This is the only store which my husband and I visited for many many years. We have met different customer representatives and all were good and but one is extremely helpful, knowledgeable and friendly. We had a pleasure getting to know Shawn ( Shayan ), what a great person He spent hours for 2-3 days in a row to take care of our problems and we got brand new phones. You must see him. He is the most friendly and knowledgeable person ever. We give 10S Thank you Shawn From Lily and Tony read more

This store is the best of Verizon, Shayan helped us a lot, he spent enough time for us to get the best deal for us, more than this, he is very Polite, Ashly is very nice too, she helped us first day, then she gave us appointments and followed up with us to everything go smoothly Thanks Shayan and Ashly read more

Do not do business here! I spoke with Kate in November about trading in my Pixel 3XL to upgrade to the Pixel 6 Pro . She indicated that I would receive a $600 trade-in, but that since the phone was back ordered, I would have to wait until January 21 to receive the phone. That was no problem for me. Fast forward to today, I give Kate a call and she indicated that she tried calling me several times a week or so ago, and since she was not able to get a hold of me her manager advised her to sell the phone, but that she could rush order the phone and have it in by the following week, which was not a problem for me. She then asks what was the trade-in deal we had previously spoken about, and I mentioned that I thought the agreement was $600 to which she claim she thought it was $300. Luckily my sister was with me in the store. So after I got off my call with Kate, I call my sister to make sure I wasn't going crazy. I call Kate back to which she then switches up her story and claims that the $600 trade-in was for the holiday and was tied to the phone that they sold since they weren't able to reach me. First of all, I did not receive several calls or voicemails from Kate. But let's say for the sake of this situation that this was the case. Obviously me calling you a day after my phone was supposed to be delivered should indicate to you that I didn't receive your calls so there was some type of error. Second, there was never a mention that the trade-in was tied to the phone ordered and that if I don't pick up the phone, I lose the deal. This was never indicated by Kate and this was not in her initial explanation when I called the first time to ask about the phone. She painted it as if I remembered incorrectly and that the offer was for $300 not one mention of a holiday special. I'm stunned by the lack of customer service. Kate did not try to rectify the situation at all to see what could be done after I told her I would not be moving forward. I have been waiting nearly 2 months for this phone with the expectation for the $600 trade-in as discussed. I'm mad at myself for not getting this in writing, which is a learned lesson for me. Given my experience, I would not recommend doing business with this Verizon retailer something feels off about this whole interaction. I wasted my time and will take my coins else where. read more

The store is horrible. The employees misinform you Cynthia does not know how to be in the business of customer service. All she does is take your money sell you a new electronic and does not take out the time to answer your questions about it. They could not care less. About you as a customer even if you're a long existing customer of Verizon do not go there. You will get horrible treatment. Do not go to this location. There are plenty other other Verizon to go to no wonder there's always constant turnover. They will lie to you. They will take your money and send you on your way. They even put a defective protective glass on my iPhone and said that I must've dropped it to have the smallest little crack in it. I literally had it for 24 hours. My phone did not drop so there they go accusing a customer For something that was never done. I got a credit of full credit from Verizon because they know I've been a very loyal customer Cynthia you gotta find another job doing something because when the young girl on Sunday was videotaping how you talk to me and that family walked out, that should be a hint right there read more

LEVI humiliated me and shut the door in my face. "We are closed and I don't have to help you" "Come back tomorrow" after asking for the managers number and asked why I was being treated this way he said "No I don't want to help you!" Then shut the door on my face. Never have I ever been dissected this way!!!!! read more

The staff was available right now to assist me with my problem. Nice chairs and tables; very comfortable here instead of those backless things the other store has. The rep explained the difference between cell phones so I bought la new phone. Nice guy. Seemed knowledgeable. Very helpful. I was disappointed that they were out of stock on the Mophy Case. I really need one I'll shop at another store later. Nice atmosphere here. read more

I went in recently to purchase a new phone for my husband and I and was so please with the service here. I had went to a different Verizon store right before and had a terrible experience with the person that helped me out. When I came in to this store Joe turned my day around. He was extremely knowledgeable and was able to get me the best deal for a trade in. He helped me set up my phone and even made sure I was aware of exactly what I was paying for. He went as quickly as he could and got me in and out. I was very thankful for this experience and will go to this Verizon store every time. read more

My wife and I had an excellent experience at this store. Shayan was very friendly and spent a lot of time with us, answering questions, explaining things and fixing an issue I had with my phone. Ashley (the other worker) was great as well. She was very friendly to all the customers she helped while we were there. This is a top-notch store with excellent customer service. Highly recommended! read more

I recommend coming here for any of your needs. Mark went above and beyond. He is very helpful and knowledgeable. The best service I've received at a Verizon store. Thanks! read more

This evening I went into this facility to trade-in my perfect condition phone for the current newest iPhone. After spending over an hour in the store waiting, it was finally my turn; I explained to the employee (Kalonni) that I was using my phone as a trade-in credit for $800 off (a Verizon promo). I wiped my phone, Kalonni stated I needed to upgrade my plan (to get the promo), and I confirmed my new bills price. We proceeded with the transaction, I paid the tax, and Kalonni attempted to charge me for more fees (like a "set-up-and-go fee??) on top of Verizon's normal device upgrade fee. It was only when I was home and reviewing my account that my trade-in credit was NEVER applied, my old phone is still listed under my account, and my bill is doubled what I was told it would be. I feel like I was SCAMMED as they were attempting to upsell and not even apply the most basic transaction requests. Now everything is closed, so I will be calling corporate tomorrow to hopefully fix this absolute mess. I DO NOT recommend even trying to give this "boutique dealer" a chance- stick to flagship stores!! Update- I had spent 2 plus hours on the phone with Verizon support. Not only was my phone not activated properly- he swapped my old 4G SIM card for a 5G phone- thus rendering the new features of my phone in-operational. Additionally- I was told by corporate that my trade in did go through though I was not informed in person nor did it reflect on my receipt. Thankfully, I ended up getting the credit. I do want to apologize for that one. It should be listed on the receipt. My phone is now activated properly and is working as it should thanks to Verizon corporate. read more

I had an issue with an app that was my issue for disabling and so thankful for learning the error of my ways without judgement. In addition, I also had an issue with reception dropping at home. There are two solutions one with cost and one without. I so appreciated starting with the network reset at no cost. My final appreciation, is to Verizon Woodbridge, for excellent service and professional and knowledgeable staff. Thank you. read more

I have had such a great experience with the Verizon team at the Irvine store!! They are very knowledgeable and service oriented. They worked together to help me get the best value for my business needs. I have upgraded my phones and services and I am extremely satisfied! read more

Ashley helped me with the purchase of my new phone, she was very knowledgeable and helpful, she transferred all my information from my old phone to the new and even helped save me some money on my bill. Ashley and mark are the best! I recommend this location to my family and friends! read more

Ashley was amazing! She made our experience pleasant, she was efficient, professional, on top of things, and informative. Outstanding customer service! The last time I was at Verizon, it was at the Spectrum location a few days earlier and we had to leave (appointment) after being there for 3 hours! What we needed was still not accomplished during that time, btw. That was just terrible. In the middle of a pandemic. Horrible. Verizon almost lost us as a customer altogether. However, I tried another location and I'm glad we did! At this Verizon location on Alton, we were in and out under 20-30 minutes because of Ashley. Thank you Ashley! read more

Ashley was a superstar. The moment she saw my account, Ashley instantly caught that I was overpaying and made changes to make my plan the most beneficial for me. I had to stay at the shop for over an hour to complete my mobile upgrade, which could have been boring without Ashley's informative company. She somehow pulled that off while helping three other customers all by herself. This store will be the one that I return to and recommend to my family and friends when in need of service from Verizon. A model service. read more

Love this little store! Giving an especially big shout out to Ashley who has helped our whole family to get set up with new phones. She really listened to what we needed, and she was very efficient at her job. She helped us to figure out the best plans for us, economically, and she got us set up promptly. We will definitely stick with her and this store for the outstanding service. Very patient and efficient. Absolutely very grateful for her care!! Highly highly recommend :) Okay, just learned Ashley moved to the Spectrum Store... read more

Kashie was ABSOLUTELY FANTASTIC!! i was trying to exchange iphone purchased for Christmas. Went to Verizon off El Toro Corporate office and they completely brushed me off, saying couldn't help and sent me here. After an hour of trying to find out where I could exchange, calling customer service with me, Kash helped me figure out the issue. He was so patient and EXCELLENT CUSTOMER SERVICE. Thank you! read more

Ashley was very professional and took her time to give me the best deals possible. She got me a fantastic return on my old phone and switched me from AT&T over to Verizon. She did the entire thing with a smile on that I could tell was beaming through her mask. She's absolutely fantastic and I will never be buying another phone from anybody other than her ever again thank you so much cheers! Ask for Ashley read more

I started my upgrade and new line at the Mission Hills mall Verizon store and I gotta say, don't go there if certain individuals are working. Nice staff but really just not knowledgeable. Wasted 2 trips and countless hours. Luckily Ashley was temporarily assigned to that store on my 3rd visit and was amazing. Fixed issues caused by the previous employee, stayed after closing AND followed up with some paperwork that needed to be completed a few days later! Ashley works at this Alton Verizon store normally so def. visit this store if you need anything! read more

Ashley was so very helpful in assisting me with buying a new phone and getting me all set up. She's personable, friendly, knowledgeable and truly tries to get you the best deal for your needs. read more

Shout out to employee Ray!! My husband's phone wasn't working at all (SOS or SIM card issue) and it was close to store closing. Not only did Ray fix the phone but he was incredibly fast, efficient, and kind about it. Thank you again. We appreciate the exemplary customer service. read more

Was turned away because no iPhone 13 Pros in stock. I would have been happy to wait for a shipment but was not given the option.

I would give negative if I could. 2 times out of my 3 visits here, I received terrible attitudes. Today around 11:30am, I came in to get a help on my router device. Without even checking on it, the service person told me that I used up my 6 GB data allowance. I explained that it had only been 2days since activated and I had never been able to get on the WiFi, but he didn't admit there was a trouble until I called my husband to have him come into the store. He questioned me why I had to have my husband with me so I told because he was not giving me a service. Finally he checked on my account on his screen and found that my data was not used at all and the device had a problem. ----------- I used to go to Verizon on Michelson in Irvine. They are usually busy but take a waiting list and always friendly. I was very shocked and frustrated with how this Verizon Authorized Shop Victra serves in contrary. When they are busy, they ignore you. And even when they are with you, they don't seem to willing working with you. I'm sure they don't have a happy business and that was exactly reflected to my experience. read more

Ashley was amazing. Fist things first, I'm a super difficult customer. I am very aware of this! I didn't understand how something worked on my phone so I came in to complain, but I left very happy. Ashley really took her time with me, answered all my questions and made sure I was fully taken care of. I'm assuming she is the manager, if not, hats off to her. Either way, I will be coming back to this store because of Ashley, my verizon rep/ tech/ life coach. Haha. read more

Hands down the worst experience I've had, and I thought that Verizon could do no wrong. Consequences due to brand loyalty and high expectations I suppose. I stumbled into this location on Black Friday, only to inquire about their deals, of course, but didn't expect to make a purchase. Well, immediately after walking into the store, the air (room) felt odd. However, I didn't dwell on the atmosphere as the mission was to collect intel on an iPhone and go about my day. A young lady approached me and either she weren't to familiar with the phones I was interested in or she didn't want to help me, uncertain. Well, to shorten this review, I would like to jump to my experience with the store manager (big loop earrings) who appeared to be extremely moody, arrogant, short tempered, and with a chip on this shoulder for unknown reason(s). The interaction was extremely uncomfortable that I wanted to just walk out the door but I wanted the phone. Every time the store manager would offer or try to up-sale me on an accessory or anything I'd decline, one would think I slaughtered a small town of children based on his facial expressions or lack of. Very creepy and uncomfortable. After being in this weird and uncomfortable environment for longer than I want to admit, I am told that their POS system is down and or extremely sluggish. So, I spent a lifetime in this store, applying for a phone, not walking away with a phone of my choice. He (store manager) was placing an order for the phone before asking me, moments later I was informed that an order was placed for me. I left the weird, addams family store. Overall a horrible experience so much, I ended up visiting another location, which happens to be a stand-alone store (none authorized dealer). NIGHT AND DAY DIFFERENCE!!!! I called to cancel the order as I knew I wanted a product I could walk away with. When I called I spoken to a young lady who said she would take care of it. But I ended up at another location and they started that a phone couldn't be sold to me as an order exist already for me. I replied that I requested that the order be terminated. So I called the strange store again and a young lady informed me that I have to call myself to have the order canceled. Not great or half-decent customer service if you ask me. I suppose this is the expectations of a licensed Verizon store. read more

Kate was great! Helped me get my phone and I watch all set up. Was more then willing to help later on in the week if I had questions. Super nice to be able to go into a Verizon and get great service :) Thank you Kate read more

Wanted to let everyone know what a GREAT experience I had at this location. I was actually there to help my friend who had questions about her phone. Both Ashley & Caitlyn were really helpful. I ended up chatting with them & got their business card. Today, our son's phone has been acting strange. I told him to go in to this VERIZON. Susan Lips read more

Ashley single handedly redeemed Verizon's terrible service today. After spending two hours with Verizon/asurion trying to get a new phone to replace a broken one that wasn't covered under warranty. And visiting another store that said they couldn't do anything. Ashley worked with me calmly and joyfully to get the best deal possible. Her jovial demeanor was delightful and she made the time fly as I waited for the data to transfer. It's an easy decision that I will continue to take my business to her. read more

I dropped in here to get a screen replacement and buy a power bank. There was one person working, her name is Ashley. She was helping two other people and myself. She ran between all of us and kept everyone up to date and engaged without making me who was third in line feel like I had to wait in a line. She was friendly, super knowledgeable and a pleasure. I usually go to the District but I have now changed my home Verizon store. Recommend!!!!!! read more

I would like to thank Ashley for assisting me with getting new phone and saving money on my plan. Thank you ashley!

I have to acknowledge Ashley for going above and beyond, triple multi tasking. Her customer service is the best ive ever experienced at any Verizon the last ten years. Ashley I appreciate you and will only come to you from now on. Ask for Ashley hands down -Frankie read more

Cannot say enough great things about this store. Specifically Ashley. She's provided one of the best customer experiences I've ever received. She was quick and efficient with a smile on her face at all times. She is one of the many reasons why I choose Verizon and will never leave. Go see her, she will make buying a phone seamless and easy! read more

Ashley has great customer service and was very patient transferring my data. Very professional and fun to work with! Ask for Ashley

Jerald was fantastic! This store has great customer service and a friendly environment. Quick easy to access and time efficient when in a hurry. This location is the best! They will evaluate you to see if you are actually getting the best service for your money. Please come and see them! read more

Terrible service. I explain that I am more often than not getting all of my calls and text messages daily which is impacting my work. The troubleshooting the woman provided was calling my phone telling me its fine and if I want to do a warranty claim I have to go somewhere else where I would then have to wait for them to send me a phone. Her solution to my issue took her 30 seconds to diagnose and zero in house help. I would not go to this location and choose another that specializes in wanting to help 25 year customers and they were late to open read more

Ashly, Thank you for your patience and wonderful advice. She stayed an hour extra (till 9pm) to help us out, she is a professional sales person who really deserves to be on a management team due to her intelligent and power of persuasion and most of them all "never stops smiling when helping you to set up your services without making you feel bad!". Thanks Ashly, you're the best read more

Ashley is the best, she was helpful and got my phone working and set up in under 10 minutes. Would highly recommend

I highly recommend this Verizon location because they have Shayan / Shawn as the most patient staff. Also, he is the most knowledgeable and polite one in this store ( plans and phones)! He can speak Farsi, too! Thanks to him to help me and my family a lot! read more

Just got a new phone with my dad on Saturday night and Ashley was so awesome! Super friendly and patient. Helped my dad save a bunch of money on his bill. She was very accommodating to each and every one of our needs. Best service I have received in any Verizon ever! read more

Yesterday I had a pleasant experience picking my new Google Pixel 4a 5G. It was my choice not to go with the 5 because I didn't see any benefit for me. Marcela helped me throughout this week actually by saving my phone when I got sick. She showed human concern for me and that I told her made me feel so much better I didn't worry. Sometimes the unexpected happens but I really like their service people there and the managers. Everyone is in their top game, Anyway the reason for the delay of the review was because I had to create a new account for Yelp...my other email there is something that happened to Yelp but I would never miss complimenting the staff at Victra. By the way as I mentioned my husband recently went to get his new phone there and Marcela was so patient and helpful he told me. She helped set it up and with questions he had she answered or added to his phone for him. Marcela is a special young woman and I blessed her and she blessed me back. What a sweetie! read more