Absolutely terrible experience at this Sunglass Hut. I was sold the wrong pair of Ray-Bans by an employee named Brenda. When I went back to return them, she denied responsibility, claimed she "didn't remember," and then doubled down by saying they were "damaged." The manager was very rude, accused me of damaging them myself, and backed Brenda instead of correcting the mistake. I was refused a refund even though I had my receipt and the original card. To make things worse, they kept my receipt, leaving me completely stuck with a product I didn't want and no way to return it at another location. On top of that, this all happened while I was on my way to a funeral it completely ruined my day and turned an already difficult situation into an awful one. The only positive was an employee I dealt with the week prior, who actually tried to help me and would have processed the refund if I had the physical card with me at the time. Bottom line: dishonest staff, zero accountability, and terrible customer service. Avoid this store at all costs unless you want to get stuck with the wrong product and no refund. read more

Sunglass Hut - Sunglasses Near Me - Costa Mesa, California

Maria would not honor the return policy even though I bought a pair of sunglasses here brand new and only tried it on in the store. Being rude and inconsiderate towards your customer is not acceptable business practice. read more

Sunglass Hut - Brand new glasses, no scratch, still within return policy period. Store does not honor return. - Sunglasses Near Me - Costa Mesa, California

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I dropped by late last night 4/16/25, and was assisted by a young gentleman from your staff who left a great impression on me. He was friendly, helpful, and very knowledgeable. He took the time to ask about my preferred style and thoughtfully suggested sunglasses he felt would suit me. He was also patient and proactive throughout--such great service really reflects well on the store. read more

I bought sunglasses from Sunglass Hut inside Macy's at South Coast Plaza and noticed the lenses were scratched shortly after purchase (within 5 days). I went back expecting a simple solution for a damaged item, but the customer service was awful. When I asked to speak with a manager, the person I spoke to just said "I am the manager" and kept repeating "exchange only," with a rude, dismissive attitude. No empathy, no accountability, and no effort to actually resolve the issue in a professional way. At this point I didn't even want an exchange anymore because of how poorly it was handled, I wanted a refund/store credit or at least a real escalation path. My family and I have spent a lot at Macy's over the years and have recommended it to many people, but this location completely lost our trust. I'll be warning my Persian community and my academic community to avoid buying anything from this store if they expect respectful service. read more

ahh $500 sunglasses are my calling. worker was nice i love buying the glass cleaner kits. my glasses get soo gross and have scratches on them. read more

Let me just say that the manager at this location is on point with customer service and satisfaction. Thank you so much for your response and help. Love my new shades! Also, thank you to the gentlemen working yesterday who helped as well. Your location rocks!! read more

Sunglass Hut - Sunglasses Near Me - Costa Mesa, California

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Really bummed at my brief interaction with this store. My bf and I just grabbed lunch at a restaurant next door and I was so excited to buy a new pair of Ray bands after. We tried to walk in the store and a lady immediately came out and snapped at us "we're at capacity it's a 15 minute wait." There was about 4 people in the store outside of employees. There was no sign indicating they have a capacity. I respect if that is their policy, however the lady's vibe ensured I'd rather drive to the District location than wait. read more

They run you around from store to store , house of sun is part of sunglass hut .. and say they haven't but then don't then send you to different store that's says they have it then they don't .. find something you like , get the number and go and find somewhere else you'll probably have better luck .. read more

Bad store, different sales said different things making up excuses to not let us return the sunglasses, 0 stars if necessary, ridiculous, do not recommend. read more

Absolute joke, went in to return some sunglasses with great hospitality. However, received the complete opposite. Was not able to return my pair of glasses over a small scratch that was could've been cause by them. Which I understand. That's not the point. The point is, the people working here ultimately looked unhappy and gave us looks the second we walked in. That's not what I'm used to walking into a sunglasses hut. Don't recommend this place to anyone . Katy the store manager could've been ultimately more respectfully and understanding. I was planning on making an exchange for another pair in the end. However, the kind of responses I received were rude and unprofessional. I should've looked at the reviewers before even walking in. read more

Recently went to this store because my husband wanted to take a quick look at their selection in store. We arrived at the store at 7:30 PM. When we entered the store, the employee automatically told us that we needed to leave because she didn't have time to help us. When I asked if they were open until 8, like it was stated online, the employee replied that she had to take her last break and take out the trash, so she asked us to leave. The way she went about it was absolutely unprofessional and uncalled for. I will never be coming back to this store. read more

Cool people and they all do a wonderful job with helping others out when needed. I encourage everyone to go here to get your sunglasses.

Kiel was absolutely amazing! He sincerely went above and beyond to help me out. After I told him that the pair of sunglasses I had bought from the Sunglass Hut store online made me severely nauseous, he allowed me to return them and get another pair that I truly loved! Truly amazing and I can't thank him enough for being so amazing and wonderful! read more

I came to this location twice. Once on 2/3/23 and another time 2/20/23. I have never had such a negative experience with customer service. I was misinformed, treated rudely, had a mistake on my receipt, and was not apologized to once discovered. The first time I went, I saw a pair of ray bans that I liked and asked to purchase it. I saw that they were going to give me the display sunglasses, so I asked if I could get a pair of new ones. They didn't have anymore in store, so Bao helped me order them online and ship it directly to my house. I decided to go to the south coast plaza location because I had a $100 certificate that I could apply towards this purchase. Bao and another coworker spoke Vietnamese the entire time trying to figure out how to apply the certificate. This already made me feel extremely uncomfortable since I didn't understand what they were saying. However, my boyfriend, who can speak Vietnamese, told me that they didn't know what they were doing. It took them 15- 20 minutes to apply the certificate and send the glasses to my house. We patiently waited and inputted my address and information twice because the first time it didn't work. Finally after everything was completed, Bao asked if I wanted to sign up for the Sun Perk program because "within a year, I could bring it in an exchange it for a new one even if it's just a little scratched for free." I was sold and added the program for an extra $19.99. Upon reading the sun perk program pamphlet he gave me, there is a $40 charge and it was NOT free. The full price of the sunglasses was $213, but with my $100 certificate I got it for $113 before tax. When I looked at the reciept, the $100 certificate was listed as a "lost/missing coupon." I didn't think anything of it until I decided to return it. I looked online a couple days after and saw the same pair of sunglasses were $170 and I could apply a welcome code to get an extra $20 off, making the same pair of sunglasses $150 without the use of any certificate. I went to the Tustin Marketplace location to make the return since it is closer to me. The person who helped me said she's unable to return the $100 certificate since it was listed as a coupon. So, I went back to the south coast plaza store on 2/20/23 to either get the price adjusted or just make a return. Kyle helped me with the return. As he was looking at the receipt, I explained that the "lost/missing coupon" is actually a south coast plaza certificate. He responded, "Yeah, Bao did it wrong and got in trouble for this." I was relieved to know that management knew about the issue, but I also feel as a customer, that should have been kept internal and not for the customer to know. A simple apology would have sufficed. Kyle asked what the reason for the return was. I simply stated that it was cheaper online and I could apply an extra $20 off with the welcome code. Without making any eye contact, he rudely responded, "We can price match, but we can't honor both." I showed him on my phone that you are able to both online, he flatly responded the same thing, same tone, no eye contact. He gave me a $100 south coast plaza card and processed the return. I would have been happy to just purchase it online, but I felt so unwelcome, was misinformed and looked down upon. It felt like he just wanted me out of the store as fast as possible with the lack of eye contact, short responses, and flat affect. Upon reading the other reviews, I'm shocked to learn that Kyle is the manager of this store. I would think his level of customer service would be the best out of all the workers there, but he was the one that made me feel worse than Bao. Overall, I have never had such a negative shopping experience before and will not be returning to this store, which will probably make Kyle happy. This store would benefit from better training and a manager that isn't selective on who he provides good customer service to. read more

Great place to buy nice sunglasses. Wide selection, pricing reasonable for designer wear. Kiel very attentive considering many customers in store. Walked out with 2 pair, 2nd was discounted 50%.. every questions answered. Recommended highly. Ask for Kiel read more

Just walked out of Sunglass hut with a pocket full of money I wouldn't spend a penny at this place. The guy working there is so condescending and rude. It's like how dare you even ask him a question basically told me to go and buy my sunglasses someplace else. So that is exactly what I'm going to do. The owners of this store need to fire this guy ASAP. read more

If you try on glasses, they have a special box for you to put them back in so they can be cleaned due to covid. I was shown a pair of glasses from another section and immediately I noticed there was some girls hair wrapped around the glasses. Obviously someone didn't clean that pair. Other glasses I saw had dirty lenses and they tried to sell me those. No thanks, I want a brand new pair. The manager also had a rude attitude. read more

Keio, the store manager, is the absolute best. To say he went above & beyond on my return would be an understatement. He got me exactly what I wanted, but had to research how to do it & jump through some hoops, but he got it.done! I am very happy. Customer service is key and this is my new go to store knowing that he and his staff will take great care of me. read more

The man who helped me was very rude and abrupt. I was simply trying to return a pair of glasses that had been shipped to me by mistake and he was not friendly, seemed annoyed and had no intention of being helpful. read more

They close the whole store and go to lunch! We drove to the mall just to go to Sunglass hut and they told us they were closing for an hour as soon as we walked in! Who runs a business in a mall like that?! read more

Walked in earlier today to look at some sunglasses, walked in with my glasses on said hello to the person working (caleb) while he was with another customer, there was another person beside the lady he was helping, looked around the Prada section because 1) i was wearing some so was interested in looking at other colors 2) I work at nordstrom so we dont get as many options. Didnt touch or pick anything up was just looking for about 3 mins, I then walk out the door and Caleb who as well didnt want to give me his name after when asked, stops me and says he needs to verify that i walked in with my glasses and asked for a proof of purchase to make sure i didnt take them. I said for 1) you saw me walking in with them and 2) i dont need to show any proof of purchase for my belongings as well the color of glasses i was wearing wasnt even a color on display. He refused to tell me his name when asked, just completely unprofessional, stopped helping the same lady he was helping when i walked just to profile me, never will i be back to this sunglass hut read more

I've been in need of a pair of sunglasses but have always struggled to find a pair that suits me. If I'm being honest shopping for sunglasses has always been a pain in my experience in regards to customer service. Shoutout to Devon & Jessie at the Sunglasses Hut in Costa Mesa. They didn't make it feel like they were just trying to sell me. Devon was straight forward and caught on to the style I was looking for. Devon and Jessie were a great team and the way they ran the shop and made sure everyone was being attended to. I ended up walking out with a pair of Tom Fords I couldn't be more happy with, they're really understated and fit my face well. Def one of my best in store experiences, thanks again for all the help!! read more

We bought a pair of Sun Glasses earlier in the year and the hinge had some damage making the leg come out too much. We went in to get a replacement but didn't need one as Andy was able to fix it on the spot. They have free repairs with knowledgeable staff. They even offered a great discount on a second pair. Would go back for quality service and good after sales support. read more

Thank you Nahal for helping me pick the best gift for my mother. Unfortunately the order system wasn't working at the time so I couldn't put down an order. I appreciate all the efforts you put in, Nahal :) read more

Sunglass Hut - Sunglasses Near Me - Costa Mesa, California

Located in Crystal Court (where Sports Chalet & Macy's Home is), this Sunglass Hut is on the 1st floor by Apple and Ruby's Diner. Hopefully that helped =P I recently started liking this place a lot due to the BIG & VAST selections of eyewear they have & all the big names they carry (Versace, Prada, Gucci, D&G etc etc). I couldn't find a much better place than this...not even my optometry place has variety & selections like this (and 20/20 vision is notorious to have the biggest collection of frames). The one thing that really STANDS out is their AMAZING & FRIENDLY service. I really enjoyed my recent trip here (today). I came in to return these CUTE Versace glasses that didn't fit my face well and expected to receive sub-par service since it was a return and not a sale for the staff here. Rather, I was greeted immediately upon my arrival by a really friendly guy whose name I forgot. Geez I wish I knew his name so he can get this fantabulous recognition for his wonderful service. He approached me (rarity in high-end retail...most of the time you have to approach them) and asked what he can do for me today. (Maybe a blowjob will help) hahaha jk !! I told him I needed to return a pair of glasses that don't fit me. He SMILED and continued the return process. Omg he smiled !! Again another rarity when you return a high-end product. So once he completed the process, he SMILED some more and offered to write down my order info just in case I needed them since he needed to keep my receipt. I think by far this is the best service I've gotten at a high-end eyewear place. More places in South Coast need to have associates like him. This makes me wanna come back often to shop...and eyefuck him. hahahah jk. I ain't like that. =P read more

Sunglass Hut - Sunglasses Near Me - Costa Mesa, California

Had a great shopping experience today and also last time I was there a few months ago. I believe it was Sylvia who helped me both times. I was trying to track down a pair of Burberry frames that were no longer available on the website. The store did not have them on display, but Sylvia was able to find them in the back stock for me. plus there was a sale with $40 off 2nd pair, so I snatched up some new Ray Bans while I was there! Next time I need sunglasses, I'll come back to this specific store. Pleased with the selection and customer service. read more

Yuna was so kind and so helpful!! She let me try on as many pair of sunglasses as I wanted and made great conversation with us. Meg and I drove an hour just to come to this mall and we will definitely drive an hour back to come to to this Sunglass hut for Yunas exemplary customer service! read more

Great people, Kyle was awesome! Like people that give you straight great opinions on which frames look good on your face and such!

went last week- i love the selection here! the associate (i think their name was jessie) gave me the full experience. i didn't have much experience picking out glasses for myself but thankfully they were there to talk me through it. they recommended polarized lenses to me and i walked away with a really cool pair! thanks so much- you guys were really sweet. read more

This review is for Alison the blonde girl. She decided that my sunglasses were worn (I've never worn them) and wouldn't let me return them. I've had them for 2 weeks. I wouldn't buy sunglasses here if you have second thoughts at all. She will make up that she can see a scratch, there definitely isn't one at all. I buy all my sunglasses here but definitely won't be back. read more

I bought a pair of Ray-Ban's yesterday from Alison. She was very helpful and knowledgeable. While making the purchase I showed her my old very bent pair that I bought at another Sunglass Hut about 6 years ago. Alison said she would try to re-shape but she needed a little bit of time. Today Kyle from Sunglass Hut called me to say that he and Alison were able to get my beat-up Wayfarer's back in shape. I ran over to pick them up and they look great! I'm so impressed with the excellent customer service I received from both Alison and Kyle. I highly recommend this Sunglass Hut! read more

We went to Outlets at Orange and didn't get an excellent service as we did at South Coast Plaza today. We are happy with the service and our purchase today. The sunglass staff was super nice and we will definitely come back to this location when we need new pair of glasses. read more

Absolutely rude personnel caring only about making excuses so that you can't return items, but pressing on you to buy more.

The manager is so unbelievably rude here. Speechless. Tried to return a BRAND new pair of ray bans that were the wrong frame size and she claimed there was a scratch on the frame. They have never been worn or removed from the original packaging. I have 20/20 vision and the scratch is no where to be found. What an awful experience and even worse customer service. read more

Sorry to say but the staff was extremely rude. I asked to have my sunglasses aligned on the heat machine and both of the workers who were there didn't know how to work the machine or just too damn lazy to look for it. I've been to numerous sunglass huts and the staff has always been super nice and extremely helpful. Def won't be coming back to this particular store. read more

Thank you Yuna for picking the best gift for my family! She is a kind and passionate worker who really takes time understanding your needs. I would give them 6 stars if I could! read more

I walked in there to look at sunglasses and the woman there followed me around the store. It's such a small space, but she was constantly right behind me.I don't know if she thought I was going to steal or if she was just desperate to talk to someone. Overall, just made me feel really uncomfortable and I left after 5 minutes. read more

I had a great experience purchasing a pair of glasses. The guy that helped me he was super friendly and helped me get the perfect glasses for me. I will be definitely be coming back to this location again. read more

Got a pair of sunglass as a gift and left the case in the box since I got them , long story short is the lettering on the box is falling apart , they literally brand new and I feel for the amount we bought it for it should be exchangeable but all they could say was go online and buy a new one .. thanks buddy read more

Lost my sunglasses and needed a new pair- Went in and Sylvia was extremely helpful. Took the time to try on a few different pairs and she was patient and offered accurate advice for my face shape- wasn't afraid to steer my away from bad frames and honest about pricing. Would definitely go back for more pairs, appreciate a real salesperson vs. someone just looking to make an expensive pair sale! read more