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    LensCrafters at Macy's

    4.2 (62 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

    Services - LensCrafters at Macy's

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters at Macy's Photos

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    Broken glasses frame

    Had a custom pair of lenses made here for a frame I provided. It cost 425 dollars with insurance (without it would have been 600 plus). It was not communicated to me beforehand that if I provided the frames and they broke, that Lenscrafters would not provide any support whatsoever. The lenses I got back were significantly heavier/thicker and the weight kept dragging my glasses down (which I did call them about but they said they couldn't make them any thinner). During the weeks after I picked up my glasses, the right lens kept popping out (never had any issues with the frames before this), and I kept having to put them back in. The fourth or fifth time this happened, the frame broke and the lens slipped out and fell onto the floor and chipped. I tried to get help for this issue by calling the branch on numerous occasions. The branch manager, Rita, was condescending and kept interrupting me on the phone when I tried to explain my situation on multiple phone calls. I talked to another employee (a man whose name I did not get unfortunately) who said he would try to contact the regional manager and get back to me on whether they could replace the one chipped lens as a courtesy, but he never called me back. The final time I called, Rita blamed me for not calling (again, the man said he'd contact me) or coming in for so long (I live quite away and had to travel for work so I couldn't physically come in for a few weeks), and said they're not responsible for anything that happens after the lenses are picked up. Basically they never offered me any recourse at all except a 50% off for a pair of frames and lenses that they provide, which would still be probably hundreds more dollars on top of what I've already lost. I am now out of 425 bucks with a chipped lens I can't use, so even if I bought a new pair of the same frames, Lenscrafters would not replace that one lens that was chipped. Honestly this was such a bad experience it brought me to tears. I had hoped that paying for high quality lenses, something that I avoided doing for many years because of the cost, at an established business would be better than buying cheap lenses online, because they would last me for a long time and I wouldn't have to worry about this again for many years. But the whole thing was just awful from beginning to end and the customer service and cost was deplorable. Do not get custom lenses made at Lenscrafters, especially not at this Lenscrafters.

    She repaired my old Gucci glasses and gave  me a new Gucci case!!
    Cathy T.

    Neda is very polite. She repaired my Gucci sunglasses and replace my old Gucci case .

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    26 days ago

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    5 months ago

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    8 days ago

    I had the most awful experience here with Evelina. She was so rude to me when I came to pick up my glasses. Never coming back again

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    7 months ago

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    2 years ago

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    1 year ago

    Tomiris was quick on servicing my glasses. She was amazing and will forever recommend her at this location.

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    3 years ago

    Helen. Was awesome. Super nice. Helped me with everything. Such great customer service.

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    2 years ago

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    9 years ago

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    4 years ago

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    5 years ago

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    Chi C.

    Thanks for your kind review, it’s always great to see you!

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    6 years ago

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    Page 1 of 2

    Ask the Community - LensCrafters at Macy's

    How much is an exam? I do not have vision insurance.

    $75 for routine exam, contact lens fittings start at $55. We use all digital exam equipment.

    Don’t See Your Question? Ask Away!

    Review Highlights - LensCrafters at Macy's

    Chang and the manager named alex have an amazing selection of products to choose from and exceptional customer service.

    Mentioned in 18 reviews

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    My daughter has been seeing Dr. Schramm for over four or five years. We use corrective lenses, so…read moreshe doesn't need to wear glasses. Dr. Schramm is very detail-oriented, checking her eyes carefully to ensure the lenses are not damaging her vision. He advises us on new solutions and vitamins that can assist with eye lubrication and help avoid dryness, which my daughter suffers from. He always keeps us informed about the latest technology. What stands out most is his personal touch; he knows his patients not by number but as individuals. He remembers my daughter's trips and asks her about her experiences, making him feel like family to us. We trust him completely--when he recommends something, we never question it because we know he is honest, patient-oriented, and caring, never leading us astray. We love him! I believe anyone who uses his services is in good hands. If you decide to see him, you'll understand what I mean. His staffs are also fantastic. The bathroom is equipped with everything a mother of a newborn or toddler might need. You don't often find seating for toddlers or supplies for mothers in pediatrician offices. The office is run by caring people who provide excellent medical services.

    My granddaughter had her eyes repaired by this fantastic team of professionals. It was intense eye…read moretherapy but she was committed and she doesn't need to wear her corrective glasses. She still wears them to read and study but her freshman photo was her first school photo without glasses. This is long, but please know these people are the best. Her dad wore glasses he had fete surgery twice (70's), he still wears glasses daily.

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    I had an amazing experience at Dr. Feinerman's clinic. His staff is so friendly and knowledgeable,…read moreand he was very thorough in his consultation, during the procedure, and the aftercare. I would highly recommend coming here for LASIK. As someone very scared of anything having to do with my eyes, I felt very safe in his care and being able to see 20/20 is life changing!

    I got EVO ICL (Implantable Collamer Lens) done by Dr. Feinerman about 10 months ago and I'm…read moreextremely happy with the results! When I went in for a consult, I was unfortunately not a good candidate for LASIK. Dr. Feinerman suggested another procedure called EVO ICL (Implantable Collamer Lens) that I was a good fit for. Despite the higher cost compared to LASIK, I was totally on board. I scheduled my surgery appointment afterwards and I was given instructions on how to prepare for the procedure (I had to put eye drops in beforehand). The surgery center Dr. Feinerman used was in Tustin (Barranca Surgery Center). I had a very early appointment and I didn't have to wait too long. The procedure took what felt like 10 minutes, but could have been way longer (the anesthesia worked like a charm!). I had my sister drive me home, there is no way you should try to drive yourself home after getting this done!! Immediately after the surgery, my vision had a noticeable improvement, with sensitivity to light. Over the next 3 months, my vision stabilized and I don't have dry eyes as often anymore. Dr. Feinerman and his entire team were a pleasure to interact with. Totally recommend this place!!

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    Instagram marketing specialist Emily Ryu and fashion blogger Sophia Chang are both 20/20 after their LASIK.

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