Mel was one of the kindest and most trustworthy technicians I've ever worked with. What I appreciated most was that he wasn't the type to just say "I can fix anything" like some people do. He was calm, honest, and realistic, which actually made me trust him even more. He came fully prepared with all the tools he needed, explained everything clearly, and was extremely patient throughout the whole process. I had been really frustrated and overwhelmed dealing with my printer issues, and Mel was such a huge help. He was professional, knowledgeable, and had zero ego or attitude, just genuinely there to help. I'm very grateful for his help and would absolutely recommend him. 5 stars! read more

Great work, super easy to work with. Called in for a quote on our company printer received a quote within minutes printer is back up working great. Thanks again ! read more

Excellent service! Talked to Mel about problems with the ink replacement cartridges in my printer. He went way beyond my expectations in helping me reach a good resolution. Dan M. read more

Mel is Awesome! His analysis was honest and you could tell he knew what he was talking about ~ no bs. Thank you Mel! read more

The technician Mel who helped me is very professional and knowledgeable. Big five for him! Appreciated, Mel!

Excellent service! Very knowledgeable and spent the time to completely diagnose and repair complicated problems with our Kyocera copiers that the previous techs could not. Highly recommend! read more

Mel is a true professional. He picked the phone up when I called, and listened to my printer issue. He then offered a consult over video, if I sent what my printer was doing, to see if it was WORTH ME PAYING FOR A HOUSE CALL VISIT...can you believe that?! I sent it off and he responded in a timely and efficient manner. What sets Mel apart from the rest is his genuine transparency with his clients, which is a true gift in any service provider. So not only did he take his time to help me, but he also demonstrated his expertise, and told me to save my money and don't have him come out to look, since the parts that they do sell, if truly what he suspected may be the problem, are around the price of my printer. Honestly, I could not be more impressed. He truly goes above and beyond to ensure the satisfaction of his customers, and is trustworthy. I would highly recommend Mel, as his expertise and commitment to excellence are unparalleled. read more

Mel showed up within an hour of my call. He was honest about repair options and and more than fair with pricing. Will definitely recommend him! read more

If we could give more stars, we would. Mel promptly replied to our phone call. He scheduled our house-call in a timely manner. He arrived at the scheduled time. He went right to work. Troubleshot our 12 year old Laser printer (Brother HL-2280DW) and gave his honest opinion and proposed a solution. Sadly, the cost of the part and the labor to repair the paper tray feeder was not in the budget. He did show us the work-around. Infinite thumbs up! We will definitely be calling Mel in the future for all our repair needs. read more

i just called over for some advice on an epsom photo 1400 and they were so honest and kind, major props

After reviewing the results for Copier Repair options from Yelp, I contacted Scribe Tech. I am so glad that I did. Mel is responsive, honest, provides professional written quotes/invoices for his work, he is able to get parts very quickly, and he has been able to keep our older Toshiba copy machine working very well. Mel has reset codes, cleaned and performed general service, replaced parts, rebuilt parts, updated the software, etc. He is experienced and knows what he is doing. Each time we have utilized his services, he has communicated his timeline, cleaned the machine, and left the surrounding area spotless. He gives us heads up about parts that are starting to get worn, but is never pushy about replacing things until they actually wear out. We now call Mel for all our copier tech needs! read more

Mel was professional, prompt and efficient in repairing my HP printer. Highly recommended.

I was NOT happy. (also see update below). This world of used copiers, toners and copy repair is its own ecosystem with numbers that are unreasonable. I got sucked in by a flat rate of $150 for labor, regardless of actual time spent on the machine, plus parts. From there the estimate to repair the copier, for which i paid $1500, went up to $1080. I wish I had known that was a possibility before agreeing to the $150, because the end result was owing $150 and still having a broken copier. I felt a bit taken, so I looked on amazon, found a brand-new machine that can do everything these older ones can, for under $400. Now I am back in a world of reasonable numbers. Lesson learned. I spoke with Mel quite a bit, have no doubt he's a good repair guy and knows his stuff, but the numbers just DON'T MAKE SENSE. Update: Mel has declined payment. I am still willing to pay his fee, but he is upset with the review. He did clean and diagnose the machine. Also, the first person I contacted did not work on toshibas and referred me to Mel. I have changed my review up to 3 stars, but will not remove the review because people should know about this encounter. I'll reiterate that Mel does seem to know his stuff and is probably a good repair guy but explore all costs and options before committing to a large upfront fee. read more

We have an amazing copier/printer service technician named Mel. He has surpassed our Company's expectation in providing timely and fair pricing service. He's quick to help us in a jam no matter what day or time of emergency setvice is needed. He finds the parts, installs and even delivers same day quality service. I would highly recommend him. Charlene marketing director read more

Quick response and forthrightly diagnosed the problem with my consumer printer. This gentleman exemplifies small business excellence!

Mel was very helpful and professional. He provided a thorough diagnostic and was able to give us the answers we needed for our printer error/concerns. read more

I had to post an update....it's the least I can do. I have a large RUSH job that we're running. $7500 I came in to run it all day Saturday and Sunday so it could go off to bindery on Monday and deliver to the customer on Tuesday. Wouldn't you know it....after running half the job....the machine had an issue. So I called Mel on Saturday morning...(Sorry Mel!) and told him the situation. He didn't hesitate.....canceled his personal plans and came straight over. At this point, I'm thinking it's going to take a miracle. I'm screwed and so is my customer. (to be honest....they told me it was half the size it was.....so when I told them how much time I needed....and I got the files, it was double the size. Hence...me coming in Sat and Sun to make their deadline) Mel showed up and.....amazenley, diagnosed and fixed it in about an hour. Amazing because things of this nature usually require determining what's wrong and then ordering parts and then a follow up to install and finish. Mel saved my butt today! Thanks! read more

Mel has been great! Very speedy on arriving to take a look and fix our printer. Very personable & looking forward to keeping him as our Printer Repair Tech! Thank you Mel read more

Mel diagnosed the problem with the printer over the phone-confirmed w/ a house call....He know his stuff!

Cannot recommend Mel enough! Our printer at our medical office was starting to give us problems and with a quick google search, Mel was the first business to pop up. He answered the phone almost immediately and was beyond professional and kind. He was able to come out that same morning and tell us exactly what was wrong with our printer. After ordering the needed parts for repair, he was able to come back just as timely as the first time to repair the printer. Mel is reasonably priced, efficient, professional and very knowledgeable. We highly recommend Mel for any and all printer services! read more

At a time when good customer service is often hard to find, Mel provided me with excellent customer service in repairing my HP OfficeJet printer and its operating system. He communicated with me in a responsive and effective manner regarding his services prior to his visit to my home. He had a professional appearance upon his arrival, was prepared to do the promised work, and was efficient, courteous, and educational while doing the work to successfully repair my printer. I am very thankful for Mel's assistance and the way it was provided as such good customer service is hard to find during these challenging times. Based on my good experience, I would recommend Mel to others. read more

I usually don't write many reviews, but when Kudos are due, I pay up!! Scribe Tech was the 1st of 4 companies to respond to our request for a Color Laser Printer service company to service our printer which was long overdue for service. Mel contacted me within 30 minutes after I posted my request and after explaining that we had not had the machine services in like 4 years but now we were now experiencing troubles with a yellow tint on the outer edges of each page we printed, he said "No problem." Mel was able to come that afternoon. One of the things that impressed me the most, was his professionalism and the fact that he carried and used covers for his shoes before he came into our home office. He was very knowledgeable, got straight to the cleaning of the machine. His service rates were very reasonable and when he discovered that we needed a couple of rollers that were wore out, he promptly called his supplier(s) and was able to give us a quote and time estimate to complete the repairs. We accepted his quote for the repairs and in 2 business days, we were completely up and running without any issues. He didn't leave us High & Dry either. He said that the yellow tint issue was taken care of and we could still use the printer until the new rollers came in. Being a small Accounting/Bookkeeping & Tax Preparation business, we cannot afford to be without a working printer. Thank you Mel for your quick response and communication throughout the service/repair. I will definitely be referring you and your company to my colleagues and friends, and you will be hearing from us in the future when the need arises. read more

I had a great experience with Scribe Tech. Mel was super knowledgeable and had our printer working beautifully. It's so difficult to find help right now and he was able to help us immediately. Thank you, Mel, for your excellent service and for taking the time to help fix our printer! You are great! read more

Mel has come out and serviced our office printers twice in the last few months and was fantastic both times. Prompt, professional and friendly. Will definitely call Mel for help again. Thanks for your help today Mel! read more

Hands down excellent service. My all in one copier was looking pretty delicate and i wasn't sure who to call. Thank goodness Scribe Tech came to the rescue. Mel gave amazing service and was very knowledgeable of the parts that were needed to get my machine back up and running. Thank you! read more

Mel is amazing! Interviewed a couple of places but in the end I liked Mel! He gets business owners who need a repair, quite a price up front and to the point. Honest, clean and conscientious and even called to get the job done sooner than promised because the part came in early. He went over and above to repair and clean up our older model. We liked his work so much we asked for him to cover up the old because we are committed to the NEW! read more

I had an HP 2035 laser jet printer that need the paper feed roller assembly changed. The Tech came to my home the day of my call, installed the new roller assembly and cleared a paper fragment causing a paper jam in the upper single sheet feed tray. This cost $144 vs $190 for refurbished HP 2035 from Amazon (with no guarantee how well it had been "refurbished", plus four day shipping delay) or new HP 2035 current model for over $600. Great fix, fast solution. read more

I called him to help me fix my Samsung printer he responded promptly told me he knew what the error code meant Told me he can come by the next day on a Saturday showed up on time clean wearing gloves and mask shoe coverings took apart my printer fixed it did a great job. If you're having problems with your printer or your computer you should definitely call him he did a great job. read more

When my home office Brother Pro Series Printer/Copier/Scanner stopped paper feeding, I searched for a printer repair service in the Conejo Valley. One place was out of business, another didn't repair inkjet printers, etc. Or I had to schlep my heavy printer to a printer repair place in the SFV and expect 3 or 4 days wait. I found Mel, Scribe Tech, on Thumbtack. He graciously agreed to drive a distance with a small service charge. We discussed the problem and he brought the right replacement parts and fixed my printer in 30 minutes. His charge was less than other local service quotes. A+ service. So happy I found him. read more

Mel was able to set us up with a next day appointment and service our Xerox printer. He worked efficiently and even took apart the entire printer for us to diagnose the problem: a sensor that needed replacement. He ordered us the part & even offered to come back that same day to finish the job. With our schedule it worked better for the next morning & he was happy to accomodate. Printer is now up and running! I would highly recommend Mel to anyone needing an honest & reliable printer tech! read more

Would highly recommend Mel of Scribe Tech!! He was able to help me quickly and went above and beyond to fix our printer... got the part that day, installed it and returned the printer to us all cleaned up and working wonderfully! read more

We were in dire need of someone to service our Konica copier. Mel came first thing in the morning as promised. He found the issue quickly was able to go to cerritos and pick up the part and had the copier back in service in less than 2 hrs after being out of service for 4 days and no one wanting to service our Konica copier. We will be using them in the future most definitely. I highly recommend them. Thanks Mel!! read more

Mel came out to my company's office a few months back and we have nothing but praise for his work. Our copier decided to conk out on us and we needed it fixed ASAP. When reaching out to different vendors, Mel was the only one quick to respond, reasonably-priced, and competent for the job. He is very very knowledgeable and we felt we were in the best hands. Thanks again ScribeTech! We definitely will be using again in the future! read more

Had trouble with the print quality of my Canon Magnify inkjet printer. Mel stopped by the house to troubleshoot my printer issues, and got my printer printing again. Quite pleased with Mel's quick response and the results. Very reasonably-priced. If you are having problems with your printer, I'd recommend you give Mel a call. I will. read more

Scribe Tech is Awesome. Mel came to my home; let me repeat that---Mel came to my home! And for $75 he fixed my Canon 620 Pixma. He was prompt, polite, efficient, and informative. I highly recommend Mel Venegas and Scribe Tech!!! read more

Mel was great. He looked at our donated copier and helped fix it within our pricing limitations. He also agreed to come back to check out our laser printer when we are able to. Turns out we had some things in common, too....so professional and personable. Good combo. read more

After being shafted by another repair company, I went searching for an honest company. I found Scribe Tech online with great reviews. Wow, what a difference. He was so professional. He was up front about all costs. He showed me everything that he found that wasn't working properly. I would highly recommend Scribe Tech to everyone. read more

Mel is our service tech and he provides excellent service. When we have a problem, he arrives within 45 minutes. He has a great attitude and is always so helpful. read more

I contacted Scribe Teach and within a day Mel came to our business to fix two printers. He was very professional and polite and did his job without any hassle, fixing the machines asap. One of the printers needed a whole drum so he called a handful of people until he found someone that could ship it in from Arizona. It arrived in a couple days and he came back to install it leaving the machine as if it was brand new. Definitely recommend! read more

rapid verbal response. rapid in-house response. rapid repair. rapid secondary repair. cost as advertised. will use again. will recommend. speed is important to me as i invest in options! read more