Just when I thought this location couldn't get any better, they once again exceeded my…read moreexpectations! I had a large package to drop off and was assisted by Ali both over the phone and in person. From the very first contact to the final drop-off, everything was handled perfectly. Ali provided clear, concise instructions and truly went above and beyond to help with my oversized item. His professionalism, kindness, and attention to detail are unmatched. This location consistently delivers exceptional customer service, but Ali in particular stands out. He is caring, efficient, knowledgeable, and genuinely invested in helping customers. It's rare to find a business that feels this trustworthy -- I don't even feel the need to ask for a receipt because I know I'm in good hands. As a small business owner, having a dependable place for shipments is invaluable. They also accept pre-labeled Amazon returns incredibly easy -- especially compared to the long lines at other shipping stores. This team is an absolute asset to the community, and Ali is a huge reason why. Highly recommend!

I get my items delivered here sometimes and I wanna let you all know that Ali is such a very nice…read moreguy. I requested 7 - 49ers ID holder and it was there within a few days. Awesome service!

Great place to get things notarized! Everyone is pretty helpful and nice. Service is quick as well.read more

Great service for all your shipping needs. Fair prices when I shipped some expensive items. Also a…read moregreat location to drop off Amazon returns or make some photo copies.

Always Amazing Service! I love coming to this Postal Annex…read morelocation -- Michelle and Jesse always take such great care of me! They're friendly, patient, and super helpful every time I stop by. Whether I'm shipping a package, printing something, or need help with paperwork, they always make the process quick and easy. Thank you both for consistently providing excellent customer service!

Such amazing service! I brought in an abstract art project to be laminated! He was so calm and…read moreworked with us to get the job done! He had so much patience! I couldn't recommend this postal annex more!!!!

Kai was simply amazing! Thank you for taking me in as a walk in for services. Her handwriting is…read moreamazing too! This facility is lucky to have someone like her!

This is such an amazing location. The customer service is outstanding. I had additional amazing…read moreservice and wanted to recognize Jessica who gave me great information on my returns and my items being mailed she went above and beyond very considerate also very time efficient and empathetic. She is awesome and an asset to the company. Please recognize her. It's also a great location I always get everything done here!

It's always been a good place to ship goods from, and other things like printing. I only ever had…read moreone issue there and it was not the store's fault... and I eventually got my package back

First impression wasn't great as the printers looked like they haven't been wiped down since they…read morewere purchased 10 years ago and carpet was full of stains. Had a QR return, so the guy at the counter scanned and as he he was processing the return, an older lady with braids came around from the back after hanging up a call on her cellphone and said "You're gonna have to pay $1 for him to tape that for you" I've never been charged at any other franchise. Then while I'm waiting for my bag to get taped, an elderly woman is asking for help making a copy and instead of helping. The same lady standing behind the counter, 3 ft away, yelled at the woman the instructions on how to make a copy instead of just helping her. Other franchises are way cleaner and helpful. I only spent a dollar, but I'd rather spend more on the gas to go to a store that wants to help their customers instead of making you feel like a bother

John & Nick at Postal Center USA were a big help for me today. I had an oversized return that they…read morehelp me get packed up and shipped at the most affordable rate available. The new ownership has updated the aesthetics inside this local mail center. They offer many services to the community like, private mailboxes, passport services, shredding, notary and offer rates from all the major shipping companies around. They take the extra step to offer a great customer experience. I will continue supporting and recommending this small local business.

I called this location to ask a simple question about my U-Haul reservation after there was a…read morechange made. The woman who answered the phone was extremely disrespectful and unkind. I was just looking for clarification, but she clearly seemed unhappy and treated me like an inconvenience. Customer service matters, especially when people are already dealing with the stress of a move. Management should really reconsider who they're hiring and how they're representing the business.

*Rating the Photo service *…read more Have ordered a few photo prints and they always look fantastic and print quickly. Everyone in photo service is super friendly. Will continue using for bigger printing services. I've looked at a few places for printing services and Staples seems to have one of the best prices.

Went there to get a printer cartridge. Online it said they had like 10 cartridges. When I got…read morethere, nope, they had none! Zero! Nada! I guess they can't count. Blame management. Inventories are supposed to be done but I guess whomever runs this store never graduated from the 6th grade and can't do a physical inventory to compare what they should have with what they actually do have.

I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

Great customer service. Last week I needed a statement…read morenotarized and I was in & out within 15 mins. Yvonne is a sweetheart, very friendly and down to earth. Made the experience very pleasant. This is my go-to spot now.

The staff here is great. We have used this printer since 2018. They have done large orders for us,…read moreas well as smaller orders as well. The last time we use the services both times we use Justin as our contact person. He is a great technician and he has a reputation for having great customer service. This time I worked with Ken and he was very customer service oriented as well. What I like about this printer is that they have the ability to give you estimates of how much you are , expecting to pay, they give you options when it comes to print style and design, and they are very upfront and honest with you about outcomes of your project. You can do all of this on email with them before you even have to visit the store. When you visit the store, you've already sent your print job to them on email. You just might need to drop by to drop off materials like specialty invitations, which was our project this time. I appreciate that Ken verified and sent proofs of our printing job on email for us to have a look at before we approved the final project version. Overall, Ken is a great printing technician and expert. His patience with our event team was awesome. The rest of the staff is very customer service oriented too. I recommend Copy-It La Mesa, CA!

The best service, great quality, and very good prices. It is…read moreso nice going into this copy place because they can do pretty much anything you need and they're very kind when talking with you. They helped me to get the exact service I needed.

Great service provider,,,,Customer Service is so good convinient and satisfaction guaranteed for…read moremailing and packing,,,,,

Thank you Jessica and Quinton for always being so amazing and positive. We come for our business…read moreneeds daily and it's always a pleasure seeing them daily !!! Don't go anywhere else they will take care of you no doubt