I want to give a huge shoutout to Dylan at Sunglass Hut. Every time I go into the store, he's the only one working, and honestly it's impressive how well he handles everything on his own. Even while juggling multiple customers, keeping the store organized, and answering questions, he still manages to stay friendly, patient, and genuinely helpful. You can tell he takes pride in doing a good job and making sure people leave happy with their purchase.What really stands out is that despite being the only employee there most of the time, Dylan never seems annoyed or overwhelmed. He takes the time to help you try things on, gives honest opinions, and makes the whole experience easy and enjoyable. That kind of customer service is rare these days. That said, management seriously needs to get this guy some help. It's not fair to have one person running the entire store so often. Dylan clearly cares about the job and does everything he can to keep things running smoothly, but he shouldn't have to do it all by himself. Overall, my experience at this location has been great because of Dylan. If you stop by, he'll take great care of you. Sunglass Hut is lucky to have someone like him on their team. read more

Shane is amazing! So helpful, and was so fun. Helped me pick out a beautiful pair of new sunnies. Thank you Shane!

Amazing service from the entire showroom team! Big shout out to Acile for her amazing customer service, advice and help adjusting my glasses to my face! read more

Have been here to pick up an online order and process a return. I've always had a good experience here. Employees are friendly and service is fast. It's a smaller store, so the selection is a bit limited. read more

Went to purchase glasses. Did not know how to shop and what looked good on my face but Joshua did an amazing job by providing wonderful service. He did a great job and from here on out I'm only going to shop at this sunglass hut with Joshua. read more

Amazing customer service by both Aidan and John!! Really appreciate their help in replacing the lenses of my Ray-Ban aviators. Service took less than 10 minutes and I took the time to look around the store. Great selection of frames and brands to choose from. Definitely coming back to this location whenever I shop for my next pair. read more

had an absolutely exceptional experience at Sunglass Hut - Irvine Spectrum Center, and I can honestly say it was one of the most enjoyable retail experiences I've had in years all thanks to Dylan. From the moment I stepped into the store at Irvine Spectrum Center, Dylan welcomed me with a friendly, genuine attitude that immediately made me feel at ease. There was no pressure, no rushed sales pitch just a real conversation about what I was looking for. He asked thoughtful questions about my style preferences, how I planned to use the sunglasses (daily wear, driving, outdoor activities), and what I typically look for in terms of fit and comfort. It felt completely personalized from the start.One of the things that truly set Dylan apart was his personality. He's incredibly funny and quick-witted, and he made the entire process entertaining from beginning to end. Shopping for sunglasses can sometimes feel repetitive try a pair on, look in the mirror, put them back but Dylan kept the energy upbeat and fun with his sense of humor. He struck that perfect balance between being professional and being personable. His lighthearted jokes and relaxed vibe made the experience feel less like a transaction and more like an enjoyable outing. When it came to product knowledge, Dylan was beyond impressive. He walked me through the differences in lens technology, explaining polarization, UV protection, lens clarity, and the benefits of different frame materials. He broke everything down in a way that was easy to understand without ever sounding overly technical or rehearsed. I learned more about sunglasses in that visit than I ever expected to.What I appreciated most was that Dylan truly listened. Based on what I told him, he curated a selection of frames that fit my face shape, complemented my features, and matched the style I was going for. Instead of overwhelming me with every option in the store, he narrowed it down thoughtfully and intentionally. When I tried on different pairs, he gave honest and constructive feedback not just "that looks great" to make a sale, but genuine insight into what worked best and why. That honesty made a huge difference.I tried on quite a few pairs, and Dylan was patient through the entire process. He never made me feel rushed or pressured to decide. He adjusted the frames carefully to ensure they sat perfectly and checked that they were comfortable behind the ears and across the bridge of my nose. That attention to detail showed that he truly cares about customer satisfaction, not just completing a purchase.On top of that, he shared helpful tips on how to properly clean and maintain the lenses, store them correctly, and protect them from scratches. It's those extra touches the small but thoughtful pieces of advice that elevate a good shopping experience into a great one.By the end of my visit, I walked out with a pair of sunglasses that I absolutely love and feel confident wearing every day. More importantly, I left feeling valued as a customer. Dylan went above and beyond in every sense combining expertise, authenticity, attentiveness, and humor to create a five-star experience from start to finish.If you're visiting Irvine Spectrum and are even thinking about getting a new pair of sunglasses, do yourself a favor and stop by Sunglass Hut. Ask for Dylan.Exceptional customer service like his is rare, and it's exactly why I'll be returning for my next pair Ask for Dylan you won't regret it read more

Great customer service, Aden went above and beyond. Will be back soon for my next sunglass purchase.

I just want to shoutout Elias at this location. He was incredibly helpful and patient with us and was all about helping us find the right pair of sunglasses even if he doesn't get the credit for the sale. This store also has a better selection than the other two Sunglass Huts we went to. read more

Thank you sugar Shane for being so helpful and honest when it came to helping me pick a pair of sunglasses to match my face, although I didn't purchase any sunglasses, I really enjoyed the selection and the customer service. read more

Great service from Chris. Thank you so much for helping me with the issue I was having. Highly recommend this store for their great service!

Came here today with my mother & SUGA SHANE was so helpful. He helped us right away with aligning her glasses. THANK YOU SUGA read more

Sunglass Hut - Irvine Spectrum - Sunglasses Near Me - Irvine, California

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Great customer service! We were there last night and the sales rep made us feel at home! Thank you!

Shoutout Elias for his expertise and for helping me fix my sunglasses. Appreciate it!

If I could rate zero stars I would . I spent close to 200 dollars on Oakley Sunglasses. I expected the best . The rubber piece i the glasses came unglued after two months. It got stuck on my hair and i had to cut it out. I went back to the store and i expected an exchange m. Instead they wanted me to buy another pair a 50 percent off. I do nit recommend this store. You might be better off going to a more reputable company that will stand behind the products. read more

Worst company ever! Contacted customer service no less than six times, and everybody told me something different, for a simple return. Went in person to the store and was told they couldn't help me because your computer systems were down, but of course they were totally wrong. read more

I've never felt so embarrassed and humiliated in my life. My family and I walked in your Irvine spectrum location on October 20th between 2:10 & 2:15. As we walked in there were 2 associates standing right in the entrance with zero acknowledgment from them. We walked straight to the Gucci sunglasses section. I had 2 pairs in mind to decide since I already had an idea on what I was looking for since I saw them in your website. While being in your location for about 3 minutes and still no acknowledgment whatsoever from either staff we decided to leave. As we were leaving another family walked in and were approached with a warm welcome from your white staff. As I was leaving I had a brief conversation with the associates. I told them they lost a $500 sale since neither one acknowledged us but did in fact acknowledge and approached an Asian family in less than 5 seconds. I told them that it was wrong for them to do that. The white associate said he didn't see us which was a total lie. When we walked in the store there were no other customers in the location. Your associates did not approach us because we are an Hispanic family. My wife and I are hard working Americans and can afford to purchase anything in your location. We were racially profiled for no reason. As we were leaving the white associate gave me a bad & disgust look. Your company should be ashamed of hiring people like this. We will NEVER walk in your location or make any purchases. read more

Ordered RayBan sunglasses with an option to have it delivered since the product was not available at the store. Was asked to enter the home address where to be shipped, paid and left. Waited more than a week and did not receive the item. When checked on the tracking, showed that it was delivered to "Irvine". Called the store and spoke to the manager Shane who was getting irritated and being rude over the phone due to the complaint. The request was to be shipped at home, but the employee placed it as "for pick up". Instead of being understanding to the frustrated customer, the manager was being rude and was not happy to solve the issue when he claimed himself that the employee who helped me was new. If I knew the fit and the type of glasses I would want to give as a gift... I would have ordered online. I'd rather go to a company who's very willing to help than deal with an employee who just wants to get paid and be done on their shifts. read more

Purchased my Ray Bans at another location and came here to have them adjusted on two separate occasions. Ended up coming back a third time to exchange them for another style since the fit just wasn't working for me. Shane helped me all three times and was very patient with the adjustments and exchange. Finally got the perfect fitting pair for me and couldn't be more satisfied. Great customer service. read more

Was helped by a very knowledgeable representative named Laney. She knew what style worked best as I was looking for sunglasses that looked more appropriate with dress clothes. Ended up with a nice fitting pair of Ray Bans. read more

Sunglass Hut - My new glasses. - Sunglasses Near Me - Irvine, California

First off-"Suga Shane" was super offensive. We walked in and my friend commented on his Oakley glasses and he was quick to be snappy and catty. She is a fellow Luxottica employee and he snapped back at her and myself insinuating we were only in there for her "free eye certificate" he said "oh you're in here to redeem your free certificate" it was SO rude and insulting. We definitely were there Christmas shopping but he was just being g hostile and rude. As an employee we would never expect someone to be rude and insulting basically saying we don't have money that's why we are using the "eyewear certificate " imagine how many other customers he has been rude to. read more

So incredibly thankful for Mary and Laney helping me swap out my glasses that didn't fit right, for brand new ones. Incredibly grateful and great customer service! read more

Sunglass Hut - Wow they swapped out my glasses for brand news because they didn't fit right. - Sunglasses Near Me - Irvine, California

They were very nice needed help with Ray bans and went out of there way to make sure it was correct Shane, Ryan, Adam, Thank you for going above and beyond!!! read more

Elias was seriously the best!! He was so sweet and helpful and gave amazing customer service. I really appreciated his help

" Suga Shane" as said on his name tag who is the MANAGER who really made sure we knew he was in charge, was a smart ass the entire time we were in there. We were picking up a pair of glasses we ordered to the store and we were planning on picking a 2nd pair but changed our minds when he kept being Rude. We chose a pair of glasses that wasn't available to get the discount we wanted and when my boyfriend replied "really?" The guy goes "yeah well I'm the manager I would know" it was super rude. We weren't even questioning his knowledge of the promotion we were simply reacting to the fact that the glasses we wanted weren't in the promo.he was just rude the whole time and not to just us everybody that walked into that store that didn't look like they had money was spoken to rude like he didn't have the energy to deal with the customers walking in to HIS STORE BECAUSE DONT FORGET HE WAS THE MANAGER. Lol so rude. Don't buy glasses from Shane the manager at sunglass hut. read more

Sunglass Hut is a large chain Sunglass retailer, this location is in the Irvine Spectrum Center. I came here and bought my fiancé Burberry sunglasses as I know she loves the brand. I think the sunglasses were cute and she loved it. It cost about $250. I think the price was fair as well. The customer service was really good, the salesman was extremely helpful and friendly. He took the time to explain all the current promotions and such. They have a decent size inventory, however, I wish it was just a tad bit bigger. Overall, it was a great experience and I would definitely come back. read more

Came in for the latest greatest... Had really good customer service... Been searching for Rayban Aviators with Polarized lenses... with pink tint... (I swear they are not for me)... I called in and spoke to Mossa... and she told me they had them... she also offered to hold them for me... 4 hours later... I finally make it in and met Tom... These two peiple took care of me and got it done... they offered me a choice of case and also informed me of their warranty program... I never knew that existed for sunglasses... Bottomline... 6 stars for the customer service!!! Too bad you dont sell Kanon's... I would have purchased another pair.. read more

Sunglass Hut - Awesome Service!!!! Thank you to Tom and Mossa... You two are the best!!! - Sunglasses Near Me - Irvine, California

Great customer service, I was past my coverage by a few days on my Ray Bans when Anna went above and beyond to take care of me and replaced my glasses. Lupe was also super friendly and this type of service is why I will continue to purchase my sunnies from this Sunglass hut. read more

This review is over a year in the making. I haven't had a pair of sunglasses for several years (I know ... how do I survive in California without sunglasses?) and last Christmas my step-children bought me a gift card to Sunglass Hut. I figured I would wait (The prices here are on the expensive side ... no cheapo sunglasses here!) and see if I could get some more gifts cards this Christmas. Sure enough, not only did the kids get me another gift card, but the wife pitched in as well and it was time to go shopping. I have been here several times, so I knew what types of sun glasses they have to offer. A small list of the brands offered include: Ray-Ban Oakley Maui Jim Giorgio Armani Burberry Gucci Tom Ford Prada Ralph (Ralph Lauren Eyewear) If you are looking for some cheap sunglasses, don't set one foot in this store! You are wasting your time. In 1971, Sunglass Hut started out as a Kiosk run by Sanford Ziff at Miami's Dadeland Mall. Soon after the optometrist decided to open more locations in Miami and by 1986 he had over 100 outlets and was making $24 million in sales per year. The same year Ziff sold three quarters of his stock to Kidd, Kamm & Co. for $35 million. Ziff retired in 1989 and the family maintained the other quarter share until 1991 when sales surpassed $100 million and the family sold the remaining shares in the company. Today, Sunglass Hut operates over 2000 outlets in the U.S. and around the world and the revenue for 2011 was $764 million. During my several visits I had taken to a certain pair of Maui Jim glasses, but my better half wasn't digging on them. She preferred a pair of Ray-Bans that were about $80 cheaper. I must be in bizarro world ... since when does my wife (or any woman) like the cheaper version of anything? LOL! Rohlinism: Give a woman a choice between two items, she will almost always pick the more expensive one! The staff was always friendly, helpful and gave some love to Kaya. Side note: The first time in there Kaya saw herself in the full length mirror and thought it was another dog. She about came to blows with the mirror! So in the end, I bought a new pair of Ray-Ban ( http://www.yelp.com/biz_photos/sunglass-hut-irvine?select=eXq5y6LQjzRTSe2xb_BGLw#eXq5y6LQjzRTSe2xb_BGLw ) sunglasses and my out of pocket was only $40 thanks to my patience. If you are looking for a really good pair of sunglasses, definitely check out one of their outlets. Right now if you buy one pair of glasses, they will give you $40 off a set of polarized glasses. read more

Sunglass Hut - This guy just oozes sex! - Sunglasses Near Me - Irvine, California

I waked into this sun glass hut looking for a certain style of ray bans. I pretty much only wear this one style and i had lost mine this morning. I was in the area and thought I would try my luck on a whim. I looked around and found them! But they were $40 above what they are online. I have bought them online a couple times and had expected there to be a slight markup of course but not 35% over! I left and got in a last ditch effort I pulled up my last order, from Ray Ban's amazon store, and asked if they price match. She asked me "from where?" I said amazon, knowing they wouldn't, and she said "no because we don't know if they're real or not. Good luck!" And then turned around dismissively. I don't care about the not matching. I assumed they wouldn't, but you can't blame a guy for trying. I do care about the assumption that I'm trying to buy real glasses at fraudulent glasses prices, without any context. I do care about the passive aggressive "good luck!" 2 stars because up until that point she had been semi helpful. read more

Elias was super helpful. He assisted us with our purchase and gave great recommendations.

Wow. If I could give more than 5 stars I truly would. The young, sweet, beautiful girl that works here named Ximena, is honestly the best retail worker I have ever had an experience with. She made me feel so comfortable trying on sunglasses and made sure to pick out ones that looked correct with my face shape. The money I spent here does not even matter because all I can think about is how good I look all because of Ximena. My husband has even been sweeter to me because of my beautiful new shades! I'm truly astonished! This girl needs a raise! ASAP!!! God picks favorites and I truly believe this girl is one of them. Thank you Ximena, you opened up a new world for me. read more

Couldnt be thankful enough. Bought my sunglasses from them not that long ago and I dont know what got on them, but it wouldnt come off. Shane helped me out moment and fixed everything for me. Couldnt be happier. read more

It's been 3 months and I've still not received my home refund check. Terrible customer service and in store representatives.

Employee argued with a customer loudly while I was shopping, literally was yelling at her until she left. Proceeded to be rude to me when I was shopping for a gift, took my business elsewhere read more

Wow ! How can I start ? How can I describe Paula's service? I can find any words to express my gratitude toward this associate. She is serious and helpful! She is caring and honest ! Thanks for having such a lovely and PROFESSIONAL Associate. She help me with my glass and I trusted her more than anything and thats what I missed for few years now. Thanks for having her. read more

I've purchase a few pairs of sunglasses here over the years and the staff is always extremely helpful. Today Adam helped me with adjusting the nose pieces on a very nice pair of aviators and cleaned them for me and they're like a brand new pair. Thank you so much Adam! Highly recommend the sunglass hut store because they've got a great stock and supply of sunglasses as well as the staff is always superior and very professional. read more

Been to many other Sunglass hut locations and have had VERY friendly experiences. This one is COMPLETELY the opposite. I went in on a Sunday and Jessica was working (it seems a lot of others have reviewed her for this particular Sunday as well). I brought back a pair to exchange for a different one because it didn't fit correctly. No scratches, everything in perfect condition. Jessica immediately gave me attitude because I had waited a couple months before returning the glasses. The first thing she said to me was "You can't just keep returning these you know" even though this was the FIRST time I was exchanging them for a new pair. I found my pair of sunglasses and went up to the register to exchange them. There were a lot of people in line and Jessica was working in a rush. I quickly ran my credit card for the extra money for the new pair only to find out immediately after that Jessica had OVERCHARGED me. I was being friendly and she made an attempt, I'll give her that. She was very apologetic... at first. It was a pretty busy day but she made a mistake and I expected her to give me back the 20$ extra that she charged me. After about 5 minutes of her trying to figure out the machine she says "Are you really going to make me do this for 20 bucks?" I responded "Yes, I want to be charged properly for the sunglasses I purchased." She tells me to wait in line because she has to help other customers. So now I have to wait 20 minutes in line for her to help everyone. Fine. I wait in line until I get to the front. She still can't figure out how to refund my money. She spends another 10 minutes, another line forms, I can tell she is stressed so I tell her I'll come back in a bit (I needed to go to T-Mobile anyway). I finally come back 40 minutes later and it's empty. She tries again to fix the overcharge and can't figure it out. She probably says "Are you really doing all this for 20 bucks?" 2-3 times during it and I can tell she can't figure it out. Finally, she has me go over the math behind it (which, I must say was impressively hard for her) and we come to the same conclusion. Afterwards she then again says, "do you really need the 20 bucks that bad?". By then I have wasted over an hour with her. She is making me feel uncomfortable AND look bad infront of my girlfriend. I finally say forget it, tell her how incredibly unprofessional she was being, and leave. If anyone from sunglass hut reads this review please let me know if I could get my money back. Not that I REALLY need the 20 bucks... but when stuff like this happens I like to follow through with it out of principle. I MAY shop at sunglass hut again but save yourself a headache and stay away from this one. read more

NEVER visiting this Sunglass Hut location. I just called ahead to make sure they had the style of sunglasses I wanted - Maui Jim 187 in Matte Black / Grey (List Price of $329.99). Jessica picked up the phone, to which I inquired if I could check if they had a pair in stock. The response? "I have ten people in line, call back later. *click*" I understand how hectic retail can get, having worked food service and retail positions while I was in undergrad, but that's no excuse for this kind of customer service. I would have accepted being placed on hold until another associate could assist me or even providing my number so I could be called back at a later time. This treatment, however, has lost them a customer. This is unfortunate, because I appreciate the easy returns, guarantees, and other benefits that come with a Sunglass Hut purchase. Oh well, looks like Amazon has the pair in stock. read more

To Start off by not accepting a return because you personally felt they were used by scratches you saw understandable and that's your policy as a store whatever, but to chase us out of the store presuming we stole a pair only to stick your hand in our bag and check. Apologize and say "oops I must have misplaced them.." if it was because we were speaking Spanish we apologize for being Mexican but please invest in store security don't have your manager run out and not even ask to check our bag. We will not be returning and will be reporting this incident to your regional managers. read more