Went to this store around 11am, wait times were fast - sat for about 5 minutes. Worked with Reza -…read morehe was quick & knows his stuff! He made some great suggestions. Would recommend this store

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

There was no wait, he was extremely fast and friendly. I would absolutely recommend to anyone!read more

I had a great experience getting my phone repaired at Mobile Device Repair in Diamond Jamboree. My…read morephone was badly damaged and I was worried it might be expensive or difficult to fix, but the repair was handled professionally and efficiently. The service was excellent from start to finish. The repair was done carefully, the phone looked great afterward, and everything was working perfectly. I really appreciated the attention to detail, professionalism, and clear communication throughout the process. If you need a broken phone repaired, I highly recommend Mobile Device Repair at Diamond Jamboree. Great service, great quality, and very professional!

I came in to sign up for Verizon Home Internet, and the process took much longer than expected…read morebecause of issues with the system. Throughout the entire experience, Conor was patient, professional, and incredibly helpful. He took the time to explain everything clearly, helped me set up my My Verizon account, answered all of my questions, and stayed with us until everything was working properly. Even though the delays weren't his fault, he kept a positive attitude and found a way to get everything completed. After spending about an hour there, I left feeling well taken care of rather than frustrated. I really appreciated his excellent customer service and would definitely recommend working with him!

The people helping us - "Nate and Connor" - got us right. We were paying double what we pay with…read moreVerizon now. Easy, quick and worry less now.

Harry, store manager always greeted and came to assistance, even when he is busy with other…read moreclients. He always take time listen and provide the best solution for my home internet and also my mobile plan. He provided me with in store promotion for my Samsung trade in and I decided to go with a Samsung new Z fold with a new additional line to my business. Highly recommend to anyone coming and visiting the store, and there is pretty much no waiting time. Excellent service and wonderful people !

Terrible experience for a very basic request. I have 4 lines…read moreand been a long customer since 2008, I have a prepaid line that I renew once a year, and the website is so bad it always fails to make the payment, tried on the browser, the app, tried card, Apple Pay, PayPal but nothing works, called my bank and there was no issue from their end. So I go to the store on my lunch break, there's two reps each one with a customer and I check in. I waited 20 mins no acknowledgement of any kind. Another customer walks in and goes and sits close to one of the reps, Sophie, she speaks to him in Chinese and 5 minutes later she invites him to the other table while I'm standing in the middle waiting. I said I was there first, but she claimed she had an appointment! I didn't see an option for an appointment and I wasn't offered one, she had to then help me, for calling her Bs. She then directs me to the machine which didn't have the payment option for my plan and asked me to wait for the other rep! I waited a little but couldn't wait more and had to leave back to work. Came back after work, there was a 3rd rep who welcomed me and asked me to check in & wait, not sure what her role is but she wasn't doing anything, had to wait again, while waiting I kept trying online until it somehow worked, and I left, this happened again last year where someone else who is Chinese was preferred by the Chinese rep maybe was or someone else, also claiming the walk in after me had appointment. I said to myself then whatever but this is now a repeated experience at this store location specifically. So I'm sharing my terrible experience poor service for a minimum service expectation m. Maybe it would've been different if another rep helped me or if I was from her people! Next year will find out!

I had a non-scheduled meeting at this factory owned Verizon store and met with Kha. Kha did a…read moregreat job giving me a fast quote on the new phones I was looking at and was super patient. Kha gave me his number and I checked later that day to see if he was going to be in the next day. I showed up, Kha was there and he patiently gave me another quote and was able to get me a better deal than I was originally quoted. Kha said I'd love him (platonically of course) and he ordered the phone for a few day delivery and it showed up the next day at my house no extra charge (what is that?). Kha also said he'd help me transition from T-Mobile if I didn't understand the conversion (super nice). The only downside is that the Verizon phone instructions left a lot to be desired but I eventually figured it out.

The customer service is overall pretty bad at this store. I was there for over two hours and they…read morewere not able to help or accommodate me in any way. I went because cellular service for my son's Apple Watch hadn't been working. They said I should just open a new line and that's the easiest way to fix it. I said fine. They opened a new line and reset everything and STILL couldn't get it to work. When I asked them to cancel the new line since it didn't work they said they couldn't and that I had to call Verizon (while I'm literally sitting in the store). I got passed to 3 people over the course of two hours. They made me wait 20 minutes between the second and third rep while they kept helping new customers. They told me the second rep had to help others since they had appointments and their overall wait time was growing too long but "don't worry, our closers come in soon so if you wait for them they'll help you". How does that make sense when I was second in line when I first arrived and by this time everyone else that they were helping came in after me? So I went and grabbed lunch for 20 minutes and came back. There was a "manager" that just walked around on an iPad telling people how long the wait would be. When I asked why the manager directly why he wasn't helping customers at all, he replied that he isn't "a sales rep" so he couldn't do it. He literally walked back and forth around the store and to the back office and back. He literally only greeted new people. I did not observe him helping a single person while I was there. Got to the point they couldn't troubleshoot my cellular options and I said I would just upgrade my device and just pay since they couldn't figure it out. They tried process for a new Apple Watch and got an error multiple times. At that time I knew things were going nowhere and just left. I am in charge of operations at work so I could not believe how this store was being run. Staff need to be trained in customer service, management needs to be trained in management! They had plenty of staff but absolutely no sense of urgency. The Verizon customer service that I called over telephone on the way home (based overseas) was infinitely more helpful than anyone from this store.

The customer service here is good overall. They do try to answer your questions and take time to…read morehelp you. However, what they told me initially and the bill does not match. They over promise so more likely for you to sign up but the bill ends up more expensive then they told you. I personally prefer more transparency.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

I have to write an updated review & share with you guys my displeasing experience. *SIGH* PLUS…read moreknocking down this new T-Mobile location -1 star. I should have paid more attention & immediately red flag it when the rep brought out my supposedly "new" Iphone 11 Pro unwrapped. As if & could have either been used or refurbished. Reps should always open & unwrap the "new" iphones in front of their customers. But that wasn't for my case. How could this have slipped my attention?! Anyways, it turns out my iphone 11 Pro was a lemon. What are the chances of that?! On the 1st day (Monday) the cell battery was draining unusually fast, after I had fully charged it the night before. I gave it a good solid 72 hours before I brought it back into the store. I thought maybe it was my issue. Nope. I hardly used the the cell each day - less than 4 hours yet my battery drained to less than 30% in less than 1/2 the day. Since it continued on like this for days. I brought the cell back to the store on Thursday around 12pm. I told them my issue. They all seem indifferent. No apologies on their end. I seriously felt no empathy from them and they weren't rude either. They "tried" to help & 1/2 of the time they were speaking in Korean. So this kinda feels like when you go to a mani/pedi salon ran by the Vietnamese. You have no idea what the technicians are gossiping about, feels a bit uncomfortable. No offense to anyone! Just my 2 cents. To make this a long story short & spare you guys the details. Lets say it was a very frustrating Thursday, Friday & finally Saturday experience dealing with all 3 reps there plus the manager who came out to "somewhat" assist. I waited each day in the store for almost 1 to 1.5 hours. I kept my cool, patience & composure. It took them 2.5 days for them to give me a new cell phone & get it all set up. Also, this time (w/o saying anything from what I had noticed from my 1st encounter) one of the rep did brought out the new cell phone WRAPPED & unwrapped it in front of me. I truly hate to to say this, I don't recommend coming to this new location if you are new & planning on switching to T-Mobile.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

I had to come back with another review! Kimberly went above…read moreand beyond for me. She stayed two hours past the end of her shift to help resolve my issue, patiently walked me through everything, and even helped me get some of my money back. Her customer service was exceptional, she was attentive, kind, and incredibly patient the entire time. Employees like Kimberly are hard to find, and Verizon is lucky to have her. Thank you for making a stressful situation so much easier!

I had an absolutely phenomenal experience thanks to Keith and Khalil. From the moment I walked in,…read morethey were professional, attentive, and genuinely focused on helping me--not just making a sale. They took the time to understand exactly what I needed, answered every question with patience and clarity, and made the entire process smooth and stress-free. What really stood out was their level of knowledge and honesty. They didn't try to upsell or rush anything--they made sure I felt confident in every decision. It's rare to come across customer service like this anymore, and both Keith and Khalil went above and beyond. If you're coming into this store, ask for them--you won't be disappointed. Easily one of the best customer service experiences I've had.

Great experience and quick service…read more Aziz really identified the issues and fixed the phone promptly. I also got discounts as a returning customer. Overall I would highly recommend and will be back (but hopefully not too soon!).

Went to have my son's iPhone 14 fixed. Convinced me I should get the medium tier. $140... 24 hours…read morelater screen stopped working. Said it was scratched and not under warranty and said I had to pay for it. Poor customer service. Definitely go somewhere else. Also, it's not even about the money. I am going somewhere else and paying the exact same amount. There's something to be said about honesty and integrity and decency which this place lacks.

Tina was great! Very helpful! Lost my phone and she took me through the entire process with a…read morereplacement phone. Excellent

This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.