I have experienced multiple instances of packages not being available in my PO Box when expected, only for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for. read more

Extremely Disappointing USPS Experience I am extremely frustrated and disappointed with the service and handling of packages at this USPS location. I had a package that contained only craft charms and beads absolutely nothing perishable. USPS disposed of the package and claimed that it contained perishable items. I filed a claim to have the situation investigated, but my claim was denied. I later received a phone call stating that my package may have been damaged by another package containing "hazmat" materials. Despite being given that explanation, my claim was still denied. What makes this even more frustrating is the denial letter I received. It stated that USPS records indicated the package "was delivered as addressed." How is that possible when the tracking information clearly showed that the package was "disposed"? These two records completely contradict each other. I have also had repeated problems with packages that I drop off in the USPS drop-off box. The packages are often not scanned, and I receive no tracking updates afterward. In one particular situation, I dropped off a package and waited two weeks without receiving a single tracking update. I eventually went to the post office and asked a clerk about it. I was simply told to wait a couple more days for the tracking information to update. I did exactly that, but even after another two days, there was still no update. This is extremely frustrating, especially for someone who regularly ships packages. I understand that mistakes can happen, but what is unacceptable is the lack of accountability, conflicting information, and difficulty getting a clear and accurate explanation when something goes wrong. I should not have to constantly worry about whether my packages are being scanned, properly handled, or even accounted for after I drop them off. And when a package is disposed of, the explanation should at least be consistent with the tracking records. Very disappointing experience. USPS needs to seriously improve package handling, scanning, tracking, and customer service at this location. read more

Great people have retired from this place. The ones who stayed behind seem to not like their jobs- customer service. What a concept!!!

I had a very disappointing experience at this post office. When I arrived, there was already a long line. As someone who is new to shipping items, I was unaware that a specific mailing bag was required. After the employee had already printed my shipping label, she informed me that I needed to use a different bag. I noticed the bags were located only a few steps away and asked if I could quickly grab one since my label had already been printed. Although she initially said yes, she then told me I would have to get back in line. When I explained that the bags were right there and that the label had already been printed, she responded in a rude manner and told me to "hurry up and grab it." Throughout the interaction, she also made unnecessary comments such as, "People come to the post office not knowing what to do." I understand that employees deal with many customers, but there is no reason to be disrespectful to someone who is simply trying to learn the process. Customer service should be professional, patient, and helpful, especially for first-time customers. This experience left me feeling unwelcome and frustrated. read more

Apparently I have a "unsecured delivery location". I clearly requested for it to be redelivered on a Wednesday so I was home if the knock on the door. They never came and on Saturday i got a message saying they sent it back to the sender. read more

US Post Office - Post Offices Near Me - Chula Vista, California

I rarely mail things so it's kind of awkward for me because I have no clue as to what I'm doing. But every single time I've been, the people working there have been super nice and helpful and didn't make me feel like a total idiot. So Thank you for being so helpful and always with a smile! read more

I like this US Post Office location. Here's why. It has: A giant lobby, open after hours with 3 large mail/package drop slots inside Drive-through letter and small envelope drop boxes outside Automated do it yourself postage meters Well stocked supplies Lots of parking Unlike many of the reviewers here, I have had no unpleasant interactions with the postal workers. I print my postage online and I only come here to drop packages off and occasionally get free priority mail boxes. read more

US Post Office - Post Offices Near Me - Chula Vista, California

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This rating is for the carrier who remembers me, who brings my mail to me when I am having difficulties. I don't know his name, but 2204 Huntington Point Road in Chula Vista is part of his route. Great guy. Helpful and friendly. read more

My boyfriend and I recently moved to Otay Ranch-Chula Vista from Mira Mesa and we glad to find a USPS near us. Compared to the one in Mira Mesa, I recommend this one 100%!! I understand what the negative reviews are about, but as long as you are patient and are willing to wait because they do get busy at certain hours of the day (which btw is ALL post office). I went today yo drop off a package and to confirm my change of address and the lady that helped me was super nice and it seems like the rest of the front desk were nice as well. Please don't just assume based on the reviews. read more

I've been waiting for my Amazon packages to be delivered from this awful carrier for two weeks one of those packages being for my daughters nutrient deficiency which can't be bought over the counter. They did a "first attempt no safe location available". We have Amazon lockers... usps has parcel lockers at the mailboxes.... My front door is not guarded by a dragon... I scheduled a redelivery long ago. I wish I could cancel the order but I can't because it has "shipped". And I'd love to just go pick it up but my autistic child will scream the entire time there. Maybe I should go. read more

Actually serenely efficient, organized, and friendly! Had a very positive experience here on a Saturday morning when inquiring about a missed delivery to my home. Nice to know I have a great local office. read more

US Post Office - Post Offices Near Me - Chula Vista, California

USPS is a mess, their employees stated Delivered even it is not, then they even lie saying they put it in mailbox, the package is huge how can it will fit the mailbox, the Director of Post Office should be fired and abolish and replace it with Private Carrier that will do good, everything now in goverment is a messed read more

9/26/23 There was a woman, I didn't catch her name, she was older and I think her name was Mariela or something like that. Her two interactions with two customers were really concerning. 1. A woman came in with a Shein package to return and she was confused needing to pull her her QR code. She was clearly seeking assistance and the postal worker told her "Well maybe if you actually read the directions you would know how to do it" with an obvious attitude. Extremely off putting. 2. There was a mom in there with 2 young kids that was trying to go as fast as she could to get everything packed and situated. The worker kept shaking her head and rolling her eyes. Sis was rude and its not okay to treat people like that. That behavior was off-putting especially because she then shifted to trashing the young man that was handing out packages because she assumed he was doing something that the wasn't supposed to do. If he's a junior person still learning and that's rhe example that he has to go off of, its not doing the general public any favors. Her child like behavior wasn't appropriate or appreciated. read more

My experience was great but I couldnt help and notice that the blonde lady with glasses at the front helping is SO rude to customers. She is not at all nice, she interrupts, seems to be in a rush, has no patience for customers who dont speak great english. I was in line waiting my turn and I could hear her rude comments towards the lady she was helping. I have no clue why they have her helping customers, so ridiculous. read more

I sell collectable cards and love going to this location. The staff is always accommodating and nice, and i've never had any difficulty receiving or sending packages. Note; these are expensive items too, always in the $500+ range for a couple cards. Sad to see the care the post office gives be scrutinized by the rare few with strong negative opinions. read more

worst service ever, change front counter staff been there to long and dont care about others...

It's 8:41AM, this place is still closed. And there's a long line. This is where our hard earned tax dollars are going to pay lazy people who don't care for the good jobs with benefits. This is what's wrong with America these days.... UPDATE, as im standing here, the girl at the cash register is rolling her eyes and giving an attitude. One person working while there's a giant line out the door. read more

US Post Office - Post Offices Near Me - Chula Vista, California

Gloria in the front desk was amazing and helpful . I appreciate her quality of customer service

I went on January 1st not expecting the best experience so I gave them the benefit of the doubt. I have been here many times before to ship out packages, both by going up to the workers to get it scanned and putting it directly into the chute. It is reassuring to watch my packages get scanned right in front of me but sometimes it is not worth waiting in line for, leading me to opt to just leaving it in the chute. It is not a surprise that there was no one working on the first but I did look up their hours and it said the usual "holidays may affect these hours." I took my chances and still drove over there. At first the entrance door was locked but then I tried the exit door which was unlocked. Upon trying to open the chute, it was not opening. I look over at the other one they have and it has a sign saying "not in order." Therefore, I had to drive to another USPS. It was the same deal over there where I entered through the exit door and there were no workers but at least I was able to drop my package off in their chute. Waste of time. read more

Absolutely one of the worst locations. Horrible customer service and management. The prisoners run the asylum and nothing ever changes. Staff are rude mostly out side of one of the mangers and I can't believe this is my only choice. read more

Uff these guys are loosing my packages like no tomorrow. Spoke to the manager who was just being defensive and rude. Now ,whenever I see usps tracking number I just mentally prepare myself that my package might get delivered or might get lost. There is 50/50 Chance lol read more

Good apples and bad apples at this place - sadly the stereotype holds true about postoffice workers, sadly they forget they are employed and have a federal job. I will now call out names. Came her this morning to handle my pobox and well what an experience. It was bad customer service is 0 out of 5, are employees noce? Plenty of bad apples who give off BAD VIBES ENERGY. Even asking what I needed to do to complete my transaction the person helping was horrible. If you hate your federal job so much quit. Don't bother asking to speak to a manger it's like eating shit. Good balue? - all prices are the same thrpughout all usps office so no. read more

All the reviews about this post office are actually true! Their customer service is extremely unacceptable I wouldn't go back even if it's a 5 min drive from my house. I stood in a very long line only to be turn away without checking the measurements correctly for my box! And to make matters worse the lady was rude to me for no reason when clearly she was wrong cause I had the correct measurements for my box, I went to Bonita post office and they accepted my box to be send off!...Bottom line don't go here at all! read more

US Post Office - Proof that I was right! - Post Offices Near Me - Chula Vista, California

This is the worst post office to go to in the area. Highest rate of lost packages. Most of the workers are cranky and hate their jobs. Absolute garbage customer service when this is a government business to serve people & fulfill their shipment needs. Bonita is much more helpful and only a few miles away, would highly recommend using them instead. Also, I was almost scammed by one of the cashiers trying to charge me more than the needed rate. I would talk to a manager but the management sucks just as bad as the customer service. read more

I'm trying to get resolution for two lost packages and keep getting the run around. I opened claims online and they get closed without any resolution. When you call they tell you to go speak to the local post master. Manager at this office is rude and has zero customer service skills. One package has been lost since last July and was international. Postage was just under $100. No resolution!!! Second package I sent with pre-paid postage label and handed to local clerk. She handed me receipt and two days later the package was delivered back to me. I drive it to the post office again and now they cannot locate it. Tracking shows it was delivered to MY HOUSE. Terrible experience and our money for shipping and products. read more

I have coming here for over 15 years. This post office always has very good service. The lines are handled professional & expeditiously. My PO Box is here and I sometimes have a long drive to get my mail but I don't mind. I wouldn't change it. The building is clean and safe unlike some other post offices with ugly exteriors. read more

US Post Office - Great Post Office - Post Offices Near Me - Chula Vista, California

I come here from time to time to do mail. I don't have any problems. This is a clean looking post office as it should be considering the area. With Covid now expect a line out the door because of all the social distancing rules. The turn out of here is funky with a winding driveway out. You can only turn right on the exit and basically need to do a u turn if you need to get back on to Telegraph Canyon Road. That's probably my only gripe. read more

An absolute disaster for a post office. The mail carrier on my route is extremely busy and made up some stories about the conflict with my son, and claimed that his safety was in danger so that he would not pick up from my place and all the managers decided to side with him. I would never hear my story and they was elevated And I was told that I would be called back and no one ever called us. We are not receiving mail at our door and we're not getting the mail picked up and there is no resolution. Horrible customer service, horrible management and there's a reason why you got two stars out of five. I believe it is may be less than a star because I have no choice but to leave one star when I would love to leave a zero I am really sorry, but that's where my post office nearest me is when it comes to customer service or lack thereof. read more

Staff has been very very helpful. During this difficult time and even before covid, the employees here make sure you're well taken care of! Jester and Ed are amazing! Just putting their name out. I'll be giving them gift cards soon.. haha read more

Worst post office ever! I have a PO Box here and at least 40% of the mail is lost. I receive a notification daily from USPS with scanned copies of the mail that's coming in for me, well almost half never make it to my box. I spoke with an employee and he dismissed me saying I had to read the disclaimer at the bottom of the notification email indicating that mail could take up to one week to arrive. Well, I had read the fine print I only inquire after 10 days. They've lost important mail from state agencies. I also get a lot of mail from the prior user of the box, and even though I cross out the names and wrote "not at this address, return to sender" the post office puts it right back in my box. This is seriously the worst federal entity ever. I can't imagine getting any worker. read more

I absolutely loath this place and the people who work here. Worst customer service ever, always. I have a p o Box here and continue to have non-stop issues with them not giving me a key to be able to pick a box that might come in. Which is rarely ever. But when they do I'm constantly having to take time off of work to pick up a package they could have put a key in my box to get from the larger location. Wait in a very long line because they choose to not allow customers who have boxes to go up to a window that used to be for pickups specifically you have to wait in line with others who are mailing things out which typically only has one worker and another randomly coming back. It is obnoxious to say the least how they have it set up and I think it is solely to mess with people so they get entertained. I want to pay extra for this "special treatment" as the worker said to me. My husband works out of town a lot and I work from 6-6 daily so please tell me how me paying close to $100 a year and requesting for them to stop making me go into their line and giving me a key for a box...even if it's days after the package arrived, once a box is free please place my items in one for me to obtain. Why is this not able to be accomplished? What is wrong with people and their customer service skills not being taught before they take a job? Disgusted by these people. Today is Monday, October 14, 2019 and it's not 5 pm. But they are closed? Is it a holiday? I'm confused.... read more

US Post Office - My complaint online. - Post Offices Near Me - Chula Vista, California

I'm vert disappointed with this business. 5 times this year I did not receive my billing statements. My credit score has plummeted because of this post office. FYI if you live in the area keep up with your billing statements because this company loses mail. read more

There should be a no star option. This place is the worst. The employees are incompetent. I have a PO BOX here with two signatures on file and for some reason they still don't know how to put my mail in my box. Also, they have an employee here by the name of "Ed" who's a complete ass whenever he answers the phone. The few times he's answered he's rude and has no customer service skills. Your specific post office messes up and you're rude to me? Get a new job if you don't like it. I wasn't rude to you so don't be rude to me. Ed should not be allowed on the phones or be allowed to deal with customers. Ed sucks! Don't be like Ed! read more

Wow! Unlike the other reviewer, I can't agree with many of her concerns... But everyone is entitles to their opinions, right? Although, today's shipping options are abundant (UPS & FedEx) and convenient, I wanted to give the good old boy & girl's in blue my business for this day. Plus, in today's economy USPS seems to have the best & competitive shipping prices. On this day, I came to drop off a simple 'Priority Mail' package. The office/ store: A smaller location compared to the main office in downtown Chula Vista but they still many of the amenities: P.O. boxes (24-hr access), self-service postage machines, and two service desks. Clean, well kept, and fully stocked with shipping/ packaging supplies. The staff: Four workers were 'visibly' present at the time of my visit: Two at the main desk, one at the smaller counter, and one at the automated machine (primarily the greeter that helped move people in the right direction). They were all professional, knowledgeable (reviewed services available), and not pushy whatsoever (i did not feel rushed). I have to respect these workers for what they do everyday. They are probably underpaid and overworked. They always seem to have a smile on their face "regardless" to how customers feel when they approach the desk. Side note: If you have issues about getting in & out at this location in a timely matter and try to anticipate the worse. I recommend planning ahead and consider others may or may not have a clue on what they want to do. Practice patience. They provided the services I needed in a professional manner I expect from any government office. Thank you, Eastlake station... Great job! read more

I will try to avoid the USPS in general at all costs. Foolishly paid 19.99 for overnight delivery using their express system. After paying with credit card, the directions state to deposit your package in the bin. No signs indicate you must get a stamp from an employee saying that it was received. The next day my package wasn't delivered. So I stood in line for 30 minutes to find out why. It had never been scanned so therefore it couldn't be tracked. Sorry was all she could say. Fortunately the package wasn't lost but delivered 48 hours later. It was never scanned at Eastlake so I went In today to request the $100 guarantee if not delivered within 24 hours. I waited in line approximately 20 minutes and then waited another 20 minutes while they contacted somebody with more authority to authorize the refund. I never dreamed of what would happen next. The manager came over and basically told me they could not refund me because I didn't get the package receipt signed in the office....what is the point of having the express drop off if that is required? I mentioned he should put a sign there that you need to get a stamp from the employee for the guarantee to truly be guarantee. So he was accusing me of defrauding the system, while in fact their guarantee is just a façade for defrauding customers. read more

Self-service 24 hours? Not really!!! Was here at 9pm but doors were locked!!! Like, Why??? I can only see lights and the self service machines inside (so near yet so far). I wanted to mail a last minute order but I'm so disappointed... Again, locked doors! It even says 24 hour service, 7 days a week open--on one of their exit/entrance doors. Very deceiving! Unreliable! Next time DO NOT come to this location for any last minute/night self-service mails. read more

US Post Office - Not so 24 hrs self service - Post Offices Near Me - Chula Vista, California

Horrible experience! I really dislike when people treat me like I'm dumb. My boyfriend sent me a letter through overnight shipping on a Thursday. The USPS guaranteed him that the letter would get to me by Friday at noon and you can guess what happened... The letter wasn't there! We then thought there was a delay so on Saturday I went to check the mail again and the letter was STILL not there. On Tuesday morning (Monday was MLK day) it was STILL not there. My boyfriend went to the Cypress, CA USPS and they told him that I needed to go to my USPS to find out what happened because the letter was supposedly delivered. On Wednesday after I got the tracking number and the mailman's scanner ID, I went to the post office to file a complaint. I got told to write both of the numbers down and they were going to check. Again they said they delivered it. I told them I didn't get it. I kept being asked "are you sure? Maybe it got delivered to your house." I'm 100 freaking percent sure! I stayed at home all day Friday AND Saturday so I would had known if the letter was delivered at my own house. The man then told me that he was going to call the mailman and then call me back telling me what happened. Did I get a call back? No. I didn't get anything, not even a damn text message. On Thursday, a week AFTER the letter was mailed off we get a knock on the door and it was the mailman. He told my family and I that he had given the letter to the WRONG house! You pay for express shipping for this? For the USPS to be careless and drop off urgent letters elsewhere? That's really screwed up. Later on Thursday my boyfriend went back to his USPS to let them know that he needs his express shipping money back since they failed to get the letter to me by Friday at noon. What's their answer? It's MY FAULT! The USPS blamed it on me! Am I the one who delivered to the wrong house? No! The USPS needs to take responsibility for their freaking actions. I've been mailing items there often for over a year now but after this I'm just going to mail stuff through FedEx or UPS. The way they keep pointing the finger at someone else is extremely childish and I honestly don't want to go through this much stress again. read more

This post office is a joke. I was in the area and had to stop in. The desk clerks are not very friendly or helpful. They give you textbook answers to your questions and/or do not speak good enough English to understand your question. There seems to be a never ending line, and to top things off; there was a car accident in the parking lot and 2 guys were watching it happen and could have stopped it. I tried to file a complaint on the online system, but there was a glitch in the USPS website. So this will have to do. Then again, I really have not need to return. Go to the post office in Tierrasanta, they are so much more friendly and helpful. read more

ACTUAL Hours are: Mon-Fri: 8:30am - 5:00pm Saturday: 8:30am - 12:00pm Sundays and Holidays: Closed read more

This post office location lines are usually not that bad. They are helpful and try to open more windows to speed up the process. It is located very close to lots major stores. Only issue I have with this location is they try to limit amount of boxes you can pick up to ship things. read more