They have nine people in line. They have three guys working and I am the first person in line and I've been here over half an hour to mail a package. read more

The UPS Store - The package I'm mailing - Shipping Centers Near Me - Chula Vista, California

Set a appointment for a notary service . via the internet Manager was not there for appointments they said they never read, their internet appointment s And they never answer there phone .. never ever set a appointment with this ups awful service . Traveled 45 minutes for a preset appointment, Very upset , never use there preset appointment service via the internet .. read more

I have never experienced such unprofessionalism and blatant disregard for customers. The employees at this location are incredibly rude and act like helping you is a massive burden. Worse than the attitude is the sketchy handling of packages. My package was marked as 'delivered' and signed for by staff using completely different names than their own. When my wife went to pick up the package that they signed for, they suddenly 'can't find it' in the system. This isn't just bad service; it's a total lack of accountability. Avoid this location as an access point. Daniel is very unprofessional and rude! read more

I want to acknowledge the great customer service I received at this location. I didn't get the young man's name (wore a light brown/khaki beanie) but he helped me out as soon as I arrived. I signed up to receive some of my deliveries at this location because I made some big purchases and just feel much safer and secure. There was a line when I got there and one person at the register. The guy that helped me was multitasking with other orders but stopped to ensure he helped out with the line. Both were super quick but I was helped by this certain guy wearing the beanie. He was friendly, asked how my day was going and found my order quickly. He offered to help me out to my car because he saw I was struggling with my toddler. I appreciate the help and generosity. I will definitely be back to this location in the future! read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

I went in today to drop off a package, and it was my first time using the kiosk. I asked another customer (since the employee seemed busy) whether the kiosk provides a receipt, and she kindly answered. I then tried using the kiosk after hearing the employee mention scanning--but when I scanned my package, it showed an error. So I approached the employee (an older gentleman) and asked for help. He responded with, "OH MY GOD! You should listen to what the lady is saying!" in a very rude tone. I was honestly shocked. I had asked respectfully, so I responded, "Excuse me? I asked nicely--you should at least respond nicely too." He scanned my package but still being sarcastic. Customer service like this is unacceptable. A simple, polite explanation would have made all the difference, especially for someone using the kiosk for the first time. read more

If I were to choose one word for this company, it would be pathetic. They take advantage of customers with their greedy penny pinching. I've done multiple returns before, and never had to print a label from home, or tape up my package. Apparently this time I did, even though nothing on my return instructions said so. This UPS location charged me over $6 to print a label and put a pie of tape on a box! So unsat! It's the year 2026, we are in a very electronic world, and most of us don't have printers at home anymore. UPS could practice a little customer service, it would go a long way! read more

They never open on time. Poor customer service and just overall super frustrating that i try to get here early to get stuff done and they do not even have the decency to open on time. Of the three times i've been there during opening they are always late. Don't waste your time coming here read more

According to Amazon, no box is required for shipping returns. However, this establishment is asking that we go to tape up this shipment, despite it quite literally saying it on the Amazon return instructions that it isn't necessary. He charged us 1.64$ for them to tape it up themselves. We have had no issues with things like this before, and his service was rude, unhelpful, and unprofessional. read more

honestly, I don't mind the long lines and waits because this store can get pretty crowded. But what I will comment on is the friendly customer service this location provides. I believe the person's name is Ben but in the short interaction that I go, he seems to be going above and beyond for customers and provides a welcoming experience to those who wait in long lines. (Thanks for putting up with my returns Ben! Your help doesnt go unnoticed!) I would advise that waits are a bit long in this location since the location itself is fairly small but it's a friendly neighborhood UPS store so i don't Mind driving 5 minutes away and wait rather than drive 15-20 minutes to a farther location. Giving credit to 5 stars where it's due because I can tell this team works very diligently with a busy crowd. read more

I went there to return my Amazon return via UPS. Two males at the desk did not want to help me. They grudgingly said yes but after I saw someone did the return on the small desk by the door, I did the same thing but was wrong. After I asked again, the female employee told me that I didn't have a QR code and therefore has to be boxed with a return mail code. When I left the office to my car, another client told me that she observed how rude they were. She gave me a box and therefore I went back in to mail the return. This UPS Store should not have an Amazon return if they refuse to assist people. @Amazon. Will never go back there. The only reason I gave the one star rating is because the female worker finally helped me after I asked again. read more

Printing and shipped two package. The associate who assisted me were helpful and knowledgeable despite the long lines.

Came by Monday for a return they said the system was down and could not return items that their technician may come by after 4pm or to come by the next day for sure. Went by the next day and same thing. I did not try Wednesday but went today Thursday and the system is still down and they said they probably won't be able to do returns until the weekend. The next nearest location is about 29 minutes away. Not convenient for me at the moment. It would be nice if their technician was able to fix issue faster as many people were inconvenienced. read more

Normal shipping is fine. Made an appt ahead of time for notary service for an important document I needed taken care of THAT day. Came for my appt and the boy in the front went to the back to let her know I was there & he came to the front and said she was on a phone call and its "probably gonna be awhile" and I should "try postal annex they close at 5" AT 445PM LOL. So I continued to state I made an appt well ahead of time & needed it today & he proceeded to say "yeah.. she's super busy on a phone call." Not to mention she also had her young kid just running around behind the counter while she was taking a call instead of fulfilling my appointment. He also mentioned that they do not check their notary appointments which was laughable. If I would have known, I would have selected a different, more reliable company to do my notary. What a joke. read more

This store is swamped!!! Came here to send out 4 shipments unfortunately for 2 of them I didn't have a label (sadness). Well it's located in a rather large shopping center that never seems to have parking. Now i know why! Everyone was at UPS!!! Not necessarily a bad thing. Jk idk where all the people were but! But! There was definitely a line even running outside of the store of about 8 people. Lucky for us a bunch of people didn't want to wait and just left. All in all we waited 10 minutes in queue and about 5 minutes at the counter only because my QR codes couldn't be read by the scanner. I was saddened to see the store in disarray with boxes pulled up, I work in logistics so I know that alone can create the feeling of being overwhelmed. There were 3 people working the counter, the 2 guys didn't look like they wanted to be there. At all. I tried to strike friendly conversation but didn't work. One of the guys just had a complete stank face. The girl came to the counter while I was being helped and she was quite friendly and actually helped the guy figure out how to scan my QR codes. So kudos to her for her help and a lively attitude. Working in customer service can be exhausting, specially I'm sure with having the load of people coming to drop off shipments. This is such a stark difference from the UPS store at Point Loma sadly I was disappointed because I was expecting the same friendly service. But nonetheless I went in and still accomplished what I needed to do anyway. Maybe get more staff to help with the load so employees are not overwhelmed and maybe they'll have better outlook read more

Listen Linda! This place does what it advertises l, however... they only have one kid working! The line is out the front door all the way to Nuyo! Hire more people. Also, I appreciate the music, but majority of the people in line were offended with the lyrics of the music of this particular visit. Also, I wasn't sure if this place is about to shut down or not because it was empty... no banners, no how-to's, no nothing. People in line were saying, "no wonder this place is closing down. I would like to point out that the young person who helped me out was super nice and professional, but it seemed like he didn't want to be there. read more

I've been visiting this UPS location regularly for the past two years, and I've noticed that the staff often seem quiet and unwelcoming. However, today's experience was particularly disappointing. I went in to return an Amazon package, and everything was packed properly, except for a small gap of about an inch that needed some scotch tape. When I politely asked a worker if he could help me with just a bit of tape, he responded, "Man, you are asking for a lot." I was taken aback by his reaction; it seemed unreasonable for such a small request. read more

Worker was passive aggressive and rude regarding my returns when all he had to do was tape the top of the box. He kept referring me to the kiosk, if you don't wanna do your job maybe don't have one? read more

Suppose to open at 0800. It is now 8:10 and no sign of anyone even being inside. Aside from mailing needs, ive come here a few times to make copies, and their prices are much more than another UPS location nearby, and the quality wasnt as good. Also usually only one person working, so the wait for simple tasks can be long. read more

Customer service is horrible! It almost seems like being rude to customers is a company policy. I would rather pay more and drive farther for better service. 9/14/24 In response to the business owner's reply, I have lived in the area for nearly a decade and your service has not changed. Same poor service every time I have visited. It takes a lot for me to post a bad review and I don't believe you take these matters seriously judging by the other one-star reviews and my personal experience. Most of the other businesses around you have good service just not yours. Good luck! read more

Stay away from this store! The owners are running an illegal business by paying the employees under the table without knowing, yet they take away tax and social security from the written checks and pocket the money. The owners fire any employee that wants to be paid legally because they don't want to pay workers compensation. They are not Good people! Very shady and I have reported them to the IRS and Better business bureau as well as EDD. read more

I had two packages delivered here. They kept saying they didn't have my packages. I showed them my confirmation text & emails I had just received that morning. They continued to say they couldn't find my packages. These were pretty large boxes & it was hard to believe they weren't there when I had multiple delivery confirmations from the store I purchased & UPS. Finally after I insisted they keep looking, they said they found them. It was hard to believe they could lose my packages within 2 hours of them being there! They get one star for not actually not losing the packages. The store was super disorganized & boxes everywhere. Employees seemed confused & scatterbrained. read more

Was in the area, in Chula Vista in the Eastlake area... and I was carrying around an Amazon return luckily. This location is found in the Eastlake Terrance Shopping Center off of Eastlake Pkwy and Highway 125, but on the opposite side of where Wal-Mart and Home Depot are located and on the same side of Walgreens. Parking is a bit crowded as other popular retail locations, like Starbucks, are nearby and getting in and out isn't as quick as other locations. Stopped in to drop it off and this location had two very friendly employees working. This location looks very well layed out, spacious wise, and clean. There was a customer being helped upon our entrance, and an employee from the back came to assist us. We were in and out and on our way in a very timely manner. The best way the interaction could have transpired. Will definitely keep this place in mind for future needs. read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

Lost package and poor customer service. I pay for a PO Box at this location and am very disappointed with the service I received from the manager Sally. I have photo proof of a package being delivered on 12/28/24. I came into the store on 12/29/24 and spoke with Sally and showed photo proof package was delivered. Sally checked the tracking and verified herself that my package was delivered and gave the excuse they have multiple people call out and so understaffed they had hundreds of packages to review ( this is probably why my package was lost). She took my information and said she would call me in 1 -2 days but never did. I sent an email to CustomerRelations@upsstore.com and just got an automated reply but no resolution. I came into to the store today 1/5/25 and package cannot be found. Derick went above and beyond to try and help me- he deserves 5stars. Sally has yet to call me or address the situation. read more

The UPS Store - Photo proof/ tracking delivery confirmation - Shipping Centers Near Me - Chula Vista, California

Love having a UPS store in the neighborhood. It's convenient and easy. The kiddos that work there are always willing to help you.

This is very helpful to have a UPS Store close to my house, I can easily retun all my Amazon returns wgen needed. read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

One of the busiest ups stores I've ever been too. I came around prime time, 4:30-5 p.m. an the line was out the door. Self service kiosk was unavailable, so I had no choice but to wait in line. But the workers were exceptionally fast an professional with handling the rush. I was seen less than 10 min and even with my huge amount of returns and as well as the one package i wanted to ship I was pleased with the service from the young man that helped me. I believe his name was Wes, I could tell he was still learning but he did great. He took care of all my requests with no problem. I'll def be coming back read more

Just went to this UPS store, was returning an item, when the employee scanned my item he said that this wasn't them, to check my labels first... (with an attitude, in front of a line) I said ok and went outside to double check my labels first; I returned immediately as I had just stepped outside; the employee was already working with other customer, I waited but saw that he was trying to avoid me; so I said "so this is not you guys?" while showing him the label again- to which he replied " that's not the one you showed me" again, with an arrogant attitude; so I said "yes it is, it's the only one I have right now" he replied "no, I'm very good at this, I remember well.." I again said "no, this is the same one I just showed you" . He kept on walking, helping the other customer-which I totally understand as they were busy. The other employee at the next register then said "next", and the customer next to where I was standing very politely offered me to go. Employee #2 then scanned my item, I showed him the same return label I had just showed employee #1 and I scanned perfectly. He gave me my label, and I asked him for his co-worker's name or whoever was in charge. Employee #1 informed me that he was the one in charge and that his name was Daniel. I then stated that he had no customer service skills whatsoever and that I didn't appreciate what he had just done. Again, this happened when more customers kept on arriving, and Daniel kept on displaying his big attitude. Daniel, I repeat, you have NO CUSTOMER SERVICE skills, I do understand you were getting busy in the store at this particular time, but this is NOT how you treat customers; I'm pretty sure you don't own the store, and you had no right to treat me that way until the last minute when you still managed to say; without looking at me to my face, "ok, sorry" and I said NO, you're not and I walked out. Very disappointed and disrespect ! read more

When your hours say you'll open at 8am on a Monday but there is no sign of life or opening anytime soon. This happened to me the weekend after Mother's Day, and there were 8 other people in line waiting for the store to open. People eventually just started leaving and after waiting a half hour, I left as well. I can't believe I even waited that long! Another customer in line with me mentioned it happened the previous weekend as well but at least on that day they were only 15 min late. I did still give two stars because the days that I am there, it's fine. As an owner, you're responsible for your employees and your business so if you can't get your staff to open timely, you should be there. read more

Was in front of the door by 8:00am and it was closed. Went back inside my car to wait and noticed 2 other customers started waiting outside. At around 8:09am a lady with purple hair unlocked the door and went in so i went to wait in line outside thinking she will open soon. Around 8:15am one of the customers who had been waiting outside before me was annoyed and left. By then there was 3 other customers that lined up after me. At 8:17 the lady came out and said she doesnt even work here and walked back to her car so i left as well and decided to go to the one on telegraph. Whoever is running this business should fix this problem ASAP read more

Shipped a package. Got it scanned and it never shipped out of that store. Don't sent anything thru that office. Something shady is going on there and UPS claims as bad customer service and won't even let me speak. read more

I typically have great experiences here but the gentleman working on 2/03/2025 was being kind of sassy. It was uncomfortable, I have never had any problems with the workers before. He was wearing a Chiefs lanyard I didn't get his name. read more

Worst costumer service. Wanted to return some items and I was having difficulties with finding the QR code and I spent at least 30 minutes trying to find it and when I asked for help he said he didn't know either. I asked if his colleague knew and he said that he has been there longer so probably not. I will never go back. read more

Arrived to pickup package. They were unable to release it due to the store system being down. They stated they have called corporate for the past two days and they haven't resolved the issue. Any packages that have arrived in the past two days will not be released. If they knew this yesterday, then why was I allowed to have the package delivered to this location. I would have used another location. Very inconvenient. They need to refund the cost of having the package delivered to this store. read more

They should really have different lines for different needs. If you already printed your UPS label and placed it on a package (like you should already), you shouldn't have to wait in the Amazon return lines with the ladies who need to return yoga pants or a key chain which require a QR code and longer assistance times. Seems like any other UPS affiliate stores allow you "drop off" except this one. read more

This is my go to UPS store to ship out my packages. They are always very attentive and provide great customer service, especially Jocelyn. She is absolutely fantastic and goes the extra mile with helping the customers in any way that she can. She is the absolute best with providing not only assistance with your shipping needs but also maintaining great customer service that is so hard to find nowadays. Thank you Jocelyn! Great UPS location ! read more

Sally was fantastic helping me with returns while computers were down. Sally and Aiden were courteous and worked so hard to get everyone help while dealing with UPS not getting computer systems up and running. read more

Friendly and professional employees. Great service each time. Always a great service experience here.

These guys are always on it. They are very fast and efficient. They never nickel and dime you when you need something taped or adjusted on the packages you are sending and I have never had an issue with my packages getting to their final destination on time. read more

I went here because I believed it would be better than the post office but was I wrong. I went their 11/11/23 and sent my son a package with very important government papers paid $168 plus to send air to Hawaii and as of now it hasn't arrived and no one knows where it is as of yet. The manager hasn't returned my many calls and Joshua who has the worst customer service refuses to even acknowledge that he misplaced my package. I need help and no one has helped. read more

This location would be better if it had more staff on duty. The line is typically out the door with one attendant.