I had such a wonderful experience with Emmanuel at PostalAnnex and wanted to make sure he received recognition for his exceptional customer service. I had mailed an important letter earlier that day, before they closed, and later realized that I had accidentally forgotten to include something in the envelope. I called the store after closing, not expecting anyone to answer, but Emmanuel picked up. When I explained what had happened, he was incredibly understanding and told me he would wait for me to come back so I could fix the situation. He absolutely did not have to do that. He stayed behind after closing and went out of his way to make sure I was able to get everything taken care of and my important letter mailed correctly. Throughout the entire process, he was so kind, patient, friendly, and genuinely helpful. Customer service like this is rare. Emmanuel truly went above and beyond when he could have simply told me to come back the next day. His willingness to stay late and help me meant so much, especially because the letter was important. PostalAnnex is very fortunate to have someone like Emmanuel representing their business. Thank you so much, Emmanuel, for your kindness and exceptional customer service. You made a stressful situation so much easier! read more

I had a great experience at Postal Annex! I needed to ship a box to my college student, and the employee was extremely helpful. He packed everything securely, made the box as small as possible to help keep the shipping cost down, and carefully taped and secured everything so it wouldn't break. I really appreciated the extra time and care he put into making sure everything was packed properly. Excellent customer service! read more

The staff here have always been incredibly nice and helpful. I needed to return an online purchase and I stopped by UPS first but it was a bit crowded and the staff there are really unpleasant to deal with and immediately irritated as soon as you walk in. So I left UPS and came here instead and I was out in 10 minutes. Shout out to the crew here you guys do an amazing job. read more

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and shipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits! read more

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Postal Annex in Otay Ranch is one of those local businesses I genuinely enjoy supporting. The customer service is always outstanding--friendly, helpful, and professional. They go above and beyond to offer options and alternatives that often end up saving you money, which says a lot about how much they care about their customers. The shop is run by two sisters who opened it about 3-4 years ago, and I've been coming here since day one. In all that time, I've never had a single bad experience. They usually have enough staff to keep the line moving quickly, even during busier hours, which is a huge plus. They offer a wide variety of services--shipping, mailing, passport photos, fingerprinting, faxing, and more. They even carry a great selection of unique products and gifts that you won't find elsewhere. Whether you're sending a package, needing official documents processed, or just stopping by for a quick errand, this place makes it easy and pleasant. I highly recommend Postal Annex Eastlake for all your shipping, mailing, and document service needs. Local businesses like this are worth supporting! read more

PostalAnnex - Mailbox Centers Near Me - Chula Vista, California

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Super high rates. Stamps are 70% higher than post office. Don't waste your time here.

The best Postal Annex period! This is my go to if I need to mail stuff whether UPS, fedex or USPS . The staff here are the best, especially Emmanuel. They also have alot of cute stuff you can purchase which is a bit dangerous to my wallet. Love this location! read more

I've always use them for my fingerprints and live scan. They are convenient, professional and reliable.

The staff here always give excellent friendly service! The best Postal Annex in Chula Vista in my opinion!

Excellent service, efficient and very helpful. Best Postal Annex location in my opinion. Thank you

I absolutely love coming here for my UPS drops as opposed to the actual UPS store down the road. Literally ALLLLL the employees are always welcoming and the atmosphere is so calm. Incredible customer service at any time of the day. You guys are awesome and reliable. read more

Can't say enough about Debbie, Heidi, and their staff. Always friendly and helpful, timely notices regarding mail and packages as well as a staff that anticipates your needs before you ask. Great service, terrific location, competitive pricing. Highly recommended! read more

I don't go to the post office. I come to this Postal Annex! The owner is very sweet and caring. Great with kids. Well with my kid at least (he's 12 at the time of this review) haha they have all kinds of cutesie stuff; it's never super crowded. Always greet you as soon as you walk in the door. You feel like family! There's a guy too who came to major major rescue with me over my panic shipment and I couldn't have been more thankful for his great level of care for my shipping needs. They have a small bank of mailboxes if you want to receive mail there. They ship via USPS, FEDEX and UPS. They're able to tell you the estimated delivery time for each as well as the price based on the service you select. Also they have notary services as well! If you sign up and make an account with them (super easy and fast process, they walk you through it), it'll save your shipping information and those of your recepients so if you send stuff multiple times to one or several addresses it's all saved there for next time! It's an amazing one stop shop and I highly recommend it! They're located in a shopping center so plenty of parking and their hours are very accommodating for those working full time that can't make it to the post office! read more

I don't go to the post office anymore and just come here! Super convenient with lots of parking. Everyone who works here are soooo nice! They care about customer service which is rare these days. When you walk in someone always greets you in a friendly manner. They have tons of cute little knickknacks/gifts to browse and the store is well organized. I've sent many packages out from here, have gotten new keys made, they always make it easy and seamless. Today I recently sent a package out to a deployed naval ship and they helped explain the pricing and gave me tips on how to save money on shipping next time I ship to a military AP address. Really appreciate this neighborhood gem and will continue to support them. Thanks! read more

Love this place! The staff is always so helpful and always goes above and beyond. Their gift shop selection is so cute and we love coming here! They care about their customer service, which is so hard to find these days. They are also efficient, tidy, and kind which actually makes it a pleasure to come here for any shipping services. Thank you! read more

Absolutely great customer service. I called to get help on printing and binding a proposal and Matt was very helpful on the phone and assured he would be able to help me. Matt and Emmanuel are excellent very kind and patient. They really took the time to help me get my project completed in very quick time. The pricing was excellent and better than anywhere else. Very grateful to have this location nearby and the great team that runs it. read more

Whenever I need something shipped quick and easy the Postal Annex is definitely where I go. It is literally right near my house and I never have an issue shipping anything out. The location is easy to find and it is shared by various local businesses. So if you ever have errands this little shopping center has everything so that you would probablyfinish all of them in one go. Once arriving there is 2-3 spots for the business that are 15 min parking so that you can park and go. The business is clean and has everything you need to shIp everything out. The employees are so sweet and are very helpful. You can tell they are great people by the numerous clients coming back and the employees remembering them by name. So if you are in the area and you want a quick and easy place to ship off your stuff or just want to look around in their little shop, then this is the place! I definitely recommend this place 100% Thank you Postal Annex! read more

Husband and I came here for fingerprints for his new job, and they are SO sweet here. They're very attentive and helpful. The store is very clean and I love the selection of goodies and gifts! Everyone greets you and knows you by name here. I absolutely loved coming here. Made me feel like it was a little home town postal shop. I will definitely keep coming back here for all of my postal needs. Thank you so much, postal annex! read more

Customer service is top notch but don't recommend shipping from here. I paid $35 to ship a medium sized box that weighed 8lbs. When I left, I looked up how much it would have cost if I'd gone to USPS directly (which I normally do) and it was $20!! I don't understand why the $15 upcharge. read more

Always super friendly interactions and fast, expert service. Definitely a much happier and faster environment than the post office.

Thank you all for always being so awesome and courteous! I adore the gifts. You go out of your way to get the job done! read more

PostalAnnex - Happy me - Mailbox Centers Near Me - Chula Vista, California

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When a notary is needed they always seems to waste peoples time. FAKKKKKK make surwe you have a good hour on your time when you come.

Staff here is very friendly, helpful, patient, and knowledgeable. It has a tidy and clean environment that is pleasant. A one stop shop for all your postal needs! read more

I love the services they offer and the staff members are so friendly. They are very helpful and go out of their way to ensure you have all you need. I must say this store is epic! read more

Love coming here cos the workers all have great customer service. There's usually little to no wait time unlike when you go to the post office. They help you pack by cutting up the box and make sure items fit snugly, tape it up, and add misc items like bubble wrap if needed etc. they also accept ups and fedex items as long as they do not have to scan a QR code- in other words, you should already have the label printed. read more

The service is always welcoming and patient. It's otherworldly in there. Please support this company, off the top of my head: They offer mail drop off, shipping, fax, PMBs, stationary, and warm professionalism. read more

I would like to extend a special thank you to Heidi Yepis and Colby Beltz. During the whole pandemic, these two beautiful humans are out here working hard and making sure to put smiles on peoples faces. Heidi found the perfect box to ship a special frame for my mother's birthday; she also packaged it with lots of care. Colby found me the most affordable and quick shipping rate. My mom has received the package in Texas and I am excited to see the smile on her face tomorrow for her birthday through FaceTime. Thank you again for the amazing experience. read more

PostalAnnex - Postal Annex had the perfect box to ship this in and great prices too. - Mailbox Centers Near Me - Chula Vista, California

This PostalAnnex by Vons and In/Out Burger IN Eastlake Parkway is a great addition to our community. The customer service is excellent!!! The owner is the one who does the notary. They also do passport photos, and a lot of services. This is like a 1 stop shop! My daughter loves their gift items! They unique, great quality, and very affordable! She always buys stuff for her friends and her teachers in this place. If you have not been into this place, come and visit, you will not go out of this place without buying cute little stuff. read more

I always have a positive experience at this store. Everyone is always friendly and helpful. Most recently, Emmanuel and especially Matt, went above and beyond in assisting me with my particular project. Thank you so much!! Linda read more

Moved away from the area, and who would've thought a place like this would be a place I'd miss! I probably only visited this PostalAnnex 4-5 times but each time has been AMAZING customer service. Always helpful with smiling faces! I've visited other surrounding shipping places (which sometimes I wonder why I did, and just didn't come here first...) and this place is the best! Thanks for being great to your customers! read more

Excellent customer service! I went for finger printing and experienced as well as observed patience and genuinely kind customer service to the customers. read more

Best customer service ever! I ship big things... small things... all types of stuff. They help me out sooooo much. Love shipping with them! read more

PostalAnnex - Books to ship! - Mailbox Centers Near Me - Chula Vista, California

The staff is absolutely Amazing!!! They are very reliable, professional, personable and have the most beautiful personalities. You won't regret using them if you go there. They recently printed some pictures and they turned out gorgeous. I use them frequently for mailing items. Check them out! read more

I dreaded having to go to a postal anything after hearing about the record amount of returns happening this Christmas season. However, this PostalAnnex made the experience so pleasant that my dread faded to gratitude. They were so fast and incredibly professional, I was in and out in less than 10 minutes. Also, if you need to send off your Nespresso pods for recycling, they have a bin at the entrance where you can drop them off without any wait! It really is such a convenience to have these great folks and business in this spot. read more

Amanda was amazing! She answered all of my questions flawlessly and efficiently. 10/10 experience

The owners Heidi & Debbie are such gems and make each transaction so personable!! This Postal Annex is not only the nicest one I have been to, but the service is also the best in town!! These ladies truly care about their customers & the community! They are very professional, organized and gracious! Thanks Heidi & Debbie! ("The Sisters") read more

Walked in today to get a notary for some papers and Ms. Debbie was awesome. I'm glad I came here:) also I love that these are family owned!!

Great for passport pictures. Friendly Efficient Inexpensive In and out in less then 10 min read more

Been coming occasionally for years now, sometimes for notary or for shipping services. Customer service is consistently outstanding, knowledable, and friendly. They can get busy, but they work hard to greet everyone walking in and get through the line quickly. The shop is always organized and tidy. Love the little items they sell too! read more

Got my passport picture taken there and the kind ladies were sooo chill. They let me retake it, and made sure the print came out perfect.