I've always had a great experience at this post office - the wait is always short and the team…read morethere is proactively helpful and responsive. I'm almost always able to find a parking spot there too

Vicky is the rudest post office worker I've ever dealt with she needs to be fired would not accept…read moremy package or give me solutions on how to solve the problem instead she just denied me service. Telling me they could not provide the prepaid label even though I had the item packaged and even came in with my own roll of tape.

I recently had an appointment here to obtain a new passport and the process was quick! That's…read morebecause I came prepared with the required paperwork/documentation to apply for an adult passport as well as report my old one lost/stolen from over 15 years ago. If you're not prepared or have the proper documentation with you, your appointment may be rescheduled. You can also have your photo taken here which is an additional $15 that I didn't mind paying just for the convenience of it all to have it taken care of in one place. It's really up to you and your preference. Overall, I was in-and-out in a matter of 15 minutes. Note that the mail/pickup area office is small and there is no real sitting area to wait except for one chair. The entrance to the parking is narrow so be careful when entering because only one car can pass through at a time on Fern Ave to get to the parking for the mail/pick up/passport office.

I've had several issues over the last few years but this one takes the topper which is making me…read morewrite this complaint. Why are you hiring delivery drivers that steal or lie. I was outside my house yesterday yet my package never arrived and yall said it was impossible to deliver to the address. That makes no sense when road wasn't blocked off and there's nothing blocking our driveway or front of the house so how was the package not able to be delivered other than your employee straight up lying and or stealing my package for themselves. I was outside my house from 4pm to 4:30 waiting and supposedly the person tried dropping it off at 4:16. You need to do a better hiring process on your employees. So either you hire liars or you hire people that steal one or the other. Also just for the information this also isn't a sign for package. So truly makes no sense why it couldn't be delivered other than the employee lying on documentation

Estelle is absolutely awesome! She totally deserves a pay raise. After the other post office…read morewouldn't let me turn my package in, she processed my package in less than a minute! The world needs more people like her

This PO is close to where I live so I do come often but if you are not close by I would not suggest…read moregoing to the PO on third Ave, since it is bigger and has more workers. This office is super small and almost always there is only one postal worker, a few times there was no one attending. There has been a few times where they disappear to the back and no one attends. It has happened to me twice, where we were left standing in line for over ten minutes. The service is slow but they do have some workers who are very friendly and some that are very grumpy. Overall If I didn't live so close I would probably not go to this one.

I stopped by to drop off a few packages. First, the parking is very small, with half of the spaces…read moredesignated for handicap parking, so parking can be a bit tricky. It has been years since I'd walked into this post office, and I have to say I was pleasantly surprised. I stopped in at around 4pm and loved the convenience of self-service kiosks. All I had to do was scan my QR code and it printed my shipping label. I will say, the first machine wasn't working which caused a little frustration for some. The scanner did not scan but entering manually did work. The second kiosk worked and I was able to print my label and drop off my packages pretty quickly. For quick drop-off or shipping label printing, I think this place is pretty decent. The parking isn't great, but the ease of getting your postal needs taken care of makes up for it.

NO PARKING. Self service scanner doesn't work. They want you to type in all label numbers and they…read moreit erases all your packages after 10 mins of work. Line is at least 30 mins long inside yet parking lot says you have a 20 min parking limit. Horrible. I didn't even get my packages sent and now I have to go to a diff post office and delay my sales by a day. This is an ongoing problem I was told by other who also left not able to mail out their packages today either.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I'm writing this review after several negative experiences at this location, but today's…read moreinteraction was concerning enough that I feel it should be formally documented. We visited today at approximately 4:25 PM to drop off three packages. From the moment we arrived, the overall level of professionalism was disappointing. There was a long line, yet employees appeared disengaged, leaning on their hands while assisting customers and moving extremely slowly despite the number of people waiting. When we reached the counter, the representative assisting us was wearing a gray sweater over his USPS clothing and did not have a visible name tag, so unfortunately I was unable to identify him by name. I asked him a simple question regarding a separate package worth over $100 that was dropped off at this exact location on September 9 at approximately 1:30-1:45 PM. Because the self-service option was out of service that day, the package was placed in the designated drop-off area near the service counters. As of today, the tracking number still shows no record of the package being processed or scanned. I asked what could be done to locate it. Instead of showing concern or explaining the appropriate process, the employee's demeanor immediately became defensive. He handed me information for another USPS location on Fern Avenue and simply told me to call them because "they'll find it." I explained that the package was not dropped off there--it was dropped off at this location. After I asked about the missing package, the interaction noticeably changed. One of the packages we were dropping off today was in a reused Amazon box that had a battery-related sticker on it. The employee told us he could not accept it with that sticker, which I completely understood. I removed the sticker and presented the box again. He then refused it because some white residue from the removed sticker remained on the cardboard. There was no barcode or readable battery information left--only residue. I repeatedly tried to comply with every instruction and remove anything he pointed out, but each time there seemed to be another reason the package could not be accepted. His tone became increasingly condescending, including telling me, "Look at me helping you," while I remained polite and told him I was simply following every instruction he was giving me. The interaction felt unnecessarily adversarial, particularly because the change in demeanor happened immediately after I asked about the package that went missing after being dropped off at this location. At the end of the transaction, we selected the neutral rating on the customer feedback screen rather than a negative one. The employee even made a gesture in response to that rating, which made the interaction even more uncomfortable. When I asked for the manager's name, I was given a name that sounded like "Lilo," but no title or additional information was provided, so I cannot confirm whether that person is actually the manager. This is also not the first time we have experienced condescending treatment at this location. My wife is still learning English, and when she has asked questions here in the past, employees have spoken to her in a way that she has found dismissive and condescending. I understand that USPS has packaging and shipping regulations, and I have no issue complying with them. My concern is the lack of professionalism, the way customers are spoken to, the apparent change in treatment after raising a legitimate concern, and most importantly, the fact that a package dropped off at this location on September 9 still has no tracking activity whatsoever. Customers should be able to ask where their missing property went without feeling that doing so will negatively affect the service they receive afterward. I hope management reviews the September 9 missing package, today's approximately 4:25 PM interaction, and the customer service practices at this location. We are simply asking for professional treatment and help locating a package that was entrusted to USPS.

Worst experience ever me and my wife dropped off a package to be sent and they were very rude and…read moreunprofessional, they rush my wife and questioned her so may times about the content of the box in a rude way she had to speak to 3 diferent clerks and she had to explain to each one of them at the end we left unserting if our package will arrive to our love ones safely.

USPS have been losing my mail for years. Recently it was a payroll check for $1200.00 that was…read moreplaced in the wrong mailbox, the check was stolen and cashed. I made a report and have to wait a year to get a replacement. Packages and most recently a document from the DMV were lost. Absolutely unacceptable. I don't know what's happened to the US postal service but it should only be allowed to deliver junk mail

The postal workers are friendly and polite. This is the USPS…read moreI always use to mail my packages, certified mail, priority shipping, express mail. Love their their customer service. Very helpful. They keep the mailing supplies in orderly manner.

Everyone at the counter is fast and friendly. This location is much quicker than the Chula Vista…read moreoffice. They even have a self service station which I just learned to use. Highly recommend this location for short wait times and great service and parking.

My boyfriend and I recently moved to Otay Ranch-Chula Vista from Mira Mesa and we glad to find a…read moreUSPS near us. Compared to the one in Mira Mesa, I recommend this one 100%!! I understand what the negative reviews are about, but as long as you are patient and are willing to wait because they do get busy at certain hours of the day (which btw is ALL post office). I went today yo drop off a package and to confirm my change of address and the lady that helped me was super nice and it seems like the rest of the front desk were nice as well. Please don't just assume based on the reviews.

I have experienced multiple instances of packages not being available in my PO Box when expected,…read moreonly for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for.

I stopped into this quaint little post office to buy stamps to mail some cards. I was the second…read moreperson in line. Service was quick, and the staff were friendly.

postmaster is extremely rude. The carrier refused to deliver mail because we have a barking dog…read more Then because we have a gate. The same gate we have had for over 30 years. We have no dogs and never have had. Service has been off and on since July. Haven't received mail delivered in over a month. Tried calling. Absolutely no answer. We have had packages returned to sender as not picked up when we have never seen them delivered. We went into the PO to discuss with postmaster twice. Very rude and yelled at us and when we yelled back about his rude tone he said he was calling the police. We are super senior and in 30 years have never had an issue like this. He needs to be fired asap. refused to give us his name. still not getting our mail delivered.