Coming back here to give an update, they found the title in the warehouse and was eventually delivered. Upsetting that I had to call a rep in store and file an investigation for my missing envelope but thankfully all is well. Just a hassle dealing with this especially with an important document. I'm iffy about going in again but glad it all worked out. read more

First class service Victor. I'd like to reach out to your management team and sing your praises as an excellent and conscientious employee. I will also add to yelp tonight that you went over and above to help me recover a double shipment. Thanks again. Tony Hughes The UPS Store #0250 591 Telegraph Canyon Road Chula Vista, CA 91910 read more

This UPS Store is the best. The staff is always friendly, helpful, and professional. They make every visit quick and easy, whether I'm shipping a package or need other services. I really appreciate how kind and patient they are. I always choose this location because the service is consistently excellent. read more

At 10:39 this morning I received the text from UPS that my package was ready to be picked up. It's 11:22 and I've just left the UPS store it was delivered at only to be told that it wasn't ready for pickup that they still had to go and check it in. Now I have to check back in an hour to see if it's been inventory before I can go pick it up. Somehow this is a huge hole in the process instead of wasting time and taking off work to drive up and pick the package up only to be told it's not ready there should be a difference in the way the text system works letting me know it was delivered and then a separate one letting me know when it's ready to be picked up. And the girl at the counter wasn't even apologetic at all. read more

The UPS Store - This is the text I got letting me know my package was ready to be picked up - Shipping Centers Near Me - Chula Vista, California

All the employees are courteous and represent the values of the owner - the key to successful business. I would suggest that they return to the two spaces they used to have - with the uptick in Amazon and especially catering to the "Return Addicts" that love to click and buy, and then return dozens per week ha ha. When Dennis started to charge for not picking up within his 'storage calculus' we thought it placed an additional burden on the associates (the bearers of bad news). I have been with them through 3 owners for more than 35 years since the old retired Navy guy started on Orange Ave. Cough up for a larger space - it's possible you are not in compliance with the overly regulated California aisle regulations as well as NFPA. Exits clearly marked, Reunion maps. And so on. A friendly reminder that you ought to keep customers safe as well as associates. I will never move, even though some tough competition has opened up, for example, on L Street Self Storage, where we have a storage space. Best wishes. read more

I do like this location and the gentleman that assist me is always very kind and smiling. The only downside is the expensive charge to print out a label. It's a "one time" fee of $3.99 with and additional fee of .14 cents for any page thereafter. I do recall I've used their printing services in other location and I believe it's $1.25. Getting charged 4 bucks for one page is kinda crazy to me so I'd rather just do it at home. Also I don't recommend using their self service when available with expensive items. I returned a pair of Levi jeans and they some how got lost and I wasn't able to receive my refund. Their workers are better than other locations and parking is sometimes complicated depending at the time you arrive since it's in a busy parking lot. read more

They really went above and beyond to helping me find my package and it was delivered safely !! The guy on the phone had amazing customer service made it very easy and was very patient with me. read more

I was having an issue with my package being misplaced and Shelly B*lls in her mouth was the rudest person I'd ever spoke with. it seems like she's helping the drivers "misplace" packages on purpose so she can swipe them. SHE NEEDS TO BE Investigated pronto!!!!!!!! Seems like she didn't want to help so she hung up on me the customer service seems fishy to me like he breath!!!! What some customer service. read more

I wanted to write a review for Victor who helped me with a mistake that I made on this evenings drop off. My husband took 2 packages for Amazon returns to the UPS Store on Telegraph Canyon. When my husband arrived home he told me there was a problem. I messed up! I accidently put the same return slip on both packages. I called the store and spoke to Victor. He provided me the store's email address so that I could email him the correct return slip. I really appreciated Victor's assistance. He was going to print it out and the package would go out just like there wasn't a problem! Now that's great customer service! Not only that but he was very nice about the whole situation, too! Thank you so much, Victor! I will be more careful when applying the return slips to my packages. I sincerely appreciate your assistance! Take good care! Michele read more

Alex was such a great help We weren't able to print out some papers he made sure I didn't walk away and we figured it out . I like when people can problem solve situations that are simple most people won't do that . Recommend this place always a good spot to drop off packages aswell fast and reliable read more

The UPS Store - Printing over 500'papers! - Shipping Centers Near Me - Chula Vista, California

Hazel, Sam and Luis we're amazing. When I arrive today, the Amazon return kiosk were out of order. These three employees were working, extremely hard to get the long line out the door quickly through with a service and smile. These people are great at the store. read more

I needed a document printed last minute for work and Victor M. went above and beyond in helping me! I'm truly grateful that he was able to make this experience stress-free since I was on a tight deadline. The quality of my document was great and the service I received was even better! read more

The UPS Store - Entrance - Shipping Centers Near Me - Chula Vista, California

Horrible service. I just witnessed a girl cut past 9 people because the scanner wasn't working. Guess what, it wasn't working for anyone else. The stupid girl worker who let that girl pass the line without asking anyone else. She is working here on 12 20 at 11am. I'd be sp pissed if I was in that line read more

Do not print here I was charged $4 for a computer service fee. Which I never touched the computer. Just to have them print 1 piece of paper for an Amazon return other ups store charge $2 or less. I recommend going to a different store. This business is taken advantage of customers read more

The UPS Store - Do not print here was charged $4 for a computer service fee. I never touched the computer. - Shipping Centers Near Me - Chula Vista, California

I'm in there at least twice a week shipping product! It tends to get busy and parking is hit or miss but it's a convenient location. Pro-tip, go before 11 am and you miss all of that! The staff is friendly and clearly I'll be back! read more

I have to write a positive review for this location because they've always treated me with a smile, they were extremely efficient, friendly, and helpful. I've visited here when it's been slow, and when they've been slammed and all the workers have always been pleasant to deal with despite it being as extremely busy. Our only complaint is that sometimes parking here can be a real pain because there's more stores than there's adequate parking for, and others who aren't visiting the UPS Store are parking in the spaces nearest to them. So, imagine if you have a quick package drop off which you'll need their shipping assistance, and discover that you have nowhere to park. That honestly is my only gripe. Other than that, customer service has been exceptional! read more

We were helped by Luis with a challenging letter print job, and he was extremely nice, helpful and patient. He really took the time to make sure it was exactly what we needed. Highly recommend! read more

Best service ever at any UPS store! VICTOR AND LUIS give excellent customer service! Thank you! read more

I've gone here a few times now. Returning my amazon products was quick and easy. But what really sells me about this location, is the helpfulness of the staff as well as the quality of their printers. Oh yea, and their prices for quality b&w or colored prints from their copying machines are more than fair. I just emailed the items i want printed to their store email. And the employees made sure i got the best quality possible. read more

They changed their system to all automated so they do not even have to explain to you why your next day package (the one you paid a premium on) is running over a day late. Really needed this for an important job to get done... Thanks for the reliability and communication UPS... NOT read more

First time visiting this UPS Store location. Impressed by the employees and their friendliness. Super excellent customer service. Treated with respect and professionalism. Easy transactions and great service. Will definitely come back to this location. read more

Terrible customer service! I always go to the Rosecrans location and they are amazing. They should call them up and get training. read more

of course at 5pm, it would be busy. but they should really move quicker inside because the line is long out the door outside, and their parking "lot" is so tiny. people driving don't have respect or patience and just cut, and take the parking spot that the person who got there before them was waiting for, other people are also waiting behind them, common sense is to wait your turn..but disrespectful people will go around everyone waiting in their tiny, loud car and cut to take the space everyone else in front of them was waiting for, causing unnecessary drama. also, on another occasion this year, this location lost my package within a 2-3 days, and it was just going from here san Diego to LA.... read more

Good Old fashioned customer service with California friendliness. Been using this Chula Vista store for 32 years in the operation of our Sales Training business(GUTS Sales Method). I get paid to teach what Alex, Rafael , Erik, Mary Jean, Claudia and the rest already know; treat your customers like extended family:-)-Great Job-Nice People. Thank you Claude and Claudia Diamond J.D. read more

I just had a wonderful experience with Ericka M at this store. I was having a horrible day but had to return a package to Amazon. Ericka was outstanding in helping me. Kind, professional and very personable. I'll be using this store whenever needed. Keep Ericka!! She's not only an asset to the UPS store/company but to us customers too!! read more

I needed to return my AT&T Equipment and was instructed to return it to a UPS Store. This location is in a busy strip mall close to my home and typically difficult to get a parking. I came in about 10:30 and found parking right away. It could be that it's just in the afternoon parking becomes hectic. As soon as I arrived I was greeted immediately. The gentleman scanned my equipment and got my return completed. So easy! The office itself is clean and had some fun latin music playing. I really appreciate how easy UPS store makes sending packages out! read more

Alex U helped me out, and I can honestly say he is a very knowledgeable, not to mention very helpful man. I walked in with multiple questions inquiring about a mailbox and he got me taken care of. I really appreciate the service and I wish nothing but the best for everyone in the UPS store. I will be coming back for a fact read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

Had to return a pair of shoes. Came in on Tues 4/6 & was in & out. Thank you to the guy working that day.

Very rude and I have no knowledge about Amazon return for helping customers. I try to ask a different way of a question so I can get my package returned and then he still doesn't know what I'm talking about. I asked him if he knows how to return to Amazon he said yes you need to have a code. So I asked where do I find the code is it text and email? He said oh I don't know... I don't know so how my supposed to find it they were absolutely no help ..., then after he couldn't help me at all he said it well have a good day ugh! just dismissed me read more

I wish I had caught the name of the man who helped us bc he was a real saint. This place was stupid packed!!! I had to ship off this heavy skid plate to my jeep that I packaged myself and when we got into the store, the driver was on his last collection. The clerk helped weigh/finalize the shipment and he did it sooooo fast. Impressive. The package was en route to its destination the moment we handed it over. Thanks guy, sorry I didn't catch your name for a shout out. read more

I have used this location for Amazon returns as well s shipping, especially during this holiday season. The entire staff has always been helpful, if there is a line it moves quickly, and they have taken all the necessary precautions for Covid. But what I like best is they thank me for being a returning customer!!! Getting that acknowledgment as a regular customer goes a long way and in a world of impersonal big box stores and living behind masks. read more

I loved the service at this UPS store Rafael was great very patient and understanding he helped us with everything I recommend this store

Went to drop off an Amazon return. Drove all the way over and loaded it up and they wouldn't take it. Said they didn't have room!

I have allot of respect for the people who work/run this specific UPS store. I am a long time customer and have never had anything other than an awesome experience with these guys. They are extremely quick, are super courteous and helpful, and even go beyond what is expected of them. They always knock it out of the park with their customer service. (P.s. parking sucks, would be great if they could convert some of the parking to ups only or at least 15 minutes max parking) read more

Due to Covid the store allows only 3 people in at a time. I stood outside like everyone else. I waited my turn to go in. I needed to ship a very critical package to my uncle. This happen to be the remains of his mother. The man measured the items. The price went from 12.78 to 31.66 with no explanation, until I questioned the price increase. I paid then asked am I watching you package it up. Its important that its handled with care. He looks outside and says, Your welcome to wait but we have to take care of the customers first". Am I not a paying customer? I stood outside just like everyone else. I said can you at least put her in a box. I mean leaving her on the counter seemed like a lack of respect. I don't know your policy on packaging, but as a paying customer to be charged for something I don't even see seems odd. I pray her remains are secured properly and make it to her son with no issues. Your business is about quantity not quality. I have no words for how awful I felt leaving your store. So to the owner Dennis Stein please teach your people a little compassion. Especially with such delicate deliveries. read more

Big UPS to UPS! I've dealt with UPS a handful of time relating to exchanging and replacing my cell phones through my T-Mobile insurance and/or warranty coverage. Last time, I actually handed a UPS truck driver my package when I saw him parked at some strip mall. I just found out today that THIS store is located in the Telegraph Canyon Plaza mall; its actually the last store in the strip mall. It was simple as just walking in and handing a cool guy by the name of Brandon your package and receiving a receipt instantly and your out the door in less than 60 seconds. Well, my package already had a UPS return label on it so it was a lot easier for me to just hand it in and literally be out the door. Aside from my cool and easy experience, the store is small, clean and well stocked. Just perfect. Good to know UPS is just a few miles away. read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

Worst shipping service. They didn't put a correct legible label and I had to get my shipment a day later after they had already cancel the first expected delivery. They are completely a mess. Never have I ever had problem with fedex or amazon. I hate that Best Buy use this unreliable company. And it not even because of the current pandemic because they did this previously like 3 months ago. read more

Ok guys, yes closed sign says 7p. It's 659p. I'm standing outside - I see you guys inside, but no one wants to make eye contact and just acknowledge that a customer is outside. I just wanted to ask a quick question - but you would have thought I was a zombie trying to break in. Staff wouldn't even look up or come near the door to speak to me real quick. It's Friday- I get it, but seriously?! read more

Horrible customer service. Had me waiting in line for 45 minutes only for them to tell me they couldn't accept my amazon return. Employees had a horrible attitude. Couldn't accept my amazon return because they did not have wifi until Wednesday? Absolutely horrible. DO NOT COME HERE read more

Let's be honest. Shipping is a nightmare, especially for new people who haven't shipped before; however, this place is phenomenal in helping people out. They're extremely knowledgeable and patient and will help in any way possible. A perfect example of this great service is by Isaac, so kudos to this location! read more