Sunglass Plus

Extremely disappointing experience with Brenda and Leslie. I returned within the 30-day return…read moreperiod to exchange my sunglasses and cancel the $40 warranty, but they refused the exchange over a claimed scratch that was never disclosed when I purchased them. I also paid $40 for a one-year warranty, only to be told I had to pay another $40 to use it. None of these restrictions were explained to me at the time of purchase. The way this situation was handled was frustrating and unprofessional. I expected much better customer service and transparency. I will never buy anything from that store again. If I even looked at their review, I would automatically know how misleading Brenda is, my bad. Please be careful when you deal her.

We were helped out by Kelsey and she was so helpful! Helped us with our selections as we were…read moremaking side comments about what we liked and didn't like. Great at her job and really does well explaining the deals and just very friendly! Would recommend going to her for help.

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Costa Del Mar (Sullivan)

Gentle Monster - Costa Mesa

3.6(38 reviews)

4.1 mi

My experience at this store was amazing due to the expertise, kindness, and wonderful personality…read moreshown by Jelani. My friend came in to buy a pair of sunglasses and he was nothing less than extraordinary. I might come back to buy a pair just because of him!

Very interesting glasses store at the South Coast Plaza. It is very spacious and feels futuristic…read more It's a different type of vibe in there. First time I have seen glasses that can do more folds.

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House of Sun

2.6(27 reviews)

I came in looking for a sunglasses and I actually got one repaired by Angel great vibes and great…read moreservice. Thank you so much Angel

My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in…read moreSouth Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom's hand and said, "Let me put that back for you," even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, "Let me put these back for you." This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, "What is wrong with you?" This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.

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VITRA Eyewear

4.3(34 reviews)

This is the best Glasses spot I've ever worked with. The service and quality are top tier. Best…read moreHigh End/ Luxury Frame selection. David, Alexis, and Mariel are super friendly and helpful. Highly recommend for best lense work.

Helpful and friendly staff! Went in to see if I can get a replacement nose piece for my glasses…read more The worker was polite and serviced the eyewear for free.

Chrome Hearts

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Island Eyewear and Sole

4.8(19 reviews)

2.9 mi

Island Eyewear is the best and JOJO rocks! Great selection and prices best in Oc! Don't mess with…read moreanyone else!

I stopped in here while on vacation. I stopped in only trying to get an idea of what sunglasses I'd…read morelike to order back home. I've been searching online to get an idea of some nice prescription sunglasses but that's one of those things you have to try on before you buy. I always struggle with my face shape to find glasses that go well with my face. Jojo was so helpful and the first pair she picked out for me was it! I tried them on and loved them. I had my prescription emailed over to me from my eye doc office in Vegas and Jojo said she'd have my sunglasses ready the next morning! I was so worried they wouldn't be ready because we were leaving town to go back home the next day. Sure enough I stopped in the next morning right after our 10am checkout and they were ready!! I'm so glad I stopped into this shop. The wide variety is hard to come across in Vegas and there's no way I would have gotten them back with prescription lenses in 24 hours.

Prescription sunglasses

Pit Vipers

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eleven @ Costa Mesa

5.0(134 reviews)

3.6 mi

Heard about this place specializing to cater to people with low to no nose bridge, and Mark was…read moreincredibly helpful giving me suggestions for what would go good with my face shape and the thickness of my prescription. (Oh yeah you do need to come in with your prescription as they dont do eye exams). Mark also has a great attention to detail fixed my old glasses to sit better on my nose. The next day, I brought my prescription back and Kevin was just an incredibly helpful getting my new glasses all put together, and making sure I get a perfect comfort and fit.

I've been wearing glasses for 15 years, and this has been the best experience I've ever had. Mark…read moreand Kevin are both very kind, patient, and genuinely want you to walk out with a pair of glasses that is right for you. There's no pressure at all, and I got to spend a good amount of time trying on different styles before I settled on a pair of glasses and sunglasses. My glasses were ready for pickup the next day! The pair of sunglasses I picked were perfect, except for the fit. No worries because Kevin is an expert at adjustments and carefully customized the frame to fit my face.

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Oliver Peoples

4.2(133 reviews)

•$$$

After posting this review, the Malibu store reached out and immediately resolved this which I am…read moregreatful for. I do hope that they get rid of Luxottica however (the company you are supposed to use for warranty issues) as Luxottica has still been unhelpful in resolving this issue and has continued to not resolve. Thankful that a manager at OP actually saw this and did something about it..

I had a very wonderful interaction with an employee named Rusty, he is very caring, very…read moreknowledgeable and contentious of others needs in the store while helping me. He helped me find the perfect pair of glasses by just having a natural flowing conversation on what I was looking for. I appreciate his attention to detail and addressing any concerns. I am always happy with the quality of these glasses.

His and her glasses.

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Surfside Sports

4.4(121 reviews)

0.4 mi

I've been shopping at Surfside for decades, since they were on the peninsula. By far still the best…read moreshop around for surf/skate/snow. Stopped in to look at a new snowboard yesterday and ended up with a rad new setup. John in the skate/snow section was super helpful and so was everyone else. It reminded why I used to always get my gear from Surfside. While we were there my son grabbed a skate deck from the $40 bin. Ended up back at Surfside today to build his deck up and had awesome service again. 10/10 service 10/10 vibe 10/10 value Surfside is by far the best neighborhood shop around!

Great selection and service. Friendly staff and easy parking. No issues exchanging a body board for…read moreanother.

Dan helping my son build a new board.

Jones Howler

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A human man boy

Sunglass Resort

4.2(53 reviews)

4.6 mi•Pacific City

Just the right amount of bougie for this ex-Beverly Hillbilly. High end styles and exceptional…read moreservice. Especially Mark. He rocks the joint.

Best selection and customer service. When they were sold out of the glasses in the color we wanted…read more They helped us find them and we brought them back to have them color match our prescription. Just above and beyond customer service. The prescription and color matching was cheaper than lensCrafters.

My new shades

Box it came in, case & cleaning cloth inside

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Ray-Ban

3.5(68 reviews)

3.1 mi

•$$$

I had such a great experience at Ray-Ban thanks to Shannon! She was the only person working in the…read morestore at the time and had so many customers to take care of, but she was still incredibly friendly, patient, and attentive to everyone. I purchased the last pair of the sunglasses I wanted, and Shannon took the time to clean them thoroughly and carefully get everything ready for me. Even though they were the display/last pair, after she cleaned and prepared them, they looked absolutely brand new. I really appreciated how warm and professional she was, especially considering how busy the store was. Shannon made the whole experience so much better. Amazing customer service and definitely deserves recognition. Thank you, Shannon!

The Ray-Ban store at Fashion Island has some of the worst customer service I've experienced, and…read moreafter looking through the Google reviews, I can see this is clearly not an isolated experience. At first, I thought maybe I had simply encountered a bad employee or an unfortunate situation. After my experience this weekend, I genuinely believe the bigger issue is that Ray-Ban has completely abandoned this location when it comes to proper training, support, and management. The two employees working there honestly looked like they had been left on a sinking ship with no one coming to help. They seemed overwhelmed and, more importantly, they clearly weren't equipped or properly trained to handle what should have been a basic transaction. How can you expect employees to provide good customer service when they aren't even given the tools or training to properly do their jobs? What makes this even more disappointing is that I don't necessarily blame the employees themselves. It felt like they were put in a position to fail. The responsibility falls on Ray-Ban and whoever is managing this location. I came in fully prepared to give Ray-Ban my money, but the experience was so frustrating that it genuinely made me question whether I even wanted to purchase from the brand anymore. Ray-Ban is a well established, recognizable company. You've built the name and the reputation, but that shouldn't mean you can stop caring about the people walking into your stores. I'm honestly in disbelief that a company of this size would allow a retail location to operate this way, especially when the Google reviews appear to show a consistent pattern of customers having similar experiences. This isn't just about one bad interaction. It's about feeling like the company simply doesn't care. Ray-Ban, please do better. Your employees deserve better support, and your customers deserve better service.

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11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Liv M.

0

2

0

11 years ago

My 1st ever review :) I found sunglass plus on yelp and I made my way in because I have a "graveyard "of broken sunglasses (6pairs) in various Conditions. Some just needed screws some needed adjusted and the others needed lenses. They were able to fix ALL but one right there in the store, the ones that needed lenses they custom made for me after showing me a bunch of lens options and colors. I was able to pick them up the same day and the price was very reasonable. The last one did need be sent out to be soldered, it took a few days but it came back as good as new! The older man who works there couldn't have been nicer. Although I did not purchase my glasses there this time, I will never go any where else. (I found out while I was there that they have been in this location for more than 17 years, what a hidden gem) read more

Mike F.

0

5

0

7 years ago

I stopped by Saturday to get a couple of sunglasses repaired. The gentleman behind the counter said give me a few minutes. I started looking at the new sunglasses and they have a very large and well stocked selection. The gentleman came out from the back room and said your glasses are ready and bill was a lot less than I thought it would be. Excellent Service! Excellent Selection! Excellent Prices! This is my go to place for everything Sunglasses. read more

CJ R.

76

42

38

13 years ago

This is only store I'll ever buy sunglasses from. I've bought three pairs here now! They have a huuuge selection, all the top manufacturers, and top notch customer service (which in my opinion is always the deal breaker). Aside from all this, they fit each sunglass frame to your individual face. A++. Don't bother going anywhere else. read more

John B.

0

7

0

8 years ago

Sunglass Plus Is a great place to buy glasses. The owners are super nice and they were actually able to fix my old pair of sunglasses and I bought a new pair at the same time. I cannot stress enough that this is the most happening place in the Costa Mesa , Newport Beach area of Southern California . Johnny B. read more

Cameron K.

0

5

0

10 years ago

More sunglasses than I needed to choose from almost too many lol. Being able to compare style next to style on my face and walking out with a pair is better than onlining it. Plus they quick fixed my old pair on the spot for cheap, so I have them as a backup I leave in the car. read more

Alex P.

0

1

0

11 years ago

Came in with my $200 pair of Costa sunglasses that were broken. Leighan was incredibly helpful, and the Wizard was able to easily fix them in no time. Total damage was only $5! Fantastic service and great people would highly recommend!! read more

Kayla G.

284

38

9

10 years ago

Selection is awesome and huge! Won't leave without finding the perfect glasses. The man was so sweet and fixed my current glasses because the screw was a little loose. Great service, great prices. read more

Ali H.

0

9

36

7 years ago

Just bought my raybans poralised amazing deal the owner is very nice and has huge collection come n get your sunglasses from here

Donna M.

0

1

0

1 year ago

This is the best place To buy sunglasses. The owner is professional and very knowledgeable. Their service is tremendous. read more

Michael F.

16

84

10

5 years ago

Great selection with amazing customer service. We would definitely recommend this shop! read more

Tierra H.

0

7

0

4 years ago

I highly recommend this place. Quick service and wonderful customer service! Thank you!

Sunglass Plus - sunglasses - Updated October 2026

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This is the best Glasses spot I've ever worked with. The service and quality are top tier. Best…read moreHigh End/ Luxury Frame selection. David, Alexis, and Mariel are super friendly and helpful. Highly recommend for best lense work.

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Moe always has the latest glasses!!! I show him pictures of European shows and he has the glasses…read morefrom the characters that I want. He's also a genius at knowing what fits your face and knows your style very quickly.

Island Eyewear and Sole

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Island Eyewear is the best and JOJO rocks! Great selection and prices best in Oc! Don't mess with…read moreanyone else!

I stopped in here while on vacation. I stopped in only trying to get an idea of what sunglasses I'd…read morelike to order back home. I've been searching online to get an idea of some nice prescription sunglasses but that's one of those things you have to try on before you buy. I always struggle with my face shape to find glasses that go well with my face. Jojo was so helpful and the first pair she picked out for me was it! I tried them on and loved them. I had my prescription emailed over to me from my eye doc office in Vegas and Jojo said she'd have my sunglasses ready the next morning! I was so worried they wouldn't be ready because we were leaving town to go back home the next day. Sure enough I stopped in the next morning right after our 10am checkout and they were ready!! I'm so glad I stopped into this shop. The wide variety is hard to come across in Vegas and there's no way I would have gotten them back with prescription lenses in 24 hours.

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