Wonderful experience with kind and attentive staff! Late day on a weekday, I needed to fax and scan documents and the employees I encountered were incredibly helpful and positive throughout the entire process. read more

Little but mighty! I have visited the shop many times over the years and I have always been impressed with their services. Time is money and they saved me money when they saved me from making trips to the post office and the store when I needed to ship packages, or to copy keys and they even offer notary services at a reasonable price. They are friendly and helpful. I'm so happy to have them in my neighborhood. By the way they also have greeting cards and even nice stationary!!! I am a VERY happy customer. read more

I've been coming here for over 14 years and over time the main lady has been less and less patient or just plain rude. I have never ever been disrespectful so I don't know if it is just me or it's with everyone. She used to be so so nice and I looked forward to coming here because she was personable and pleasant. Now I just dread it and usually avoid coming anymore but today that wasn't an option. I try not take it personal but today was just a bit much. read more

I have been here a few times, however that was a few years ago. I recently returned a couple times the last couple of days, and the service was excellent. Promptly opens the door right at 900am, ready to go, friendly and professional service, in and out quickly. Going to make them my 'go to' for shipping and postal needs. Many Thanks to the gal that helped me this morning My apologies for not recognizing your name. read more

Service is ok except for the fact that they cancelled my box without any notification. Of course they have my email, cell, and address, but nobody was courteous enough to tell me that my box needed renewal. Of course I had a nice box on top and they gave it to someone else and I ended up with a box that nobody wants. Very unprofessional. read more

I applied Chinese visa through them. Very convenient with ver reasonable price. Staffs are very nice. Highly recommend.

Service is fantastic and it's very convenient and pleasant to go where everyone knows your name. I love their card and gift selections and really appreciate that the staff has bothered learning my name, especially as it took me a long time to remember theirs. My experience here for the past year is 5 Star. read more

everything went well. Needed a notary...fast and efficient. Plan on coming back for additional services.

They were quick to help and affordable. They are providing the service of the big guys at an affordable rate

Absolutely WORST postal annex i have ever been too- which is quite astonishing since I've never had a bad experience. I just left this place they charge for every little thing, boxes and packing material. Never once have i ever had to pay for anything of that nature at any postal annex- not even in the Bay Area! This gets better folks, i brought in a 14x20 thin picture frame that I needed to have shipped... the associate gets the LARGEST box they have WHICH mind you was the most expensive box. I politely asked why she was using such a large box for a medium sized item. Her rude answer was " well do you want me to ship it in a smaller box unprotected" i cannot tell you how shocked i was by her response i wanted to rip my item off her counter and go to a different location!! I told her well no i want it to be protected i never asked you not to do that? Such a rude store i will not be coming back here! Seriously their such rude crooked people! Lol it gets better it took her 15 minutes to even print out the correct address on the label that i PRE filled out for her. Also the place is a disgusting and gross mess and smells HORRIBLE! $50 spent just to ground ship a item less than 1Lb due to be up charged on the very thing! NEVER come here! I wish i checked the reviews before coming here. Ugh they should be ashamed of themselves. read more

The man and woman who work here are really sweet. I think they are the owners... I needed digital passport photos and called 4 or 5 places prior to calling here... I was glad to finally find that they did them here. read more

Awesome customer service and friendly staff and great prices and always willing to answer questions and be helpful thank you

This is one of the worst customer service experiences I've ever had. The lady told me to modify my passport picture and when I did, the other woman looked at me and said I modified it incorrectly. I had no idea what they wanted me to do. So when I told her that I cut it only because she told me to, she gave me a very dirty look and walked away from me. So now the passport agency rejected my picture, and I called to see what they would do for me. They said we're sorry but we cannot help you in any way. Horrible experience, followed up by no service at all. Do not go here. I know I never will again. Especially seeing how many people left one star. read more

Reviews weren't wrong. Came in to drop off DHL package and asked for a confirmation receipt since it was an international package. Very rude lady, coldly told me that they don't do that. Told me to take it to DHL directly if I wanted a receipt and then just walked away. Super rude!! Very unprofessional. read more

Can I come to always in a bad attitude I brought a box and they were like that this box does not meet the requirements they wanted to sell me a box for $12 and then when I said I'll do at home that I know it's OK just leave it and I was like no thank you I'll just take it home they have no customer service at all read more

Overall, this is your one stop shop for all your mailing needs if you don't want to go directly to a UPS, FedEx, or Post Office. Keep in mind that it will cost more to mail items through a Postal Annex instead of the Post Office, FedEx, etc. The employees are good about giving you the cost to ship your item using each of the mail delivery options. Beware though, if you have anything in a Priority Mail Flat Rate envelope or box, DO NOT ship through the Postal Annex. They charge at least double the standard flat rate. I had a small Priority Mail Flat Rate box which is a standard USPS charge of $8.45 flat rate. They said it would be $18.00. I kindly told them no thank you, I drove to the Post Office and only paid $8.45. Parking can be difficult in the front of the building, with the bagel shop and coffee shop on either side of the Postal Annex. It's best to park on the back side of the building where there is always plenty of parking, as there is an entrance on that side also. read more

The people working here are friendly and respectful. I was in and out in just a couple minutes!

Terrible customer service. Mailed something for me that was not received and Lou/Luz would not even help me with paperwork for the USPS. J.Schultz read more

The middle age woman that works here is very rude. I brought a package to return and have never been asked for ID before. This time I was and the woman was very rude and dismissive when I explained I don't have my ID, she walked away and offered 0 alternatives. When I found a picture of my passport she said they would take it. I asked if they accepted Apple Pay when I first entered the store and they said yes. After the younger gentlemen helping me tried multiple devices and could not get the Apple Pay to work the woman came into the conversation again and said it's not working and again was not helpful and offered 0 suggestions and 0 apologies for wasting my time. She should not work in a place where customer service is a necessary skill. She behaves as if she is doing you a favor and you owe her something. It stinks that the location is so convenient if it wasn't I don't think they would stay in business. read more

I wish I could attach a photo showing the kinds of impersonal, yet rude, all caps messages I get from the nasty owner written on my mail that's not perfectly addressed, (did the sender forget the hash sign on the PO box number? "PLEASE CORRECT IMMEDIATELY!!!!!!!!!!") even if it's junk mail. It's amazing to me that this place stays in business. Not to mention that you have to Pay A Quarter Every Time You Get A Package, and A Quarter More for each day that it sits there per package, on top of the year contract that you've paid for, which, by the way, is higher priced than any of the competition. And you have to pay if you forget your key. I've had to start buying rolls of quarters from the bank to get my freaking mail. It's extremely annoying. To be fair, a few of the employees are sweet, and it's what's made it tolerable over the year, however, there is one woman who is just like the owner. These are mean people. Mean and greedy and nitpicky and did I mention Rude? Whoa. Like, no respect. Seriously. It's diss city. The tables are turned and it's like they are the customer, always right, so eff you. And then they take your money. The only reason you'd support this business is if you like to bend over and take it. I don't like being mistreated. I don't like being taken advantage of. Do you? By strangers you pay for a service with a ton of competition? Idiotic. This place gets negative stars. Been using mailboxes for 20 years. This is the worst franchise I've ever encountered. read more

You won't believe this... Postal Annex does everything - I mean everything!!! Service: "Resounding", "Full-Service", "Responsive", "Timely" and "Old School" - Professional to the "T". I've had them mail things, package, grab stamps and buy cards BUT would you imagine, they took the wedding vows I gave them and had them put on canvas as a present to a newly married couple? Yep, Mr. Pankaj and his wife won over my heart by recently using their resources to the fullest, processing my request and achieving the ultimate gift of all time - canvas, real frame and ready to hang - style, font or color (canvas color too!) no questions asked. It was, as Mr. Pankaj stated, "an effort" and something he would personally oversee to ensure the quality was perfection - WOW, have not seen that type of service in years! My friends oldest daughter is about to cry emphatically, and will be speechless due to the tireless efforts of Mr. Pankaj and his wife. BRAVO ZULU from a retired Navy Veteran, Thank You from the bottom of my heart. read more

Terrible customer service!!! If I could give them a a BIG FAT ZERO I would!!! Not caring about wasting my time! The notary did not even apologize for keeping me waiting! The customer before me and the notary kept on taking about Aspen!!! I waited 45 minutes for their socializing to be done! My notary took less than 5 minutes!! Thank goodness it's the holidays otherwise I might have said something not so nice! I kept my cool! Very annoying to be treated like the store is doing you a favor! I would have gone somewhere else if I didn't need it ASAP! Never ever coming back to be disrespected! read more

PostalAnnex - Shipping Centers Near Me - Chula Vista, California

The worst service I have ever seen in my life. I have been doing business with them for about a year and when my contract expires I am out of there. I cringe every time I think about going to this store. I try to sneak in/out without even having to seen that mean, rude woman that runs the place, Lus I think is her name. I always keep in mind that everyone has a story and we don't know the pain they carry with them, but goodness at least try to be nice to your customers. When someone is there that she likes, she is all sugar, but to the unknown people or anyone that may have an issue to solve, she is just rude and condescending to no end. The owner is the same type. These people are only on business because of their location, definitely not because of the service they provide to those who keep them "in business". I have actually thought about writing a letter to the franchise to complaint because it is just too much. If you can help it, stay away from this headache place. They do not appreciate your business and hard earned money. read more

"PostalAnnex can help you get your passport, including taking the photos and providing other information including forms" Unfortunately when I got there I was told by the employee that they don't do passport photos, odd that their website advertises that the do. The shop was very cluttered and seemed very busy with other customers waiting. I don't know if maybe I was just told this because the employee was too busy with others or they discontinued the service. read more

Oof. Wish I'd checked the reviews for this place before going! They charged $1.50 to print a free return shipping label, wouldn't give me a shipping confirmation, and were extremely rude throughout the entire process. Will definitely go the extra few miles to an actual UPS next time! read more

I don't know what all the moaning & groaning is about in the former reviews but I've had a P.O. Box here for years now and the service & staff are top notch. Luz & Diane and the others are always nice & considerate and I always enjoy coming in to get my mail, packages and I also send things on occasion. They have cool little gifts & cards in there as well. read more

I've been coming to this location for years. Never had a problem with service. Does get rather busy and sometimes they only have one employee juggling the needs of a lot of customers. My thing is just be patient and they'll take care of you. If they seem short or curt it's because it's busy. It's not personal. Had to ship some fairly large items today and they were extremely helpful. They actually cut down a box that my items were in thereby saving weight. Awesome. I've have nothing but great things to say about this location. read more

Helped out with numerous mail related needs. I've shipped packages, sent letters, bought stamps, and the staff even helped with renewing my passport. Good people. As you can see, I'm a repeat customer for a reason. read more

I went in to take a passport photo. The service wasn't bad but when I went to my appointment to get my passport they said I had to get a new photo. They took a picture up too close. I had even asked them if the photo was good enough since I needed my passport to be expedited. I had to go get a picture taken again. I wasted time and money. read more

This place is a joke. The service is so pathetic & they nickel & dime you for everything. I've had a box in another state for 15+ yrs & it's nothing like this place. Charge you to receive a package & add on every day they keep it, charge you to open your box if you don't have a key, just a list of BS. The owners send you this email acting all nice & asking for feedback & when you respond to the email it bounces back - on purpose I'm sure. They don't give a crap about their clients & we will definitely NOT ever rent a box from here again. Don't use this place, they're terrible. read more

Good for shipping, terrible for notary service. We went to their facility to have two notarized signatures for a marriage license in Florida. We gave the lady the required document for her to read by the company to follow the step by step procedure. She proceeds to do everything, but did not stamp the actual license. When we asked her why not, she said she was unable to. In short, we wasted $20 on getting a document improperly stamped and have to redo it over. Don't make the mistake we did, and go to someone who is truly qualified to do it. We'll be going to our attorneys office tomorrow do have it done right. read more

The service here is very poor and they charge you to pick up your packages if you have a mailbox with them. They also charge extra if you don't pick up your package within 48 hours. The staff is rude and so are the owners. Not impressed by this location at all. I will be moving my box to another location when the contract is up. read more

Super slow service. One gentlemen had to wait 30 minutes for them to put paper in the copy machine. I waited 30 just to send a package. Only one employee. read more

Great fast service!! Mr. Pankaj and his wife are very sweet and helpful. The store is clean and well kept. I went in to do a live scan and passport photo and I was in and out within 15 minutes. Parking was easy to find. I would highly recommend and come back again. Great example of great service. read more

This is where I've always come to bring my packages. For several years this is where I've come to do shipping business. Today I came in to ship a small box, smaller than a shoebox. I didn't have any tape and I was hoping the guy could tape it up for me. The guy told me he was going to charge me 50 cents to put tape on the box. A small piece of tape 50 cents. Fine, but I didn't have any cash on me today. He handed me the box and told me to come back when I had enough money to buy a small piece of tape. I think I'll just go somewhere else from now on. **Update*** I went a few miles away to another PA. The lady smiled and said, "no problem" and sealed the box with about $.00005 worth of tape. That's where I'll do business from now on. Go to the PA at 750 Otay Lakes if you want good service. This place sucks. read more

I give this Postal Annex well deserved 5 stars, they have great service at this location. Having been a customer for almost 30 years, I highly recommended this place for your private mail box, mailing services and supplies, as well as their Notary service. read more

The machines are a bit out of date and I found it such an I inconvenience that you could not use the kiosk to crop or edit your photo before the final print. Better off going to Wal-Mart or Target. read more

Without question, one of the worst postal "service" places I have ever been to. As other reviewers have documented here, this place sucks big time when it comes to "service"--which is what these places are suppose to "sell". I mean, service is suppose to be their bread and butter... Not this place! It seems to be rudeness central and grump city! What can you say about a "business" that is suppose to provide service and charges $.25 for a UPS dropoff RECEIPT!!!! Yep! They tried to charge me a quarter for a receipt! Oh, you can bet that I walked out. They will not be getting a cent from me in the future... I mean, where do these people come from. Hopefully, not from this planet! Let's think about this. A customer is dropping off a UPS package at an AUTHORIZED UPS SERVICE CENTER and this particular Postal Annex is not providing a customer receipt as a complimentary service (like virtually any other business would). Now, I understand that "paper" is expensive these days, what isn't. But electricity, paper, light bulbs, salaries, etc. ARE A COST OF DOING BUSINESS! That is why these places get to deduct these expenses from there income/profit on there US Tax Returns! Give your blood pressure a break and AVOID THIS PLACE, there are too many other places that provide the same goods and services... read more

Quick, easy, fast and friendly service. Only took me 5 minutes to get my documents notarized. Love their courtesy

Lady is down right mean I ask her if she knows how to operate a computer, her response is no. I say, can I access my email and print something out? Again I get NO I say, if I send you something can you print it out, she says only PDF I say what about MS word docs, she says NO THE MOST USELESS POSTAL ANNEX AND FOR THAT MATTER SHIPPING STORE I HAVE EVER BEEN TO IF YOU LIKE WAISTING LOTS OF TIME AND DEALING WITH SHITTY PARKING, you have found your store. Owner should fire the older Hispanic lady that didn't attemp to help me. read more