From a single phone replacement to a two-day nightmare. My phone was broken and the screen no longer worked, so I had no choice but to replace it that same day. My line was with T-Mobile, and we originally went to Verizon just to buy one phone. The salesperson convinced us to switch carriers by offering what sounded like a great deal. He told us that if we moved our lines from T-Mobile and opened 5 lines under a business account, we would get a much better promotion. The offer sounded reasonable, so we trusted the information we were given. We ended up purchasing 5 lines and 3 phones. At first everything seemed fine. The store started transferring my data from my old phone to the new one, but because the store was closing, the transfer process was left unfinished and we had to leave. As soon as we got into the car, the new phone showed an error saying the data transfer had not completed. When we got home, we tried to fix it ourselves but nothing worked. The new phone could not receive calls or messages, and my old phone had a broken screen and no working touch. That night I missed several important work calls because of this issue. The next morning my husband and I went back to the store expecting a quick fix. Instead, we spent from 10:30 AM until 7 PM there while multiple employees and phone technicians tried to figure out what went wrong. No one was able to solve the issue. After an entire day wasted, we finally gave up and left. What made the experience even worse was the store manager repeatedly trying to blame us for the problem, instead of acknowledging that the issue started with the setup and activation process in the store. We came in to replace one phone and were persuaded to switch carriers and open multiple lines. In return, we lost two days of time, missed work calls, and still left with unresolved problems. This was an extremely disappointing and frustrating experience. read more

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I just want to say I had the best experience at Verizon store in Irvine, Denny Rin gives the best customer service. He was professional and is great at his job. Every time I come into the store he is knowledgeable and has a great attitude and is always willing to help.. Thank you .. you deserve 10 stars... Thank you again, Diona Britschgi read more

Tonight, a rep at this Irvine location (2981 Michelson Dr, Store #1427001) used MY upgrade eligibility to process an iPhone 17 for another family member without my consent. They applied the upgrade against my line even though the phone went to my brother-in-law. They SIM-swapped my number off, processed the upgrade, then swapped me back. That is a massive security risk, my texts, 2FA codes, and accounts were exposed for a couple of hours. An installment plan I never agreed to is now tied to my line. I have always paid off my devices in full, and I never authorized this contract. After this transaction, I also discovered that I was mysteriously removed as an account manager. That means I lost access and control over my own account. This is not just sloppy service. It's a serious breach of trust and privacy. Verizon should not allow reps to downgrade account permissions, SIM swap a customer's line, and stick them with a payment agreement they never consented to. I'll be escalating this as both a billing and FRAUD issue with Verizon corporate and an FCC complaint and I strongly advise anyone thinking of visiting this store to doublecheck everything before signing. What happened to me tonight should NEVER happen to another customer. **UPDATE 09.23.2025** Verizon's executive office reached out to me directly after I filed an FCC complaint, and they confirmed this was handled improperly. They moved the installment plan off my line and onto the correct one. That part is fixed. What hasn't been fixed is the accountability at this store. The manager hasn't responded publicly, and there's been no acknowledgment that a rep here SIM-swapped my line into a phone I never had and removed my account manager status without consent. So while corporate cleaned up the mess, customers should still be extremely cautious at this location, the trust is gone. read more

I had wonderful customer service from Kyle, a customer service agent at the Verizon store on jamboree. I had tried six or eight times on the phone with Verizon customer service and where was cut off or quoted the wrong information and prices. One trip into the brick and mortar store instead of some agent overseas who did not know the latest pricing or how to help and all was well with Kyle. read more

I run two businesses and we rely on reliable phone and internet service immensely. Whenever we have any questions or issues, our account manager, Denny, always takes good care of us. If anybody is looking for reliable internet and phone coverage with outstanding service, I would suggest asking for Denny to help you out!! read more

Do not get any business products! They will over charge and add lines you don't want/need. If Nabil offers to help, just walk out!

Horrible service, very slow and short staffed or they just go in the back room and don't want to help 2 hours to get a sim card replacement!!! What a joke!!!! read more

Worst customer service. They dont even acknowledge that you are there... I am not quite sure how it is acceptable by verizon read more

Wow!!!! This is worse than Sunday swap meet, very disorganized and I'm not sure if they are short staff or staff just hangout inside and don't want to work or help This place needs a major management change ASAP. The wait is almost an hour and half and they don't prioritize or differentiate whether you want to start a service/buy a phone or a quick sim swap Very disappointing and wouldn't be surprised if they shut down this year !!! Better than making people wait for bad service read more

Slow unprofessional service !!! Short staffed, careless and rude representatives and manager !!! The wait is almost 2 hours for a 5 mins sim swap, would never step a foot there!!! You would imagine for the amount of money we pay for our service, they should have way better representation but they could care less read more

JASON! Such expert, patient and kind service. His commitment to help was so appreciated. I had some complex billing concerns and questions. It wasn't easy but ultimately he figured it out. I also appreciated the tag team action by SCOTT. I was so blessed to have 2 managers who cared to provide the best service. I have been a long time Verizon customer, and the service I received here was hands down the best. This is a large, well stocked, well staffed, bright and welcoming Corporate store. Come check them out. Parking is tough here. It's located in a busy and popular shopping center so be patient and careful. For the record, I hope Corporate will read this. The overseas team is quite challenging. I could not get the help I needed through the call center method. We do need to bring back some of those jobs State side. read more

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I just home today after a full day of errands, doctor appointments & just melting from the end part of this heatwave & my phone said I was out of storage!! So I hopped to this Verizon store. Adam was greeting & assisting customers. He came to me after he finished with someone ahead of me in line. He took a good 10 minutes checking my phone stage being very thorough. It turns out that message on my phone was a scam/phishing attempt to have me download some product that was probably going to unalive my phone. Thank you Adam! This is the second time this month this specific location has helped me with my phone. Great reps here. It's near a wahoo's & a Mother's Market & Starbucks & a lot of cool businesses. Stop in sometime! They will help!!! read more

No good promotions for long time user. Can't hold any phones in your hand. You have thirty days to return a phone but need to pay a restocking fee fee even though I bought it less then 24 hours ago advised no one informed me of the restocking fee asked for a manager advised him what happened he just said go back to where you got the phone since it wasn't at this store regardless no one advised me of the fee. If you can fix it as a manager why is another manager able to fix it? Why can you fix it. I told the guy I welasent sure able the phone was reassured I had 30 days i wa not told about a fee period ........ read more

Thank you Blake!!! What a big help, he helped me out with a new phone transfer please do yourself a favor and ask for Blake here at this Verizon store location great job Blake!!! read more

Gabe was phenomenal! he helped me update to a new iphone and was so fast setting it up. I'm stoked and had a great experience :) Thank you!

I've been with Verizon for 20 years. Their customer service is the worst it's ever been. I strongly recommend you not go with Verizon - they can't even make service changes in the onsite offices, unless you're new customer. Their India service techs can't even seem to make them... I've been on phone with them for hours and they keep billing me $100 per month for an international plan I canceled multiple times! Avoid Verizon!!!! read more

Fast service from helpful folks! I walked in & was immediately helped. My issue was resolved within minutes. I'm definitely coming back to this location. read more

I have a phone trade in and I went to this store. I walked in and it looked busy. So I sat there for like 10 min. I saw other sales reps just playing on their tablets and never tried to help me. Verizon really needs to have secret shoppers to go to this store and see these people. Just reading some of the reviews I have read. I will not be returning to this store cause I don't want to be in the same mess like other customers have gone through. read more

Denny the Verizon Business Rep at this location is the absolute BEST! I've been with Verizon for over 20 years and used to be a rep myself at AT&T and have not experienced service as good as his. I have been experiencing service issues in my home and was getting the ring around from customer service they just kept transferring me and after several hours and days I was ready to cancel 8 lines and transfer out, but the level of service and care I got from Denny made me change my mind and he was also able to assist with the service issues in my home! I am definitely a happy camper now and will confidently refer business to Denny read more

Curtis did an amazing job explaining all the phone Information as well as all the different plans we could qualify for. Ended up getting a new phone and Curtis was great from beginning to end. Thanks, Curtis. read more

Denny Rin was absolutely phenomenal in assisting my wife and I switch to Verizon and setting up our new products. He brings a high level of service And his communication is top notch. Thank you Denny! read more

The best Corporate store! I went there and the manager, Ryan is outstanding. He accommodate all my five line transfers and was helpful all throughout. The associate who helped me was Brandon. That man is superstar and besides the fact that he is very friendly, he is also so knowledgable and have such a outstanding positive attitude. These guys went ABOVE and BEYOND the call of duty. I wish that I could give them a 6 star. read more

This review is for Shawn!! 10/10 amazing most helpful and patient customer service. He had no attitude he was the kindest worker! He thoroughly explained and helped us through all our questions. His kindness and patience is unmatched. He helped me replace my broken phone with a new phone same day for a good deal before flying out the next day! I think Shawn is our go-to guy for our phone needs haha! Thank you again Shawn for your amazing service you deserve recognition! read more

Customer service here is excellent, especially that I received from Mr. Blake!! had a ton of questions regarding my complicated multi device and multi line plan, then he was very patient and very knowledgeable and thorough and for the first time a certain device through Verizon rather than purchasing our outright and I'm very happy with my decision! Will be coming back to this place to deal with My Verizon plan! Props to Blake!! read more

Verizon was an excellent choice for me. I have great service and everyone in the store and on the phone has been very friendly.

We came into this store in June to do a trade in with our phones for new phones. My husbands phone was received and we got the credit for it but my credit still has not been given. Since then, the store will not pick up the phone. We moved out of state and we have no way of reaching the store. This store should lose their authorized dealer license. Absolutely ridiculous that they won't answer their phones and work this out with us. read more

I went to this Verizon store and met with Ebrahim. He spent time helping me with my new iPhone and transferring the data. He was very patient and accommodating. I recommend anyone needing a service at a Verizon store to ask for him. Thank you for your assistance today. read more

Been a customer for over 25 years and 22 years on the consumer side. Transferred the their business side and its been a nightmare with customer support. The absolute 100% only reason i am still a customer period is due to Jason, the manager.Best customer service even though he doesn't have to work with the business side. Thank you! read more

The BEST store! I know there are others in the area,but every time I've gone in to this location I receive the best service. Not tech savvy so they always help me with any questions or issues I have. I recently had to go in to and Nancy was super helpful and knowledgeable with all my questions and concerns on setting up my son's phone. She never made me feel like I was wasting her time. If you are a parent and need help with setting your child's phone up Nancy is definitely the right person to speak with! Thank you again Nancy for all your help! read more

This store will scam you given the opportunity. Came in about a month ago to add a line and an iPhone. I received a documented receipt that showed me what my new monthly charges would be on the account, and my upcoming bill was not reflective of it, due to a credit that was missing between what was on my receipt and what was on my bill. The store had the audacity to tell me that there credits that were on my receipt must have been a systems glitch and they cannot honor the deal they gave me in store. The manager then proceeded to tell me if I didn't like it, then I can go somewhere else, after which he grabbed his bags and left the store, leaving me helpless. I have never been treated this poorly by any store member in any industry. Thankfully Abe works there, because he was ultimately able to help me out with patience while we got it sorted. He claims the credits will be reflected on my next bill, but we will see. read more

The five stars goes to one employee....Brandon! I had an online order to pick up on my way home...3 employees were helping customers not one of them even acknowledged me NONE OF THEM! One employee was helping a customer and once he was done he literally bolted out the door and never said oh someone will be with you...bad customer service...but Brandon walked in from the back of the store and immediately said hi have you been helped? I said no everyone has ignored me...he quickly apologized for his coworkers who should be fired for poor customer service! He got me my order and I left thanking him ! The others get ZERO STARS! BRANDON WAS THE SUPERSTAR EMPLOYEE! Make sure he gets recognized for his efforts! read more

Worst customer service I have ever received from a Verizon store. Take your business anywhere else, just rude. Went to Verizon in CDM and had such a better experience. Should have known better when I saw all the reviews read more

When I entered the store, this young lady named Nancy, with a very beautiful smile and great personality approached me and took care of all my issues with a great respect and she made my day. I was having issues with my account and it was a great feeling knowing that Verizon and the employees value us as customers. read more

This is by far the worst Verizon store I've been to. I came just to return a case and they put me in a queue of 30 minutes as they help others set up their phones. They don't have anyone at the register to even take care of this. The guy at the front checking people in was incredibly snippy and rude. Do not go to this store if you can help it. read more

If you want to be ignored and treated like a potted plant, this is the store for you. Worst customer service, perhaps it's industry wide however if you are going to spend $1k + on a phone, you'd think they would give a .... Steer clear. Find another store or order online. read more

I'm moving to an area my current cell phone provider doesn't have a presence, but Verizon does. A friend told me to go to this location (quite a drive for me) because as a corporate location they provide better service. This has always been my experience as well. Anyways, I showed up and was helped by Benny, Brandon and Alejandra. I believed Verizon was my solution but I have a family of 8, I couldn't switch the entire family to a new provider on a hunch. I had to confirm Verizon worked in the area I was moving to. My initial idea was to get a prepaid (burner) phone. Try as I might I couldn't find them anywhere. Just another example of drug dealers ruining life for everyone. Benny and Alejandra had just the fix (pun not intended). I bought a SIM card and took it to the sticks and voilà, it worked. Now it was time to switch everyone's phones. I got new SIM cards for everyone and even a few new phones. My mom still had an iPhone 6! I had to ship some sim cards to various family members on the plan. The entire time I was doing this, Alejandra made herself available to me. Via phone she helped me and family members overcome a few technical hurdles with ease. This could have been a total nightmare and it wasn't. This was because of the good customer service, Alejandra's extensive knowledge of the systems, and her willingness to help me via phone. I can not speak highly enough of Alejandra and her phenomenal customer service. In fact, at one point I came back to the store and asked for Alejandra who was not in the store. An employee, a good one to be sure, greeted me and I had been dealing with Alejandra. When told she wasn't there I asked him if he was as good as her at her job. He looked me square in the eyes and said, "No". It was a team effort but Alejandra drove the ship. Many thanks to them all. read more

I am beside myself with how incredibly rude the employees are at this location. I've never felt so discriminated against in my entire life. I even told him I felt discriminated against and the employee replied with "That's okay, you can leave whenever you want to." These people need to be educated on mannerisms and life. This is not how you treat people. My intent was to switch carriers for my family, but you guys made my decision for me. I will stick with my carrier after all. read more

Nancy is the best! She solves all my issues and has my phone up in running in minutes. Highly recommend this store and Nancy

I went to Verizon in response to their emails asking me to come back for 25 a line for 4 lines. After taking the time to walk into the store I came to find out that it is 25 a line + tax (ok) + fees (I was never told how much the total of that was going to be) + insurance to the tune of 18 per line. All said and done I was going to be paying around 200 a month not 100. So I called t-mobile when I got home and asked them to go over my bill. They did and lowered my bill to 145 a month without any hidden crap. I guess I should thank Verizon for the misleading emails, it prompted me to call my existing carrier and get a sweet deal! Thanks Verizon!!! read more

Had an amazing experience with Matt! They didn't have the new iPhone in the color I wanted, but Matt was such a pleasure to work with I didn't want to risk not working with him if I waited! My boyfriend and I both ended up upgrading due to his expertise and information on the new promo for the iPhone 15. Thanks for the easiest and best Verizon experiences I've had in years!!! read more