We have a store in Carmel, CA. You'd think the service is better there and it isn't…read more The manager of this store has been there for years. You will be greeted. You will be asked if you need anything. They will help you find what you are looking for, find sizes for you when you are in the fitting room. Find matching shirts/pants if they have it. Full service. Great service!

If you enjoy being ignored, disrespected, and talked to like you're a nothing, this is the place…read morefor you. The staff here, especially one particular attendant, is shockingly rude, condescending, and downright aggressive. They act like they're doing you a favor just by acknowledging your presence. It's clear they've never heard of customer service or basic decency. I witnessed discriminatory behavior that made me incredibly uncomfortable, and it wasn't subtle. If you're expecting professionalism, kindness, or even minimal respect, avoid this store at all costs. There are plenty of places where you're treated like a human being this is not one of them. They were even talking to each other about the customer where we all could hear it. Sounds crazy! Management please take note. Clearance items prices are outrageous for stuff that is not worth it and belongs to 2-3 years ago.

I know, I know. Not the prettiest shoes but once you own a pair, you'll know why they're popular…read moreand you're gonna want one, two or more. Shoes for comfort are definitely more on my radar as I've gotten older. I typically don't buy something full price and wait for sales, but even without a discount, the value and durability of the shoes are worth it. I hadn't purchased a pair of Crocs in several years. I decided to take the family to buy some due to our many strolls that require a lot of walking. A couple of the kids were complaining of their feet hurting which as everyone knows, painful feet puts a huge damper on your experience. Crocs at Irvine Spectrum, is located close to Dave n Busters as you're heading towards The Cheesecake Factory. Once we walked in, we were greeted by friendly staff who told us about the specials and gave us coupons for extra discounts. They were very helpful and knowledgeable of their products. There are so many Crocs to choose from, ranging in style and colors. There is a definitely a shoe for everyone. Personalizing with jibbits makes them even better. I have no complaints really...except that the store needs more places to sit for fittings. There was only one little spot close to the back room. If we wanted to get up and grab other shoes, we couldn't leave our stuff there because other buyers would have no place to try on theirs. If staff needed to get by, we were in their way, so it was an odd place to be. Note for online orders, returns or exchanges. I called and confirmed that you can do them in store, however, be sure you are aware. They do not carry everything that the online store offers. So exchanges will be limited. I am already scouting my next pair. Crocs, are super comfy shoes I can walk in for a long time without breaking the bank. That's a win win if you ask me. Sign up for email notifications to stay up-to-date on sales and discounts.

I came here today to look for a particular style of Crocs clogs as a Xmas gift…read more The store has a huge selection but not what I'm looking for. I know for fact that they had them here a few weeks ago because my sister sent me the photos while I was out of town. They must have been sold old during Black Friday week. Bummer. The store is cute, clean. and very well-organized. The associates were helpful and explained everything clearly. They have many promotions going on right now.

I had no idea South Coast Plaza sold Chrome Hearts! It's actually easier to come here to try on and…read morebuy CH than to visit the boutique in L.A. Sherri helped me, she was the absolute best! I ended up buying a few pairs, she was super helpful and helped me find the best frames for my face shape and style. Highly, highly recommended, this place is a hidden gem!

Sherri took one look at us and knew exactly what would fit our faces. This place has the highest…read morequality glasses 1/1 top of the line - styles you can't find anywhere they have them!!! We were blown away by the selection! With Sherri's expertise we found the perfect frames in minutes instead of wasting time! She also is a pro with high quality prescription lenses. She was able to look up my prescription right in store with her machine and order the highest quality prescription lenses for us as well. She measured my eyes like I have never had done anywhere- in OC- not ever. She is the PRO. We had so much fun with her and the experience was incredible!

First time here and was greeted by George ( the manager ). He immediately asked what he could do…read morefor me and I told him what I was looking for and what size shoe I wore. He could have easily just pointed to a section but he took the time to walk me over and gave me several different options to choose from. I found a pair that worked and was rung up by Ashley who was just as friendly and professional. Signed me up with an account so I got an extra 10% off my purchase as well. These 2 people definitely know what outstanding customer service is all about. I will absolutely return when I need more shoes.

Mikayla. And. Manager Jorge. Are AMAZING. ONCE AGAIN I WENT LOOKING FOR THE RIGHT SHOE. BUT DIDNT…read moreFIND IT. But these employees. Didn't stop helping me. Both showed me a couple different ones but didn't work for me

For a big brand like Hoka I was expecting a store significantly larger than the one in Southcoast…read morePlaza, in the newer section with the pedestrian bridge connecting it to the mall. The displays are grouped by gender and type, such as road running and trail. I thought the foot analysis device was interesting, but once I figured out how to use it, it suggested a full size larger than virtually all the shoes I have bought direct online, ir at REI. In particular, I was trying to replace a favorite trail shoe with the new Challenger 8 model, but unfortunately, they didn't have my size or a range of colors to select from. I wasn't certain enough to buy the pair that fit best, but seemed a bit large (I was correct, ultimately). Too bad, the color was far better in person than viewing it online. While I didn't buy the anything, it was still nice to see the selection and layout. I do recommend trying before buying online, especially here in Socal, because the main distribution warehouse is in Moreno Valley and sometimes orders arrive within a couple days. I did buy a pair of the Challenger 8s at the REI in Tustin because I found my size there, but had to compromise a little on color. Oh well, great shoes overall regardless.

I checked out the Hoka store since a bunch of colleagues wear them and almost swear by how…read morecomfortable they are if you're on your feet/walking all day for work. My Skechers just weren't cutting it for me anymore. The Hoka store is located at South Coast Plaza - but if you're like me, and despise malls - you'll be relieved to know its on the more "quieter" side of SCP - across the bridge to where the Macy's Home Store is, on the third floor of this section, above the Apple store. I was greeted almost immediately upon walking in by Kai, who also introduced me to their nifty in-store shoe finder machine. It scans your feet (you can leave your socks on) to tell you your shoe size, feet profile, and recommendations on what shoe style to wear based on your feet, and your desired activity. I had already browsed their website, and based on the recommendations from my colleagues - was deciding between the Clifton 10 or Bondi 9 - both styles which the shoe finder also suggested as "Excellent Fit" types. Kai was awesome and patient - accommodating my requests to try both the Bondi 9 and Clifton 10 in the various sizes the machine was suggesting. He also found a shoe horn for me to use, since I didn't want to prep the shoe beyond loosing it enough (from its "for sale" position) for me to try it on. He checked in on me during my visit, but also gave me space to prep the shoes to try on, test them out, and then checked in on me when I was trying to decide which pair to get. I still couldn't decide (since both styles offer similar degrees of comfort) - so Kai suggested trying a different style on each foot - these are the out-of-the-box ideas that my tired, end-of-work-day brain never thought to imagine. I settled for the Clifton 10s, and Kai helped me with an efficient checkout process, including applying a new membership offer. Overall, a positive experience - I had just the right amount of assistance, and space when needed - and didn't run into the same issues of being ignored that a third of these other reviews were writing about. I was in work scrubs, and definitely do not look like a runner - I imagine their target customer base.

This review is overdue but I needed to write about my experience because Jenny and her team went…read moreabove and beyond for me! I came by in October 2022 to see if I could exchange a pair of glasses that I bought at another SG-- it was still within 11 months of purchase and I had the Sun Love protection plan. The representatives who assisted me were friendly and helpful-- I sadly don't remember their names!-- but for some reason, my protection plan could not be located in their system even though I had an emailed receipt. The store manager wasn't available that day so I was told to return another day. Fast forward and I return to the store when Jenny is working-- I pick out a pair and she works her magic to exchange my old pair for the new. They were super cute! BUT, as soon as I wore them driving the next day, I realized that I was going to have problems-- the lenses weren't dark enough for me. I have serious problems with tension headaches and migraines so having a pair of glasses that cuts glare and has effective light protection is crucial. I called back the store and told Jenny about my problem-- I was prepared for her to say no, that I couldn't exchange for a new pair because it was a one-time exchange-- however, she was very accommodating and allowed an exchange of the new pair for ones that were polarized. I paid the difference which was more than fair. I left a very happy customer and this Sunglass Hut has a fan for life! I'm super satisfied with my glasses and wear them daily. Thanks Jenny and team!

Called about 5X to check on my order not once was the phone answered. I finally decided to show up…read moreand check on purchase and I got the worst service ever. Guy helping seem bothered and gave a really bad attitude instead of trying to check on order he kept mentioning if we haven't called you it's not ready! How long does it take to get a pair of sunglasses ready when it showed ready to pick up in 2 hrs. 7 hours later all I got was bad service and an employee who was trying to fight. Cancelled my order and I am never purchasing sunglasses from this company again.

This location is on the outskirts of the South Coast Plaza in Costa Mesa. Parking is conveniently…read morelocated outside the store. Selection of clothing is great with reasonable prices. Service is also good.

Ended up getting a blind box here and I never get them. I also found a cute necklace too. I…read morewanted to get Ed Hardy sweats but it was sold out but the employee was really helpful and helping me look for it online or in other stores.

I had a great experience at Boot Barn! The store is big, spacious, and clean. I went in for my…read morefirst pair of cowboy boots, and Angelo was so helpful and kind. He made the shopping experience easy and enjoyable. Thank you, Angelo, for the excellent customer service!

We came in on Monday night, Ray approached us and asked if we needed any help. We were looking for…read moreboots for our toddler, and he was incredibly patient and helpful throughout the entire experience. He went above and beyond to help us find the perfect pair of boots and even helped us look for an outfit for her. His customer service was excellent, and we really appreciated how welcoming, attentive, and helpful he was. Thank you, Ray!