They are ONLY open till 2pm on Saturday, not 2:30 as I read here. Wasted my time going!read more

I've always had a great experience at this post office - the wait is always short and the team…read morethere is proactively helpful and responsive. I'm almost always able to find a parking spot there too

Had called about a missing package, very important stuff in there. What really got under my skin…read morewas how it was delivered to the "front desk/reception/mailroom" I checked all 3 & still nothing ! But better yet, it was signed for...by my name. So someone or some mailman had the audacity to sign for me using my initials, and it came from a mailman on my route near otay mesa. Be careful what you order here, the amount of time it's taking them to "investigate" is getting me worried about their honesty. I worked at the post office before, all mailman aren't so nice as they seem & it's very easy for managers to know exactly who mailed a route any day of the week, it's literally in the system & on paper.

Went here for a first-time passport application and photo last Friday. Make an appointment online…read moreat UPS because they only do walk ins as soon as they open on Fridays; and those are 1st come 1st serve! Unfortunately, I'd forgotten my money order at home. Luckily, Mirian was so incredibly helpful and energetic and let me pay for the passport fee with my debit card. In total it was about $182.35; $130 for regular passport book and regular service, $15 for photos, $2.35 money order fee, and $35 for execution fee. The photo quality was superb; l looked like my usual self and wasn't washed out like some other places make you look. I was in and out within 30 minutes -- insanely good!

For the past few weeks I've been contacting this PO regarding how they just leave packages right…read morebelow my mailbox. Their response ' mail carriers are no longer allowed to get out of their vans' they're not responsible if it gets stolen. They're recommending you to get a safety box at the PO for a price of course. If you don't want your packages delivered like that. Why should I have to pay more for their services? It's their fucking job to deliver my mail and packages

March 09, 2026. I arrived 10 minutes before closing and the doors to the cashier were locked with a…read morechain. The cashier told me she couldn't take me or more people because she had to leave at 5pm, it is ridiculous! If the hours say 'close at 5pm" then lock up at 5pm. It's beyond frustrating when you get off work at 4:30pm everyday and need to send important mail to a government facility!

Had to go back to send some documents via registered mail. I did it on my lunch break so I was on…read morea time crunch. Luckily I was able to find a parking space up front. I get in at 12pm and there is about 5 people in line and only 1 person helping in the front. This seems like the norm now. The line moved very slow and it seems they are pushing to use the self service section more and more now. Years ago I enjoyed coming to this post office. Always had a bunch of employees up front and the lines moved pretty fast. I don't like the upgrades at all. They got rid of more workstations up front and normally just 1 or 2 people helping. Used to remember 4-5 at all times. At least I was surprised by the cost of my envelope going out. When adding up costs I got $16 to $20 for certified and registered. When I got finished it was just $11 for both. I had to ask if she got everything added in and I guess it's cheaper to do both at the same time.

I've had a serious problem with this post office recently. I have been lied to, ignored, and…read moredisrespected by staff and management. This started when I mailed a certified letter that was never delivered. I was promised I would be contacted to explain what happened and how it would be fixed. That never happened. Those promises were lies. I went in person to speak with a supervisor and waited over an hour with no explanation, until I had to leave because I needed to take my medication and handle other responsibilities. I filed a complaint with the Inspector General, and only then was I contacted and told to come back the next day to resolve the issue. I sent my wife instead. Supervisor Alfredo personally promised me he would handle it and have the certified letter delivered that same day. Once again, that promise was not kept. Alfredo was nowhere to be found. My wife and others waited over an hour while he was repeatedly called over the intercom. He showed no concern for people's time, including elderly customers or those who may need to leave for medical reasons. Eventually, after more than an hour, my wife was helped and had to pay again for another certified letter. I don't wish this level of service on anyone. With the same management in place, this post office will continue to disrespect customers because there are clearly no consequences.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I dropped off a pre-paid labeled package at this location on Monday, May 4th at roughly 4:45PM…read more It's been a week and still - no scan - no delivery. I wish I had waited for receipt as I have done so many times before. I will never make this mistake again. A very costly error.

I sell stuff online and frequently visit this post office. At the beginning I did notice that the…read moreemployees weren't the friendliest but when I started greeting them and connecting with them more, they turned out to be very nice and helpful! The lines are normally long so I wouldn't wait until closing time to come in or they will close the door on you. Overall a good experience!! USEFUL TIP : To avoid losing packages always ask for a receipt and take a picture of the stuff you are sending. There is always an option to buy insurance as well.

Worst experience ever me and my wife dropped off a package to be sent and they were very rude and…read moreunprofessional, they rush my wife and questioned her so may times about the content of the box in a rude way she had to speak to 3 diferent clerks and she had to explain to each one of them at the end we left unserting if our package will arrive to our love ones safely.

My second time here I need stamps and pick up some for my…read morefriend too Very nice and quiet here Very easy to stop and pick up here Parking was good this morning I was the second person here and quick service Very polite too

My visits in the past week have been very good. The front window staff has been very great at…read morecustomer service. Of note is today's visit with Jocelyn as my Window Staff. She was very knowledgeable and she even reassured me that the postage that I affixed to my mailing item could be credited towards my final balance; I added Certified and Return Receipt. She was very good about being knowledgeable about the postal products and it was a wonderful experience. I will continue to come to this location. There was no line and the place is clean and well organized.

My boyfriend and I recently moved to Otay Ranch-Chula Vista from Mira Mesa and we glad to find a…read moreUSPS near us. Compared to the one in Mira Mesa, I recommend this one 100%!! I understand what the negative reviews are about, but as long as you are patient and are willing to wait because they do get busy at certain hours of the day (which btw is ALL post office). I went today yo drop off a package and to confirm my change of address and the lady that helped me was super nice and it seems like the rest of the front desk were nice as well. Please don't just assume based on the reviews.

Apparently I have a "unsecured delivery location". I clearly requested for it to be redelivered on…read morea Wednesday so I was home if the knock on the door. They never came and on Saturday i got a message saying they sent it back to the sender.

I stopped into this quaint little post office to buy stamps to mail some cards. I was the second…read moreperson in line. Service was quick, and the staff were friendly.

postmaster is extremely rude. The carrier refused to deliver mail because we have a barking dog…read more Then because we have a gate. The same gate we have had for over 30 years. We have no dogs and never have had. Service has been off and on since July. Haven't received mail delivered in over a month. Tried calling. Absolutely no answer. We have had packages returned to sender as not picked up when we have never seen them delivered. We went into the PO to discuss with postmaster twice. Very rude and yelled at us and when we yelled back about his rude tone he said he was calling the police. We are super senior and in 30 years have never had an issue like this. He needs to be fired asap. refused to give us his name. still not getting our mail delivered.