Outstanding customer service from the manager, Jessica. Appreciate her time and friendliness!…read more 10/10

Samanth is simply exceptional! Warm, accommodating, and empathetic! I was grappling with a…read morepersistent headache due to poorly balanced and uncomfortable sunglasses. She not only put a smile on my face but also alleviated weeks of discomfort with her friendly demeanor and expertise. After several times and days, smart Enough to fix the issue causing headaches and now happily I can use my glasses.

I had such a great experience at Ray-Ban thanks to Shannon! She was the only person working in the…read morestore at the time and had so many customers to take care of, but she was still incredibly friendly, patient, and attentive to everyone. I purchased the last pair of the sunglasses I wanted, and Shannon took the time to clean them thoroughly and carefully get everything ready for me. Even though they were the display/last pair, after she cleaned and prepared them, they looked absolutely brand new. I really appreciated how warm and professional she was, especially considering how busy the store was. Shannon made the whole experience so much better. Amazing customer service and definitely deserves recognition. Thank you, Shannon!

The Ray-Ban store at Fashion Island has some of the worst customer service I've experienced, and…read moreafter looking through the Google reviews, I can see this is clearly not an isolated experience. At first, I thought maybe I had simply encountered a bad employee or an unfortunate situation. After my experience this weekend, I genuinely believe the bigger issue is that Ray-Ban has completely abandoned this location when it comes to proper training, support, and management. The two employees working there honestly looked like they had been left on a sinking ship with no one coming to help. They seemed overwhelmed and, more importantly, they clearly weren't equipped or properly trained to handle what should have been a basic transaction. How can you expect employees to provide good customer service when they aren't even given the tools or training to properly do their jobs? What makes this even more disappointing is that I don't necessarily blame the employees themselves. It felt like they were put in a position to fail. The responsibility falls on Ray-Ban and whoever is managing this location. I came in fully prepared to give Ray-Ban my money, but the experience was so frustrating that it genuinely made me question whether I even wanted to purchase from the brand anymore. Ray-Ban is a well established, recognizable company. You've built the name and the reputation, but that shouldn't mean you can stop caring about the people walking into your stores. I'm honestly in disbelief that a company of this size would allow a retail location to operate this way, especially when the Google reviews appear to show a consistent pattern of customers having similar experiences. This isn't just about one bad interaction. It's about feeling like the company simply doesn't care. Ray-Ban, please do better. Your employees deserve better support, and your customers deserve better service.

Finally made it to the Quay store! Came during the evening on a Saturday. Been eyeing some sunnies…read morefor a couple years online however did not take the plunge because as an Asian, it's difficult to find glasses that fit right. Jordan helped me in store to find some glasses that would fit my face. She measured and asked for assist to make sure that she measured correctly to get the right fit--much appreciated! Jordan went over lense options--I chose the polarized with my prescription and used my HSA card. I was able to get a 30% off the total! My prescription sunglasses were mailed to me within a couple of weeks. They didn't fit right so I just went back to the store and Jordan fitted for me so they're now perfect. I love my new sunnies! Thank you!!

Love this location! Yasmin (spellcheck if not correct) was amazing! It was quite busy since they…read morehad a BOGO but she was so attentive with my bf and I while also attending to other guests. She helped us both pick out pairs that fit our faces and lifestyle! All the other ladies were also nice and helpful. I'll continue to come back just for her as she was so pleasant. Thank you Yasmin!

I'm really disappointed with my experience here. I scheduled my annual exam in advance, took time…read moreoff work, and showed up only to be told my insurance wouldn't approve my visit until the following week. There was no call, text, or heads-up--just a wasted trip and lost time. When I finally came back for my rescheduled appointment, I waited over 30 minutes before being told the optometrist was running late, and it ended up being about 45 minutes to an hour past my original appointment time before I was seen. If they had communicated sooner, I could have used my time better, especially since I was sitting there with a toddler growing impatient. Then when I came back to pick up my glasses, they were made with the wrong lens color. Now I'm being told it will be another two weeks to fix them. That's yet another trip and more delay. The optometrist himself is great, but everything else--from scheduling to communication to quality control--has been very unprofessional and frustrating. I really hope they improve, because patients deserve better than this.

I had the most awful experience here with Evelina. She was so rude to me when I came to pick up my…read moreglasses. Never coming back again

Great customer service and frame selection. Both Dr Fuentes and Izzy are excellent. Will definitely…read morebe back. Don't be deterred by the negative reviews ;)

Super rude interaction with Trudie who made me wait 45 mins for a simple readers return, told me I…read morehad to wait for management who never showed up and I left without a return. Staff was severely understaffed with tons of people waiting. Even after I was told management would arrive at 12noon to be able to do my return, I waited another 20 minutes and they never showed up so I could not make my return . Terrible service and I'll never return. I was going to buy another pair of prescription Versace's but will not give them my money. 45 minute wait and they were still incapable of a simple return for readers so I asked the manager to call me. Trudie was so rude and never once apologized. Her solution was for me to come back later or go to another LensCrafters. Hopefully they have cameras so management can see the lack of customer service and the amount of customers waiting. You can see that this store has only a 3.1 rating compared to Pearle vision nearby, which has a 4.7 rating. I would recommend going there. *update* manager never called me back and has my glasses with receipt. I had to call myself. Called the store and they told me he was not in today. Then they said I had to come back into the store again a different day. I explained that the last person I talked to took my glasses and receipt and said someone would call me. I waited another 25 minutes on the phone for them to finally process the return. What a joke ! Management is welcome to give me a call at any time and I am happy to discuss this situation further if necessary. *Update two* they have Gucci frames at Costco for $199 . I was previously quoted $500-600 for similar frames at LensCrafters. Not only is their service horrendous, but they are overpriced.

I came here without doing my homework but on an immediate decision based on the vision insurance's…read morerecommendations First visit wasn't satisfactory imo for the bill was not broken down and the add on protection was never discussed. Second visit was due to the frame too heavy and the lenses needed to be sent back so I ended up choosing another frame for the incoming lenses. Today my 3rd visit to return the 2nd pair but after few adjustments and replacing the nose pads; I believe I will be ok with this pair. I will be seeing Dr Thomas Wu as needed for I thoroughly enjoyed his caring ways and wonderful work ethics I'll go elsewhere for the frame and lenses next time Update: Couldn't even wear this pair for 10 minutes I'm done & accepted that I've wasted $300 at this place I do not recommend this optical dept

Came in today and inquired about any promotions involving purchase of Meta glasses. Attendant…read moreclaimed there were none until I explicitly referred to one online. Seemed dishonest so I'll be grabbing my glasses directly from Rayban. Worker seemed disinterested in answering questions or providing service.

My experience at this store was amazing due to the expertise, kindness, and wonderful personality…read moreshown by Jelani. My friend came in to buy a pair of sunglasses and he was nothing less than extraordinary. I might come back to buy a pair just because of him!

Very interesting glasses store at the South Coast Plaza. It is very spacious and feels futuristic…read more It's a different type of vibe in there. First time I have seen glasses that can do more folds.

What a great location to get eye exams! I usually go to Costco but now I found this place and their…read moreprices for exams are much less and they price match contacts! I got the plan for 3 years, which is such a great deal. The doctor took his time and was very helpful and professional. The staff were also so nice and welcoming and were helping all of the people in the store. I ordered my contacts and decided to change the prescription on one of my eyes and they were able to accommodate that quickly and ordered a new box. It took about a week to get the contacts. Parking is plentiful and easy, lots of shops and food in this plaza. The office was roomy and they have tons of frames to choose from. There's a separate waiting room area towards the exam rooms that is very nice and clean. Happy to have tried America's Best!

I told the optometrist upfront that I'm sensitive to prescription changes, but my new prescription…read morestill had a significant jump. From the first pair, I had immediate double vision and a fishbowl/prism-like distortion -- not just blur. The remake came with a different prescription than the original, and I had the exact same problem, confirmed even wearing them fresh in the morning. When I raised concerns, staff were dismissive -- one employee rolled her eyes at me. I asked to keep my frame and just get the lenses refunded, but they said they'd only charged for the frame, so a partial refund wasn't possible -- it was all or nothing. I ended up with a full refund and no glasses after two failed attempts.