genuine care, expertise, and remarkable dedication. read more

Verizon - Store - Mobile Phones Near Me - Irvine, California

Not super helpful staff. They seemed pretty uninvested in helping me resolve my issue, and a lot more interested in joking around with the other employees and high-fiving each other. I had to lead the Verizon employee in the store through troubleshooting with a Verizon representative on the phone during my visit. I don't know if it's this way at all Verizon stores or just this one, but I'll probably go to a different store for help next time. read more

If you can avoid doing anything here, I would. They are not very communicative, they will ask you to wait but won't really tell you why and then they will talk amongst themselves. It's a Verizon store so value and selection is fairly standard. read more

****WARNING***** You can see the original review below. It was 5 stars but I had to amend it to one star. The Verizon stores in Irvine Woodbury, Alton, Costa Mesa and Fountain Valley are an authirized reseller called Victra. Beware if doing bysiness with Victra and with Richard H. He us now also at the Huntington Beach store too. Victra has lots of stores. He charged us an extra $10/ phone " diwn payment" then increased our plan level all without telling us and locked us in. The down payment is actually just a Victra added on fee, just like how a car dealer adds on hidden fees. Richard comes off as a highly competent well manneted young man ut he is in my opinion a sneaky snake. Don't be fooled. Also all the other reps and managers appear to be the same way to me. Make sure you got to a real Vetizon store that is owned and operated by Verizon corporation...nit by "Victra" who poses as Verizon but really is not. I called Verizon corp and they apologized and said Victra licked us in there is nothing they could do to reverse the hidden ripoff that Richard put on us In my opinion, Victra is a sleazy scam....here below is the original review I wrote....sorry I wrote it..I was dead wrong. Fooled me once..never again: As 20 year customers of Verizon our experience with this Verizon authorized reseller has been est customer service we have ever had for phone service specifically from Richard. As long as this best in class associate is here, we will only work with him. He is 100% the best in service, knowledge, attention to detail, attitude, communication, patience, kindness and so much more. The owner should recognize him for his excellence! Thank you Richard! *********Beware Victra is in my opinion a sleazy scam outfit authorized reseller posing as "Verizon" read more

Verizon - Stores to be avoided. Also avoud Huntington Beach Woodbury Fountain Valley - Mobile Phones Near Me - Irvine, California

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Read all the negative reviews, ITS ALL TRUE!! We came in to switch to Verizon for our business lines and They told us we would get free extra business lines for our Business accounts which we did NOT need and now We are now paying for 12 lines and still can't get it off our accounts!! STAY AWAY FROM VICTRA stores!!! read more

Shady employees Employees work on commissions and will screw you over. Went in for 6 lines, brought our old iPhone 15max And my bill came to $734!!!! Been dealing with verizon corporate for over couple weeks and can't get it resolved. Also they don't honor promos!!! Love verizon BUT go to a different store! read more

Conor at Verizon was seriously the best. He helped me with my trade-ins and made the whole process super easy. He explained everything clearly, answered all my questions, and actually took the time to make sure everything was done right before I left. No pressure, no stress -- just genuinely great customer service. If you're going to this Verizon, ask for Conor. read more

Went in to the store 40 min before closing and had the best customer service I've had with Verizon. I just came out of the Marketplace location, and it was absolutely pissed by how terrible and sloppy they are. Long story short, had a little question with my hotspot feature. Joined the waitlist and waited for an hour just to see the employees walking around waiting to clock out and told us to go home because they are closed - the walking definition of passive aggressive. Gladly, I came to this location, and this chill dude with cool hair and glasses got my problem solved in under 5 min. Sometimes it's not even about what they do - it's about their willingness to help! This dude today showed it all! Thanks man! read more

The place wasGreat! Dan did a Great Job helping me, would recommend him to others...Would recommend him to family plus...

Chris the store manager helped in minutes. I did something to my phone & could not turn off the Do Not Disturb feature. Because I am a Gen X'r who does not use computers, I needed help. Thank you Chris! read more

I was having problems pairing my new iPhone to my car audio system. I went in and talked to Connor and he walked out to my car and paired it for me. He was friendly and very helpful! This is my new Verizon store now! read more

Total Verizon SCAM. Lied about trade in value of our iPhones only after data transferred multiple hours at store; they said the trade in value was 50% less for each phone than what they previously told us when ordering the phones. Don't go here you will get completely scammed. read more

This is not an official Verizon store. I came here to pause one of my phone lines. They told me it was paused but it wasn't and I got charged continuously afterwards. read more

Went in for tech issue and was offered upgrades with great trade in value, they showed the promo on a laminated card, so we bought new phones. Then when phones came in and were activated, we were told the salesperson had made a mistake that the promo had ended and the trade in value was way less than what we were promised. Such a scam, do not trust this establishment. read more

Kyle is so great and amazing willing to help and listen good experience replacing our phones today visit 1/6/24

Updating my review after receiving support from their corporate team. They were able to completely refund me $1,000 in full as compensation for losing my trade in credit. Did not expect such great customer service from them! read more

This store has worst customer service. They make you wait so long. I just came from there waiting for 2 hrs. Few weeks ago I was there and the man with the totto all over his arm refused open to open my existing g account on his laptop. Avoid going to this store on alton parkway, irvine, california. read more

Chris was very helpful! Very customer service oriented and helped with problem solving!

Rasam, was awesome through every step of the process helped us. Choose the right program trade-in set up completion. Great conversation process is very easy helped us through every step would refer anyone and everyone to him directly. read more

They sold my order to someone else. I had to wait one more week and they didn't even apologize. They were so slow in service and I thought I saw the sloths were working at the store. read more

Julian is the Best Mentor to me since I've owned Apple IPhones Very valuable to me. I was frustrated with my iPhone for a very long time until TODAY Julian explained what I needed to do to correct the problem. Done deal. I'm so happy. Thank you Julian. read more

Waited at least 25 mins to be helped. He Got done with the customer, asked if we had a quick question, we said "no" (we came to purchase a new phone) and told us he had to leave to the other store. Could have told us while we waited in line that he had to leave instead of having us waste our time to be told this. Disappointed. read more

If I could give negative stars I would. Absolutely livid at this point w the fact that I traded in my phone 8 months ago and still have yet to receive my $800 credit. It's been a ridiculous experience with Verizon... I was told it would take 2 months to process = May. I didn't follow up until July. Verizon said they had no record of my trade in. Call the store. Called the store. They said they see a note of trade in but no evidence I actually traded it in?!! The sales guy who helped me is also no longer an employee... They have to review camera footage to verify I actually handed in the phone?! They took 2 months to verify = September. Manager said Regional Manager needs to approve of a ticket he submitted to process trade in credit. He said it would take some time, up to 2 months to process..EVEN though I should have gotten this credit months ago. Waited patiently...2 months have gone by. It's November. On the phone now for the 2nd time today... they made me go into the store to reset my PIN code to give me a status update. I did so...went into a store and reset it. When I called they didn't even need that PIN code?! Wasted more time... And wait for it...still no record of trade in?!! Whatttt...for real? Put me on hold and found it...but now has to do more research about the promotions being offered when I traded it in?! He has to submit a ticket? What happened to the other ticket the store manager submitted to regional manager?! so DONE. 45 min later..they are still doing research? They assured me that I'll get my trade in credit processed within 3-5 business days..we'll see. read more

Terrible ass service. Take your money to another Irvine location, please. Went to try to pickup my phone and had confirmed with customer service that I'm set to pickup my phone at the location. Dude opens the safe for 10 mins just to tell me I had to re-input the order so I don't pay extra store upgrade fees vs. online and they said it's not available for pickup yet and didn't get a confirm from customer service rep. Probably another sales spiel. So I ordered again and finally got the confirmation through text on 11/12 and I have 3 days to pickup. Now, I was not able to pick it up but I called ahead of time to extend and customer service AGAIN confirmed that they've extended again for 1 day and actually called the store. I come today to pick it up and they AGAIN say that they didnt get any calls from customer service. Alright, so it's either no one picks up the calls in the store, or customer service is lying which is both terrible. Either store ops is broken or people need re-training 101, but save yourself the headache and go to another location, which I did and got my phone pretty smoothly and didn't have to wait 1 wk+ read more

We had a great experience at this particular Verizon store. We had a tough problem to solve in that we did not have the Apple ID password to make a seamless transfer of smart phone data to our new phone, but the employees at Verizon were super resourceful. They were able to get all contacts and all photos on the phone transferred over to the new one, which saved the day! They were also very helpful in setting up the new phone and iPad. Top notch employees with top notch service and super deal on the latest iPhone. We would highly recommend them. read more

This is a franchise store NOT a Verizon corporate store. This "Victra" franchise business overcharged me for all my accessories that the salesperson claimed were included with my purchase. They are scamming customers with over priced accessories. Less price on their website than what they charge you in store. Buyers BEWARE. read more

I had the absolute worst experience at this location. The employees were rude, unhelpful, and dismissive. They didn't fulfill an online pick up order after four+ hours had passed because "they just get around it it", and when I expressed my frustration, they were belittling and irritated that they had to help me. I hope their boss reads this review, although I'm not sure they'd care since "they don't need this job" they explicitly told me. I think they may have also been high. I definitely smelled marijuana in the vicinity. It was a very disappointing experience, Verizon. Do better. read more

They will claim that if you buy their accessories (chargers etc) they come with a lifetime guarantee but then when you try to exchange something they tell you something different and won't honor their policy. read more

Liars. They will do anything to sell you a device, to include saying there are no fees

Got mansplained by Joe when I wanted clarification on a promotion. Awful way to speak to a customer. Listening is apparently a challenge for some at this location. read more

Avoid this Verizon franchise store @ 5365 Alton Parkway, Irvine at all costs. I placed an order online with Verizon Corp on June 2nd and they offered me local pickup at this store. I was told I would be contacted within 24 hours to schedule pickup. On June 4th, I checked online and the order was still showing placed but Not Ready for Pickup. I called Verizon and they contacted the store (no direct number) who stated the phone would be ready in 30-60 minutes. I arrived 2 hours later and was told to wait they would be right with me. 1 hour later Misha finally asked me what I needed. I told him I was there to pickup an online order. He said it would take 10 minutes to get it out of the safe. He came back and informed me they did not have my phone after all. Another rep informed they had transferred the phone to a sister store in Costa Mesa to fulfill another order. They wanted me to cancel my online order and place a new with them. Do not trust this store with any of your Verizon business. read more

Rasam and Ray were awesome today - very helpful when it came to a simple SIM card swap. Even though they weren't selling me a new phone, they were quick to jump to offer help and got me in and out of the store really quickly. As someone who knows retail and mobile sales very well, I really hope they get recognized for the interaction I had with them today. They were poignant, focused, and even made me laugh - all the good qualities needed for the job they do. Thanks for making me a happy customer Rasam and Ray! Sending back my family to get their next phone with you guys! read more

RIP customer service! Waited for 30 minutes for someone to acknowledge my presence. Asked one question and they said that their store would not be able to handle it - visit a corporate branch jamboree and Michelson. How about as soon as someone walks in - find out what they are there for... and if u know u can't handle it or don't want to handle it/them - why have them unnecessarily wait 30 minutes????!! There's no line - no welcome to Verizon.... U just kind of linger around in hopes someone chooses u next - da F is going on verizon?? I pay over $500 a month for all vz services - u should treat EVERY customers time with respect... I bet if I was dressed in a suit u would come right up to me. Don't do that... acknowledge everyone's presence... make a proper que so everyone knows who's next. Take a page out of the Jamboree location. There's someone with a tablet that takes ur name down. 2 things happen- if it's a problem or customer u dont want to deal with - save everyone's time and send the customer on their way. 2ndly it puts the customer at ease knowing they are next and don't have to hope to be chosen - pretty common sense - but I'm just a customer. U had 2 people working on one guy yesterday - so no excuses there. One of them could have just come over and just sorted it out with people waiting. Pretty ridiculous! What's worse is that I Come to find out at the "corporate" location that u guys could have actually activated my esim and maybe based on how I purchased the phone - where u were not compensated - maybe didn't want to help- that's the vibe I got. Anyway - have had great experiences in the past - just seems disorganised now - such a shame considering the location. Come on Verizon - step up the customer service...ur not the only game in town! We have options. One pissed off customer read more

HORRIBLE STORE AND HORRIBLE STORE MANAGER. Walked in to get a new internet service and Ray approached me in a very rudely way without greeting me or anything he was very close to my face and kept asking me what do I want???? Very rude and when I tried to explain to him that I was there for a new service he refused to help me and went in the back to hide. Finally another gentleman name Rassom came out of the back room and also refused to help me. So I asked to speak with their store manager and I was told that he's in the bathroom. After waiting for over 20 minutes finally their store manager came out and again without greeting me he was just giving me strange dirty looks just like Ray. I informed him about my horrible experience with Ray and he didn't even apologize or asked me if he can help me. Extremely unprofessional and I am happy to say that they lost my business. read more

The worst store ever and is a scammer! Never ever go to this store. I went to this store to signup for a new phone. So they charge me for $278.10. I was asking can I have the itemized receipt, the person called Saram said will give it to me once he done with my transfer. He was so nice and telling me the new phone comes with the accessories such as case, adapter and screen protector. Once he opened the package started put the screen protector and telling me the change is $278.10. I asked why so expensive and I need the itemized receipt and they said will print it to me once they done with my transfer. I was super enough and wait for my phone done transferring and I saw the itemized receipt that case, screen protector and the adapter cost $150. Just the screen protector itself already $72. I was like, I did ask you guys does all the accessories come with it, this guy say yes. The other lady said think about it of course we charge you and there is no such free lunch at this world. I was like what the heck. I said I return the phone and they want to charge me restocking me $50, I said okay but they did not tell me about they are not going to refund me the setup fees? Then, I said well what is setup fee for? It's help you setup the phone and everything. I was like what? I did not know that. Basically, there are a lot of hidden fees. I am so mad and nothing I can do but just lost the $156. Guys, do not come to this store, they are third party people not the Verizon corporation store. Drive a bit far away to get your store. The corporate store sell iPhone 16 pro 125gb for $999.99, they sole for $1100. They said this is the store price when you buy it at the store. I went to the corporate they said no such thing. I hope no one visit this store. read more

I would like to compliment Breanna at the Verizon store on Alton Pkwy in Irvine. She was so patient with my question and solved my problem within five minutes ! She made me feel comfortable and is obviously as asset to your store, Diane Gutsche read more

If I am to give 0, I would give Zero customer service. We came in at 5pm and the man said he will take lunch and we come back one hour. No postage yet but he said he is about to post it's closed for lunch at 5pm. Very convenient to keep customer away. Not good. read more

Fantastic professional service. I was helped by two gentlemen at around 2pm 8/20/2024. They were friendly, technically efficient. I unfortunately did not catch their names. They got my new phone up and running with all the data transferred in less than 20 minutes. Highly recommend! read more

Joe is amazing! He explains everything patiently and clearly! Don't hesitate to go to this location.

Shawn was honestly very patient and a smiley the whole way through. Shawn smart, knowledgeable, professional, friendly and relatable. He helped me with my purchases and made my day better. If you need anything at the Verizon store ask for Shawn .I was very impressed by his patience and attention to the client His customer service was beyond amazing! read more

Verizon - Mobile Phones Near Me - Irvine, California

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